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Problem Possible solution
You cannot open the ap-
pliance door.
• Make sure that a washing programme that ends with water
in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
• Make sure that the x is not activated. Deactivate it.
The display does not
show the wireless indica-
tor .
• Check the wireless signal.
• Make sure that the wireless connection is on.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
The App cannot connect
to the appliance.
• Check the wireless signal.
• Check if your smart device is connected to the wireless net-
work.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are problems
with the wireless network.
• The appliance, the smart device, or both, need to be con-
figured again because a new router has been installed or
the router configuration has been changed.
The App cannot fre-
quently connect to the
appliance.
• Make sure that the wireless signal reaches the appliance.
Try to move the home router as near the appliance as pos-
sible or consider purchasing a wireless range extender.
• Make sure the wireless signal is not disrupted by micro-
wave. Turn the microwave off. Avoid using the microwave
and the remote control at the same time.
The appliance makes an
unusual noise and vi-
brates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme duration
increases or decreases
during programme exe-
cution.
• The ProSense function is able to adjust the programme du-
ration according to the type and the laundry load size. Re-
fer to "The ProSense load detection" in "Daily Use" chap-
ter.
ENGLISH 47
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