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Chevrolet Blazer Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13557845) - 2020 - CRC - 6/19/19
Customer Information 355
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 355
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance for Text
Telephone (TTY) Users . . . . . 358
Online Owner Center . . . . . . . . . 358
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 359
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 359
Scheduling Service
Appointments . . . . . . . . . . . . . . . 361
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 361
Collision Damage Repair . . . . . 362
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 364
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 365
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 365
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 366
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 366
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 367
Cybersecurity . . . . . . . . . . . . . . . . . 367
Event Data Recorders . . . . . . . . 367
OnStar . . . . . . . . . . . . . . . . . . . . . . . 368
Infotainment System . . . . . . . . . . 368
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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