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18
Before Calling for Service
Save time and money by checking the following before calling for service.
Symptom Cause Solution
The vacuum does
not operate.
Battery is dead.
•
Charge the battery.
Vacuum is powered off.
•
Press the power button to power on the
vacuum.
Suction is weak.
Dust bin is full.
•
Empty the dustbin.
Filter is clogged.
•
Clean the pre-lter. If suction is still weak
after cleaning the pre-lter, call for service.
Foreign object on brush or in
inlet port.
•
Remove foreign objects.
Vacuum won't
charge.
Power adapter is not
connected to the charging
station.
•
Plug the adapter rmly into the charging
station.
Power cord is unplugged.
•
Plug the power cord securely into the
outlet.
Charging terminals are dirty.
•
Clean off the charging terminals with a dry
cloth.
Hot air blowing out
of the vacuum.
Motor is cooling.
•
If the vacuum is otherwise running normally,
the hot air is from the motor cooling and is
normal.
A strange odor is
coming from the
vacuum.
The vacuum is less than 3
months old.
•
The cleaner may emit a smell of rubber for
about 3 months after purchase.
The dust bin is full.
•
The dust in the dust bin may have an odor.
Empty the dust bin and clean it.
The lter is dirty.
•
Clean the pre-lter and exhaust lter
regularly.
The pre-lter was installed
while damp or wet.
•
Wash the pre-lter thoroughly under
running water and allow it to dry completely
before reinstalling it.
The exhaust lter was
installed while damp or wet.
•
Wash the exhaust lter thoroughly under
running water and allow it to dry completely
before reinstalling it.
The vacuum is too
loud.
Running vacuum in Turbo
mode.
•
If the vacuum is otherwise working ne, the
noise is likely just from the motor running at
high speed.
The unit powers off
too soon.
The battery is not fully
charged.
•
Fully charge the battery before using the
vacuum. If the problem persists even with a
fully charged battery, call for service.
The product body, extension
wand or nozzle is clogged or
dirty.
•
Remove the foreign objects from the
product body, Extension wand, or Inlet port.
The rotating brush
does not rotate.
The brush is not installed
properly.
•
Remove the brush and reattach it.
The brush is clogged or dirty.
•
Remove dirt or foreign objects from the
brush.
MFL69883611_en_180523.indd 18 2018-05-23 오후 12:26:37
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