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English 45
Troubleshooting
Information codes
OVEN
Problem Possible cause Solution
C-d0 This code occurs if the Control
key is short for 1 minute.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all power
to the range for at least 30
seconds and then reconnect
the power. If this does not
solve the problem, call for
service.
C-d1 This code occurs if the door
lock is mispositioned.
C-20 The oven sensor is open when
the oven is operating.
The oven sensor is short
when the oven is operating.
C-21 This code occurs if the
internal temperature rises
abnormally high.
C-30 The PCB sensor is open when
the oven is operating.
The PCB sensor is short when
the oven is operating.
C-31 This code occurs if the PBA
temperature rises abnormally
high.
Call for service.
Problem Possible cause Solution
Strong odor. An odor coming from
the insulation around
the inside of the oven is
normal for the rst few
times the oven is used.
Operate the oven empty on
the bake setting at 400 °F
for 1 hour.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks have residue on their
surfaces.
Apply a small amount of
vegetable oil to a paper
towel and wipe the edges
of the oven racks with the
paper towel.
DRAWER
Problem Possible cause Solution
The drawer does
not slide smoothly
or drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See
the page 40.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb 45 2019-12-13 10:57:48
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