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- User Manual - (English)
- Connections
- Remote Control and Peripherals
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Troubleshooting
Table of contents
User Manual
Connections
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
> Source > Connection Guide
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.
Connecting an Antenna
You can connect an antenna cable to your TV
Connecting to the Internet
You can get access to the Internet through your TV.
> Settings > General > Network > Open Network Settings
Configure network settings to connect to an available network.
Establishing a wired Internet connection
> Settings > General Network> Open Network Settings >Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
Establishing a wireless Internet connection
> Settings >General >Network > Open Network Settings > Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Checking the Internet connection status
>Settings> General> Network > Network Status
View the current network and Internet status.
Resetting Your Network
> Settings > General > Network > Reset Network
Restore the network settings to the factory default.
Turning on the TV with a mobile device
> Settings > General > Network > Expert Settings > Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV
Connecting an IP control device to the TV
> Settings > General> Network> Expert Settings >IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
Changing the name of the TV on a network
> Settings > General > System Manager > Device Names
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
- HDMI to HDMI
- HDMI to MINI HDMI
- HDMI to Micro HDMI
- HDMI to USB Type-C
- HDMI to DisplayPort
- Mini DisplayPort to HDMI
► Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. Cables are divided into various types according to the types of input/ output ports on external devices.
- DVI to HDMI
► DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables.
- Optical
► Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables do not transmit video signals.
- Component
► Component cables transmit analog signals. The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals.
- Composite
► Composite cables transmit analog signals. The video signal is transmitted to the yellow terminal, and the audio signal is transmitted to the red and white terminals.
Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
> Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
Editing the name and icon of an external device
> Source
You can change the port name for a connected external device or add it to the Home Screen
- Move the focus to a connected external device.
- Press the up directional button. The following functions become available.
Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
Edit
You can rename the input ports and change the device icons.
Information
You can view detailed information about an external device.
Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
- Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
- Connection Guide
Displays device connection instructions.
- Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
Connection Notes
When connecting an external device, note the following.
Connection notes for HDMI
- The following types of HDMI cables are recommended:
- High Speed HDMI Cable
- High Speed HDMI Cable with Ethernet
- Premium High Speed HDMI Cable
- Premium High Speed HDMI Cable with Ethernet
- Ultra High Speed HDMI Cable
- Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
- Using a non-certified HDMI cable may result in a blank screen or a connection error.
- Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
- This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardized by the IEEE.
- Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.
- Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
- When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
Connection notes for audio devices
- For better audio quality, it is a good idea to use an AV receiver.
- If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
- Use the Quick Settings screen to change to the connected device: Use the Select button to select Optical on the Sound Output menu. (> Settings up> directional button> Sound Output).
- Use the Settings screen to change to the connected device: Select Optical on the Sound Output menu. (> Settings Sound> Sound Output).
- An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
- Digital audio is only available with 5.1 channel broadcasts.
Connection notes for computers
- For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."
- If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.
- When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
- To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
- To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual.
- The mobile device and your Smart TV must be connected to each other on the same network.
- The video or audio may stop intermittently, depending on network conditions.
- When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Remote Control and Peripherals
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.
About the Samsung Smart Remote (QLED TV and The Serif)
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV (except for Q50R model) and The Serif.
(Bixby)
- Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
- When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Color / Number button)
- Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.
- Use these colored buttons to access additional options that are specific to the feature in use.
- Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
(Ambient Mode)
- In TV mode, press the button to enter Ambient Mode.
- If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
Directional pad (up/ down/left/right)
- Moves the focus.
Select
- Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.
(Return)
- Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
- Press to return to the Home Screen.
(Play/pause)
- When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.
VOL (Volume)
- Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears
CH (Channel)
- Move the button up or down to change the channel. To see the Guide screen, press the button.Press and hold the button up or down to quickly change the channel.
(Launch app button)
- Launch the app indicated by the button.
About the Samsung Smart Remote (UHD TV)
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
(Bixby)
- Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
- When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Number button)
- Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.
- Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
(Color button)
- When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.
Directional pad (up/down/left/right)
- Moves the focus.
Select
- Selects or runs a focused item. When pressed while you are watching content, detailed program information appears
(Return)
- Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
- Press to return to the Home Screen.
(Play/pause)
- When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.
VOL (Volume)
- Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
- Move the button up or down to change the channel. To see the Guide screen, press the button.
- Press and hold the button up or down to quickly change the channel.
(Launch app button)
- Launch the app indicated by the button.
About the Samsung Smart Remote (The Frame)
Learn about the buttons on the Samsung Smart Remote that comes with the The Frame.
(Power)
- When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.
- Press and hold to turn off the TV completely.
(Bixby)
- Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
- When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Number button)
- Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.
- Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
(Color button)
- When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.
Directional pad (up/down/left/right)
- Moves the focus.
Select
- Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.
(Return)
- Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
- Press to return to the Home Screen.
- Press in Art mode to switch to TV mode.
(Play/pause)
- When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.
VOL (Volume)
- Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
- Move the button up or down to change the channel. To see the Guide screen, press the button.
- Press and hold the button up or down to quickly change the channel.
(Launch app button)
- Launch the app indicated by the button.
Connecting to the Samsung Smart Remote
Pair the TV with the Samsung Smart Remote.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Control the TV and connected external devices with a Samsung remote control.
> Source > Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)
- Set Anynet+ (HDMI-CEC) to On.
- Connect an HDMI-CEC-compliant device to the TV.
- Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
> Settings > General > External Device Manager > Input Device Manager
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
Connecting a Bluetooth keyboard, mouse, or gamepad
> Settings > General > External Device Manager >Input Device Manager> Bluetooth Device List
Using the keyboard and mouse
- Directional keys
- Moves the focus
- Windows key
- Displays the TV settings
- Enter key
- Selects or runs a focused item
- ESC key
- Returns to the previous screen
- F1 / F2 / F3 / F4 key
- Color buttons
- F5 key
- Displays the Home Screen
- F6 key
- Displays the Source screen
- F7 key
- Displays the Channel List
- F8 key
- Mutes the sound
- F9 / F10 key
- Adjusts the volume
- F11 / F12 key
- Changes the channel
- Page Up / Page Down
- Scrolls a web page displayed by the Internet app.
- Left-click
- Available only in the Internet app. You can click a menu or link to start a function as you do on a PC.
- Right-click
- Available only in the Internet app. You can use the following functions:
- Open
- Open Link in New Tab
- Enable Scroll Mode
- Available only in the Internet app. You can use the following functions:
Setting up the input devices
> Settings > General > External Device Manager > Input Device Manager
- Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
- Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV
Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
Options
Select on the virtual keyboard screen. The following options are available:
- Recommended text
- Reset Recommended Text Memory
- Predict Next Character (when using direction buttons)
- Language
Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Displaying the Home Screen
Press the button
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to view a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available:
- Delete All
You can delete all your notifications.
- Settings
You can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound
Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
- e-Manual
You can open the user manual embedded in your TV.
- Intelligent Mode
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
- Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
- Sound Mode
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
- Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
- Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
- Caption
You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
- Sleep Timer
You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
- Network
You can view the current network and Internet status. Press the up directional button, and then selectMNetwork Status or Network Settings.
- Color Tone
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
- Auto Motion Plus
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button.To set the detailed options, press the up directional button, and then select Auto Motion Plus Settings.
- Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format.
- TV Device Manager
You can run TV Device Manager to view at a glance and easily optimize the CPU usage, memory usage, and the storage space of the TV.
Source
You can select an external device connected to the TV
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode
Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.
Launching Smart Hub automatically
> Settings > General > Smart Features > Autorun Smart Hub (Try Now)
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
> Settings > General > Smart Features > Autorun Last App (Try Now)
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn this function on or off. Press the Select button at the current menu.
Testing Smart Hub connections
> Settings > Support > Self Diagnosis > Start Smart Hub Connection Test (Try Now)
Resetting Smart Hub
> Settings > Support > Self Diagnosis > Reset Smart Hub (Try Now)
Using a Samsung account
Create and manage your own Samsung account.
> Settings > General > System Manager > Samsung Account Try Now
Signing in to a Samsung account
> Settings > General > System Manager >Samsung Account Sign In
Creating a new account
> Settings > General > System Manager >Samsung Account >Create Account
To create a new Samsung account, follow the instructions on the screen.
Creating a Samsung account using a PayPal account
> Settings > General > System Manager > Samsung Account > Create with PayPal
Managing your Samsung account
> Settings > General > System Manager > Samsung Account > My Account
When you sign in to your Samsung account, you can use the following functions:
- Sign Out
When multiple people share the TV, you can sign out of your account to prevent others from seeing it
- Edit Profile
You can edit your account information.
- Payment Info
You can view or manage your payment information.
- Back up
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
- Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
- Remove Account
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com).
- Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy
Using the Ambient Mode
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode
Ambient Mode browser screen
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
Ambient Settings
You can configure the following Ambient Mode settings:
- Auto Brightness
Changes the auto brightness setting for Ambient Mode
- Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
- Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
TV
You can enter the TV viewing screen.
Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
- Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
- Decor
Allows you to select content with a sensible and beautiful design.
- My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
- Info
Allows you to select essential real-time information such as weather, temperature, time, and news.
- Artwork
Allows you to select content such as world famous photos and artwork.
- Background Theme
Allows you to select a background theme provided by Samsung.
About Ambient Mode
You can view information about Ambient Mode.
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content:
- Backgrounds
Changes the background of the content.
- Shadow Effects
Applies a shadow effect that you select to the content.
- Brightness
Adjusts the brightness of the content.
- Saturation
Adjusts the saturation of the content.
- Color Tone
Adjusts the colors of the content.
- Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode browser screen.
Using the Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
> Source > Remote Access
You can use the TV to access your PC via remote PC or Screen Sharing (Wireless).
- Remote PC
Provides the same functionality as Windows Remote Desktop Connection. Enter the IP address of the remote access PC or select a profile. To remotely connect to a PC, you must enter a correct user name and password.
- Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
Using the APPS Service
Download and run various apps from Smart Hub.
> APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
App Search
You can search for available apps.
Settings
You can manage the installed apps.
Installing an app
- Move to the app you want to install, and then press the Select button. The detailed information screen appears.
- Select Install. When the installation is complete, the Open menu appears.
- Select Open to run the app immediately
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
- The app is installed on a USB device.
- The app has a password.
- The app needs to be updated.
- The app supports the mirroring function.
Managing installed apps
Select Settings on APPS. You can manage installed apps.
Removing an app
- Select an app to delete.
- Select Delete.
The selected app is deleted.
Adding apps to the Home Screen
- Select an app to add.
- Select Add to Home.
- After the Home screen appears, move the selected app to the desired location.
- Press the Select button.
The selected app is added to the Home Screen.
Locking and unlocking apps
- Select an app to lock or unlock.
- Select Lock/Unlock.
The selected app is locked or unlocked
Moving apps
- Select an app to move.
- Select Move.
- Move the app to the desired location.
- Press the Select button.
The selected app is moved
Reinstalling an app
- Select the app to install again.
- Select Reinstall.
Reinstallation starts.
Checking the app information details
- Select the app to check.
- Select View Details.
The app information screen appears
Automatically updating apps
To automatically update the installed apps, set Auto Update to ON
Using the Gallery App
View photos and videos synchronized with the Samsung Cloud.
> Gallery
You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notifications.
Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud.
View: Daily / View: Monthly
Sort the content by day or month.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
Using the Universal Guide App
Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.
> Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app
Using the SmartThings App
Monitor and configure the smart devices you have connected to the SmartThings service.
> SmartThings
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices.
Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account
Settings
Turn notifications on or off for the connected smart devices.
Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
> Settings > Support > Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
Using the buttons in the e-Manual
(Search)
Select an item from the search results to load the corresponding page.
(Index)
Select a keyword to navigate to the relevant page.
(Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
(Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
(Link)
Access an underlined topic referred to on an e-Manual page immediately.
Using the Internet
Surf the Internet on your TV.
> Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
> Source > Connected Device Try Now
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You can use the following functions on the media content list screen of a storage device.
Filter By
Filters the media content by type of media.
Sort By
Sorts the content list by Title or Date.
Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Playing multimedia content on a PC or mobile device
- Select a device with media content in > Source. The media content list in the device appears.
- Select a media content item from the list.
The selected content is played.
Playing multimedia content on a USB device
- Connect a USB device to the USB port.
- When a pop up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device.
- Select a content item to play from the list.
The selected content is played.
Listening to your mobile device sound through the TV speaker using Sound Mirroring
- Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
- Select media content to play on your mobile device.
The selected contents media is played through the TV speaker
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo, or recorded content. The following buttons appear
- Pause / Play
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option or press the button.
- Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
- Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails.
- Stop
Stop the contents being played.
- Previous / Next
Displays the previous or the next multimedia content file.
- Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button.
- 360Mode
Provides a 360-degree view for videos and photos.
- 360 Auto Rotation
Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:
- General
- Dynamic
- Natural
- Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
- Shuffle
Plays music files in random order.
- Picture Off
Plays music files with the screen off.
- Screen Fit
Fits a photo to the screen.
- Rotate left / Rotate right
Rotates a photo left or right.
- Zoom
Zooms in a photo.
- Background Music
Pauses or resumes the background music while the TV displays photos.
- Options
Slideshow Speed
- Sets the slideshow speed.
Slideshow Effect
- Applies transition effects to the slide show
Background Music
- Plays background music as you set in the pop-up window while the TV displays photos.
Subtitles
- You can set the detailed subtitle options such as the language, sync, size, and color
Rotate
- Rotates the video
Audio Language
- Changes the audio language
Information
- Displays detailed information about the current multimedia content.
Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( >Explore Now > Settings > Voice Wake-up)
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen
My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
Settings
You can change the settings for using Bixby
- Language
You can change Bixby's language.
- Voice response
You can change or turn off Bixby's voice.
- Voice Wake-up
You can configure this function to make Bixby respond to your voice.
- Privacy
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
- The supported voice interaction languages and features may differ depending on the geographical area.
- If the language set differs from the language of your country, some features are not available.
- Bixby is available only when the TV is connected to the Internet.
- Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
- The existing functional specifications may be changed if Bixby is updated.
- Bixby is available only on TVs that support it and come with remote controls that have a microphone.
- Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
- Searched results may not provide complete results.
- You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
- To change the current channel by saying channel names as voice commands, you must finish Set Up YourService Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( > Settings > General > Reset). Try Now
- To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data.
- To use the Bixby function, you must:
- Agree to Smart Hub's Terms of Use
- Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
- Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
- The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise).
- The optimal volume for voice commands is between 75 dB and 80 dB.
TV Viewing
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists.
Using the Guide
See an overview of each channel's program lineup.
Live TV >Guide Try Now
In the Guide, you can see the daily program schedules for each broadcaster, see program information, choose a program to watch, and set up a schedule viewing or recording.
Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions:
- Record
You can make a recording of a current program
- Stop
You can stop the recording function that is currently running.
- Edit Recording Time
You can change the start and end times of scheduled program recordings.
- Schedule Viewing
You can schedule the viewing of a broadcast scheduled program.
- Schedule Recording
You can schedule recording of a broadcast scheduled program.
- Cancel Scheduled Viewing / Cancel Scheduled Recording
You can cancel scheduled viewings or recordings
- View Details
You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal.
To move to the Channel Filter or Antenna Type, Schedule Manager screen: Press the or button. (If the remote control button is , press it twice.)
- Channel Filter
You can view channels and programs categorized by the types defined in Channel List.
- Antenna Type
You can change the type of broadcast signals the TV receives.
- Schedule Manager
You can see the Schedule Manager or Recording & Schedule Manager screen.
Recording Programs
Record a current or upcoming program using a USB device instead of a video recorder
Using the instant and schedule recording options from the Guide screen
- Instant Recording
Select a live program from the Guide, press and hold the Select button, and then select Record from the popup menu to start recording immediately.
- Schedule Recording
Select a program scheduled to be broadcast, press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Using the instant and schedule recording options while watching a program
- Instant Recording
If you select Record after pressing the button twice or after pressing the button once while watching a broadcast, recording starts.
- Schedule Recording
Press the Select button while watching a program to display the program info window. Use the left or right directional button to select a scheduled program. Press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Scheduling a video recording after entering the date and time
> Live TV > Recordings > Schedules > Add Recording
To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save.
Managing the schedule recording list
> Live TV > Recordings > Schedules
You can change scheduled recording information or cancel scheduled recordings
- Edit
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after the program ends.
- Delete
You can delete scheduled recordings.
- View Details
You can view detailed information about scheduled recordings.
Viewing recorded programs
> Live TV > Recordings > Recordings
Select a file containing a recording from the list. The file is played back
Move the focus to the recorded file, and then view Play, Delete or View Details on the right menu
Setting up a schedule recording start
> Live TV > Recordings > Settings
- Start Recording Early
You can set the time to start the recording earlier than the broadcast start time in the program guide.
- Continue Recording After
You can set the time to end the recording later than the broadcast end time in the program guide.
Setting Up a Schedule Viewing
Configure the TV to show a specific channel or program at a specific time and date.
Using the schedule viewing options from the guide screen
On the Guide screen, select a program you would like to view, press and hold the Select button, and then select
Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a program
Press the Select button while watching TV. The Program Info window appears. Select a program that will be broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to schedule viewing of that program.
Using schedule viewing to view programs at a specified time on a specified date
(U.S.A and Canada) > Live TV > Schedule Manager > Add Viewing
(Other countries) > Live TV > Schedule Manager or Recordings > Schedules > Add Viewing
To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save.
Setting the schedule Viewing Time
(U.S.A and Canada) >Live TV >Schedule Manager
(Other countries) >Live TV > Schedule Manager or Recordings > Schedules
You can change scheduled viewing information or cancel scheduled viewings.
- Edit
You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program.
- Delete
You can delete scheduled viewings.
- View Details
You can view detailed information about scheduled viewings.
Using Timeshift
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now
To activate the Timeshift function while watching TV, press the button twice or press the button and then select Timeshift, or press the button.
Buttons and functions available while recording a program or
Timeshift
Review available buttons and functions of how they are used while recording a program or Timeshift.
When you press the down directional button, the control bar appears and the following options are available:
- Pause / Play
You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by selecting the or option. To increase the rewind or forward speed in slow mode up to 3 times, select the option repeatedly. To return to normal speed, select the option
- Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
- Rewind / Fast Forward
- Stop Recording / Stop Timeshift
Ends the recording or Timeshift function.
- Record
You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording.
- Edit Recording Time
You can set for what period of time the program will be recorded.
- Go to Live TV
Select to return to the current scenes of the program when the Timeshift function is playing its past scenes.
- Info
Displays the program info window of the program you are recording or time-shifting.
Using the Channel List
Change the channel or check programs on other digital channels.
> Live TV > Channel List
Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
The Channel List screen contains the following icons:
A favorite channel
If you press the right directional button when viewing the Channel List screen, you can use the following functions:
- All Channels
Displays the channels that the TV found during the Auto Program channel search.
- Favorites
Displays Favorites 1 to Favorites 5.
- Air or Cable
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable-service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box.
- Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Editing channels
Edit the channels stored on your TV.
> Live TV > Channel List > All Channels > Edit Channels
The Edit Channels screen contains the following icons:
A favorite channel
On the Edit Channels screen, you can select channels and use the following functions:
- Delete / Restore
Removes registered channels or adds back removed channels.
Removed channels are not displayed in Channel List, but they are displayed in gray in the Edit Channels screen. If you add back a removed channel, it is displayed in Channel List again.
- Rename Channel
Renames a channel.
- Exit
Closes the Edit Channels screen.
Using a Personal Favorites List
Designate frequently watched channels as favorite channels.
Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list.
Viewing and selecting channels on favorites list only
> Live TV > Channel List
- Press the right directional button on your remote control.
- Select Favorites.
- Select the desired list among the five favorites lists on the screen.
The channels in the selected favorites list appear
Create a favorites list
> Live TV > Channel List > Favorites > Favorites 1 - Favorites 5 > Edit Favorites
- (Add to Favorites)
Select one or more channels from a list of all channels to add to a favorites list.
- s(Remove from Favorites)
Removes one or more channels from a favorites list.
- Change order
Changes the order of one or more channels selected in a favorites list.
- Rename Favorites
Renames a favorites list.
- Exit
Closes the Edit Favorites screen.
TV-Viewing Support Functions
Use the functions that are available while watching TV.
Changing the broadcast signal
> Live TV > Channel List
Press the right directional button on your remote control, move the focus to Air or Cable, and then press the Select button.
Scanning for available channels
> Settings > Broadcasting > Auto Program Try Now
Using Program Rating Lock
> Settings > Broadcasting > Program Rating Lock Settings Try Now
This function is useful for controlling what programs children can watch on the TV based on their ratings. Program Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players, DVD players, or USB files.
Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is "0000." To change the PIN, go to > Settings General System Manager Change PIN.
Watching blocked / restricted programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
Configuring advanced broadcasting audio settings
> Settings > Broadcasting > Audio Options
Audio Options functions differently for analog and digital channels.
- Preferred Language
This is the language you will hear while watching TV if the language is included in the broadcast signal.
- Multi-Track Sound
You can select the multi-track sound function depending on broadcasting signal.
Checking digital channel signal info and strength
> Settings > Support > Self Diagnosis > Signal Information Try Now
Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Using the Intelligent Mode
Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
> Settings > General > Intelligent Mode Settings
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing environment.
- Intelligent Mode
Turn Intelligent Mode on or off.
- Adaptive Brightness
Automatically adjusts the backlight brightness of the screen by detecting the ambient light level using ambient light sensors.
- Adaptive Sound
Provides optimized sound quality by analyzing the viewing environment and the acoustic components of the content.
- Check TV Space
Optimizes the sound by analyzing the space where the TV is installed. When the surroundings are quiet, point the Samsung Smart Remote at the front of the TV, and then start this function. This function is only available when the TV is paired with the Samsung Smart Remote.
- Adaptive Volume
Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
> Settings > Picture > Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
- Dynamic
Makes the picture brighter and clearer in bright viewing environments.
- Standard
Is the default mode suitable for general viewing environments.
- Natural
Reduces eye strain for a comfortable viewing experience.
- Movie
Is suitable for watching TV or movies in a dark room.
Configuring advanced picture settings
> Settings > Picture > Expert Settings Try Now
Configure the screen settings to your taste by using the following functions:
- Backlight Try Now
- Brightness Try Now
- Contrast Try Now
- Sharpness Try Now
- Color Try Now
- Tint (G/R) Try Now
- Apply Picture Settings Try Now
- Digital Clean View Try Now
- Auto Motion Plus Settings Try Now
- Local Dimming
- Contrast Enhancer Try Now
- Film Mode Try Now
- Color Tone Try Now
- White Balance Try Now
- Gamma Try Now
- RGB Only Mode Try Now
- Color Space Settings Try Now
- Reset Picture Try Now
Setting the Viewing Environment for External Devices
You can optimize the TV for viewing specific video formats.
Playing games on an optimized screen
> Settings > General > External Device Manager > (Game Mode Settings) >Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a
PlayStation™, Xbox™ or Nintendo Switch™
Setting the Game Mode details
> Settings General External Device Manager Game Mode Settings
- Game Enhancer
You can make your games more immersive by using intense, vivid picture quality and three-dimensional sound optimized for games.
- Dynamic Black Equalizer
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colors and contrast in brighter scenes.
- Game Motion Plus Settings
You can configure the Game Motion Plus settings.
- FreeSync
You can make your gaming experience more pleasant by eliminating screen tearing and stuttering.
Be sure to set this function only for the external devices that support the AMD Radeon FreeSync feature.
For an optimized game environment, set the resolution of the external device to 1080p at 120 Hz. For more information, refer to "Supported Resolutions for FreeSync."
Using Input Signal Plus
> Settings > General > External Device Manager > Input Signal Plus Try Now
Expands the input signal range for HDMI connections.
Using HDMI black level
> Settings > General > External Device Manager > HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the TV via an HDMI cable.
Changing the Picture Size and Position
Change the picture size and position for your TV.
Changing the picture size
> Settings > Picture > Picture Size Settings >Picture Size Try Now
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Fitting the picture to the screen
> Settings > Picture > Picture Size Settings > Fit to Screen Try Now
Adjusting the picture size and/or position
> Settings > Picture > Picture Size Settings > Zoom and Position Try Now
Configuring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
> Settings > Sound > Sound Mode Try Now
You can select the available sound mode - Standard or Amplify - that you prefer for a content type or your listening environment
Configuring advanced sound settings
> Settings > Sound > Expert Settings Try Now
You can personalize the sound quality by adjusting the following settings.
- Balance Try Now
- Equalizer Try Now
- Digital Output Audio Format Try Now
To play Dolby Digital+ (with Atmos) content, select Dolby Digital+.
- Digital Output Audio Delay Try Now
- Dolby Atmos Compatibility Try Now
You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off.
- Auto Volume Try Now
- Sound Feedback Try Now
- Reset Sound Try Now
Using the Sound Support Functions
Configure the sound settings for your TV.
Selecting speakers
> Settings > Sound > Sound Output Try Now
You can select which speakers the TV uses for audio output.
Listening to the TV through Bluetooth devices
> Settings > Sound > Sound Output > Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. For more information on pairing, refer to the Bluetooth audio device's operating manual.
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
> Settings > Sound > Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
- Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
- The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV
System and Support
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
> Settings > General > System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
You must set the clock in the following cases:
- The power cable is disconnected and then connected.
- The Clock Mode is changed from Auto to Manual.
- The TV is not connected to the Internet.
- No broadcast signals are received.
Setting the clock automatically
> Settings > General > System Manager > Time > Clock > Clock Mode > Auto
Adjusting the clock for DST and time zone
> Settings > General > System Manager > Time > Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
- Time Zone
Selects your time zone.
- DST
Automatically adjusts for Daylight Saving Time (DST).
Changing the current time
> Settings > General > System Manager > Time > Clock > Time Offset
Time Offset adjusts the time through a network connection.
Setting the clock manually
> Settings > General > System Manager > Time > Clock > Clock Mode >Manual
When Clock Mode is set to Manual, you can directly enter the current time. Select the Date and Time by using the directional buttons on the remote control.
Using the sleep timer
> Settings > General > System Manager > Time > Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
Turning off the TV using the off timer
> Settings > General > System Manager > Time > Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set.
Using the Auto Protection Time and Energy Saving Functions
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
> Settings > General > System Manager > Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
Reducing the energy consumption of the TV
> Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
- Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Backlight to manually adjust the minimum screen brightness.
- Minimum Backlight Try Now
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in > Settings > Picture > Expert Settings > Backlight.
- Power Saving Mode Try Now
Adjust the brightness settings to reduce the TV's power consumption.
- Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
- Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time.
Updating the TV’s Software
View your TV's software version and update it if necessary
> Settings > Support > Software Update Try Now
Updating through the Internet
> Settings > Support > Software Update U> pdate Now Try Now
Updating through a USB device
> Settings > Support > Software > Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update
Updating the TV automatically
> Settings > Support > Software Update > Auto Update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
> Settings > General > System Manager > Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
> Settings > General > System Manager > Smart Security > Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
- Select all the malicious code to quarantine.
- Select Isolate.
The selected malicious code is relocated to the Isolated List.
Audio and Video Functions for the Visually or Hearing Impaired
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
> Settings > General > Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide, Video Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, etc.
Enabling voice guides for the visually impaired
> Settings > General > Accessibility > Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off
Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
Enabling audio for the video description function
> Settings > General > Accessibility > Video Description Try Now
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
White text on black background (high contrast)
> Settings > General > Accessibility > High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read.
Setting the screen to black and white
> Settings > General > Accessibility > Grayscale Try Now
You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors
Inverting the screen color
> Settings > General > Accessibility > Color Inversion Try Now
You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them.
Enlarging the font (for the visually impaired)
> Settings > General > Accessibility > Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
> Settings > General > Accessibility > Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the button twice to exit Learn TV Remote.
Learning about the TV menu
> Settings > General > Accessibility > Learn Menu Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select
Showing captions
>Settings > General > Accessibility > Caption Settings Try Now
Set Caption to On to watch programs with the captions displayed.
Selecting the caption language
> Settings > General > Accessibility > Caption Settings > Caption Mode
- Default / CC1 ~ CC4 / Text1 ~ Text4
Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
- Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4
(Digital channels only) Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast.
Setting the digital caption related options
> Settings > General > Accessibility > Caption Settings > Digital Caption Options
You can change the font color, background color, and size settings, etc.
Listening to the TV through Bluetooth devices (for the hearing impaired)
> Settings > General > Accessibility > Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Enlarging the sign language screen for the hearing impaired
> Settings > General > Accessibility > Sign Language Zoom Settings Try Now
You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language
Zoom to On, and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen.
Configuring the repeat settings for remote control buttons
> Settings > General > Accessibility > Remote Button Repeat Settings Try Now
You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
Using Other Functions
You can view other functions.
Changing the menu language
>Settings > General >System Manager >Language Try Now
Setting up a password
> Settings > General > System Manager > Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000."
Selecting Usage or Retail Mode
>Settings > General >System Manager >Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
Managing External Devices
> Settings > General > External Device Manager > Device Connect Manager Try Now
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
- Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
- Device List
Manage a list of external devices registered to the TV.
Using AirPlay
> Settings > General > Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
Restoring the TV to the factory settings
>Settings >General >Reset Try Now
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
- Select Reset. The security PIN entry window appears.
- Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again automatically and displays the Initial Setup screen.
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, contact the Samsung Call Center.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
> Settings >Support >Self Diagnosis >Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
Flickering and Dimming
- If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
- Disable Ambient Light Detection, Power Saving Mode, or Motion Lighting.
- >Settings >General >Eco Solution >Ambient Light Detection
- > Settings >General >Eco Solution >Power Saving Mode
- > Settings> General >Eco Solution >Motion Lighting
Component Connections/Screen Color
- If the color on your TV screen is not correct or the black and white colors are off, run Start Picture Test.
- > Settings >Support >Self Diagnosis >Start Picture Test
- If the test results indicate that the problem is not caused by the TV, do the following:When using the One Connect, confirm that its video input connectors are connected to the correct external device video output connectors. When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.
- For more information about how to connect an external device, run Connection Guide.
- > Source >Connection Guide
Screen Brightness
- If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.
- >Settings > Picture >Expert Settings >Backlight
- >Settings >Picture >Expert Settings >Contrast
- > Settings> Picture >Expert Settings >Brightness
- > Settings >Picture >Expert Settings >Sharpness
- >Settings >Picture >Expert Settings >Color
- > Settings >Picture >Expert Settings T>int (G/R)
Blurring, or Juddering
- If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function to resolve the issue.
- > Settings >Picture Expert >Settings Auto Motion Plus Settings
Unwanted Powering Off
- If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
- See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.
- > Settings >General > System Manager >Time >Sleep Timer
- If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- >Settings >General >Eco Solution >Auto Power Off
- >Settings >General >System Manager> Time >Off Timer
Problems Powering On
- If you are having problems powering on your TV, there are a number of things to check before calling the service department.
- Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
- Make sure that the antenna cable or cable TV cable is firmly connected.
- If you have a cable box or satellite box, confirm that it is plugged in and turned on.
Unable to find a Channel
- If your TV is not connected to a cable box or satellite box, run Auto Program.
- >Settings >Broadcasting >Auto Program
The TV image does not look as good as it did in the store.
- Store displays are tuned to a digital UHD channel or HD channel.
- If you are using analog cable, upgrade to digital cable.
- If you use an analog cable box or satellite box, upgrade to a digital cable box or satellite box and adjust the digital cable box and satellite box's video output resolution to UHD or HD.
- Be sure to use an HDMI cable to enjoy high quality videos.
- To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
- For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."
The picture is distorted.
- The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
- If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
- Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
The color is wrong or missing.
- If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.
- Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the picture is not bright enough.
- Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
- > Settings > Picture > Picture Mode
- > Settings > Picture > Expert Settings > Brightness
- > Settings > Picture > Expert Settings > Sharpness
- > Settings > Picture > Expert Settings > Color
- See if Power Saving Mode has been enabled.
- > Settings > General > Eco Solution > Power Saving Mode
- Try resetting the picture.
- > Settings > Picture > Expert Settings > Reset Picture
There is a dotted line on the edge of the screen.
- Change Picture Size Settings to 16:9 Standard.
- > Settings > Picture > Picture Size Settings >16:9 Standard
The picture is black and white.
- Use a composite cable when you connect AV equipment to the TV.
- If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port.
- Check whether Grayscale is set to On.
- > Settings > General > Accessibility> Grayscale
The picture won’t display in full screen.
- HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
- Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
- Adjust the picture size options on your external device or set the TV to full screen.
- > Settings > Picture > Picture Size Settings > Picture Size
The Caption function in the TV menu is deactivated.
- When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV screen.
- Turn off the Caption function in Caption Settings.
- > Settings >General >Accessibility >Caption Settings >Caption
Sound and Noise Issues
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
> Settings >Support > Self Diagnosis >Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
How can I connect an audio device to the TV?
- The connection method may differ depending on the audio device.
- For more information about how to connect an audio device, run Connection Guide.
- > Source > Connection Guide > Audio Device
There is no sound or the sound is too low at maximum volume.
- Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there is no sound.
- Set Sound Output to TV Speaker.
- > Settings > Sound > Sound Output
- If you are using an external device, check the device’s audio output option.
- For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
- To listen to computer sound, connect an external speaker to the computer’s audio output connector.
- If your TV has a headphone jack, make sure there is nothing plugged into it.
- Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
No sound is heard.
- Check whether Digital Output Audio Format is set to Dolby Digital+.
- Set Digital Output Audio Format to Dolby Digital+ only when you play Dolby Digital+ (with Atmos) content.
- If you are using an AV receiver that does not support Dolby Digital+, you will hear no sound when you select Dolby Digital+.
- >Settings >Sound >Expert Settings >Digital Output Audio Format >Dolby Digital+
The speakers are making an odd sound.
- Run Start Sound Test.
- >Settings >Support >Self Diagnosis >Start Sound Test
- Make sure that the audio cable is connected to the correct audio output connector on the external device.
- For antenna or cable connections, check the signal information. A low signal level may cause sound distortions.
The sound is interrupted.
- The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the
- Bluetooth speaker is placed as close as possible to the TV.
- To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency.
- If the problem persists, we recommend that you use a wired connection.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
- Turn off the Voice Guide function in Voice Guide Settings.
- > Settings >General >Accessibility >Voice Guide Settings >Voice Guide
The TV audio is not being played through the AV receiver.
- Make sure that the AV receiver is connected to the TV's HDMI (ARC) port with an HDMI cable.
- Confirm that the AV receiver is HDMI (ARC) compatible.
- If the AV receiver is not HDMI (ARC) compatible, connect the TV and the AV receiver with an optical cable.
Channel and Broadcast Issues
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
Weak or No Signal” displayed in TV mode/ cannot find channel.
- Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
- > Source >Sources
The TV is not receiving all channels.
- Confirm that the coaxial cable is securely connected to the TV.
- Run Reset or Auto Program.
- >Settings >General >Reset
- > Settings >Broadcasting >Auto Program
There are no captions with digital channels.
- Go to Caption Settings and turn on the Caption function, and then change the Caption Mode.
- > Settings >General >Accessibility> Caption Settings
- Some channels may not have caption data
Broadcasting is deactivated.
- Broadcasting is only available when Source is set to TV.
- Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
- Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The "Mode Not Supported" message appears.
- Adjust the output resolution of the external device to a resolution supported by the TV
The video is OK but there is no audio.
- If you are using an HDMI connection, check the audio output setting on your PC.
- If you are using a DVI to HDMI cable, a separate audio cable is required.
- To listen to the computer sound, connect external speakers to the audio output connection of the computer.
How can I use Screen Mirroring?
- To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect.
- >Source >Connection Guide >PC >Screen Sharing (Wireless)
- Confirm that the TV and your PC are connected to the same wireless network.
- To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect.
- >Source >Connection Guide >Smartphone >Screen Sharing (Smart View)
- If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when connecting the TV to an external device
- For more information about how to connect an external device, run Connection Guide.
- >Source >Connection Guide
- Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
- > Source >Sources
Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
> Settings > Support >Self Diagnosis >Start Smart Hub Connection Test Try Now Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status
Wireless network connection failed. Unable to connect to a wireless access point.
- Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
- Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
- Enter the correct password if required.
- If the wireless connection fails, connect the TV to the access point via a LAN cable.
- If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
Wired network connection failed.
- Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed. Unable to connect to the network.
- Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.
- If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
- Disconnect and then reconnect the power cable of the access point, or press and hold the power button for 3 seconds.
Connected to a local network, but not to the Internet.
- Check if the Internet LAN cable is connected to the access point's external LAN port.
- Check the DNS setting in IP Settings.
- > Settings >General >Network >Network Status >IP Settings
Network setup is completed, but unable to connect to the Internet.
- If the problem persists, contact your Internet service provider
Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
- You can use the TV's remote control to control external devices that support Anynet+ (HDMICEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Anynet+ does not work.
- Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
- Check if the power cord of the Anynet+ device is properly connected.
- Check the cable connections of the Anynet+ device.
- Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
- > Settings >General >External Device Manager >Anynet+ (HDMI-CEC)
- Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.
- If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
- Move the focus to the Anynet+ device at > Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
- Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMICEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
- > Settings >General >External Device Manager >Anynet+ (HDMI-CEC)
I want to exit Anynet+. I also do not want the connected devices to turn on and off when the TV is turned on or off.
- Turn off the Anynet+ (HDMI-CEC) function.
- > Settings >General >External Device Manager >Anynet+ (HDMI-CEC)
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen.
- Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.
The Anynet+ device won't play.
- You cannot use the play function when Reset is in progress
The connected device is not displayed.
- Check whether the device supports Anynet+.
- Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
- Check whether the HDMI cable is properly connected.
- Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
- >Settings >General >External Device Manager >Anynet+ (HDMI-CEC)
- Scan for Anynet+ devices again.
- If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
- The connection between the Samsung Smart Remote and the TV may be lost.
- Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
- Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
The remote control batteries run out quickly.
- The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake-up function is turned on.
- You can extend the battery life by turning off the Voice Wake-up function.
- > Explore Now > Settings Voice Wake-up
Recording Issues
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem
The Timeshift or recording function cannot be used.
- Check if there is a storage device connected to the TV.
- Recording will automatically stop if the signal becomes too weak.
- Check the free space on the storage device.
- The function will not work if there isn't enough storage space on the USB device.
- Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."
Cannot record videos received from an external device or Samsung TV Plus.
- The recording function is only available for digital broadcast channels received by the TV.
- You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
- To use the recording function, the storage device connected to the TV must have been already formatted.
- Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.
The recorded files on the TV are not played back on a PC.
- The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV.
Apps
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in English. How can I change the language?
- Languages supported by an app may be different from the TV Language set in the menu.
- The ability to change the language depends on the app's provider.
My application is not working.
- The services of your application are not provided by the TV but by the application service provider.
- Refer to the Help section on the application service provider's website.
Media Files
When files don't play, this may help resolve the problem.
Some files are interrupted during playback.
- This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly.
Some files can't be played.
- Some files that use an unsupported codec may not be played back.
- Make sure that the codec is supported by the TV. For more information about the supported codecs, refer to "Read Before Playing Photo, Video, or Music Files."
Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
Bixby answers automatically.
- The TV may recognize an ambient noise or everyday conversation as a call to Bixby.
- Turn off the Voice Wake-up function or set the sensitivity to Low.
- >Explore Now > Settings >Voice Wake-up
I spoke "Hi, Bixby" but Bixby does not answer.
- The Samsung Smart Remote may not recognize your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise.
- Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote control buttons facing upward. (There is a built-in microphone on the front of the Samsung Smart Remote.)
- Do not place the Samsung Smart Remote near the TV speaker or an audio speaker.
- Turn on the Voice Wake-up function.
- >Explore Now > Settings >Voice Wake-up
Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The TV is hot.
- Watching TV for an extended period of time causes the panel to generate heat.
- The heat from the panel is dissipated through internal vents running along the top of the TV.
- The bottom, however, may feel hot to the touch after extended use.
- Children watching TV need constant adult supervision to prevent them from touching the TV.
- This heat, however, is not a defect and does not affect the TV's functionality
The TV smells of plastic.
- This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or every time theTV is turned off.
- If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.
- Change Usage Mode to Home Mode.
- > Settings >General >System Manager >Usage Mode
The TV is tilted to the side.
- Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.
- Refer to the Quick setup guide and make sure that the stand is assembled correctly.
PIP is not available.
- PIP is available only when an external device is connected with an HDMI or Component cable.
- Note that the function is unavailable when Smart Hub is active
A POP (TV’s internal banner ad) appears on the screen.
- Change Usage Mode to Home Mode.
- > Settings >General >System Manager >Usage Mode
The TV is making a popping noise.
- The expansion and contraction of the TV's outer casing may cause a popping noise.
- This does not indicate a product malfunction.
- The TV is safe to use.
The TV is making a humming noise.
- Your TV utilizes high-speed switching circuits and high levels of electrical current.
- Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
- Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.
- Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
The software update over the Internet has failed.
- Check the network connection status.
- > Settings > General > Network > Network Status
- If the TV is not connected to a network, connect it to a network.
- The upgrade stops if you already have the latest software version.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
> Settings > Support >Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
- Smart Hub and TV factory reset functions.
- Start Picture Test
- Start Sound Test
- Signal Information
- TV Device Manager
- Start Smart Hub Connection Test
- Reset Smart Hub
Cannot select Signal Information in Self Diagnosis.
- Verify that the current channel is a digital channel.
- Signal Information is only available for digital channels.
- > Settings >Support >Self Diagnosis> Signal Information
Reset Smart Hub
- Resets all Smart Hub settings to their factory defaults and deletes all information related to
- Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
- > Settings >Support >Self Diagnosis >Reset Smart Hub
Reset picture
- Resets current picture settings to the default settings.
- > Settings >Picture >Expert Settings> Reset Picture
Reset sound
- Resets current sound settings to the default settings.
- > Settings >Sound >Expert Settings> Reset Sound
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
> Settings >Support >Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have aSamsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off
Finding the contact information for service
> Settings >Support >About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website
Requesting service
> Settings >Support >Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now>Send or Schedule Appointment >Request >Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
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