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CUSTOMER ASSISTANCE INFORMATION:
To Prove Warranty Coverage
Retain your Sales Receipt to prove date of purchase.
A copy of your Sales Receipt must be submitted at the time warranty
service is provided.
To Obtain Nearest Authorized
Service Center or Sales Dealer,
or to Obtain Product,
Customer,
or Service Assistance
Call 1-800-243-0000 (Phone answered 24 hours - 365 days a year) and
choose the appropriate prompt from the menu; or visit our website at:
http://us.lgservice.com. (In Canada- Call 1-888-542-2623, website http://
ca.lgservice.com)
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Denitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim
or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition
or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to le a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conict between the AAA Rules and the rules set
forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the
Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.
All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the
arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by
the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
MFL69883611_en_180523.indd 21 2018-05-23 오후 12:26:37
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