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Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 4/11/18
Customer Information 387
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 387
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 389
Customer Assistance for Text
Telephone (TTY) Users . . . . . 390
Online Owner Center . . . . . . . . . 390
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 391
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 391
Scheduling Service
Appointments . . . . . . . . . . . . . . . 393
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 393
Collision Damage Repair . . . . . 394
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 396
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 397
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 399
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 399
Event Data Recorders . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Infotainment System . . . . . . . . . . 400
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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