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14
TROUBLESHOOTING
Red rings, limescale or water rings,
shiny metallic or other discolouration,
scratches/shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to clean
the cooktop you will be charged for the visit.
Use a ceramic glass cleaner such as
Cerapol.
Pitting of ceramic glass surface. Spillovers of liquid with high sugar content. These types of spills must be removed
immediately with a special scraper for
the glass. If not permanent damage to
the cooktop glass can occur which is
not covered under warranty.
The cooking zones will not switch on
or are not functioning.
•Morethan10secondshavepassed
since the appliance was switched on.
Switch the appliance on again.
•Thechildsafetydeviceisswitchedon
.
Deactivate the child safety device (See
the section “Child safety device”).
•Severalsensoreldsweretouchedatthe
same time.
Only touch one sensor field.
•Automaticswitchoffhasbeentriggered. Remove any objects (pan, cloths, etc.)
that are lying on the control panel.
Switch the appliance on again.
•Thelockisswitchedon
.
Switch off the lock (See the section
“Locking/unlocking the control panel”).
Acoustic signal sounds when
appliance is switched off.
The control panel is wholly or partly
covered by objects.
Remove objects.
The residual heat indicator is not
displaying anything.
The cooking zone was only on for a short
time and is therefore not hot.
If the cooking zone is supposed to
be hot, call the Customer Service
Department.
The automatic warm up function is
not switching itself on.
•Thereisstillresidualheatonthe
cooking zone
.
Let the cooking zone cool down.
•Thehighestheatsettingisset
.
The highest heat setting has the same
power as the automatic warm up
function.
•Theheatsettingwassetusingthe
sensor field
.
1. Switch off the cooking zone
2. Set the cooking zone using the
sensor field .
Acoustic signal sounds and
appliance switches itself on and then
off again; after 5 seconds another
acoustic signal sounds.
The On/Off sensor field has been covered
up, e.g. by a cloth.
Do not place any objects on the control
panel.
is lit.
•Overheatingprotectionforthecooking
zone has been triggered.
Switch off the cooking zone. Switch the
cooking zone on again.
•Automaticswitchoffhasbeentriggered. Switch off the cooking zone. Switch the
cooking zone on again.
and number are displayed.
Electronics fault. Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house’s wiring
system) If after switching on again,
is displayed again, call the customer
service department.
If you are unable to remedy the problem by following the above suggestions, please contact your dealer or the Customer
Care Department.
If the appliance has been wrongly operated, the visit from the
customer service technician or dealer may not take place free of
charge, even during the warranty period.
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