User Manual
You can view detailed information about external devices that can be connected to the TV.
> 
Source > Connection Guide 
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.
You can connect an antenna cable to your TV
You can get access to the Internet through your TV.
> 
Settings > General > Network > Open Network Settings 
Configure network settings to connect to an available network.
> 
Settings > General Network> Open Network Settings >Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
> 
Settings >General >Network > Open Network Settings > Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
>
Settings> General> Network > Network Status 
View the current network and Internet status.
>
Settings > General > Network > Reset Network 
Restore the network settings to the factory default.
>
Settings > General > Network > Expert Settings > Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV
> 
Settings > General> Network> Expert Settings >IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
> 
Settings > General > System Manager > Device Names 
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
You can view detailed information about the connection cables for external devices that can be connected to the TV.
► Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. Cables are divided into various types according to the types of input/ output ports on external devices.
► DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables.
► Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables do not transmit video signals.
► Component cables transmit analog signals. The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals.
► Composite cables transmit analog signals. The video signal is transmitted to the yellow terminal, and the audio signal is transmitted to the red and white terminals.
You can switch between TV programs and the content of external devices.
> 
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
> 
Source
You can change the port name for a connected external device or add it to the Home Screen
Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
Edit
You can rename the input ports and change the device icons.
Information
You can view detailed information about an external device.
Add to Home
You can add the port of an external device to the Home Screen for quick switching.
You can use the following features on the Source screen.
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Displays device connection instructions.
Lets you register external devices to your Samsung remote control and control them using the Remote.
When connecting an external device, note the following.
>
Settings up> directional button> Sound Output).
>
Settings Sound> Sound Output).You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV (except for Q50R model) and The Serif.
(Bixby)
(Color / Number button)
(Ambient Mode)
Directional pad (up/ down/left/right)
Select
(Return)
(Smart Hub)
(Play/pause)
VOL (Volume)
CH (Channel)
(Launch app button)
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
(Bixby)
(Number button)
(Color button)
Directional pad (up/down/left/right)
Select
(Return)
(Smart Hub)
(Play/pause)
VOL (Volume)
CH (Channel)
(Launch app button)
Learn about the buttons on the Samsung Smart Remote that comes with the The Frame.
(Power)
(Bixby)
(Number button)
(Color button)
Directional pad (up/down/left/right)
Select
(Return)
(Smart Hub)
(Play/pause)
VOL (Volume)
CH (Channel)
(Launch app button)
Pair the TV with the Samsung Smart Remote.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the 
and
buttons simultaneously for 3 seconds or more.
Control the TV and connected external devices with a Samsung remote control.
> 
Source > Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
> 
Settings > General > External Device Manager > Anynet+ (HDMI-CEC) 
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
> 
Settings > General > External Device Manager > Input Device Manager 
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Plug the keyboard, mouse or gamepad cable into the USB port.
> 
Settings > General > External Device Manager >Input Device Manager> Bluetooth Device List
> 
Settings > General > External Device Manager > Input Device Manager
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
You can set up the mouse with the Primary Button and Pointer Speed functions.
Use the virtual keyboard to enter text on your TV
Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
Options
Select 
on the virtual keyboard screen. The following options are available:
Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one
When the virtual keyboard is on the screen, press and hold the button 
on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
You can enjoy various apps with Smart Hub.
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Press the 
button
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to view a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available:
Delete AllYou can delete all your notifications.
SettingsYou can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound
Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
You can open the user manual embedded in your TV.
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
You can view the current network and Internet status. Press the up directional button, and then selectMNetwork Status or Network Settings.
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button.To set the detailed options, press the up directional button, and then select Auto Motion Plus Settings.
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format.
You can run TV Device Manager to view at a glance and easily optimize the CPU usage, memory usage, and the storage space of the TV.
Source
You can select an external device connected to the TV
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the 
button. To return to the TV mode, press the 
button. To shut off the TV, press the 
button.
If you press the 
button when the TV is turned off, the TV turns on in Ambient Mode
Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.
> 
Settings > General > Smart Features > Autorun Smart Hub (Try Now)
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn this function on or off. Press the Select button at the current menu.
> 
Settings > General > Smart Features > Autorun Last App (Try Now)
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn this function on or off. Press the Select button at the current menu.
Testing Smart Hub connections
> 
Settings > Support > Self Diagnosis > Start Smart Hub Connection Test (Try Now)
Resetting Smart Hub
> 
Settings > Support > Self Diagnosis > Reset Smart Hub (Try Now)
Create and manage your own Samsung account.
> 
Settings > General > System Manager > Samsung Account Try Now
> 
Settings > General > System Manager >Samsung Account Sign In
>
Settings > General > System Manager >Samsung Account >Create Account
To create a new Samsung account, follow the instructions on the screen.
> Settings > General > System Manager > Samsung Account > Create with PayPal
> 
Settings > General > System Manager > Samsung Account > My Account
When you sign in to your Samsung account, you can use the following functions:
When multiple people share the TV, you can sign out of your account to prevent others from seeing it
You can edit your account information.
You can view or manage your payment information.
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com).
You can view the user agreement and privacy policy
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the 
button, or select 
Ambient Mode.
If you press 
the button when the TV is turned off, the TV turns on in Ambient Mode
Ambient Mode browser screen
When you press the 
or 
button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
Ambient Settings
You can configure the following Ambient Mode settings:
Changes the auto brightness setting for Ambient Mode
Sets the time when the Ambient Mode screen turns off automatically.
Resets the photos imported from your mobile device or Samsung Cloud.
TV
You can enter the TV viewing screen.
Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Allows you to select content with a sensible and beautiful design.
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
Allows you to select essential real-time information such as weather, temperature, time, and news.
Allows you to select content such as world famous photos and artwork.
Allows you to select a background theme provided by Samsung.
About Ambient Mode
You can view information about Ambient Mode.
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content:
Changes the background of the content.
Applies a shadow effect that you select to the content.
Adjusts the brightness of the content.
Adjusts the saturation of the content.
Adjusts the colors of the content.
Adjusts the red, green, blue contrast.
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
To enter the TV viewing screen from Ambient Mode, press the 
button, or select 
TV in the Ambient Mode browser screen.
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
> 
Source > Remote Access
You can use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Provides the same functionality as Windows Remote Desktop Connection. Enter the IP address of the remote access PC or select a profile. To remotely connect to a PC, you must enter a correct user name and password.
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
Download and run various apps from Smart Hub.
> 
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
App Search
You can search for available apps.
Settings
You can manage the installed apps.
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
The app is installed on a USB device.
The app has a password.
The app needs to be updated.
The app supports the mirroring function. Select 
Settings on APPS. You can manage installed apps.
Removing an app
The selected app is deleted.
Adding apps to the Home Screen
The selected app is added to the Home Screen.
Locking and unlocking apps
The selected app is locked or unlocked
Moving apps
The selected app is moved
Reinstalling an app
Reinstallation starts.
Checking the app information details
The app information screen appears
Automatically updating apps
To automatically update the installed apps, set Auto Update to ON
View photos and videos synchronized with the Samsung Cloud.
> Gallery
You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notifications.
Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud.
View: Daily / View: Monthly
Sort the content by day or month.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.
> 
Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app
Monitor and configure the smart devices you have connected to the SmartThings service.
> SmartThings
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices.
Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account
Settings
Turn notifications on or off for the connected smart devices.
Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Control and read the manual embedded in your TV.
> 
Settings > Support > Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
(Search)
Select an item from the search results to load the corresponding page.
(Index)
Select a keyword to navigate to the relevant page.
(Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
(Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
(Link)
Access an underlined topic referred to on an e-Manual page immediately.
Using the Internet
Surf the Internet on your TV.
> Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
> 
Source > Connected Device Try Now
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You can use the following functions on the media content list screen of a storage device.
Filter By
Filters the media content by type of media.
Sort By
Sorts the content list by Title or Date.
Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
> 
Source. The media content list in the device appears.The selected content is played.
The selected content is played.
(Bluetooth) device list on your mobile device.The selected contents media is played through the TV speaker
Press the Select button while playing any video, photo, or recorded content. The following buttons appear
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the 
or 
option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the 
option or press the 
button.
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
Stop the contents being played.
Displays the previous or the next multimedia content file.
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the 
button repeatedly. To return to normal speed, select the option or press the 
button.
Provides a 360-degree view for videos and photos.
Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:
- General
- Dynamic
- Natural
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
Plays music files in random order.
Plays music files with the screen off.
Fits a photo to the screen.
Rotates a photo left or right.
Zooms in a photo.
Pauses or resumes the background music while the TV displays photos.
Slideshow Speed
Slideshow Effect
Background Music
Subtitles
Rotate
Audio Language
Information
Speak into the microphone on your Samsung Smart Remote to control your TV.
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( 
>Explore Now > 
Settings > Voice Wake-up)
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the 
button on your Samsung Smart Remote, say a command, and then release the 
button.
To view the Bixby guide, press the 
button once:
When you press the 
button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
Settings
You can change the settings for using Bixby
You can change Bixby's language.
You can change or turn off Bixby's voice.
You can configure this function to make Bixby respond to your voice.
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
View Tutorial
The popup window on using Bixby appears.
> 
Settings > General > Reset). Try NowYou can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists.
See an overview of each channel's program lineup.
Live TV >Guide Try Now
In the Guide, you can see the daily program schedules for each broadcaster, see program information, choose a program to watch, and set up a schedule viewing or recording.
Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions:
You can make a recording of a current program
You can stop the recording function that is currently running.
You can change the start and end times of scheduled program recordings.
You can schedule the viewing of a broadcast scheduled program.
You can schedule recording of a broadcast scheduled program.
You can cancel scheduled viewings or recordings
You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal.
To move to the Channel Filter or Antenna Type, Schedule Manager screen: Press the 
or 
button. (If the remote control button is 
, press it twice.)
You can view channels and programs categorized by the types defined in Channel List.
You can change the type of broadcast signals the TV receives.
You can see the Schedule Manager or Recording & Schedule Manager screen.
Record a current or upcoming program using a USB device instead of a video recorder
Using the instant and schedule recording options from the Guide screen
Select a live program from the Guide, press and hold the Select button, and then select Record from the popup menu to start recording immediately.
Select a program scheduled to be broadcast, press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Using the instant and schedule recording options while watching a program
If you select Record after pressing the button twice or after pressing the button once while watching a broadcast, recording starts.
Press the Select button while watching a program to display the program info window. Use the left or right directional button to select a scheduled program. Press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Scheduling a video recording after entering the date and time
> Live TV > Recordings > Schedules > Add Recording
To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save.
Managing the schedule recording list
> Live TV > Recordings > Schedules
You can change scheduled recording information or cancel scheduled recordings
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after the program ends.
You can delete scheduled recordings.
You can view detailed information about scheduled recordings.
Viewing recorded programs
> Live TV > Recordings > Recordings
Select a file containing a recording from the list. The file is played back
Move the focus to the recorded file, and then view Play, Delete or View Details on the right menu
Setting up a schedule recording start
> Live TV > Recordings > Settings
You can set the time to start the recording earlier than the broadcast start time in the program guide.
You can set the time to end the recording later than the broadcast end time in the program guide.
Setting Up a Schedule Viewing
Configure the TV to show a specific channel or program at a specific time and date.
Using the schedule viewing options from the guide screen
On the Guide screen, select a program you would like to view, press and hold the Select button, and then select
Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a program
Press the Select button while watching TV. The Program Info window appears. Select a program that will be broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to schedule viewing of that program.
Using schedule viewing to view programs at a specified time on a specified date
(U.S.A and Canada) > Live TV > Schedule Manager > Add Viewing
(Other countries) > Live TV > Schedule Manager or Recordings > Schedules > Add Viewing
To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save.
Setting the schedule Viewing Time
(U.S.A and Canada) >Live TV >Schedule Manager
(Other countries) >Live TV > Schedule Manager or Recordings > Schedules
You can change scheduled viewing information or cancel scheduled viewings.
You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program.
You can delete scheduled viewings.
You can view detailed information about scheduled viewings.
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now
To activate the Timeshift function while watching TV, press the button twice or press the button and then select Timeshift, or press the button.
Buttons and functions available while recording a program or
Timeshift
When you press the down directional button, the control bar appears and the following options are available:
You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by selecting the or option. To increase the rewind or forward speed in slow mode up to 3 times, select the option repeatedly. To return to normal speed, select the option
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
Ends the recording or Timeshift function.
You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording.
You can set for what period of time the program will be recorded.
Select to return to the current scenes of the program when the Timeshift function is playing its past scenes.
Displays the program info window of the program you are recording or time-shifting.
Change the channel or check programs on other digital channels.
> Live TV > Channel List
Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
The Channel List screen contains the following icons:
A favorite channel
If you press the right directional button when viewing the Channel List screen, you can use the following functions:
Displays the channels that the TV found during the Auto Program channel search.
Displays Favorites 1 to Favorites 5.
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable-service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box.
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Edit the channels stored on your TV.
> Live TV > Channel List > All Channels > Edit Channels
The Edit Channels screen contains the following icons:
A favorite channel
On the Edit Channels screen, you can select channels and use the following functions:
Removes registered channels or adds back removed channels.
Removed channels are not displayed in Channel List, but they are displayed in gray in the Edit Channels screen. If you add back a removed channel, it is displayed in Channel List again.
Renames a channel.
Closes the Edit Channels screen.
Designate frequently watched channels as favorite channels.
Favorite channels are highlighted in the Edit Channels and Channel List screens with the 
symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list.
Viewing and selecting channels on favorites list only
> Live TV > Channel List
The channels in the selected favorites list appear
Create a favorites list
> Live TV > Channel List > 
Favorites > Favorites 1 - Favorites 5 > Edit Favorites
(Add to Favorites)Select one or more channels from a list of all channels to add to a favorites list.
s(Remove from Favorites)Removes one or more channels from a favorites list.
Changes the order of one or more channels selected in a favorites list.
Renames a favorites list.
Closes the Edit Favorites screen.
Use the functions that are available while watching TV.
Changing the broadcast signal
> Live TV > Channel List
Press the right directional button on your remote control, move the focus to Air or Cable, and then press the Select button.
Scanning for available channels
> Settings > Broadcasting > Auto Program Try Now
Using Program Rating Lock
> Settings > Broadcasting > Program Rating Lock Settings Try Now
This function is useful for controlling what programs children can watch on the TV based on their ratings. Program Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players, DVD players, or USB files.
Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is "0000." To change the PIN, go to > Settings General System Manager Change PIN.
Watching blocked / restricted programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
Configuring advanced broadcasting audio settings
> Settings > Broadcasting > Audio Options
Audio Options functions differently for analog and digital channels.
This is the language you will hear while watching TV if the language is included in the broadcast signal.
You can select the multi-track sound function depending on broadcasting signal.
Checking digital channel signal info and strength
> Settings > Support > Self Diagnosis > Signal Information Try Now
You can change the settings for the picture and the sound according to your preference.
Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
> Settings > General > Intelligent Mode Settings
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing environment.
Turn Intelligent Mode on or off.
Automatically adjusts the backlight brightness of the screen by detecting the ambient light level using ambient light sensors.
Provides optimized sound quality by analyzing the viewing environment and the acoustic components of the content.
- Check TV Space
Optimizes the sound by analyzing the space where the TV is installed. When the surroundings are quiet, point the Samsung Smart Remote at the front of the TV, and then start this function. This function is only available when the TV is paired with the Samsung Smart Remote.
Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
> Settings > Picture > Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
Makes the picture brighter and clearer in bright viewing environments.
Is the default mode suitable for general viewing environments.
Reduces eye strain for a comfortable viewing experience.
Is suitable for watching TV or movies in a dark room.
Configuring advanced picture settings
> Settings > Picture > Expert Settings Try Now
Configure the screen settings to your taste by using the following functions:
You can optimize the TV for viewing specific video formats.
Playing games on an optimized screen
> Settings > General > External Device Manager > (Game Mode Settings) >Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a
PlayStation™, Xbox™ or Nintendo Switch™
Setting the Game Mode details
> Settings General External Device Manager Game Mode Settings
You can make your games more immersive by using intense, vivid picture quality and three-dimensional sound optimized for games.
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colors and contrast in brighter scenes.
You can configure the Game Motion Plus settings.
You can make your gaming experience more pleasant by eliminating screen tearing and stuttering.
Be sure to set this function only for the external devices that support the AMD Radeon FreeSync feature.
For an optimized game environment, set the resolution of the external device to 1080p at 120 Hz. For more information, refer to "Supported Resolutions for FreeSync."
Using Input Signal Plus
> Settings > General > External Device Manager > Input Signal Plus Try Now
Expands the input signal range for HDMI connections.
Using HDMI black level
> Settings > General > External Device Manager > HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the TV via an HDMI cable.
Change the picture size and position for your TV.
Changing the picture size
> Settings > Picture > Picture Size Settings >Picture Size Try Now
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Fitting the picture to the screen
> Settings > Picture > Picture Size Settings > Fit to Screen Try Now
Adjusting the picture size and/or position
> Settings > Picture > Picture Size Settings > Zoom and Position Try Now
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
> Settings > Sound > Sound Mode Try Now
You can select the available sound mode - Standard or Amplify - that you prefer for a content type or your listening environment
Configuring advanced sound settings
> Settings > Sound > Expert Settings Try Now
You can personalize the sound quality by adjusting the following settings.
To play Dolby Digital+ (with Atmos) content, select Dolby Digital+.
You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off.
Configure the sound settings for your TV.
Selecting speakers
> Settings > Sound > Sound Output Try Now
You can select which speakers the TV uses for audio output.
Listening to the TV through Bluetooth devices
> Settings > Sound > Sound Output > Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. For more information on pairing, refer to the Bluetooth audio device's operating manual.
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
> Settings > Sound > Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
> Settings > General > System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
You must set the clock in the following cases:
Setting the clock automatically
> Settings > General > System Manager > Time > Clock > Clock Mode > Auto
Adjusting the clock for DST and time zone
> Settings > General > System Manager > Time > Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
Selects your time zone.
Automatically adjusts for Daylight Saving Time (DST).
Changing the current time
> Settings > General > System Manager > Time > Clock > Time Offset
Time Offset adjusts the time through a network connection.
Setting the clock manually
> Settings > General > System Manager > Time > Clock > Clock Mode >Manual
When Clock Mode is set to Manual, you can directly enter the current time. Select the Date and Time by using the directional buttons on the remote control.
Using the sleep timer
> Settings > General > System Manager > Time > Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
Turning off the TV using the off timer
> Settings > General > System Manager > Time > Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set.
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
> Settings > General > System Manager > Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
Reducing the energy consumption of the TV
> Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Backlight to manually adjust the minimum screen brightness.
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in > Settings > Picture > Expert Settings > Backlight.
Adjust the brightness settings to reduce the TV's power consumption.
Adjusts the brightness in response to on-screen movements to reduce power consumption.
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time.
View your TV's software version and update it if necessary
> Settings > Support > Software Update Try Now
Updating through the Internet
> Settings > Support > Software Update U> pdate Now Try Now
Updating through a USB device
> Settings > Support > Software > Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update
Updating the TV automatically
> Settings > Support > Software Update > Auto Update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
> Settings > General > System Manager > Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
> Settings > General > System Manager > Smart Security > Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
The selected malicious code is relocated to the Isolated List.
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
> Settings > General > Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide, Video Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, etc.
Enabling voice guides for the visually impaired
> Settings > General > Accessibility > Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off
Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
Enabling audio for the video description function
> Settings > General > Accessibility > Video Description Try Now
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
White text on black background (high contrast)
> Settings > General > Accessibility > High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read.
Setting the screen to black and white
> Settings > General > Accessibility > Grayscale Try Now
You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors
Inverting the screen color
> Settings > General > Accessibility > Color Inversion Try Now
You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them.
Enlarging the font (for the visually impaired)
> Settings > General > Accessibility > Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
> Settings > General > Accessibility > Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the 
button twice to exit Learn TV Remote.
Learning about the TV menu
> Settings > General > Accessibility > Learn Menu Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select
Showing captions
>Settings > General > Accessibility > Caption Settings Try Now
Set Caption to On to watch programs with the captions displayed.
Selecting the caption language
> Settings > General > Accessibility > Caption Settings > Caption Mode
Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
(Digital channels only) Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast.
Setting the digital caption related options
> Settings > General > Accessibility > Caption Settings > Digital Caption Options
You can change the font color, background color, and size settings, etc.
Listening to the TV through Bluetooth devices (for the hearing impaired)
> Settings > General > Accessibility > Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Enlarging the sign language screen for the hearing impaired
> Settings > General > Accessibility > Sign Language Zoom Settings Try Now
You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language
Zoom to On, and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen.
Configuring the repeat settings for remote control buttons
> Settings > General > Accessibility > Remote Button Repeat Settings Try Now
You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
You can view other functions.
Changing the menu language
>Settings > General >System Manager >Language Try Now
Setting up a password
> Settings > General > System Manager > Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000."
Selecting Usage or Retail Mode
>Settings > General >System Manager >Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
Managing External Devices
> Settings > General > External Device Manager > Device Connect Manager Try Now
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Manage a list of external devices registered to the TV.
Using AirPlay
> Settings > General > Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
Restoring the TV to the factory settings
>Settings >General >Reset Try Now
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, contact the Samsung Call Center.
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
> Settings >Support >Self Diagnosis >Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
Flickering and Dimming
>Settings >General >Eco Solution >Ambient Light Detection> Settings >General >Eco Solution >Power Saving Mode > Settings> General >Eco Solution >Motion LightingComponent Connections/Screen Color
> Settings >Support >Self Diagnosis >Start Picture Test> 
Source >Connection GuideScreen Brightness
>Settings > Picture >Expert Settings >Backlight>Settings >Picture >Expert Settings >Contrast> Settings> Picture >Expert Settings >Brightness> Settings >Picture >Expert Settings >Sharpness>Settings >Picture >Expert Settings >Color> Settings >Picture >Expert Settings T>int (G/R)Blurring, or Juddering
> Settings >Picture Expert >Settings Auto Motion Plus SettingsUnwanted Powering Off
> Settings >General > System Manager >Time >Sleep Timer>Settings >General >Eco Solution >Auto Power Off>Settings >General >System Manager> Time >Off TimerProblems Powering On
Unable to find a Channel
>Settings >Broadcasting >Auto ProgramThe TV image does not look as good as it did in the store.
The picture is distorted.
The color is wrong or missing.
The color is poor or the picture is not bright enough.
> Settings > Picture > Picture Mode > Settings > Picture > Expert Settings > Brightness > Settings > Picture > Expert Settings > Sharpness > Settings > Picture > Expert Settings > Color > Settings > General > Eco Solution > Power Saving Mode > Settings > Picture > Expert Settings > Reset PictureThere is a dotted line on the edge of the screen.
> Settings > Picture > Picture Size Settings >16:9 StandardThe picture is black and white.
> Settings > General > Accessibility> GrayscaleThe picture won’t display in full screen.
> Settings > Picture > Picture Size Settings > Picture SizeThe Caption function in the TV menu is deactivated.
Captions appear on the TV screen.
> Settings >General >Accessibility >Caption Settings >CaptionWhen the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
> Settings >Support > Self Diagnosis >Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
How can I connect an audio device to the TV?
> Source > Connection Guide > Audio DeviceThere is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
> Settings > Sound > Sound OutputNo sound is heard.
>Settings >Sound >Expert Settings >Digital Output Audio Format >Dolby Digital+The speakers are making an odd sound.
>Settings >Support >Self Diagnosis >Start Sound TestThe sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
> Settings >General >Accessibility >Voice Guide Settings >Voice GuideThe TV audio is not being played through the AV receiver.
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
Weak or No Signal” displayed in TV mode/ cannot find channel.
> Source >SourcesThe TV is not receiving all channels.
>Settings >General >Reset> Settings >Broadcasting >Auto ProgramThere are no captions with digital channels.
> Settings >General >Accessibility> Caption SettingsBroadcasting is deactivated.
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
How can I use Screen Mirroring?
>Source >Connection Guide >PC >Screen Sharing (Wireless) >Source >Connection Guide >Smartphone >Screen Sharing (Smart View)No screen appears when connecting the TV to an external device
>Source >Connection Guide > Source >SourcesWhen the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
> Settings > Support >Self Diagnosis >Start Smart Hub Connection Test Try Now Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status
Wireless network connection failed. Unable to connect to a wireless access point.
Wired network connection failed.
Auto IP configuration failed. Unable to connect to the network.
Connected to a local network, but not to the Internet.
- > Settings >General >Network >Network Status >IP Settings
Network setup is completed, but unable to connect to the Internet.
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
Anynet+ does not work.
> Settings >General >External Device Manager >Anynet+ (HDMI-CEC)I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
> Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.> Settings >General >External Device Manager >Anynet+ (HDMI-CEC)I want to exit Anynet+. I also do not want the connected devices to turn on and off when the TV is turned on or off.
> Settings >General >External Device Manager >Anynet+ (HDMI-CEC)The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
The connected device is not displayed.
>Settings >General >External Device Manager >Anynet+ (HDMI-CEC)When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
and buttons simultaneously for 3 seconds or more.The remote control batteries run out quickly.
> Explore Now > Settings Voice Wake-upWhen Timeshift or Schedule recording aren't working, these steps may help resolve the problem
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in English. How can I change the language?
My application is not working.
When files don't play, this may help resolve the problem.
Some files are interrupted during playback.
Some files can't be played.
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
Bixby answers automatically.
>Explore Now > Settings >Voice Wake-upI spoke "Hi, Bixby" but Bixby does not answer.
>Explore Now > Settings >Voice Wake-upUse these procedures to resolve other issues that may occur in relation to the product.
The TV is hot.
The TV smells of plastic.
The settings are lost after 5 minutes or every time theTV is turned off.
> Settings >General >System Manager >Usage ModeThe TV is tilted to the side.
The stand is wobbly or crooked.
PIP is not available.
A POP (TV’s internal banner ad) appears on the screen.
> Settings >General >System Manager >Usage ModeThe TV is making a popping noise.
The TV is making a humming noise.
The software update over the Internet has failed.
> Settings > General > Network > Network StatusYou can diagnose issues with your TV and Smart Hub and run reset functions.
> Settings > Support >Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Cannot select Signal Information in Self Diagnosis.
> Settings >Support >Self Diagnosis> Signal InformationReset Smart Hub
> Settings >Support >Self Diagnosis >Reset Smart HubReset picture
> Settings >Picture >Expert Settings> Reset PictureReset sound
> Settings >Sound >Expert Settings> Reset SoundGet help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
> Settings >Support >Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have aSamsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off
Finding the contact information for service
> Settings >Support >About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website
Requesting service
> Settings >Support >Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now>Send or Schedule Appointment >Request >Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
