FORD MUSTANG MACH-E
Owner's Manual 2021
The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2021
All rights reserved.
Part Number: 202104 20210421202113
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling.
Contacting Us
Contacting Us ..................................................15
Introduction
About This Publication .................................17
Using This Publication .................................18
Symbols Glossary
Symbols Used on Your Vehicle .................19
Data Privacy
Data Privacy .....................................................21
Service Data ....................................................22
Event Data ........................................................22
Settings Data ..................................................23
Connected Vehicle Data .............................23
Mobile Device Data .......................................24
Emergency Call System Data ...................24
Visual Search
Steering Wheel ...............................................25
Instrument Panel - Excluding: GT ...........26
Instrument Panel - GT .................................27
Center Console - GT .....................................28
Vehicle Interior - Excluding: GT ................29
Vehicle Interior - GT .....................................30
Front Exterior - Excluding: GT ....................31
Front Exterior - GT .........................................32
Rear Exterior - Excluding: GT ....................33
Rear Exterior - GT ..........................................34
Child Safety
Child Safety Precautions ............................35
Child Restraint Anchor Points ..................36
Child Restraints ..............................................37
Installing Child Restraints ..........................38
Booster Seats .................................................43
Child Safety Locks ........................................45
Seatbelts
Seatbelt Precautions ...................................46
Fastening and Unfastening the Seatbelts
...........................................................................47
Sensitive Locking Mode ..............................48
Automatic Locking Mode ...........................48
Adjusting the Seatbelts During
Pregnancy ....................................................49
Adjusting the Seatbelt Height .................49
Seatbelt Reminder .......................................49
Checking the Seatbelts ................................51
Seatbelt Extensions .....................................52
Personal Safety System™
What Is the Personal Safety System
...........................................................................53
How Does the Personal Safety System
Work ...............................................................53
Personal Safety System Components
...........................................................................53
Airbags
How Do the Front Airbags Work ..............54
How Do the Side Airbags Work ...............54
How Do the Knee Airbags Work ..............55
How Does the Safety Canopy™ Work
..........................................................................55
Airbag Precautions .......................................56
Properly Adjusting the Driver and Front
Passenger Seats ........................................57
Children and Airbags ....................................57
Front Passenger Sensing System ...........58
Crash Sensors and Airbag Indicator ........61
Disposing of Airbags ....................................62
Pedestrian Alert System
What Is the Pedestrian Alert System
..........................................................................63
911 Assist
What Is 911 Assist ..........................................64
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Table of Contents
How Does 911 Assist Work .........................64
Emergency Call Requirements ................64
Emergency Call Limitations ......................65
Keys and Remote Controls
Remote Control Limitations .....................66
Using the Remote Control .........................66
Sounding the Panic Alarm ........................66
Locating Your Vehicle ..................................67
Changing the Remote Control Battery
...........................................................................67
Replacing a Lost Key or Remote Control
..........................................................................69
Programming the Remote Control ........69
Keys and Remote Controls –
Troubleshooting ........................................69
Phone as a Key
What Is Phone As a Key ..............................70
Phone as a Key Limitations .......................70
Programming Your Phone .........................70
Using the Valet Mode ....................................71
Using the Backup Start Passcode ............71
Phone as a Key – Troubleshooting ..........71
MyKey™
What Is MyKey ................................................73
MyKey Settings ...............................................73
Creating a MyKey ...........................................74
Programming a MyKey ................................74
Clearing All MyKeys ......................................74
Checking MyKey System Status ..............75
Using MyKey With Remote Start
Systems ........................................................75
MyKey – Troubleshooting ...........................75
Doors and Locks
Operating the Doors From Outside Your
Vehicle ............................................................77
Operating the Doors From Inside Your
Vehicle ............................................................77
Autounlock .......................................................78
Autolock ............................................................78
Mislock ...............................................................78
Doors and Locks Audible Warnings ........78
Doors and Locks – Troubleshooting
...........................................................................79
Keyless Entry
Keyless Entry Limitations ............................81
Keyless Entry Settings ..................................81
Using Keyless Entry .......................................81
Keyless Entry – Troubleshooting .............82
Keyless Entry Keypad
What Is the Keyless Entry Keypad ..........83
Keyless Entry Keypad Limitations ..........83
Locating the Keyless Entry Keypad ........83
Keyless Entry Keypad Master Access
Code ...............................................................83
Keyless Entry Keypad Personal Access
Codes ............................................................83
Using the Keyless Entry Keypad ..............84
Keyless Entry Keypad – Troubleshooting
..........................................................................85
Walk Away Lock
What is Walk Away Lock ............................86
Walk Away Lock Limitations ....................86
Switching Walk Away Lock On and Off
..........................................................................86
Switching Walk Away Lock Audible
Feedback On and Off .............................86
Easy Entry and Exit
How Does Easy Entry and Exit Work
...........................................................................87
Switching Easy Entry and Exit On and
Off ...................................................................87
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Table of Contents
Liftgate - Vehicles With:
Hands-Free Liftgate
Liftgate Precautions ....................................88
Opening the Liftgate ...................................88
Setting the Liftgate Opening Height
..........................................................................89
Closing the Liftgate ......................................90
Stopping the Liftgate Movement .............91
Liftgate Obstacle Detection ......................92
Liftgate – Troubleshooting ........................92
Liftgate - Vehicles With:
Manual Liftgate
Opening the Liftgate ....................................94
Closing the Liftgate ......................................94
Security
Passive Anti-Theft System .......................95
Anti-Theft Alarm System ..........................95
Anti-Theft Alarm System Settings ........96
Security – Troubleshooting .......................97
Steering Wheel
Adjusting the Steering Wheel ..................99
Horn ...................................................................99
Switching the Heated Steering Wheel
On and Off ..................................................99
Wipers and Washers
Wipers .............................................................100
Autowipers ....................................................100
Switching the Rear Window Wiper On
and Off .........................................................101
Reverse Wipe .................................................101
Checking the Wiper Blades .....................102
Replacing the Front Wiper Blades ........102
Replacing the Rear Wiper Blades ..........102
Washers ..........................................................103
Wipers and Washers – Troubleshooting
........................................................................104
Exterior Lighting
Exterior Lighting Control ...........................105
Headlamps ....................................................105
Headlamps – Troubleshooting ..............106
Autolamps .....................................................106
Exterior Lamps ..............................................107
Automatic High Beam Control ..............108
Automatic High Beam Control –
Troubleshooting .......................................110
Interior Lighting
Switching All of the Interior Lamps On
and Off ...........................................................111
Switching the Front Interior Lamps On
and Off ...........................................................111
Switching the Rear Interior Lamps On
and Off ...........................................................111
Interior Lamp Function ................................111
Adjusting the Instrument Panel Lighting
Brightness ....................................................112
Ambient Lighting ..........................................112
Interior Lighting – Troubleshooting ........112
Windows
Opening and Closing the Windows .......113
Global Opening and Closing .....................113
Window Bounce-Back ................................114
Locking the Rear Window Controls .......114
Interior Mirror
Interior Mirror Precautions .........................115
Auto-Dimming Interior Mirror ...................115
Exterior Mirrors
Adjusting the Exterior Mirrors ...................116
Folding the Exterior Mirrors - Vehicles
With: Manual Folding Mirrors ...............116
Folding the Exterior Mirrors - Vehicles
With: Power Folding Mirrors ..................117
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Instrument Cluster
Instrument Cluster Overview ...................118
What Is the Speedometer .........................118
What Is the Vehicle Range Display ........118
What Is the High Voltage Battery Gauge
..........................................................................119
What Are the Instrument Cluster
Warning Lamps .........................................119
Instrument Cluster Warning Lamps ......120
What Are the Instrument Cluster
Indicators .....................................................121
Instrument Cluster Indicators ..................121
Instrument Cluster Display
What Is Brake Coach ..................................123
Trip Computer
Accessing the Trip Computer ..................124
Resetting the Trip Computer ...................124
Trip Data ..........................................................124
Remote Start
What Is Remote Start ................................125
Remote Start Limitations .........................125
Enabling Remote Start ..............................125
Remotely Starting and Stopping the
Vehicle .........................................................125
Extending the Remote Start Duration
.........................................................................125
Remote Start Settings ...............................126
Climate Control
Identifying the Climate Control Unit ......127
Switching Climate Control On and Off
..........................................................................127
Switching Recirculated Air On and Off
..........................................................................127
Switching Air Conditioning On and Off
..........................................................................127
Switching Defrost On and Off .................127
Switching Maximum Defrost On and Off
.........................................................................128
Switching Maximum Cooling On and Off
.........................................................................128
Switching the Heated Wiper Park On and
Off .................................................................128
Switching the Heated Rear Window On
and Off ........................................................128
Switching the Heated Mirrors On and Off
.........................................................................128
Setting the Blower Motor Speed ...........128
Setting the Temperature ..........................128
Directing the Flow of Air ............................129
Auto Mode ......................................................129
Climate Control Hints ................................130
Interior Air Quality
What Is the Cabin Air Filter .......................132
Replacing the Cabin Air Filter ..................132
Front Seats
Front Seat Precautions ..............................133
Sitting in the Correct Position .................133
Manual Seats ................................................134
Power Seats ..................................................136
Heated Seats ................................................139
Rear Seats
Manual Seats ................................................140
Rear Occupant Alert System
What is the Rear Occupant Alert System
.........................................................................142
How Does the Rear Occupant Alert
System Work .............................................142
Rear Occupant Alert System Precautions
.........................................................................142
Rear Occupant Alert System Limitations
.........................................................................142
Switching Rear Occupant Alert System
On and Off .................................................142
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Rear Occupant Alert System Indicators
.........................................................................143
Rear Occupant Alert System Audible
Warnings .....................................................143
Memory Function
What Is the Memory Function ................144
Memory Function Precautions ...............144
Locating the Memory Function Buttons
.........................................................................144
Saving a Preset Position ...........................144
Recalling a Preset Position ......................144
Garage Door Opener
What Is the Garage Door Opener ..........145
How Does the Garage Door Opener Work
.........................................................................145
Garage Door Opener Precautions .........145
Garage Door Opener Limitations ..........145
Programming the Garage Door Opener
to Your Hand-Held Transmitter .........146
Programming the Garage Door Opener
to Your Garage Door Opener Motor
.........................................................................146
Programming the Garage Door Opener
to Your Gate Opener Motor ..................147
Clearing the Garage Door Opener .........147
Reprogramming the Garage Door Opener
.........................................................................148
Garage Door Opener Radio Frequencies
.........................................................................148
USB Ports
Locating the USB Ports .............................149
Playing Media Using the USB Port .......149
Charging a Device .......................................150
Power Outlet
What Is the Power Outlet ..........................151
Power Outlet Precautions .........................151
Locating the Power Outlet ........................151
Wireless Accessory Charger
What Is the Wireless Accessory Charger
.........................................................................152
Wireless Accessory Charger Precautions
.........................................................................152
Locating the Wireless Accessory Charger
.........................................................................152
Charging a Wireless Device ......................152
Wireless Accessory Charger –
Troubleshooting .......................................153
Storage
Cup Holders ...................................................154
Glove Compartment ..................................154
Glasses Holder .............................................154
Starting and Powering Off
Starting and Powering Off Precautions
.........................................................................155
Starting the Vehicle ....................................155
Powering Off .................................................155
Restarting the Vehicle After Powering
Off .................................................................155
Accessing the Passive Key Backup
Position .......................................................156
Starting and Powering Off –
Troubleshooting .......................................156
High Voltage Battery
What Is the High Voltage Battery ..........157
High Voltage Battery Precautions .........157
Preserving Your High Voltage Battery
.........................................................................157
Recycling and Disposing of the High
Voltage Battery ........................................158
High Voltage Battery – Troubleshooting
.........................................................................158
Charging Your Vehicle
What is AC Charging ..................................159
What is DC Charging ..................................159
Charging Your Vehicle Precautions ......159
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Charging Equipment ..................................159
Locating the Charge Port .........................168
Charge Port Indicators ..............................168
AC Charging ...................................................169
DC Charging ...................................................172
Setting the Charging Schedule and
Preferences ................................................174
Using FordPass and Charging .................179
Charging Your Vehicle Hints ....................180
Charging Your Vehicle – Troubleshooting
........................................................................180
Automatic Transmission
Automatic Transmission Precautions
.........................................................................183
Automatic Transmission Positions .......183
Shifting Your Vehicle Into Gear ..............184
Temporary Neutral Mode .........................184
Automatic Return to Park (P) ................185
All-Wheel Drive
How Does All-Wheel Drive Work ..........186
All-Wheel Drive Precautions ..................186
All-Wheel Drive Limitations ....................186
All-Wheel Drive – Troubleshooting ......186
Brakes
Brake Precautions .......................................187
Anti-Lock Braking System ........................187
Brake Over Accelerator ..............................187
Locating the Brake Fluid Reservoir ........187
Checking the Brake Fluid ..........................187
Brake Fluid Specification .........................188
Brakes – Troubleshooting ........................188
Electric Parking Brake
What Is the Electric Parking Brake .......190
Applying the Electric Parking Brake ......190
Applying the Electric Parking Brake in an
Emergency .................................................190
Manually Releasing the Electric Parking
Brake ............................................................190
Automatically Releasing the Electric
Parking Brake ............................................190
Electric Parking Brake Audible Warning
..........................................................................191
Releasing the Electric Parking Brake if
the Vehicle Battery Has Run Out of
Charge ..........................................................191
Electric Parking Brake – Troubleshooting
..........................................................................191
Reverse Braking Assist
What Is Reverse Braking Assist ..............193
How Does Reverse Braking Assist Work
.........................................................................193
Reverse Braking Assist Precautions ......193
Switching Reverse Braking Assist On and
Off .................................................................194
Overriding Reverse Braking Assist ........194
Reverse Braking Assist Indicators .........194
Reverse Braking Assist –
Troubleshooting .......................................195
Hill Start Assist
What Is Hill Start Assist .............................197
How Does Hill Start Assist Work ............197
Hill Start Assist Precautions ....................197
Auto Hold
How Does Auto Hold Work ......................198
Switching Auto Hold On and Off ..........198
Using Auto Hold ...........................................198
Auto Hold Indicators ..................................198
Traction Control
What Is Traction Control ..........................199
How Does Traction Control Work .........199
Switching Traction Control On and Off
........................................................................199
Traction Control Indicator ........................199
Traction Control – Troubleshooting ......199
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Table of Contents
Stability Control
How Does Stability Control Work .........201
Switching Stability Control On and Off
........................................................................202
Stability Control Indicator .......................204
Steering
Electric Power Steering ............................205
Steering – Troubleshooting ....................206
Parking Aids
Parking Aid Precautions ...........................207
Switching Parking Aid On and Off ........207
Rear Parking Aid .........................................208
Front Parking Aid ........................................208
Side Parking Aid ..........................................209
Parking Aid Indicators .................................211
Parking Aids – Troubleshooting ..............211
Rear View Camera
What Is the Rear View Camera ...............212
Rear View Camera Precautions ..............212
Locating the Rear View Camera .............212
Rear View Camera Guide Lines ..............212
Rear View Camera Object Distance
Indicators ....................................................213
Rear View Camera Settings .....................213
360 Degree Camera
What Is the 360 Degree Camera ...........215
How Does the 360 Degree Camera Work
.........................................................................215
360 Degree Camera Precautions ..........215
360 Degree Camera Limitations ...........215
Locating the 360 Degree Cameras .......216
360 Degree Camera Guide Lines ..........216
360 Degree Camera Settings ..................217
Active Park Assist
What Is Active Park Assist ........................218
How Does Active Park Assist Work .......218
Active Park Assist Precautions ...............218
Switching Active Park Assist On and Off
.........................................................................218
Entering a Parallel Parking Space .........218
Entering a Perpendicular Parking Space
.........................................................................219
Exiting a Parking Space .............................219
Active Park Assist – Troubleshooting
........................................................................220
Adaptive Cruise Control
How Does Adaptive Cruise Control With
Stop and Go Work ..................................222
Adaptive Cruise Control Precautions
........................................................................222
Adaptive Cruise Control Limitations
........................................................................222
Switching Adaptive Cruise Control On
and Off ........................................................224
Adaptive Cruise Control Automatic
Cancellation ..............................................225
Setting the Adaptive Cruise Control
Speed ..........................................................225
Setting the Adaptive Cruise Control Gap
........................................................................226
Canceling the Set Speed ..........................227
Resuming the Set Speed ..........................227
Overriding the Set Speed ........................228
Adaptive Cruise Control Indicators ......228
Switching From Adaptive Cruise Control
to Cruise Control .....................................228
Lane Centering ............................................229
Intelligent Adaptive Cruise Control .......231
Adaptive Cruise Control –
Troubleshooting ......................................232
Active Drive Assist
What Is Active Drive Assist ......................235
How Does Active Drive Assist Work ......235
Active Drive Assist Precautions .............235
Active Drive Assist Requirements ........236
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Table of Contents
Active Drive Assist Limitations ..............236
Active Drive Assist Settings ....................236
Switching Active Drive Assist On and Off
.........................................................................237
Active Drive Assist Alerts ..........................237
Active Drive Assist Automatic
Cancellation ..............................................237
Active Drive Assist Indicators .................238
Active Drive Assist – Troubleshooting
........................................................................239
Drive Mode Control
What Is Drive Mode Control ...................240
Selecting a Drive Mode ............................240
Drive Modes ..................................................240
One Pedal Drive
What is One Pedal Drive ..........................242
One Pedal Drive Precautions .................242
One Pedal Drive Limitations ...................242
Switching One Pedal Drive On and Off
........................................................................242
One Pedal Drive Indicators ......................242
Lane Keeping System
What Is the Lane Keeping System .......243
How Does the Lane Keeping System
Work ............................................................243
Lane Keeping System Precautions ......243
Lane Keeping System Limitations .......243
Switching the Lane Keeping System On
and Off .......................................................244
Switching the Lane Keeping System
Mode ...........................................................244
Lane Keeping System Settings .............244
Alert Mode .....................................................245
Aid Mode ........................................................245
Alert and Aid Mode ....................................245
Lane Keeping System Indicators ..........246
Blind Spot Assist ........................................246
Lane Keeping System – Troubleshooting
........................................................................248
Blind Spot Information
System
What Is Blind Spot Information System
.........................................................................251
How Does Blind Spot Information
System Work .............................................251
Blind Spot Information System
Precautions ................................................251
Blind Spot Information System
Limitations .................................................251
Blind Spot Information System
Requirements ............................................251
Switching Blind Spot Information
System On and Off .................................251
Locating the Blind Spot Information
System Sensors .......................................252
Blind Spot Information System
Indicators ...................................................252
Blind Spot Information System –
Troubleshooting ......................................253
Cross Traffic Alert
What Is Cross Traffic Alert ......................254
How Does Cross Traffic Alert Work ......254
Cross Traffic Alert Precautions ..............254
Cross Traffic Alert Limitations ...............254
Switching Cross Traffic Alert On and Off
........................................................................254
Locating the Cross Traffic Alert Sensors
........................................................................255
Cross Traffic Alert Indicators ..................255
Cross Traffic Alert – Troubleshooting
........................................................................256
Pre-Collision Assist
What Is Pre-Collision Assist ....................257
How Does Pre-Collision Assist Work
........................................................................257
Pre-Collision Assist Precautions ...........257
Pre-Collision Assist Limitations ............258
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Table of Contents
Switching Pre-Collision Assist On and
Off ................................................................259
Locating the Pre-Collision Assist Sensors
........................................................................259
Distance Indication ....................................259
Distance Alert ...............................................261
Automatic Emergency Braking ...............261
Evasive Steering Assist .............................262
Pre-Collision Assist – Troubleshooting
........................................................................263
Driver Alert
What Is Driver Alert ....................................265
How Does Driver Alert Work ...................265
Driver Alert Precautions ...........................265
Driver Alert Limitations .............................265
Switching Driver Alert On and Off .......266
Driver Alert Indicators ...............................266
Driver Alert – Troubleshooting ..............266
Speed Sign Recognition
What Is Speed Sign Recognition ..........267
How Does Speed Sign Recognition Work
........................................................................267
Speed Sign Recognition Precautions
........................................................................267
Speed Sign Recognition Limitations
........................................................................267
Speed Sign Recognition Indicators ......267
Setting the Speed Sign Recognition
Speed Warning .......................................268
Setting the Speed Sign Recognition
Speed Tolerance ....................................268
Speed Sign Recognition –
Troubleshooting .....................................268
Load Carrying
Load Carrying Precautions ......................270
Locating the Safety Compliance
Certification Labels .................................271
What Is the Gross Axle Weight Rating
..........................................................................271
What Is the Gross Vehicle Weight Rating
..........................................................................271
What Is the Maximum Loaded Trailer
Weight ..........................................................271
What Is the Gross Combined Weight
Rating ..........................................................272
Calculating Payload ...................................272
Calculating the Load Limit .......................273
Luggage Compartment
Luggage Compartment Precautions
........................................................................275
Opening and Closing the Front Luggage
Compartment ..........................................275
Using the Front Luggage Compartment
Emergency Release ................................276
Installing and Removing the Luggage
Compartment Cover ..............................277
Adjusting the Luggage Compartment
Load Floor ..................................................278
Luggage Compartment Anchor Points
........................................................................278
Towing a Trailer
Towing a Trailer Precautions ..................279
Driving Hints
Cold Weather Precautions .....................280
Driving on Snow and Ice ..........................280
Breaking-In ...................................................280
Performance Vehicle Precautions .......280
Driving in Special Conditions .................280
Electric Vehicle ............................................282
Driving Through Shallow Water ............282
Floor Mats ......................................................283
Crash and Breakdown
Information
Roadside Assistance .................................284
Switching the Hazard Flashers On and
Off ................................................................284
Jump Starting the Vehicle .......................285
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Table of Contents
Post-Crash Alert System .........................287
Post Impact Braking ..................................288
Automatic Crash Shutoff ........................288
Transporting the Vehicle .........................289
Towing Your Vehicle
Towing Your Vehicle Precautions .........290
Recreationally Towing Your Vehicle
.......................................................................290
Emergency Towing ....................................290
Towing Your Vehicle – Troubleshooting
.........................................................................291
Fuses
Fuse Precautions ........................................292
Under Hood Fuse Box ...............................292
Battery Fuse Box .........................................297
Body Control Module Fuse Box ............299
Identifying Fuse Types ..............................302
Fuses – Troubleshooting .........................302
Maintenance
Maintenance Precautions .......................303
Opening and Closing the Hood .............303
Under Hood Overview ..............................303
Checking the Coolant ...............................304
Automatic Transmission Fluid Check
.......................................................................306
12V Battery ....................................................306
12V Battery – Troubleshooting .............306
Adjusting the Headlamps ........................307
Exterior Bulbs ..............................................308
Interior Bulbs ...............................................308
Vehicle Care
General Information ..................................309
Cleaning Products .....................................309
Cleaning the Exterior ..................................310
Waxing ..............................................................311
Cleaning the Interior ....................................311
Repairing Minor Paint Damage ...............313
Body Styling Kits
Body Styling Kit Precautions ...................314
Storing Your Vehicle
Preparing Your Vehicle for Storage .......315
Removing Your Vehicle From Storage
.........................................................................316
Wheel and Tire Information
Locating the Tire label ................................317
Department of Transportation Uniform
Tire Quality Grades ..................................317
Information on the Tire Sidewall ...........318
Glossary of Tire Terminology ..................323
Tire Replacement Requirements ..........324
Using Summer Tires ..................................326
Using Winter Tires .......................................327
Using Snow Chains .....................................327
Tire Care
Checking the Tire Pressures ...................329
Inflating the Tires ........................................329
Inspecting the Tire for Wear ...................330
Inspecting the Tire for Damage ............330
Inspecting the Wheel Valve Stems .......331
Tire Rotation ..................................................331
Tire Sealant and Inflator Kit
What Is the Tire Sealant and Inflator Kit
........................................................................333
Tire Sealant and Inflator Kit Precautions
........................................................................333
Locating the Tire Sealant and Inflator Kit
........................................................................333
Tire Sealant and Inflator Kit Components
........................................................................333
Using the Tire Sealant and Inflator Kit
........................................................................334
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Table of Contents
Tire Pressure Monitoring
System
What Is the Tire Pressure Monitoring
System .......................................................339
Tire Pressure Monitoring System
Overview ....................................................339
Tire Pressure Monitoring System
Precautions ..............................................340
Tire Pressure Monitoring System
Limitations ................................................340
Viewing the Tire Pressures .......................341
Tire Pressure Monitoring System –
Troubleshooting .......................................341
Changing a Road Wheel
Wheel Nuts ...................................................343
Capacities and Specifications
Motorcraft Parts .........................................344
Cooling System Capacity and
Specification ............................................344
Air Conditioning System Capacity and
Specification ............................................345
Washer Fluid Specification .....................346
Brake Fluid Specification .........................346
Vehicle Identification
Vehicle Identification Number ..............348
Installing the Vehicle Identification Card
........................................................................348
Connected Vehicle
What Is a Connected Vehicle .................350
Connected Vehicle Requirements .......350
Connected Vehicle Limitations .............350
Connecting the Vehicle to a Mobile
Network - Vehicles With: Modem .....350
Connecting the Vehicle to a Wi-Fi
Network - Vehicles With: SYNC 4 .....350
Connected Vehicle – Troubleshooting
.........................................................................351
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot .........354
Changing the Vehicle Wi-Fi Hotspot
Name or Password ................................354
Audio System
Audio System Precautions .....................356
Switching the Audio Unit On and Off
........................................................................356
Selecting the Audio Source ....................356
Playing or Pausing the Audio Source
........................................................................356
Adjusting the Volume ...............................356
Switching Shuffle Mode On and Off
........................................................................356
Switching Repeat Mode On and Off
........................................................................356
Setting a Memory Preset .........................356
Muting the Audio .........................................357
Adjusting the Sound Settings ................357
Setting the Clock and Date .....................357
AM/FM Radio ...............................................358
Digital Radio .................................................358
Satellite Radio .............................................359
Audio System – Troubleshooting .........362
Center Display Overview
Center Display Precautions ....................366
Center Display Limitations .....................366
Status Bar .....................................................366
Accessing Feature Drawers ....................368
Rebooting the Center Display ...............368
Voice Interaction
What is Voice Interaction ........................369
Setting the Wake Word ............................369
Beginning a Voice Interaction ................369
Voice Interaction Examples ....................369
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Table of Contents
Phone
Phone Precautions .....................................372
Connecting Your Phone ............................372
Phone Menu ..................................................372
Making and Receiving a Phone Call ......373
Sending and Receiving a Text Message
........................................................................374
Switching Text Message Notification On
and Off ........................................................375
Bluetooth®
Connecting a Bluetooth® Device .........376
Playing Media Using Bluetooth® ..........376
Apps
App Precautions ..........................................377
App Requirements ......................................377
Accessing Apps ............................................377
Enabling Apps on an iOS Device ...........378
Enabling Apps on an Android Device
........................................................................378
Switching Apple CarPlay On and Off
........................................................................378
Switching Android Auto On and Off .....378
Apps – Troubleshooting ...........................379
Personal Profiles
How Do Personal Profiles Work ...........380
Enabling or Disabling Personal Profiles
.......................................................................380
Creating a Personal Profile ......................381
Linking or Unlinking a Personal Profile to
a Remote Control ....................................381
Linking or Unlinking a Personal Profile to
a Device .......................................................381
Personal Profile Settings ..........................381
Navigation
Accessing Navigation ................................383
Navigation Map Updates .........................383
Adjusting the Map ......................................383
Live Traffic .....................................................383
Setting a Destination ................................383
Waypoints .....................................................384
Route Guidance ..........................................384
Vehicle System Updates
Updating the Vehicle Systems Wirelessly
........................................................................385
Performing a Master Reset .....................386
Accessories
Accessories ...................................................387
Ford Protect
What Is Ford Protect .................................388
Scheduled Maintenance
General Maintenance Information ......390
Normal Scheduled Maintenance .........392
Customer Information
Rollover Warning ........................................394
The Better Business Bureau Auto Line
Program .....................................................394
The Mediation and Arbitration Program
........................................................................395
Ordering a Canadian French Owner's
Manual .......................................................395
Reporting Safety Defects in the United
States .........................................................396
Reporting Safety Defects in Canada
.......................................................................396
Declaration of Conformity .......................397
Declaration of Conformity - Vehicles
With: SYNC ...............................................397
Type Approvals ............................................397
Perchlorate ....................................................407
Replacement Parts Recommendation
........................................................................407
Mobile Communications Equipment
........................................................................407
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Table of Contents
Federal Highway Administration
Regulation ................................................408
End User License Agreement ................408
Export Unique Options .............................433
Appendices
Electromagnetic Compatibility .............434
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Table of Contents
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
If you require assistance or clarification on
policies or procedures, please contact the
customer relationship center.
United States
Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805
www.ford.com/help/contact/
Canada
Customer Relationship Center
Ford Motor Company of Canada Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
Facebook: FordServiceCA (English),
FordServiceQC (Francais)
Europe
Telephone: 02035644444
E-mail: UKCRC1@ford.com
Twitter: @forduk
Australia
Ford Motor Company
Attention: Customer Relationship Centre
Private Mail Bag 5
Fairlane Business Park #3
Campbellfield, Victoria, 3061
Telephone: 13 3673 (FORD)
E-mail: foacust1@ford.com
New Zealand
Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: fnzcust@ford.com
China - Imported Vehicle
Customer Relationship Center
Telephone: 400-690-1886
Website: https://www.ford.com.cn/
China - Chang’An Ford
Customer Relationship Center
Telephone: 800-810-8168
Mobile: 400-887-7766
Website: https://www.ford.com.cn/
Asia Pacific
E-mail: expcac@ford.com
Caribbean, Central America and
Israel
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: expcac@ford.com
U.S. Virgin Islands and Puerto Rico
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (800) 841-3673
E-mail: prcac@ford.com
Chile
Ford Customer Service
Telephone: (800) 470-408
Argentina
Telephone: 0800-888-3673
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Contacting Us
Brazil
www.ford.com.br
North Africa
E-mail: nafcrc@ford.com
Sub-Saharan Africa
E-mail: ssacrc@ford.com
Puerto Rico
Ford International Business Development,
Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
1-800-392-3673 (FORD)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr
Middle East
Ford Middle East Customer Relationship
Center
P.O. Box 21740
Dubai, United Arab Emirates
Telephone: 80004441066
Toll-free number for the Kingdom of Saudi
Arabia: 8008443673
Mobily and Zain cell phone users in Saudi
Arabia: 800850078
Kuwait: 22280384
Local telephone number for Kuwait: +965
1 898900
Fax: +971 4 3327266
E-mail: menacac@ford.com
www.me.ford.com
South Korea
Telephone: +82-02-1600-6003
E-mail: infokr1@ford.com
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Contacting Us
ABOUT THIS PUBLICATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
WARNING: You risk death, fire, or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle in order to benefit
from greater safety and pleasure from
driving it. Use this publication to familiarize
yourself with the basics and then read the
digital version, that is available in your
vehicle. You can also view the
comprehensive manual through the
FordPass app and through the local Ford
website.
Note: To download the FordPass app, visit
your device's app store.
Note: To find the local Ford website, visit
https://corporate.ford.com/operations/
locations/global-links.html.
Note: Use and operate your vehicle in line
with all applicable laws and regulations.
Note: Pass on all printed owner’s
information when selling this vehicle.
Our digital resources include a
comprehensive digital Owner’s Manual
dynamically created according to the
features on your vehicle by using the
vehicle identification number. See
Locating the Vehicle Identification
Number (page 348). The digital Owner’s
Manual includes visual and full text search
functions so that you can quickly locate
the information you are looking for. It also
includes links to a number of how-to
videos created to help you understand
some of the advanced technologies on
your vehicle.
Features and Options
This publication describes product features
and options available throughout the range
of available models, sometimes even
before they are generally available. It could
describe options that are not available on
the vehicle you have purchased.
Illustrations
Some of the illustrations in this publication
could show features as used in different
models, so they could appear different to
you on your vehicle.
Location of Components
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
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Introduction
E154903
Right-hand side.A
Left-hand side.B
USING THIS PUBLICATION
To quickly locate information about your
vehicle, use the word search within the
Owner's Manual application.
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Introduction
SYMBOLS USED ON YOUR
VEHICLE
These are some of the symbols you may
see on your vehicle.
E65963
Safety alert.
See the Owner's Manual.
E162384
Air conditioning system.
Anti-lock braking system.
Avoid smoking, flames or sparks.
Battery.
Battery acid.
Brake fluid level.
Brake system
E270480
Brake system
E139223
Cabin air filter.
Child safety door lock.
Child safety door unlock.
Child seat lower anchor.
E141128
Child seat tether anchor.
Cruise control.
Do not open when hot.
Electronic power steering
malfunction.
Fan warning.
E71880
Fasten seatbelt.
E67017
Front airbag.
Front fog lamps.
Fuse compartment.
Hazard warning flashers.
Heated rear window.
Heated windshield.
Interior luggage compartment
release.
Jack.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Symbols Glossary
E161353
Keep out of reach of children.
Lighting control.
Low tire pressure warning.
Maintain correct fluid level.
Panic alarm.
Parking aid.
Parking brake.
Power steering fluid.
Power windows.
Power window lockout.
Side airbag.
E167012
Shield the eyes.
E138639
Stability control.
Windshield wash and wipe.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Symbols Glossary
WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print
but as technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example battery
charge level and tire pressure.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
Where equipped, SiriusXM with 360L may
use the modem. To disable, turn off the
SiriusXM 360L or Vehicle Connectivity
setting. See Enabling and Disabling the
Modem (page 350).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Data Privacy
SERVICE DATA
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as the high voltage battery, throttle, and
steering or brake systems. In order to
properly diagnose and service your vehicle,
Ford Motor Company (Ford of Canada in
Canada), and service and repair facilities
may access or share among them vehicle
diagnostic information received through a
direct connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
EVENT DATA
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating.
• Whether or not the driver and
passenger seatbelts were
buckled/fastened.
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal.
• How fast the vehicle was traveling.
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Data Privacy
Note: Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Active Drive Assist Driver Facing
Camera Data (If Equipped)
If active drive assist is active in certain
crash or near crash-like situations, such as
an airbag deployment or hitting a road
obstacle, the system may record driver
attentiveness, based on the direction of
eyes and duration, and photographs of the
driver seat area.
Note: No data is recorded under normal
driving conditions.
SETTINGS DATA
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel positions.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example, cell
phone network tower identification. For
additional information about our privacy
policy, visit www.FordConnected.com or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See
Connected Vehicle (page 350).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit www.FordConnected.com.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Data Privacy
MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See App
Requirements (page 377).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Performing a Master
Reset (page 386).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to the local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the battery shut-off. Certain versions or
updates to the emergency call system may
also be capable of electronically or verbally
disclosing to emergency services operators
your vehicle location or other details about
your vehicle or crash to assist emergency
services operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not activate the emergency call system.
Note: You cannot deactivate emergency
call systems that are required by law.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Data Privacy
STEERING WHEEL
E311773
A FE
D
B C
G
H
See Switching Adaptive Cruise Control On and Off (page 224).A
See Setting the Adaptive Cruise Control Speed (page 225).B
See Setting the Adaptive Cruise Control Gap (page 226).C
See What is Voice Interaction (page 369).D
See Adjusting the Volume (page 356).E
See Selecting a Radio Station (page 358).F
See Making and Receiving a Phone Call (page 373).G
See Switching Lane Centering On and Off (page 230).H
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
INSTRUMENT PANEL - EXCLUDING: GT
E323200
A B C
DEF
See Instrument Cluster Overview (page 118).A
See Starting the Vehicle (page 155).B
See Status Bar (page 366).C
See Opening the Glove Compartment (page 154).D
See Locating the USB Ports (page 149).E
See Exterior Lighting Control (page 105).F
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
INSTRUMENT PANEL - GT
A B C
DE
E350428
See Instrument Cluster Overview (page 118).A
See Starting the Vehicle (page 155).B
See Status Bar (page 366).C
See Opening the Glove Compartment (page 154).D
See Exterior Lighting Control (page 105).E
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
CENTER CONSOLE - GT
A
B
C D
E
E350433
See Locating the USB Ports (page 149).A
See Switching Active Park Assist On and Off (page 218).B
See Switching the Hazard Flashers On and Off (page 284).C
See Applying the Electric Parking Brake (page 190).D
See Shifting Your Vehicle Into Gear (page 184).E
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
VEHICLE INTERIOR - EXCLUDING: GT
E324799
A B C D
See Sitting in the Correct Position (page 133).A
See Shifting Your Vehicle Into Gear (page 184).B
See Applying the Electric Parking Brake (page 190).C
See Folding the Seat Backrest (page 141).D
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
VEHICLE INTERIOR - GT
E350429
A
B
C
D
E350429
See Opening and Closing the Windows (page 113).A
See Folding the Seat Backrest (page 141).B
See Installing and Removing the Luggage Compartment Cover (page 277).C
See Sitting in the Correct Position (page 133).D
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
FRONT EXTERIOR - EXCLUDING: GT
E311775
A B C
DF E
See Opening and Closing the Front Luggage Compartment (page 275).A
See Locating the Charge Port (page 168).B
See Locating the Keyless Entry Keypad (page 83).C
See Folding the Exterior Mirrors (page 116).D
See What Is the Tire Pressure Monitoring System (page 339).E
See Exterior Lighting Control (page 105).F
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Visual Search
FRONT EXTERIOR - GT
A
B
C
D
E350430
See Opening and Closing the Front Luggage Compartment (page 275).A
See Locating the Charge Port (page 168).B
See Locating the Keyless Entry Keypad (page 83).C
See Preparing the Vehicle (page 285).D
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Visual Search
REAR EXTERIOR - EXCLUDING: GT
E323199
A B
ACD
See Opening the Liftgate From Outside Your Vehicle (page 88).A
See Locating the Rear View Camera (page 212).B
See What Is the Tire Pressure Monitoring System (page 339).C
See Locating the Rear Parking Aid Sensors (page 208).D
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Visual Search
REAR EXTERIOR - GT
C
B
A
D
E350431
See Switching the Rear Window Wiper On and Off (page 101).A
See Folding the Exterior Mirrors (page 116). See Folding the Exterior Mirrors
(page 117).
B
See Locating the Rear Parking Aid Sensors (page 208).C
See Opening the Liftgate From Outside Your Vehicle (page 88).D
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Visual Search
CHILD SAFETY PRECAUTIONS
WARNING: Always make sure your
child is secured properly in a device that
is appropriate for their height, age and
weight. Child safety restraints must be
bought separately from your vehicle.
Failure to follow these instructions and
guidelines may result in an increased risk
of serious injury or death to your child.
WARNING: All children are shaped
differently. The National Highway Traffic
Safety Administration and other safety
organizations, base their
recommendations for child restraints on
probable child height, age and weight
thresholds, or on the minimum
requirements of the law. We recommend
that you check with a NHTSA Certified
Child Passenger Safety Technician
(CPST) to make sure that you properly
install the child restraint in your vehicle
and that you consult your pediatrician to
make sure you have a child restraint
appropriate for your child. To locate a
child restraint fitting station and CPST,
contact NHTSA toll free at
1-888-327-4236 or go to
www.nhtsa.dot.gov. In Canada, contact
Transport Canada toll free at
1-800-333-0371 or go to www.tc.gc.ca
to find a Child Car Seat Clinic in your
area. Failure to properly restrain children
in child restraints made especially for
their height, age and weight, may result
in an increased risk of serious injury or
death to your child.
WARNING: On hot days, the
temperature inside the vehicle can rise
very quickly. Exposure of people or
animals to these high temperatures for
even a short time can cause death or
serious heat related injuries, including
brain damage. Small children are
particularly at risk.
WARNING: Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Properly secure
children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death.
WARNING: Always carefully follow
the instructions and warnings provided
by the manufacturer of any child
restraint to determine if the restraint
device is appropriate for your child's size,
height, weight, or age. Follow the child
restraint manufacturer's instructions and
warnings provided for installation and
use in conjunction with the instructions
and warnings provided by your vehicle
manufacturer. A safety seat that is
improperly installed or utilized, is
inappropriate for your child's height, age,
or weight or does not properly fit the
child may increase the risk of serious
injury or death.
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Child Safety
WARNING: Do not allow a
passenger to hold a child on their lap
when your vehicle is moving. Failure to
follow this instruction could result in
personal injury or death in the event of a
sudden stop or crash.
WARNING: Do not use pillows,
books or towels to boost your child's
height. Failure to follow this instruction
could result in personal injury or death.
WARNING: Properly secure child
restraints or booster seats when they are
not in use. They could become projectiles
in a sudden stop or crash. Failure to
follow this instruction could result in
personal injury or death.
WARNING: Do not put the shoulder
section of the seatbelt or allow the child
to put the shoulder section of the
seatbelt under their arm or behind their
back. Failure to follow this instruction
could reduce the effectiveness of the
seatbelt and increase the risk of injury or
death in a crash.
WARNING: Do not leave children
or pets unattended in your vehicle.
Failure to follow this instruction could
result in personal injury or death.
When installing a child restraint with
seatbelts:
• Place the vehicle seat in the upright
position before you install the child
restraint.
• Use the correct seatbelt buckle for that
seating position.
• Insert the belt tongue into the buckle.
Make sure the tongue is securely
fastened in the buckle.
• Keep the buckle release button
pointing up and away from the child
restraint, with the tongue between the
child restraint and the release button,
to prevent accidental unbuckling.
• Put the seatbelt in the automatic
locking mode.
CHILD RESTRAINT ANCHOR
POINTS
WHAT ARE THE CHILD RESTRAINT
ANCHOR POINTS
Anchor points allow you to quickly and
safely install a child restraint.
LOCATING THE CHILD RESTRAINT
LOWER ANCHOR POINTS
E316405
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Child Safety
LOCATING THE CHILD RESTRAINT
TOP TETHER ANCHOR POINTS
E316413
CHILD RESTRAINTS
CHILD RESTRAINT POSITION
INFORMATION
Install the child restraint tightly against the
vehicle seat. It may be necessary to lift or
remove the head restraint.
Rear Facing Child Restraints
Seatbelt Only
LATCH (Lower Anchors
Only)
Combined Weight of Child
and Child Restraint
XXUp to 65 lb (29 kg)
XOver 65 lb (29 kg)
Forward Facing Child Restraints
Seatbelt and LATCH
(Lower Anchors and
Top Tether Anchor)
Seatbelt and Top
Tether Anchor
LATCH (Lower
Anchors and Top
Tether Anchor)
Combined Weight of
Child and Child
Restraint
XXXUp to 65 lb (29 kg)
XXOver 65 lb (29 kg)
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Child Safety
CHILD RESTRAINTS RECOMMENDATION
Recommended Restraint TypeChild Size, Height, Weight, or Age
Use a child restraint (sometimes
called an infant carrier, convertible
seat, or toddler seat).
Children weighing 40 lb (18 kg) or less (generally
age four or younger).
Use a belt-positioning booster
seat.
Children who have outgrown or no longer properly
fit in a child restraint (generally children who are
less than 57 in (1.45 m) tall, are greater than age
four and less than age 12, and between 40 lb (18 kg)
and 80 lb (36 kg) and upward to 100 lb (45 kg) if
recommended by your child restraint manufacturer).
Use a vehicle seatbelt having the
lap belt snug and low across the
hips, shoulder belt centered across
the shoulder and chest, and seat
backrest upright.
Children who have outgrown or no longer properly
fit in a belt-positioning booster seat (generally chil-
dren who are at least 57 in (1.45 m) tall or greater
than 80 lb (36 kg) or 100 lb (45 kg) if recommended
by child restraint manufacturer).
You are required by law to properly use
child restraints for infants and toddlers in
the United States, Canada and Mexico.
Many states and provinces require that
small children use approved booster seats
until they reach age eight, a height of 57 in
(1.45 m) tall, or 80 lb (36 kg). Check your
local and state or provincial laws for
specific requirements about the safety of
children in your vehicle.
When possible, properly restrain children
12 years of age and under in a rear seating
position of your vehicle. Accident statistics
suggest that children are safer when
properly restrained in the rear seating
positions than in a front seating position.
When installing a rear facing child restraint,
adjust the vehicle seats to avoid
interference between the child restraint
and the vehicle seat in front of the child
restraint.
INSTALLING CHILD
RESTRAINTS
USING SEATBELTS
WARNING: Depending on where
you secure a child restraint, and
depending on the child restraint design,
you may block access to certain seatbelt
buckle assemblies and LATCH lower
anchors, rendering those features
potentially unusable. To avoid risk of
injury, make sure occupants only use
seating positions where they are able to
be properly restrained.
Note: Although the child restraint
illustrated is a forward facing child restraint,
the steps are the same for installing a rear
facing child restraint.
Perform the following steps when
installing a child restraint with seatbelts.
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Child Safety
1. Position the child restraint in a seat
with a seatbelt.
E142529
2. Pull down on the shoulder belt and
then grasp the shoulder belt and lap
belt together.
E142530
3. While holding the shoulder and lap belt
portions together, route the tongue
through the child restraint according
to the child restraint manufacturer's
instructions. Make sure you did not
twist the belt webbing.
E142531
4. Insert the belt tongue into the proper
buckle for that seating position until
the latch engages. Make sure the
tongue is latched securely by pulling
on it.
E142875
5. To put the retractor in the automatic
locking mode, grasp the shoulder
portion of the belt and pull downward
until you pull all of the seatbelt out.
Note: The automatic locking mode is
available on the front passenger and rear
seats. This vehicle does not require the use
of a locking clip.
6. Allow the belt to retract to remove
slack. The seatbelt clicks as it retracts
to indicate it is in the automatic locking
mode.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Child Safety
7. Pull the seatbelt out of the retractor to
make sure the retractor is in the
automatic locking mode. You should
not be able to pull more belt out. If the
retractor is not locked, unbuckle the
belt and repeat Steps 5 and 6.
E142533
8. Remove remaining slack from the belt.
Force the seat down with extra weight,
for example, by pressing down or
kneeling on the child restraint while
pulling up on the shoulder belt in order
to force slack from the belt. This is
necessary to remove the remaining
slack that exists once you add the extra
weight of the child to the child restraint.
It also helps to achieve the proper
snugness of the child restraint to your
vehicle. Sometimes, a slight lean
toward the buckle helps to remove
remaining slack from the belt.
9. If the child restraint has a tether strap,
attach it.
E142534
10. Before placing the child in the seat,
forcibly move the seat forward and
back to make sure the seat is securely
held in place.
To check this, grab the seat at the belt path
and attempt to move it side to side and
forward and back. There should be no
more than 1 in (2.5 cm) of movement.
We recommend checking with a NHTSA
Certified Child Passenger Safety
Technician to make certain the child
restraint is properly installed. In Canada,
check with Transport Canada for referral
to a Child Car Seat Clinic.
USING LOWER ANCHORS AND
TETHERS FOR CHILDREN
WARNING: Do not attach two child
safety restraints to the same anchor. In
a crash, one anchor may not be strong
enough to hold two child safety restraint
attachments and may break, causing
serious injury or death.
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Child Safety
WARNING: Depending on where
you secure a child restraint, and
depending on the child restraint design,
you may block access to certain seatbelt
buckle assemblies and LATCH lower
anchors, rendering those features
potentially unusable. To avoid risk of
injury, make sure occupants only use
seating positions where they are able to
be properly restrained.
The Lower Anchors and Tethers for
CHildren (LATCH) system has three
vehicle anchor points:
• Two lower anchors where the vehicle
seat backrest and seat cushion meet,
called the seat bight.
• One top tether anchor behind that
seating position.
LATCH compatible child restraints have
two rigid or webbing mounted
attachments. These attachments connect
to the two lower anchors at the LATCH
equipped seating positions in your vehicle.
This type of attachment method
eliminates the need to use seatbelts to
attach the child restraint.
However, you can still use the seatbelt to
attach the child restraint if the lower
anchors are not used. For forward-facing
child restraints, you must also attach the
top tether strap to the proper top tether
anchor if a top tether strap has been
provided with your child restraint.
Follow the instructions later in this chapter
on attaching child restraints with tether
straps.
INSTALLING A CHILD RESTRAINT
IN A CENTER SEAT
WARNING: The standardized
spacing for LATCH lower anchors is 11 in
(280 mm) center to center. Do not use
LATCH lower anchors for the center
seating position unless the child restraint
manufacturer's instructions permit and
specify using anchors spaced at least as
far apart as those in this vehicle.
The lower anchors at the center of the
second row rear seat are spaced 20 in
(51 cm) apart. You cannot install a child
restraint with rigid LATCH attachments at
the center seating position. You can only
use LATCH compatible child restraints with
attachments on belt webbing at this
seating position provided that the child
restraint manufacturer's instructions
permit use with the anchor spacing stated.
Do not attach a child restraint to any lower
anchor if an adjacent child restraint is
attached to that anchor.
Each time you use the child restraint, check
that the seat is properly attached to the
lower anchors and tether anchor, if
applicable. Tug the child restraint from side
to side and forward and back where it is
secured to your vehicle. The seat should
move less than 1 in (2.5 cm).
If you did not properly anchor the child
restraint, the risk of a child being injured in
a crash greatly increases.
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Child Safety
COMBINING THE SEATBELT AND
LOWER ANCHORS FOR
ATTACHING CHILD RESTRAINTS
When used in combination, you may attach
either the seatbelt or the LATCH lower
anchors first, provided a proper installation
is achieved. Attach the tether strap
afterward, if it is included with the child
restraint.
USING TETHER STRAPS
Many forward-facing child restraints
include a tether strap which extends from
the back of the child restraint and hooks
to an anchoring point called the top tether
anchor. Tether straps are available as an
accessory for many older child restraints.
Contact the manufacturer of your child
restraint for information about ordering a
tether strap, or to obtain a longer tether
strap if the tether strap on your child
restraint does not reach the appropriate
top tether anchor in the vehicle.
Attach the tether strap only to the
appropriate tether anchor. The tether strap
may not work properly if attached
somewhere other than the correct tether
anchor.
If you install a child restraint with rigid
LATCH attachments, do not tighten the
tether strap enough to lift the child
restraint off the vehicle seat cushion when
the child is seated in it. Keep the tether
strap just snug without lifting the front of
the child restraint. Keeping the child
restraint just touching the vehicle seat
gives the best protection in a severe crash.
Once you have installed the child restraint
using either the seatbelt, the lower anchors
of the LATCH system, or both, you can
attach the top tether strap.
1. Route the child restraint tether strap
over the back of the seat. For the
outermost seating positions, route the
tether strap under the head restraint
and between the head restraint posts.
For the center seating position, route
the tether strap over the top of the
head restraint with the head restraint
fully lowered. If needed, you can also
remove the head restraints.
E329449
2. Locate the correct anchor on the back
panel of the rear seat for the selected
seating position. The anchors are
labeled with the tether strap symbol.
E142539
3. Clip the tether strap to the anchor as
shown.
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Child Safety
4. Tighten the child restraint tether strap
according to the manufacturer's
instructions. If your child restraint
system has a tether strap, and the child
restraint manufacturer recommends
its use, we also recommend its use.
BOOSTER SEATS
Use a belt-positioning booster seat for
children who have outgrown or no longer
properly fit in a child restraint and meet
the following criteria.
• Generally children who are less than
57 in (1.45 m) tall.
• Are greater than age four (4) and less
than age twelve (12).
• Are between 40 lb (18 kg) and 80 lb
(36 kg) and upward to 100 lb (45 kg).
Many state and provincial laws require that
children use approved booster seats until
they reach age eight, a height of 57 in
(1.45 m) tall, or 80 lb (36 kg).
Booster seats should be used until you can
answer yes to all of these questions when
seated without a booster seat:
E142595
• Can the child sit all the way back
against their vehicle seat backrest with
knees bent comfortably at the edge of
the seat cushion?
• Can the child sit without slouching?
• Does the lap belt rest low across the
hips?
• Is the shoulder belt centered on the
shoulder and chest?
• Can the child stay seated like this for
the whole trip?
Always use booster seats in conjunction
with your vehicle lap and shoulder belt.
Types of Booster Seats
E68924
• Backless booster seats
If your backless booster seat has a
removable shield, remove the shield.
If a vehicle seating position has a low seat
backrest or no head restraint, a backless
booster seat may place your child's head,
as measured at the tops of the ears, above
the top of the seat. In this case, move the
backless booster to another seating
position with a higher seat backrest or
head restraint and lap and shoulder belts,
or consider using a high-back booster seat.
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Child Safety
E70710
• High-back booster seats
If, with a backless booster seat, you cannot
find a seating position that adequately
supports your child's head, a high-back
booster seat would be a better choice.
Children and booster seats vary in size and
shape. Choose a booster that keeps the
lap belt low and snug across the hips,
never up across the stomach, and lets you
adjust the shoulder belt to cross the chest
and rest snugly near the center of the
shoulder.
The following drawings compare the ideal
fit to a shoulder belt uncomfortably close
to the neck and a shoulder belt that could
slip off the shoulder. The drawings also
show how the lap belt should be low and
snug across the child's hips.
E142596
E142597
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Child Safety
If the booster seat slides on the vehicle
seat upon which it is being used, placing a
rubberized mesh sold as shelf or carpet
liner under the booster seat may improve
this condition. Do not use any item thicker
than this under the booster seat. Check
with the booster seat manufacturer's
instructions.
CHILD SAFETY LOCKS
When you set the child safety locks, you
cannot open the rear doors from the inside.
E295318
The control is on the driver door.
Press the control to switch the child safety
locks on. Press the control again to switch
them off. A light on the control illuminates
when you switch them on.
The child lock setting remains on when you
switch off your vehicle.
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Child Safety
SEATBELT PRECAUTIONS
WARNING: Always drive and ride
with your seatback upright and the lap
belt snug and low across the hips.
WARNING: Children must always
be properly restrained.
WARNING: Do not allow a
passenger to hold a child on their lap
when your vehicle is moving. Failure to
follow this instruction could result in
personal injury or death in the event of a
sudden stop or crash.
WARNING: All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death.
WARNING: It is extremely
dangerous to ride in a cargo area, inside
or outside of a vehicle. In a crash, people
riding in these areas are more likely to be
seriously injured or killed. Do not allow
people to ride in any area of your vehicle
that is not equipped with seats and
seatbelts. Make sure everyone in your
vehicle is in a seat and properly using a
seatbelt. Failure to follow this warning
could result in serious personal injury or
death.
WARNING: In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt.
WARNING: Each seating position
in your vehicle has a specific seatbelt
assembly made up of one buckle and
one tongue designed to be used as a pair.
Use the shoulder belt on the outside
shoulder only. Never wear the shoulder
belt under the arm. Never use a single
seatbelt for more than one person.
WARNING: Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death.
WARNING: Seatbelts and seats
may be hot in a vehicle that is in the
sunshine. The hot seatbelts or seats may
burn a small child. Check seat covers and
buckles before you place a child
anywhere near them.
WARNING: If your vehicle is
involved in a crash, have the seatbelts
and associated components inspected
as soon as possible. Failure to follow this
instruction could result in personal injury
or death.
All seating positions in this vehicle have
lap and shoulder seatbelts. All occupants
of the vehicle should properly wear their
seatbelts, even when an airbag
supplemental restraint system is provided.
The seatbelt system consists of:
• Lap and shoulder seatbelts.
• A shoulder seatbelt with automatic
locking mode, except driver seatbelt.
• Height adjusters at the front outermost
seating positions.
• Seatbelt pretensioners at the front
outermost seating positions.
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Seatbelts
E71880
A seatbelt warning light and
chime.
E67017
Crash sensors and monitoring
system with readiness indicator.
The seatbelt pretensioners are designed
to tighten the seatbelts when activated. In
frontal and near-frontal crashes, the
seatbelt pretensioners may be activated
alone or, if the crash is of sufficient severity,
together with the front airbags. In side
crashes and rollovers, the pretensioners
will be activated when the Safety Canopy
is activated.
FASTENING AND
UNFASTENING THE
SEATBELTS
All seatbelts in your vehicle are a
three-point combination lap and shoulder
seatbelt.
E338014
B
A
Seatbelt tongue.A
Seatbelt buckle.B
1. Pull the seatbelt out steadily.
Note: It may lock if you pull it sharply or if
the vehicle is on a slope.
2. Insert the tongue into the buckle.
3. Pull the seatbelt tight to remove any
slack.
Unfastening the Seatbelts
1. Press the red button on the buckle to
release the seatbelt.
2. Hold the seatbelt tongue and let it
retract completely and smoothly to its
stowed position.
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Seatbelts
SENSITIVE LOCKING MODE
WHAT IS SENSITIVE LOCKING
MODE
Sensitive locking mode is a seatbelt
retractor feature that allows shoulder belt
length adjustment according to your
movements and locking in response to
vehicle movement.
HOW DOES SENSITIVE LOCKING
MODE WORK
If the driver suddenly brakes, turns a corner
sharply, or the vehicle receives an impact
of about 5 mph (8 km/h) or more, the
seatbelts lock to help reduce forward
movement of the driver and passengers.
In addition, the seatbelt retractor locks if
you pull the seatbelt webbing out too
quickly. If the retractor locks, slowly lower
the height adjuster to allow the seatbelt
to retract.
If the retractor does not unlock, pull the
seatbelt out slowly then feed a small
length of webbing back toward the stowed
position.
AUTOMATIC LOCKING MODE
WHAT IS AUTOMATIC LOCKING
MODE
This is a safety feature built into the
seatbelt retractors that keeps the
seatbelts pre-locked.
WHEN TO USE AUTOMATIC
LOCKING MODE
Use this mode any time you install a child
restraint in a front outermost passenger
seating position or any rear seating
position. Properly restrain children 12 years
old and under in a rear seat whenever
possible.
Note: Automatic locking mode is not
available on the driver seatbelt.
ENGAGING AUTOMATIC LOCKING
MODE
E142591
1. Fasten the combination lap and
shoulder belt.
2. Grasp the shoulder portion and pull
downward until you pull the entire belt
out.
3. Allow the belt to retract. As the belt
retracts, you will hear a clicking sound.
This indicates the seatbelt is now in the
automatic locking mode.
DISENGAGING AUTOMATIC
LOCKING MODE
Unbuckle the combination lap and
shoulder belt and allow it to retract
completely to disengage the automatic
locking mode and activate the vehicle
sensitive locking mode.
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Seatbelts
ADJUSTING THE SEATBELTS
DURING PREGNANCY
WARNING: Always ride and drive
with your seatback upright and properly
fasten your seatbelt. Fit the lap portion
of the seatbelt snugly and low across
the hips. Position the shoulder portion of
the seatbelt across your chest. Pregnant
women must follow this practice. See
the following figure.
E142590
Pregnant women should always wear their
seatbelt. Position the lap belt portion of a
combination lap and shoulder belt low
across the hips below the belly and worn
as tight as comfort allows. Position the
shoulder belt to cross the middle of the
shoulder and the center of the chest.
ADJUSTING THE SEATBELT
HEIGHT
WARNING: Position the seatbelt
height adjuster so that the seatbelt rests
across the middle of your shoulder.
Failure to adjust the seatbelt correctly
could reduce its effectiveness and
increase the risk of injury in a crash.
E314814
1. Press the button and slide the height
adjuster up or down.
2. Release the button and pull down on
the height adjuster to make sure it is
locked in place.
SEATBELT REMINDER
HOW DOES THE SEATBELT
REMINDER WORK
WARNING: The system will only
provide protection when you use the
seatbelt correctly.
This system monitors all seating positions
and provides audio and graphic feedback.
SEATBELT REMINDER
INDICATORS
E71880
This lamp illuminates if you do
not fasten your seatbelt when
you switch the power on. The
lamp switches off when you fasten your
seatbelt or about one minute has elapsed.
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Seatbelts
When the initial warning expires for the
driver, more warnings are provided for the
driver and front passenger. This lamp
illuminates if you or your front passenger
do not fasten the seatbelt buckle and the
vehicle speed exceeds 6 mph (9.7 km/h).
Note: To avoid inadvertent warnings, do
not place large objects on the front
passenger seat.
E206718
This lamp illuminates when you
switch the power on, identifying
the number of seating positions
with fastened buckles. It illuminates again
when a seating position changes from
unfastened to fastened.
E331448
This warning displays if an occupant
unfastens the rear seatbelt buckle or it
becomes unfastened.
Note: If a rear seat is unoccupied, or an
occupant never fastens the seatbelt buckle
to begin with, the warning will not display.
Note: Front seating positions appear in this
warning display. Warnings for unfastened
front seatbelt buckles appear in the initial
warning lamp.
Seatbelt Status
To view the seatbelt status, use the
touchscreen.
E281361
E274703
Seatbelt fastened.A
Seatbelt not fastened.B
Seatbelt recently unfastened.C
Fault.D
SEATBELT REMINDER AUDIBLE
WARNINGS
A warning tone sounds if you do not fasten
your seatbelt when you switch the power
on. The tone switches off when you fasten
your seatbelt or about one minute elapses.
When the initial warning expires for the
driver, more warnings are provided for the
driver and front passenger. This warning
tone sounds if you or your front passenger
do not fasten the seatbelt buckle and the
vehicle speed exceeds 6 mph (9.7 km/h).
This tone also sounds if an occupant
unfastens the rear seatbelt buckle or it
becomes unfastened.
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Seatbelts
SWITCHING THE SEATBELT
REMINDER ON AND OFF
WARNING: While the system
allows you to deactivate it, this system
is designed to improve your chances of
being safely belted and surviving an
accident. We recommend you leave the
system activated for yourself and others
who may use the vehicle.
Note: The driver and front passenger
warnings switch off independently. When
you perform this procedure for one seating
position, do not buckle the other position as
this cancels the process.
Note: If you are using MyKey, you cannot
disable the seatbelt reminder. Also, if the
seatbelt reminder has been previously
disabled, it will be re-enabled during the use
of MyKey. See MyKey™ (page 73).
Read Steps 1 - 4 before proceeding with
the programming procedure.
Make sure that:
• The parking brake is set.
• The transmission is in park (P).
• The power is off.
• You close all vehicle doors.
• The driver and front passenger
seatbelts are unfastened.
1. Switch the power on. Do not start the
vehicle.
2. Wait about one minute until the
seatbelt warning light switches off.
After Step 2, wait an additional five
seconds before proceeding with Step
3. Once you start Step 3, you must
complete the procedure within 30
seconds.
3. For the seating position you are
switching off, buckle then unbuckle the
seatbelt three times at a moderate
speed, ending in the unbuckled state.
After Step 3, the seatbelt warning light
switches on.
4. When the seatbelt warning light is on,
buckle then unbuckle the seatbelt.
After Step 4, the seatbelt warning light
flashes for confirmation.
This switches the feature off for that
seating position if it is currently on.
This switches the feature on for that
seating position if it is currently off.
CHECKING THE SEATBELTS
Check the seatbelts and child restraints
periodically to make sure they work
properly and are not damaged. Make sure
there are no nicks, tears or cuts. Replace if
necessary.
Check all of the following seatbelt
assemblies after a crash.
• Retractors.
• Buckles.
• Front seatbelt buckle assemblies.
• Shoulder belt height adjusters.
• Shoulder belt guide on seat backrest.
• Child restraint LATCH and tether
anchors.
• Attaching hardware.
Read the child restraint manufacturer's
instructions for additional inspection and
maintenance information specific to the
child restraint.
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Seatbelts
We recommend that all seatbelt
assemblies in use in vehicles involved in a
crash be replaced. However, if the crash
was minor and an authorized dealer finds
that the belts do not show damage and
continue to operate properly, they do not
need to be replaced. Seatbelt assemblies
not in use during a crash should also be
checked and replaced if either damage or
improper operation is noted.
Properly care for seatbelts. See Vehicle
Care (page 309).
SEATBELT EXTENSIONS
WARNING: Persons who fit into
the vehicle's seatbelt should not use an
extension. Unnecessary use could result
in serious personal injury in the event of
a crash.
WARNING: Only use extensions
provided free of charge by our dealers.
The dealer will provide an extension
designed specifically for this vehicle,
model year and seating position. The use
of an extension intended for another
vehicle, model year or seating position
may not offer you the full protection of
your vehicle's seatbelt restraint system.
WARNING: Never use seatbelt
extensions to install child restraints.
WARNING: Do not use extensions
to change the way the seatbelt fits
across the torso, over the lap or to make
the seatbelt buckle easier to reach.
If, because of body size or driving position,
it is not possible to properly fasten the
seatbelt over your lap and shoulder, an
extension that is compatible with the
seatbelts is available free of charge from
our dealers. Only use our seatbelt
extensions made by the original equipment
seatbelt manufacturer with our seatbelts.
Ask your authorized dealer if your extension
is compatible with your vehicle restraint
system.
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Seatbelts
WHAT IS THE PERSONAL
SAFETY SYSTEM
An advanced safety system that protects
occupants in frontal crashes.
HOW DOES THE PERSONAL
SAFETY SYSTEM WORK
This system provides an improved level of
frontal crash protection to front seat
occupants and is designed to reduce the
risk of airbag-related injuries. The system
analyzes occupant conditions and crash
severity before activating the appropriate
safety devices. During a crash, the
restraints control module may deploy the
seatbelt pretensioners, and one or both
stages of the dual-stage airbags based on
crash severity and occupant conditions.
PERSONAL SAFETY SYSTEM
COMPONENTS
• Driver and passenger dual-stage airbag
supplemental restraints.
• Front seat outermost seatbelts with
pretensioners, energy management
retractors and seatbelt usage sensors.
• Front passenger sensing system.
• Passenger airbag off and on indicators.
• Front crash severity sensors.
• Restraints control module with impact
and safing sensors.
• Restraint system warning light and
tone.
• The electrical wiring for the airbags,
crash sensors, seatbelt pretensioners,
front seatbelt usage sensors, front
passenger sensing system and
indicator lights.
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Personal Safety System™
HOW DO THE FRONT AIRBAGS
WORK
E151127
The driver and front passenger airbags
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag
system consists of:
• Driver and passenger airbag modules.
• Front passenger sensing system.
• Crash sensors and monitoring system
with readiness indicator. See Crash
Sensors and Airbag Indicator (page
61).
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
Contact with a deploying airbag may cause
abrasions or swelling. Temporary hearing
loss is also a possibility as a result of the
noise associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
HOW DO THE SIDE AIRBAGS
WORK
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Accessory seat covers
not released by Ford could prevent the
deployment of the airbags and increase
the risk of injuries in a crash.
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Airbags
WARNING: Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback.
The side airbags are on the outermost side
of each front and rear seat backrest. In
certain sideways crashes or rollovers, the
airbags will be inflated. The airbag was
designed to inflate between the door panel
and occupant to further enhance the
protection provided occupants in side
impact crashes.
E152533
Properly restrain children 12 years old and
under in the rear seats. The rear side airbag
will not interfere with children restrained
using a properly installed child or booster
seat.
The system consists of the following:
• A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags inside the driver and front
passenger seat backrests, as well as
side airbags inside of each outermost
rear seat backrest.
• Crash sensors and monitoring system
with readiness indicator. See Crash
Sensors and Airbag Indicator (page
61).
HOW DO THE KNEE AIRBAGS
WORK
The driver knee airbag is under or within
the instrument panel. During a crash, the
restraints control module may activate the
knee airbag based on crash severity and
respective occupant conditions. Under
certain crash and occupant conditions, the
knee airbag may deploy but the
corresponding front airbag may not
activate. It is important to be properly
seated and restrained to reduce the risk of
death or serious injury.
E67017
Make sure the knee airbag is
operating properly. See Crash
Sensors and Airbag Indicator
(page 61).
HOW DOES THE SAFETY
CANOPY™ WORK
WARNING: Do not place objects
or mount equipment on or near the
headliner at the siderail that may come
into contact with a deploying curtain
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Do not lean your head
on the door. The curtain airbag could
injure you as it deploys from the
headliner.
WARNING: All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death.
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Airbags
The Safety Canopy deploys during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side rail sheet metal,
behind the headliner, above each row of
seats.
In certain sideways crashes or rollover
events, the Safety Canopy will be
activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events.
E75004
The system consists of the following:
• Safety Canopy curtain airbags above
the trim panels over the front and rear
side windows identified by a label or
wording on the headliner or roof-pillar
trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment
• Crash sensors and monitoring system
with a readiness indicator. See Crash
Sensors and Airbag Indicator (page
61).
Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
airbags will not interfere with children
restrained using a properly installed child
or booster seat because it is designed to
inflate downward from the headliner above
the doors along the side window opening.
AIRBAG PRECAUTIONS
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module.
WARNING: All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death.
WARNING: Properly secure
children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death.
WARNING: Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury.
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Airbags
WARNING: Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment. Failure to
follow this instruction could result in
personal injury or death.
WARNING: To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag.
WARNING: Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death.
WARNING: Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation.
WARNING: If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
PROPERLY ADJUSTING THE
DRIVER AND FRONT
PASSENGER SEATS
WARNING: National Highway
Traffic Safety Administration (NHTSA)
recommends a minimum distance of at
least 10 in (25 cm) between an
occupant's chest and the driver airbag
module.
To properly position yourself away from
the airbag:
• Move your seat to the rear as far as you
can while still reaching the pedals
comfortably.
• Recline the seat slightly one or two
degrees from the upright position.
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. Properly seated occupants sit
upright, lean against the seat backrest, and
center themselves on the seat cushion,
with their feet comfortably extended on
the floor. Sitting improperly can increase
the chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
CHILDREN AND AIRBAGS
WARNING: Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death.
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Airbags
E142846
Children must always be properly
restrained. Accident statistics suggest that
children are safer when properly restrained
in the rear seating positions than in the
front seating position. Failure to follow
these instructions may increase the risk of
injury in a crash.
FRONT PASSENGER SENSING
SYSTEM
WHAT IS THE FRONT PASSENGER
SENSING SYSTEM
This system detects a properly seated
occupant and determines if the front
passenger airbag should be enabled.
HOW DOES THE FRONT
PASSENGER SENSING SYSTEM
WORK
The system uses a passenger airbag status
indicator which illuminates indicating that
the front passenger frontal airbag is either
enabled or disabled.
Note: When you first switch the power on,
the passenger airbag status indicator off
and on lamps illuminate for a short period
to confirm they are functional.
E181984
The indicators are in the overhead console.
The front passenger sensing system is
designed to disable the front passenger
frontal airbag under these conditions:
• The front passenger seat is
unoccupied.
• The system determines an infant is
present in a child restraint.
• A passenger takes their weight off of
the seat for a period of time.
• If there is a problem with the airbag
system or the passenger sensing
system.
Even with this technology, parents are
strongly encouraged to always properly
restrain children in the rear seat.
• When the front passenger sensing
system disables the front passenger
frontal airbag, the passenger airbag
status indicator illuminates the off
lamp.
• If you have installed the child restraint
and the passenger airbag status
indicator illuminates the on lamp,
switch your vehicle off, remove the
child restraint from your vehicle and
reinstall the restraint following the
child restraint manufacturer's
instructions.
The front passenger sensing system works
with sensors that are part of the front
passenger seat and seatbelt. The sensors
are designed to detect the presence of a
properly seated occupant and determine
if the front passenger frontal airbag should
be enabled.
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Airbags
• When the front passenger sensing
system enables the front passenger
frontal airbag, the passenger airbag
status indicator illuminates the on
lamp.
If a person of adult size is sitting in the front
passenger seat, but the passenger airbag
status indicator off lamp is illuminated, it
is possible that the person is not sitting
properly in the seat. If this happens:
• Switch your vehicle off and ask the
person to place the seat backrest in an
upright position.
• Have the person sit upright in the seat,
centered on the seat cushion, with the
person's legs comfortably extended.
• Restart your vehicle and have the
person remain in this position for about
two minutes. This allows the system
to detect that person and enable the
passenger frontal airbag.
• If the indicator off lamp remains
illuminated even after this, you should
advise the person to ride in the rear
seat.
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit upright,
leaning against the seat backrest, and
centered on the seat cushion, with their
feet comfortably extended on the floor.
Sitting improperly can increase the chance
of injury in a crash event. For example, if
an occupant slouches, lies down, turns
sideways, sits forward, leans forward or
sideways, or puts one or both feet up, the
chance of injury during a crash greatly
increases.
If you think that the state of the passenger
airbag status indicator lamp is incorrect,
check for the following:
• Objects lodged underneath the seat.
• Objects between the seat cushion and
the center console.
• Objects hanging off the seat backrest.
• Objects stowed in the seat backrest
map pocket.
• Objects placed on the occupant's lap.
• Cargo interference with the seat
• Other passengers pushing or pulling on
the seat.
• Rear passenger feet and knees resting
or pushing on the seat.
The listed conditions could cause the
weight of a properly seated occupant to
be incorrectly interpreted by the front
passenger sensing system. The person in
the front passenger seat could appear
heavier or lighter due to the conditions
listed.
E67017
Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 61).
If the airbag readiness light is on, do the
following:
• Pull your vehicle over.
• Switch your vehicle off.
• Check for any objects lodged
underneath the front passenger seat
or cargo interfering with the seat.
• Remove the obstruction if found.
• Restart your vehicle.
• Wait at least two minutes and verify
that the airbag readiness light in the
instrument cluster is no longer
illuminated.
• If the airbag readiness light in the
instrument cluster remains illuminated,
there may be a problem due to the
front passenger sensing system.
Do not attempt to repair or service the
system. Take your vehicle in for service
immediately.
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Airbags
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact your
Customer Relationship Center. See
Contacting Us (page 15).
FRONT PASSENGER SENSING
SYSTEM PRECAUTIONS
WARNING: Sitting improperly, out
of position or with the seatback reclined
too far can take weight off the seat
cushion and affect the decision of the
passenger sensing system, resulting in
serious injury or death in the event of a
crash. Always sit upright against your
seat back, with your feet on the floor.
WARNING: Any alteration or
modification to the front passenger seat
may affect the performance of the front
passenger sensing system. This could
seriously increase the risk of injury or
death.
FRONT PASSENGER SENSING SYSTEM INDICATORS
Passenger AirbagPassenger Airbag Status
Indicator
Occupant
DisabledOFF: IlluminatedEmpty
ON: Not Illuminated
DisabledOFF: IlluminatedChild
ON: Not Illuminated
EnabledOFF: Not IlluminatedAdult
ON: Illuminated
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Airbags
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or adding
equipment to the front end of your
vehicle (including hood, bumper system,
frame, front end body structure, tow
hooks and hood pins) may affect the
performance of the airbag system,
increasing the risk of injury. Do not
modify or add equipment to the front
end of your vehicle.
Your vehicle has a collection of crash and
occupant sensors. These sensors provide
information to the restraints control
module which activates the following:
• Front and rear seatbelt pretensioners.
• Driver airbag.
• Passenger airbag.
• Knee airbag(s).
• Front and rear seat mounted side
airbags.
• Adaptive steering column.
• Side curtain airbags.
Based on the type of crash, the restraints
control module deploys the appropriate
safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
E67017
The readiness light will not
illuminate immediately after you
switch the power on.
• The readiness light either flashes or
stays on.
• You hear a series of five tones. The
tone pattern repeats periodically until
the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced immediately.
Unless serviced, the system may not
function properly in the event of a crash.
The fact that the seatbelt pretensioners
or front airbags did not activate for both
front seat occupants in a crash does not
mean that something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, seatbelt usage)
were not appropriate to activate these
safety devices.
• The front airbags activate only in
frontal and near-frontal crashes. Front
airbags may activate in rollovers, side
impacts or rear impacts if the crash
causes sufficient frontal deceleration.
• The seatbelt pretensioners activate in
frontal, near-frontal and side crashes,
and in rollovers.
• The knee airbag deploys based on
crash severity and occupant conditions.
• The side airbags inflate in certain side
impact crashes or rollover events. Side
airbags may activate in other types of
crashes if the vehicle experiences
sufficient sideways motion or
deformation.
• The Safety Canopy inflates in certain
side impact crashes or rollover events.
The Safety Canopy may activate in
other types of crashes if the vehicle
experiences sufficient sideways motion
or deformation, or a certain likelihood
of rollover.
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Airbags
DISPOSING OF AIRBAGS
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
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Airbags
WHAT IS THE PEDESTRIAN
ALERT SYSTEM
Due to the quiet operation of hybrid and
electric vehicles at low speeds, the system
creates a subtle sound to alert pedestrians.
The system is on when your vehicle is
running and not in park (P). Some sound
may be audible in the passenger
compartment.
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Pedestrian Alert System
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www.owner.ford.com .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth® enabled and compatible
cell phone to SYNC.
• A connected Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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911 Assist
• A connected Bluetooth® enabled
phone must have adequate network
coverage, battery power and signal
strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist
REMOTE CONTROL
LIMITATIONS
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Make sure a valid remote control is within
5 ft (1.5 m) from the front door handles
and rear of vehicle.
The system may not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access various
vehicle systems.
Note: The buttons on your remote may vary
depending on the vehicle region or options.
One-Stage Unlocking
E138629
Press the button to unlock all
doors. See Unlocking and
Locking the Doors Using the
Remote Control (page 77).
Two-Stage Unlocking (If Equipped)
E138629
Press the button to unlock the
driver's door. Press the button
again within three seconds to
unlock all doors. See Unlocking and
Locking the Doors Using the Remote
Control (page 77).
Lock
E138623
Press the button to lock all
doors. See Unlocking and
Locking the Doors Using the
Remote Control (page 77).
Panic Alarm
E138624
Press the button to sound the
panic alarm. See Sounding the
Panic Alarm (page 66).
Liftgate
E267940
Press the button twice to open
the liftgate.
SOUNDING THE PANIC ALARM
E138624
Press the button to sound the
panic alarm. Press the button
again or switch the vehicle on to
turn it off.
Note: The panic alarm only operates when
the vehicle is off.
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Keys and Remote Controls
LOCATING YOUR VEHICLE
E138623
Press the lock button twice
within three seconds. The turn
signal lamps flash. We
recommend you use this method to locate
your vehicle.
CHANGING THE REMOTE
CONTROL BATTERY
WARNING: Keep batteries away
from children to prevent ingestion.
Failure to follow this instruction could
result in personal injury or death. If
ingested, immediately seek medical
attention.
WARNING: If the battery
compartment does not securely close,
stop using the remote control and
replace it as soon as possible. In the
meantime, keep the remote control away
from children. Failure to follow this
instruction could result in personal injury
or death.
The remote control uses one coin-type
3-volt lithium battery, CR2450, or
equivalent.
E322866
1. Push the release button and pull the
key blade out.
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Keys and Remote Controls
E303824
2. Twist a thin coin under the tab hidden
behind the key blade head to remove
the battery cover.
E218402
3. Insert a screwdriver in the position
shown and carefully remove the
battery.
4. Insert a new battery with the + facing
upward.
5. Reinstall the battery cover onto the
remote control and install the key
blade.
E107998
Note: Refer to local regulations before you
dispose of the remote control batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the remote control battery
does not erase the programmed key from
your vehicle. The remote control operates
as normal.
Note: A message appears in the
information display when the remote control
battery is low.
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Keys and Remote Controls
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
PROGRAMMING THE REMOTE
CONTROL
Contact an authorized dealer to program
remote controls for your vehicle.
KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES
ActionMessage
Replace remote control battery.Key Battery Low Replace
Soon
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Keys and Remote Controls
WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your
phone in place of a passive key.
You can use your phone for the following
functions:
• Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY
LIMITATIONS
Limitations can vary based on the make
and model of your phone, phone location
and physical obstructions.
The following items could impact Phone
as a Key performance or prevent
functionality in some cases:
• The typical operating range for Phone
as a Key is 131 ft (40 m).
• Your Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal
objects or other electronic devices.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as Phone as
a Key:
1. Visit your device's app store to
download the FordPass app.
2. Create or sign-in to the FordPass app
and add the vehicle identification
number to your account.
3. Once you add the vehicle identification
number, follow the prompts in the
FordPass app to complete the Sync
Connect Authorization process.
4. After the vehicle authorizes, you can
setup Phone as a Key following the
prompts in the FordPass app.
5. After Phone as a Key is setup, you can
setup the Backup Start Passcode by
following the prompts on your
touchscreen.
Note: Keep your new Backup Start
Passcode with you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Reset All.
6. Confirm you would like to continue with
erasing all Phone as a Key, Backup
Start Passcodes.
7. Press Continue.
8. Confirm you are aware you are
de-authorizing all authorized users and
FordPass Connect settings.
9. Press Continue.
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Phone as a Key
Note: Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, FordPass Connect Settings and
de-authorizes previously authorized users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode.
Note: Once the system detects a valid
Phone as a Key, the temporary passcode
displays in both the touchscreen and mobile
app. If the system does not detect a valid
Phone as a Key, it prompts you to enter your
Backup Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the
passcode on the keyless entry keypad
to unlock your vehicle.
4. Enter the eight-digit passcode on the
touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet
Mode on the touchscreen. Once the system
detects an authorized Phone as a Key, it
disables. If the system does not detect a
valid Phone as a Key, it prompts you to
enter your Backup Start Passcode. Once
validated, Valet Mode disables.
USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition
button. If the system does not detect
a valid Phone as a Key, a message
appears and the system prompts you
for your Backup Start Passcode.
Note: Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your
Backup Start Passcode.
3. After entering your Backup Start
Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup
Start Passcode, a message alerts you
to start your vehicle.
5. Press the brake pedal and the ignition
button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat
steps 1-5.
System Lockout
The system locks after five attempts of
trying to enter a Backup Start Passcode,
resetting a current passcode or entering
an incorrect Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system
allows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone
as a Key?
The touchscreen shows the Phone as
a Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the FordPass app,
a control button appears on the home
screen of the FordPass app.
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Phone as a Key
What happens if I cannot unlock the
vehicle with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.
Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car?
Your phone’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.
What do I do if my phone is lost,
damaged, or the battery has depleted?
Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See Using
the Backup Start Passcode (page
71).
How many phones can I use for Phone
as a Key?
You can program and activate up to
four phones with Phone as a Key to
your vehicle.
How does a valet drive my car if I only
use my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet
Mode (page 71).
I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key?
Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See Programming Your
Phone (page 70).
Why can I not remotely start the vehicle
with my Phone as a Key?
Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See
Programming Your Phone (page
70).
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Phone as a Key
WHAT IS MYKEY
MyKey allows you to program keys and
mobile devices with restricted driving
modes to promote good driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat belts are buckled.
Note: If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Driving and Parking Aids
Settings for parking aids, blind spot
information system, and cross traffic alert
cannot be configured. These systems turn
on when the vehicle turns on and cannot
be switched off with a MyKey.
Settings for pre-collision assist and lane
keeping cannot be configured. These
systems turn on when the vehicle turns on
but can be switched off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving.
Note: MyKey drivers may be able to turn
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.
CONFIGURABLE MYKEY
SETTINGS
You can configure the following settings
after creating a MyKey. See Creating a
MyKey (page 74).
Speed Limit
WARNING: Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
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MyKey™
Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note: If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle comes
with satellite radio, there is no restriction on
the adult content.
Traction and Stability Control
If you set traction control or stability
control to always on, you cannot switch it
off with a MyKey.
CREATING A MYKEY
E315884
2
1
Note: These instructions can be used to
create a MyKey for either a passive key or a
mobile device.
1. Remove the key blade from the
transmitter.
2. Place the intelligent access key in the
position shown, with the buttons facing
upward.
3. Switch the vehicle on.
4. Access the vehicle drawer on the
touchscreen.
5. Press SETTINGS.
6. Press Vehicle.
7. Press MyKey.
8. Press Create MyKey or Create MyKey
Mobile Device.
9. Press Yes.
Note: After you confirm the creation of a
MyKey, we recommend that you label this
key.
Note: You can use both a passive key and
a mobile device as a MyKey. You must
purchase a second passive key and create
it as a MyKey.
PROGRAMMING A MYKEY
You can program any remote control to
become MyKey restricted but you must
leave one unmodified as an admin key.
1. Switch the vehicle on using an admin
key.
2. Access the vehicle drawer on the
touchscreen.
3. Press SETTINGS.
4. Press Vehicle.
5. Press MyKey.
6. Select a setting and press the OK
button.
7. Configure the setting.
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
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MyKey™
1. Switch the vehicle on using an admin
key.
2. Access the vehicle drawer on the
touchscreen.
3. Press SETTINGS.
4. Press Vehicle.
5. Press MyKey.
6. Press Clear All MyKeys.
7. Press Yes.
CHECKING MYKEY SYSTEM
STATUS
You can find information about the
distance traveled using a MyKey, and the
number of admin keys and MyKeys created
for your vehicle.
1. Switch the vehicle on.
2. Access the vehicle drawer on the
touchscreen.
3. Press SETTINGS.
4. Press Vehicle.
5. Press MyKey.
6. Press MyKey Information.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,
aftermarket remote start systems. If you
choose to install a remote start system,
see an authorized dealer for an approved
remote start system.
MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
DescriptionMessage
Displays when trying to create a MyKey and the admin key is
not placed in the backup position. See Creating a MyKey
(page 74).
Place Key in Backup
Location
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the vehicle off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
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MyKey™
MYKEY – FREQUENTLY ASKED
QUESTIONS
What is an admin key?
An admin key is a key that you have
not created as a MyKey. See Creating
a MyKey (page 74).
Why am I not able create a MyKey?
The admin key is not placed in the
backup position. See Creating a
MyKey (page 74). The key used to
switch the vehicle on is not an admin
key. The key used to switch the vehicle
on is the only admin key. There has to
be at least one admin key. You did not
switch the vehicle off after creating
the last MyKey.
Why am I not able to program a MyKey?
The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. No
MyKeys are created. See Creating a
MyKey (page 74).
Why am I not able to clear the MyKeys?
The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. You
have not created any MyKeys. See
Creating a MyKey (page 74).
Why is the MyKey distance not
accumulating?
The key used to start the vehicle is an
admin key. An admin key and a MyKey
are inside your vehicle. No MyKeys are
created. See Creating a MyKey
(page 74). You have cleared the
MyKeys.
Why am I not able to start the vehicle
with a MyKey?
An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.
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MyKey™
OPERATING THE DOORS
FROM OUTSIDE YOUR
VEHICLE
UNLOCKING AND LOCKING THE
DOORS USING THE REMOTE
CONTROL
You can only use the remote control when
your vehicle is stationary.
Unlocking the Doors
E267112
Press the button to unlock all
doors.
One-Stage Unlocking
E138629
Press the button to unlock all
doors.
Two-Stage Unlocking (If Equipped)
E138629
Press the button to unlock the
driver's door. Press the button
again within three seconds to
unlock all doors.
Locking the Doors
E267111
Press the button to lock all
doors. One short flash of the
turn signal lamps confirms your
vehicle is locked.
Note: For more information on operating
the doors from outside your vehicle See
Keyless Entry (page 81).
OPENING AND CLOSING THE
DOORS
Note: For more information on operating
the doors from outside your vehicle See
Keyless Entry (page 81).
OPERATING THE DOORS
FROM INSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THE
DOORS USING THE CENTRAL
LOCKING
The power door lock control is on the driver
door.
E267112
Press the button to unlock all
doors.
E267111
Press the button to lock all
doors.
Note: The central locking only operates if
the front doors are fully closed.
INDIVIDUALLY UNLOCKING AND
LOCKING THE DOORS USING THE
LOCKING BUTTON
The power door lock control is on the driver
and front passenger door panels.
E196954
Unlock.A
Lock.B
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Doors and Locks
OPENING THE DOORS FROM
INSIDE YOUR VEHICLE
Pull the interior door handle twice to
unlock and open a rear door. The first pull
unlocks the door and the second pull
opens the door.
AUTOUNLOCK
WHAT IS AUTOUNLOCK
Autounlock is an unlocking feature that
unlocks the vehicle doors when your
vehicle comes to a stop.
AUTOUNLOCK REQUIREMENTS
Autounlock unlocks all the doors when all
of the following occur:
• The vehicle is on, all the doors are
closed and your vehicle is moving at a
speed greater than 12 mph (20 km/h).
• Your vehicle comes to a stop.
• You open the driver door within 10
minutes of switching the vehicle off or
to the accessory position.
AUTOLOCK
WHAT IS AUTOLOCK
Autolock is a locking feature that locks
your vehicle doors when you start driving.
AUTOLOCK REQUIREMENTS
Autolock locks all the doors when all of the
following occur:
• All doors are closed.
• The vehicle is on.
• Your vehicle reaches a speed greater
than 12 mph (20 km/h).
MISLOCK (IF EQUIPPED)
WHAT IS MISLOCK
Mislock is a locking feature that warns you
if your vehicle has not locked.
MISLOCK LIMITATIONS
When you press the lock button once, the
direction indicators do not flash if any door
or the liftgate or hood is open.
1. If any door or the liftgate is open.
2. The hood is open.
SWITCHING MISLOCK ON AND
OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Locks.
5. Switch Mislock Chirp on or off.
DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed and
your vehicle is moving.
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Doors and Locks
DOORS AND LOCKS –
TROUBLESHOOTING
DOORS AND LOCKS – WARNING
LAMPS
Door Ajar Warning Lamp
E249859
It illuminates when you switch
the vehicle on and remains on if
any door is open.
DOORS AND LOCKS – INFORMATION MESSAGES
ActionMessage
Displays if a door is open. Fully close the door.Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
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Doors and Locks
DOORS AND LOCKS –
FREQUENTLY ASKED QUESTIONS
How to unlock my vehicle if the 12 volt
battery is dead?
You must apply 12 volt power to the 12
volt system. See Jump Starting the
Vehicle (page 287).
E350996
How to close my door if the actuator is
extended?
Apply pressure by pushing the outside
of the door until the door closes.
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Doors and Locks
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. With the admin key in the vehicle, fully
press the brake pedal and press the
push button start.
2. Access the vehicle drawer on the
touchscreen.
3. Press SETTINGS.
4. Press Vehicle.
5. Press Locks.
6. Press and hold the OK button until the
system reset confirmation appears.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor.
Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.
USING KEYLESS ENTRY
Unlocking the Doors
E334831
With your passive key or authorized phone
within 3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.
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Keyless Entry
Opening the Liftgate with Passive
Key (If Equipped)
E316256
Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See Opening the
Liftgate From Outside Your Vehicle
(page 94).
Locking the Doors
E334918
With your remote control or authorized
phone within 3 ft (1 m) of your vehicle,
touch the lock icon on the door window
trim to lock the door. The keyless entry
system requires a brief delay to
authenticate your device.
Note: The door activation switch flashes
one time to indicate the vehicle locks.
Note: Do not use the outside door handle
as a roof cargo strap.
Double Locking
With your remote control or authorized
phone within 3 ft (1 m) of your vehicle,
touch the lock icon twice within three
seconds to double lock your vehicle.
KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS
Why does the passive key not work?
The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote
control to reactivate a passive key.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Keyless Entry
WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you to
lock and unlock your vehicle using the
keypad on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
• The vehicle battery has no charge.
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it.
E333628
KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner’s wallet card in the glove box and
is available from an authorized dealer.
KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal Entry
Code
1. Enter the five-digit master code.
2. Press 1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code.
You must do this within five seconds
of completing Step 2.
4. Press 1·2 on the keypad to save
personal code 1.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal entry
codes, repeat Steps 1 through 3, then for
Step 4:
• Press 3·4 to save personal code 2.
• Press 5·6 to save personal code 3.
• Press 7·8 to save personal code 4.
• Press 9·0 to save personal code 5.
If your vehicle comes with SYNC, you can
also program the system with a personal
entry code.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Keyless Entry Keypad
Hints:
• Do not set a code that uses five of the
same number.
• Do not use five numbers in sequential
order.
• The five-digit master code works even
if you have set your own personal code.
Erasing a Personal Code
1. Enter the five-digit master code.
2. Press and release 1·2 on the keypad
within five seconds.
3. Press and hold 1·2 for two seconds.
You must do this within five seconds
of completing Step 2.
All personal codes erase and only the
five-digit master code works.
Anti-Scan Feature
The keypad goes into an anti-scan mode
if you enter the wrong code seven times.
This mode turns off the keypad for one
minute and the keypad lamp flashes.
The anti-scan feature turns off after:
• One minute of keypad inactivity.
• You press the unlock button on the
remote control.
• You switch the ignition on.
• You unlock your vehicle using
intelligent access.
USING THE KEYLESS ENTRY
KEYPAD
Unlocking the Doors
E333628
Enter the factory-set five-digit code or your
personal code. You must press each
number within five seconds of each other.
• Press 3-4 within five seconds to unlock
all doors.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Keyless Entry Keypad
Locking the Doors
E333628
Press and hold 7·8 and 9·0 at the same
time with the driver door closed.
Note: You do not need to enter the code
first.
KEYLESS ENTRY KEYPAD –
TROUBLESHOOTING
KEYLESS ENTRY KEYPAD –
FREQUENTLY ASKED QUESTIONS
Why does the keypad not accept the
access code?
If you enter the access code too fast
on the keypad, the unlock function
may not work. Slowly re-enter the
access code.
Why does the keypad not function?
The keypad goes into an anti-scan
mode if you enter a wrong code seven
times. The anti-scan mode disables
the keypad for one minute and the red
light flashes.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Keyless Entry Keypad
WHAT IS WALK AWAY LOCK
Walk away lock is a locking feature that
locks the vehicle when you walk away from
the vehicle with the passive key or
authorized phone.
WALK AWAY LOCK
LIMITATIONS
Walk Away Lock will lock all the doors
when all of the following are met:
• The vehicle is off.
• All doors are closed and unlocked.
• A door has been opened and closed
without a lock or unlock occurring after
all doors have been closed.
• Any passive key or authorized phone is
not inside the vehicle.
• All passive keys or authorized phones
leave the passive entry zone of the
vehicle.
SWITCHING WALK AWAY
LOCK ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Switch Walk Away Lock on or off.
SWITCHING WALK AWAY
LOCK AUDIBLE FEEDBACK ON
AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Switch Audible Feedback on or off.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Walk Away Lock
HOW DOES EASY ENTRY AND
EXIT WORK
This feature moves the driver seat
rearward up to 2 in (5 cm) when you switch
the ignition off. The driver seat returns to
its previous position when you switch the
ignition on.
SWITCHING EASY ENTRY AND
EXIT ON AND OFF
1. Press Settings on the touchscreen.
2. Press Vehicle.
3. Select Easy Entry/Exit.
If you press any adjustment or memory
button when in easy exit mode, the system
cancels the operation.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Easy Entry and Exit
LIFTGATE PRECAUTIONS
WARNING: It is extremely
dangerous to ride in a cargo area, inside
or outside of a vehicle. In a crash, people
riding in these areas are more likely to be
seriously injured or killed. Do not allow
people to ride in any area of your vehicle
that is not equipped with seats and
seatbelts. Make sure everyone in your
vehicle is in a seat and properly using a
seatbelt. Failure to follow this warning
could result in serious personal injury or
death.
WARNING: Keep keys out of reach
of children. Do not allow children to
operate or play near an open or moving
power liftgate. You should supervise the
operation of the power liftgate at all
times.
OPENING THE LIFTGATE
OPENING THE LIFTGATE FROM
INSIDE YOUR VEHICLE
E316362
With the transmission in park
(P), access the liftgate settings
on the touchscreen.
1. Press the vehicle icon located in the
top corner.
2. Press CONTROLS.
3. Press Access.
4. Press the liftgate icon.
Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
OPENING THE LIFTGATE FROM
OUTSIDE YOUR VEHICLE
1. Unlock the liftgate using an authorized
device.
Note: If an authorized device is within 3 ft
(1 m) of the liftgate, the liftgate unlocks
when you press the liftgate release button.
E316256
2. Press and release the liftgate control
button.
Note: Allow the power system to open the
liftgate. Manually pushing or pulling the
liftgate may activate the system’s obstacle
detection feature and stop the power
operation or reverse its direction, replicate
a strut failure, or damage mechanical
components.
Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
Switching the Power Liftgate On
or Off
You can switch the power liftgate on or off
through the vehicle settings on your
touchscreen.
When switched off, the liftgate only
unlatches and will not power open or close.
OPENING THE HANDS-FREE
LIFTGATE
Make sure you have the authorized device
within 3 ft (1 m) of the liftgate.
1. Stand behind your vehicle, and face the
liftgate.
2. Move your foot, in a single-kick motion,
without pausing, under and away from
the rear bumper detection area.
E300799
3. The liftgate opens.
Avoid the following actions when using the
hands-free opening feature:
• Making physical contact with the
bumper.
• Holding your foot under the bumper.
• Sweeping your foot from side to side,
or kicking at an odd angle.
Detection Zones
E312361
The detection area is in the center of the
rear bumper.
Note: Allow the power system to open the
liftgate. Manually pulling the liftgate may
activate the system’s obstacle detection
feature and stop the power operation or
reverse its direction, replicate a strut failure,
or damage mechanical components.
Note: Any physical actions that mimic a
kicking motion such as splashing water,
trailer chains or vacuum hoses may cause
the hands-free liftgate to activate. Switch
the power liftgate off through your vehicle
settings or keep the authorized device away
from the rear bumper detection area.
SETTING THE LIFTGATE
OPENING HEIGHT
1. Open the liftgate.
2. Stop the liftgate movement by pressing
the control button on the liftgate when
it reaches the desired height.
Note: Once the liftgate stops moving, you
can manually move it to the desired height.
3. Press and hold the control button on
the liftgate until a tone sounds,
indicating programming is complete.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
Note: You can only use the liftgate control
button to program the height.
Note: You cannot program the height if the
liftgate position is too low.
4. The power liftgate now opens at the
programmed height. To change the
programmed height, repeat the steps.
Note: You can fully open the liftgate by
manually pushing it upward to the
maximum open position if it opens in a
lower position.
Note: The system recalls the new
programmed height until you reprogram it,
even if you disconnect the battery.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROM
INSIDE YOUR VEHICLE
WARNING: Make sure all persons
are clear of the power liftgate area
before using the power liftgate control.
E316362
With the transmission in park
(P), access the liftgate settings
on the touchscreen.
1. Select or pull down on the vehicle icon
located in the top corner.
2. Press CONTROLS.
3. Press Access.
4. Select the liftgate icon.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Make sure the area behind your
vehicle is free from obstruction and that
there is enough room for you to operate the
liftgate. Objects too close to your vehicle,
for example a wall, garage door or another
vehicle may come into contact with the
moving liftgate. This could damage the
liftgate and its components.
Note: Make sure that you fully close the
liftgate to prevent cargo from falling out.
CLOSING THE LIFTGATE FROM
OUTSIDE YOUR VEHICLE
WARNING: Make sure all persons
are clear of the power liftgate area
before using the power liftgate control.
E291417
Press and release the liftgate button.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
Note: Make sure the area behind your
vehicle is free from obstruction and that
there is enough room for you to operate the
liftgate. Objects too close to your vehicle,
for example a wall, garage door or another
vehicle may come into contact with the
moving liftgate. This could damage the
liftgate and its components.
Note: Make sure you fully close the liftgate
to prevent cargo from falling out.
CLOSING THE HANDS-FREE
LIFTGATE
Make sure you have the authorized device
within 3 ft (1 m) of the liftgate.
1. Stand behind your vehicle, and face the
liftgate.
2. Move your foot, in a single-kick motion,
without pausing, under and away from
the rear bumper detection area.
E300799
3. The liftgate closes.
Avoid the following actions when using the
hands-free opening feature:
• Making physical contact with the
bumper.
• Holding your foot under the bumper.
• Sweeping your foot from side to side,
or kicking at an odd angle.
Detection Zones
E312361
The detection area is in the center of the
rear bumper.
Note: Allow the power system to close the
liftgate. Manually pushing the liftgate may
activate the system’s obstacle detection
feature and stop the power operation or
reverse its direction, replicate a strut failure,
or damage mechanical components.
STOPPING THE LIFTGATE
MOVEMENT
Note: Do not apply sudden excessive force
to the liftgate while it is in motion. This
could damage the power liftgate and its
components.
Note: Selections will vary depending on
region or options.
You can stop the liftgate movement by
doing any of the following:
• Pressing the outside liftgate control
button.
• Pressing the inside liftgate control
button.
• Pressing the liftgate button on the
remote control twice.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
• Pressing the liftgate button on an
authorized device.
• Moving your foot under and away from
the center rear bumper in a single-kick
motion.
LIFTGATE OBSTACLE
DETECTION
Closing the Liftgate
The system stops when it detects an
obstacle. A tone sounds and the system
reverses to open. Once you remove the
obstacle, you can power close the liftgate.
Note: To prevent accidental obstacle
detection, let the power liftgate close
completely before you enter your vehicle.
Opening the Liftgate
The system stops when it detects an
obstacle and a tone sounds. Once you
remove the obstacle, you can continue to
operate the liftgate.
LIFTGATE –
TROUBLESHOOTING
LIFTGATE – WARNING LAMPS
E316362
Illuminates when the liftgate is
not completely closed.
LIFTGATE – INFORMATION MESSAGES
ActionMessage
The liftgate is not completely closed. Close the liftgate.Liftgate Ajar
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
LIFTGATE – FREQUENTLY ASKED
QUESTIONS
Why won't my power liftgate function?
Make sure the transmission is in park
(P), ensure nothing is obstructing the
liftgate path and there is not excessive
weight on the liftgate. If there are
continued issues, the battery voltage
may be low or other system issues.
See an authorized dealer.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Hands-Free Liftgate
OPENING THE LIFTGATE
OPENING THE LIFTGATE FROM
OUTSIDE YOUR VEHICLE
E316256
Press the control button to unlatch the
liftgate and then lift to open.
Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not hang anything, for example
a bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROM
OUTSIDE YOUR VEHICLE
WARNING: It is extremely
dangerous to ride in a cargo area, inside
or outside of a vehicle. In a crash, people
riding in these areas are more likely to be
seriously injured or killed. Do not allow
people to ride in any area of your vehicle
that is not equipped with seats and
seatbelts. Make sure everyone in your
vehicle is in a seat and properly using a
seatbelt. Failure to follow this warning
could result in serious personal injury or
death.
E315963
A handle is located inside the liftgate to
help with closing.
Note: Make sure that you fully close the
liftgate to prevent cargo from falling out.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Liftgate - Vehicles With: Manual Liftgate
PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle.
HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
• If someone opens a door, the liftgate
or the hood without a correctly coded
key or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle.
• If someone disconnects the vehicle
battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Security
WHAT IS THE BATTERY BACKUP
ALARM
The battery backup alarm is an additional
alarm system that has its own battery and
horn. It is designed to detect if the vehicle
battery or the battery backup alarm is
disconnected.
ARMING THE ANTI-THEFT ALARM
SYSTEM
The alarm is ready to arm when there is
not a key in your vehicle.
Lock your vehicle with your remote control
to arm the alarm.
DISARMING THE ANTI-THEFT
ALARM SYSTEM
Disarm the alarm by performing any of the
following actions:
• Unlock the doors or luggage
compartment with the remote control.
• Switch your vehicle on or start your
vehicle.
ANTI-THEFT ALARM SYSTEM
SETTINGS
WHAT ARE THE ALARM SECURITY
LEVELS
You can select two levels of alarm security,
all sensors and perimeter sensing.
All Sensors
All sensors is the standard setting.
In all sensors, all equipped sensors are on
when you arm the alarm.
Note: Do not arm the alarm with all sensors
if passengers, animals or other moving
objects are inside your vehicle.
Perimeter Sensing
In perimeter sensing, the interior sensors
are off when you arm the alarm.
All the other equipped sensors activate
when you arm the alarm in this mode.
SETTING THE ALARM SECURITY
LEVEL
Access the vehicle drawer on the
touchscreen.
1. Press SETTINGS.
2. Press Vehicle.
3. Press Alarm System.
4. Press Motion sensors.
5. Press a setting.
WHAT IS ASK ON EXIT
You can choose which level of security you
require after you switch the ignition off.
Note: If you do not choose a setting, the
system defaults to all sensors.
SWITCHING ASK ON EXIT ON AND
OFF
Access the vehicle drawer on the
touchscreen.
1. Press SETTINGS.
2. Press Vehicle.
3. Press Alarm System.
4. Press Ask on Exit.
5. Press a setting.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Security
SECURITY – TROUBLESHOOTING
SECURITY – INFORMATION MESSAGES
ActionMessage
The system has not detected a correctly coded key.No Key Detected
The system has malfunctioned. Have your vehicle checked
as soon as possible.
Starting System Fault
Displays when the alarm has been triggered due to unauthor-
ized entry.
Vehicle Alarm To Stop
Alarm, Start Vehicle.
Alarm Announcement
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Security
SECURITY – FREQUENTLY ASKED
QUESTIONS
What should I do if there is any
potential alarm problem with my
vehicle?
Take all remote controls to an
authorized dealer if there is any
potential alarm problem with your
vehicle.
What should I do if the vehicle is unable
to start with a correctly coded key?
Have your vehicle checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Security
ADJUSTING THE STEERING
WHEEL
WARNING: Do not adjust the
steering wheel when your vehicle is
moving.
Note: Make sure that you are sitting in the
correct position.
E261502
1. Unlock the steering column.
2. Adjust the steering wheel to the
position you prefer.
3. Lock the steering column.
HORN
E270945
Press on the center of the
steering wheel near the horn icon
to activate the horn.
SWITCHING THE HEATED
STEERING WHEEL ON AND OFF
To switch the heated steering
wheel on or off, press the button
on the touchscreen near the
climate controls.
Note: A sensor regulates the temperature
of the steering wheel.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Steering Wheel
WIPERS
WIPER PRECAUTIONS
Do not operate the wipers on a dry
windshield. This could scratch the glass or
damage the wiper blades. Use the
windshield washers before wiping a dry
windshield.
Fully defrost the windshield before you
switch the windshield wipers on.
Switch the windshield wipers off before
entering a car wash.
SWITCHING WINDSHIELD WIPERS
ON AND OFF
E295996
Single wipe.A
Intermittent wipe.B
Normal wipe.C
High-speed wipe.D
E270969
Push the lever up or down to
operate the windshield wipers.
AUTOWIPERS
WHAT ARE AUTOWIPERS
Autowipers turns on and controls the
speed and frequency of the windshield
wipers.
AUTOWIPERS SETTINGS
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Wipers.
5. Switch Rain Sensing on or off.
Note: When you switch the feature off, the
wipers do not operate based on the rain
sensor. When you switch on the windshield
wipers to the intermittent wipe position with
the feature off, the wipers use the wipe
speed set by the rotary control.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Wipers and Washers
ADJUSTING THE SENSITIVITY OF
THE RAIN SENSOR
E308824
A
B
High sensitivity.A
Low sensitivity.B
Use the rotary control to set the sensitivity
of the rain sensor.
When you select high sensitivity, the wipers
operate when the sensor detects a small
amount of water on the windshield.
When you select low sensitivity, the wipers
operate when the sensor detects a large
amount of water on the windshield.
SWITCHING THE REAR
WINDOW WIPER ON AND OFF
E242324
Intermittent wipe.A
Continuous wipe.B
Rear window wiper off.C
REVERSE WIPE
WHAT IS REVERSE WIPE
Reverse wipe turns on the rear window
wiper when you shift into reverse (R) and
the windshield wipers are on.
REVERSE WIPE SETTINGS
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Wipers.
5. Switch Reverse Wiper on or off.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Wipers and Washers
CHECKING THE WIPER
BLADES
E142463
Run the tip of your fingers over the edge of
the blade to check for roughness.
REPLACING THE FRONT
WIPER BLADES
E72899
1. Lift the wiper arm and then press the
wiper blade locking button.
Note: Do not hold the wiper blade to lift the
wiper arm.
2. Remove the wiper blade.
Note: Make sure that the wiper arm does
not spring back against the glass when the
wiper blade is not attached.
3. To install, reverse the removal
procedure.
Note: Make sure that the wiper blade locks
into place.
REPLACING THE REAR WIPER
BLADES
E271380
1. Lift the wiper arm.
Note: Do not hold the wiper blade to lift the
wiper arm.
2. Remove the wiper blade.
Note: Make sure that the wiper arm does
not spring back against the glass when the
wiper blade is not attached.
3. To install, reverse the removal
procedure.
Note: Make sure that the wiper blade locks
into place.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Wipers and Washers
WASHERS
WASHER PRECAUTIONS
WARNING: If you operate your
vehicle in temperatures below 41°F
(5°C), use washer fluid with antifreeze
protection. Failure to use washer fluid
with antifreeze protection in cold
weather could result in impaired
windshield vision and increase the risk
of injury or accident.
Do not operate the washers when the
washer reservoir is empty. This could cause
the washer pump to overheat.
Keep the outside of the windshield clean.
The rain sensor is very sensitive and the
wipers may operate if dirt, mist or insects
hit the windshield.
USING THE WINDSHIELD WASHER
E308825
E270967
Pull the lever toward you to
operate the windshield washer.
Note: A courtesy wipe occurs a short time
after the wipers stop to clear any remaining
washer fluid when switched on. See
Switching the Courtesy Wipe On and Off
(page 103).
SWITCHING THE COURTESY WIPE
ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Wipers.
5. Switch Courtesy Wipe on or off.
USING THE REAR WINDOW
WASHER
E242432
Push the lever away from you to operate
the rear window washer.
Note: A courtesy wipe occurs a short time
after the wipers stop to clear any remaining
washer fluid when switched on. See
Switching the Courtesy Wipe On and Off
(page 103).
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Wipers and Washers
ADDING WASHER FLUID
E329072
WASHER FLUID SPECIFICATION
See Washer Fluid Specification (page
346).
WIPERS AND WASHERS –
TROUBLESHOOTING
WIPERS AND WASHERS –
WARNING LAMPS
E132353
Illuminates when the windshield
washer fluid is low.
WIPERS AND WASHERS –
FREQUENTLY ASKED QUESTIONS
Why are there streaks and smears on
the windshield?
The wiper blades could be dirty, worn
or damaged. Check the wiper blades.
See Checking the Wiper Blades
(page 102). If the wiper blades are dirty,
clean them with washer fluid or water
applied with a soft sponge or cloth. If
the wiper blades are worn or damaged,
install new ones. See Replacing the
Front Wiper Blades (page 102).
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Wipers and Washers
EXTERIOR LIGHTING
CONTROL
E327629
Lamps off.A
Parking lamps on.B
Autolamps on.C
Headlamps on.D
Rotate the control to make a selection.
Note: The lighting control defaults to
autolamps every time you switch your
vehicle on.
HEADLAMPS
USING THE HIGH BEAM
HEADLAMPS
E328253
Push the lever away from you to
switch the high beams on.
Push the lever forward again or pull the
lever toward you to switch the high beams
off.
Slightly pull the lever toward you and
release it to flash the headlamps.
SWITCHING HEADLAMP EXIT
DELAY ON AND OFF
To switch headlamp exit delay on, pull the
turn signal lever toward you after switching
your vehicle off.
To switch headlamp exit delay off, pull the
turn signal lever toward you again or switch
your vehicle on.
Note: The headlamps turn off after three
minutes with any door open or 30 seconds
after the last door closes.
HEADLAMP INDICATORS
Lamps On
Illuminates when you switch the
low beam headlamps or the
parking lamps on.
Headlamp High Beam
Illuminates when you switch the
high beam headlamps on.
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Exterior Lighting
HEADLAMPS –
TROUBLESHOOTING
HEADLAMPS – FREQUENTLY
ASKED QUESTIONS
Why is there condensation in the
headlamps?
Headlamps have vents to
accommodate normal changes in air
pressure. Condensation can be a
natural by-product of this design.
When moist air enters the lamp
assembly through the vents, there is a
possibility that condensation can
occur when the temperature is cold.
When normal condensation occurs, a
fine mist can form on the interior of the
lens. The fine mist eventually clears
and exits through the vents during
normal operation.
How much condensation is
acceptable?
The presence of a fine mist, for
example no streaks, drip marks or
large droplets. A fine mist covers less
than 50% of the lens.
How long may it take for the
acceptable condensation to be
cleared?
Clearing time may take as long as 48
hours under dry weather conditions.
How much condensation is
unacceptable?
A water puddle inside the lamp.
Streaks, drip marks or large droplets
present on the interior of the lens.
What should I do if unacceptable
condensation is present?
Have your vehicle checked as soon as
possible.
Why do my headlamps turn off when I
have them switched on when I switch
my vehicle off?
The battery saver turns the headlamps
off after a short period of time after
you switch your vehicle off.
AUTOLAMPS
WHAT ARE AUTOLAMPS
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may
need to override the system if it does not
turn the headlamps on in low visibility
conditions, for example daytime fog.
Autolamps turn the headlamps on in low
light situations or when the windshield
wipers operate.
AUTOLAMP SETTINGS
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Lighting.
5. Press Autolamp Delay.
6. Press a setting.
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Exterior Lighting
EXTERIOR LAMPS
SWITCHING THE TURN SIGNAL
LAMPS ON AND OFF
E242676
Push the lever up or down to
switch the turn signal lamps on.
Set the lever to the middle position to
switch the turn signal lamps off.
Note: Tap the lever up or down to make the
turn signal lamps flash three times.
SWITCHING THE DAYTIME
RUNNING LAMPS ON AND OFF -
VEHICLES WITH: CONFIGURABLE
DAYTIME RUNNING LAMPS
WARNING: The daytime running
lamps system does not activate the rear
lamps and may not provide adequate
lighting during low visibility driving
conditions. Make sure you switch the
headlamps on, as appropriate, during all
low visibility conditions. Failure to do so
may result in a crash.
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Lighting.
5. Switch Daytime Running Lights on or
off.
The daytime running lamps turn on when
all of the following occur:
• You switch the system on.
• You switch the vehicle on.
• The transmission is not in park (P) for
vehicles with automatic transmissions
or you release the parking brake for
vehicles with manual transmissions.
• The lighting control is in the autolamps
position.
• The headlamps are off.
Note: Other lighting control positions do
not turn on the daytime running lamps.
SWITCHING THE DAYTIME
RUNNING LAMPS ON AND OFF -
VEHICLES WITH: DAYTIME
RUNNING LAMPS (DRL)
WARNING: The daytime running
lamps system does not activate the rear
lamps and may not provide adequate
lighting during low visibility driving
conditions. Make sure you switch the
headlamps on, as appropriate, during all
low visibility conditions. Failure to do so
may result in a crash.
Daytime running lamps are always on
unless you switch on the headlamps or
your vehicle is in park (P).
SWITCHING WELCOME LIGHTING
ON AND OFF
Welcome lighting slowly turns on the
exterior lamps when you approach your
vehicle with an authenticated device or
unlock the doors.
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Exterior Lighting
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Lighting.
5. Switch Welcome Lighting on or off.
EXTERIOR LAMP INDICATORS
Turn Signal Lamp
It flashes when you switch the
turn signal lamps on.
Note: An increase in the rate of flashing
warns of a failed turn signal lamp.
EXTERIOR LAMP AUDIBLE
WARNING
Exterior Lamps On
Sounds when you open the driver door and
the exterior lamps are on.
AUTOMATIC HIGH BEAM
CONTROL
HOW DOES AUTOMATIC HIGH
BEAM CONTROL WORK
Automatic high beam control turns the
high beams on if it is dark enough and no
other traffic is present. If it detects an
approaching vehicle’s headlamps or tail
lamps, or street lighting ahead, the system
turns the high beams off.
A camera sensor, centrally mounted
behind the windshield of your vehicle,
continuously monitors conditions to turn
the high beams on and off.
E327596
Without automatic high beam
control.
A
With automatic high beam
control.
B
AUTOMATIC HIGH BEAM
CONTROL PRECAUTIONS
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may
need to override the system if it does not
turn the high beams on or off.
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Exterior Lighting
WARNING: Do not use the system
in poor visibility, for example fog, heavy
rain, spray or snow.
WARNING: You may need to
override the system when approaching
other road users.
WARNING: You may need to
override the system during inclement
weather.
AUTOMATIC HIGH BEAM
CONTROL REQUIREMENTS
The system turns the high beams on if all
of the following occur:
• You switch the system on.
• You set the lighting control to the
autolamps position.
• The ambient light level is low enough
that you require high beams.
• There is no traffic in front of your
vehicle.
• The vehicle speed is greater than
approximately 32 mph (52 km/h).
AUTOMATIC HIGH BEAM
CONTROL LIMITATIONS
The system turns the high beams off if any
of the following occur:
• You switch the system off.
• You set the lighting control to any
position except autolamps.
• The ambient light level is high enough
that you do not require high beams.
• The system detects an approaching
vehicle's headlamps or rear lamps.
• The system detects severe rain, snow
or fog.
• The system detects street lighting.
• The camera has reduced visibility.
• The vehicle speed falls below
approximately 19 mph (30 km/h).
SWITCHING AUTOMATIC HIGH
BEAM CONTROL ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Lighting.
5. Switch Auto Highbeam on or off.
AUTOMATIC HIGH BEAM
CONTROL INDICATORS
Illuminates to confirm when the
system is ready to assist.
OVERRIDING AUTOMATIC HIGH
BEAM CONTROL
E248603
Push the lever away from you to switch
the high beams on.
Push the lever away from you again to
switch the high beams off.
Push the lever away from you for a third
time to switch automatic high beam
control back on.
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Exterior Lighting
AUTOMATIC HIGH BEAM CONTROL – TROUBLESHOOTING
AUTOMATIC HIGH BEAM CONTROL – INFORMATION MESSAGES
DescriptionMessage
The camera has reduced visibility. Clean the windshield. If
the message continues to appear, have your vehicle checked
as soon as possible.
Front Camera Low Visib-
ility Clean Screen
The camera has malfunctioned. Wait a short period of time
for the camera to cool down. If the message continues to
appear, have your vehicle checked as soon as possible.
Front Camera Tempor-
arily Not Available
The camera has malfunctioned. Have your vehicle checked
as soon as possible.
Front Camera Malfunc-
tion Service Required
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Exterior Lighting
SWITCHING ALL OF THE
INTERIOR LAMPS ON AND OFF
The lamps turn on under the following
conditions:
• You open any door.
• You press a button on the remote
control.
• You press the all lamps on button on
the overhead console.
Press to switch all interior lamps
on or off.
SWITCHING THE FRONT
INTERIOR LAMPS ON AND OFF
E281230
The front interior lamp switches are on the
overhead console.
Note: The position of each button on the
overhead console depends on your vehicle.
Individual Map Lamps
E262193
Press to switch the left-hand
individual dome lamp on and off.
Press to switch the right-hand
individual dome lamp on and off.
SWITCHING THE REAR
INTERIOR LAMPS ON AND OFF
E281231
The rear interior lamps may be above the
rear seat or above the rear windows.
Press to switch the lamps on or
off.
Note: If you switch the rear lamps on
through the overhead console, you cannot
switch them off with the rear lamp switch.
INTERIOR LAMP FUNCTION
WHAT IS THE INTERIOR LAMP
FUNCTION
The interior lamp function switches the
courtesy and door lamps on or off.
SWITCHING THE INTERIOR LAMP
FUNCTION ON AND OFF
Press to switch the interior lamp
function on and off.
Note: The indicator lamp illuminates amber
when the door function is off.
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Interior Lighting
ADJUSTING THE INSTRUMENT
PANEL LIGHTING
BRIGHTNESS
The instrument lighting dimmer buttons
are on the lighting control.
E291299
E296433
Repeatedly press one of the
buttons to adjust the brightness.
AMBIENT LIGHTING (IF EQUIPPED)
SWITCHING AMBIENT LIGHTING
ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Ambient Light.
4. Press a color.
ADJUSTING AMBIENT LIGHTING
Drag the selected color up or down.
INTERIOR LIGHTING –
TROUBLESHOOTING
INTERIOR LIGHTING –
FREQUENTLY ASKED QUESTIONS
Why do my courtesy lamps or interior
lamps turn off when I have them
switched on when I switch my vehicle
off?
The battery saver turns the courtesy
lamps and interior lamps off after a
short period of time after you switch
your vehicle off.
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Interior Lighting
OPENING AND CLOSING THE
WINDOWS
WARNING: Do not leave children
unattended in your vehicle and do not
let them play with the power windows.
Failure to follow this instruction could
result in personal injury.
WARNING: When closing the
power windows, verify they are free of
obstruction and make sure that children
and pets are not in the proximity of the
window openings.
Press the window control switch
to open the window. Lift the
window control switch to close
the window.
Note: The power windows operate with the
ignition on, and for several minutes after you
switch the ignition off or until you open a
front door.
To reduce wind noise or pulsing noise when
one window is open, slightly open the
opposite window.
One-Touch Open
Fully press the window control switch and
release it. Press again or lift it to stop the
window.
One-Touch Close
Fully lift the window control switch and
release it. Press again or lift it to stop the
window.
Resetting One-Touch Close
Carry out all steps within 30 seconds of
starting the sequence.
1. Close the window.
2. Press and hold the window control
switch until the window is fully open.
Keep the window control switch
pressed for a few seconds.
3. Lift and hold the window control switch
until the window is fully closed. Keep
the window control switch held for a
few seconds.
4. Press and hold the window control
switch until the window is fully open.
Keep the window control switch
pressed for a few seconds.
5. Lift and hold the window control switch
until the window is fully closed. Keep
the window control switch held for a
few seconds.
Note: Repeat the procedure if the window
does not close when you use one-touch.
GLOBAL OPENING AND
CLOSING
WHAT IS GLOBAL OPENING AND
CLOSING
You can use the remote control to open
the windows with the ignition off.
USING GLOBAL OPENING
1. Press and release the unlock button on
the remote control.
2. Press and hold the unlock button on
the remote control.
3. Release the button when the windows
start to open.
Press the lock or the unlock button on the
remote control to stop global opening.
Note: You can use global opening for a
short period of time when you unlock your
vehicle using the remote control.
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Windows
SWITCHING GLOBAL OPENING ON
AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press Settings.
3. Press Vehicle.
4. Press Windows.
5. Switch Remote Open on or off.
USING GLOBAL CLOSING
WARNING: When closing the
power windows, verify they are free of
obstruction and make sure that children
and pets are not in the proximity of the
window openings.
1. Press and hold the lock button on the
remote control.
2. Release the button when the windows
start to close.
Press the lock or the unlock button on the
remote control to stop global closing.
Note: Bounce-back is on during global
closing. See What Is Window
Bounce-Back (page 114).
SWITCHING GLOBAL CLOSING ON
AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press Settings.
3. Press Vehicle.
4. Press Windows.
5. Switch Remote Close on or off.
WINDOW BOUNCE-BACK
WHAT IS WINDOW BOUNCE-BACK
The window stops and reverses if it detects
an obstruction when closing.
OVERRIDING WINDOW BOUNCE-
BACK
WARNING: If you override
bounce-back, the window does not
reverse if it detects an obstacle. Take
care when closing the windows to avoid
personal injury or damage to your
vehicle.
1. Close the window until it reaches the
point of resistance and let it reverse.
2. Lift and hold the window control switch
within two seconds to override
bounce-back and close the window.
Bounce-back is now disabled and you
can close the window manually.
Note: The window goes past the point of
resistance and you can fully close it.
Note: If the window does not close, have
your vehicle checked as soon as possible.
LOCKING THE REAR WINDOW
CONTROLS
Press the window control switch
to lock or unlock the rear window
controls. It illuminates when you
lock the rear window controls.
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Windows
INTERIOR MIRROR
PRECAUTIONS
WARNING: Do not adjust the
mirrors when your vehicle is moving. This
could result in the loss of control of your
vehicle, serious personal injury or death.
Note: Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products.
AUTO-DIMMING INTERIOR
MIRROR
WHAT IS THE AUTO-DIMMING
INTERIOR MIRROR
The mirror dims to reduce the effect of
bright light from behind. It returns to
normal when the bright light from behind
is no longer present or if you shift into
reverse (R).
AUTO-DIMMING INTERIOR
MIRROR LIMITATIONS
Do not block the sensors on the front and
back of the mirror.
Note: A rear center passenger or raised rear
center head restraint could prevent light
from reaching the sensor.
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Interior Mirror
ADJUSTING THE EXTERIOR
MIRRORS
WARNING: Do not adjust the
mirrors when your vehicle is moving. This
could result in the loss of control of your
vehicle, serious personal injury or death.
E311081
Power fold.A
Window lock.B
Adjustment control.C
Right-hand mirror.D
Left-hand mirror.E
To adjust the mirrors, switch your vehicle
on, with the push button start in accessory
mode or your vehicle running.
1. Select the mirror you want to adjust.
The control light turns on.
2. Use the adjustment control to adjust
the position of the mirror.
3. Press the mirror control again. The
control light turns off.
FOLDING THE EXTERIOR
MIRRORS - VEHICLES WITH:
MANUAL FOLDING MIRRORS
Push the mirror toward the door window
glass. Make sure that you fully engage the
mirror in its support when returning it to its
original position.
Heated Exterior Mirrors
See Switching the Heated Mirrors On
and Off (page 128).
Memory Mirrors
You can save and recall the mirror
positions through the memory function.
See Saving a Preset Position (page 144).
Directional Indicator Mirrors
When your vehicle is running, the
forward-facing portion of the appropriate
mirror housing blinks when you switch on
the turn signal.
Puddle Lamps
The puddle lamps turn on when you
approach your vehicle with a remote
control or phone. If your vehicle has
auto-folding mirrors, the puddle lamps are
only on if the mirrors are folded and turn
off when the mirrors unfold.
360 Degree Camera (If Equipped)
See Locating the 360 Degree Cameras
(page 216).
Blind Spot Information System
See What Is Blind Spot Information
System (page 251).
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Exterior Mirrors
FOLDING THE EXTERIOR
MIRRORS - VEHICLES WITH:
POWER FOLDING MIRRORS (IF
EQUIPPED)
Power-Folding Mirrors (If Equipped)
To fold both mirrors, switch your vehicle
on, with the push button start in accessory
mode or your vehicle running.
For tight parking conditions,
press the control switch to fold
the mirrors.
Press the control switch again to unfold
the mirrors.
Note: Do not stop the mirrors midway
through their movement. Wait until the
mirrors stop moving and press the control
again.
Note: The left-hand and right-hand mirrors
move at different rates. For example, one
mirror may stop when the other one
continues to move. This is normal. Moving
the mirrors 10 or more times within one
minute, or repeated folding and unfolding
of the mirrors when holding the control
down during full travel, may disable the
system to protect the motors from
overheating. Wait approximately three
minutes with your vehicle running, and up
to 10 minutes with your vehicle off, for the
system to reset and operate as normal.
Loose Mirror
If the power-folding mirrors are manually
folded, they may not properly work even
after you re-position them. You need to
reset them if:
• The mirrors vibrate when you drive.
• The mirrors feel loose.
• The mirrors do not stay in the folded or
unfolded position.
• One of the mirrors is not in its normal
driving position.
To reset the power-fold feature, use the
power-folding mirror control to fold and
unfold the mirrors. A loud noise could occur
when you reset the power-folding mirrors,
this sound is normal. Repeat this process
as needed each time the mirrors are
manually folded.
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Exterior Mirrors
INSTRUMENT CLUSTER
OVERVIEW
Note: The instrument cluster display can
be customized to display information in
several different layouts. Maximum zone
complexity shown.
E323745
Range display area.A
Navigation area.B
Driver assist area.C
Vehicle speed display area.D
Driver assist message display area.E
Gear indicator.F
Odometer.G
Information bar.H
High voltage battery gauge.I
Compass or ambient temperature.J
WHAT IS THE SPEEDOMETER
Indicates the vehicle speed.
WHAT IS THE VEHICLE RANGE
DISPLAY
Displays the approximate range your
vehicle can travel on the battery power
that remains. Estimates vary based on the
energy used when driving and the energy
available in the high voltage battery.
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Instrument Cluster
The amount of energy being used when
driving is affected by:
• Mild or aggressive acceleration or
braking.
• Your vehicle's speed.
• Use of accessories, such as climate
control.
• Ambient temperature and weather
conditions.
• Driving in a city or on a highway.
• Driving on flat or hilly roads.
The available energy capacity in the high
voltage battery is affected by cold
temperatures and battery degradation.
See Preserving Your High Voltage
Battery (page 157).
When your navigation system has an active
route the distance to your destination or
next charging station is also displayed.
Note: It is normal for vehicle range
estimates to vary due to changes in average
energy usage and battery temperature. This
could cause different range estimates each
time you fully charge your battery. See
Maximizing Your Driving Range (page 282).
Note: When you leave your vehicle
unplugged, it periodically uses energy from
the high voltage battery to recharge the
12-volt accessory battery, resulting in
reduction in vehicle driving range.
WHAT IS THE HIGH VOLTAGE
BATTERY GAUGE
Displays the high voltage battery state of
charge in the form of a gauge or a
percentage. A full fill or 100% charge
represents the total amount of energy you
can get from plugging your vehicle in.
The gauge is normally blue. When a low
battery condition is reached the gauge is
amber. When the battery is depleted the
gauge is red.
When the full battery gauge is displayed
and your navigation system has an active
route, a symbol is added that represents
the battery charge level needed to reach
your destination or next charging station.
Charging Status
Additional charge information displays
when you power on your vehicle without
pressing the brake pedal and your vehicle
is plugged in. Charging status includes the
charge start or charge end time as
appropriate. When DC charging, the time
at 80% displays followed by the time at
100%. You can modify your vehicle charge
settings on the information and
entertainment display. See Setting the
Charging Schedule and Preferences
(page 174).
Charge Required to Reach Destination
When the navigation system has an active
route, the instrument cluster displays the
charge level required in order to reach your
destination and the time when that charge
level is available.
WHAT ARE THE INSTRUMENT
CLUSTER WARNING LAMPS
Warning lamps alert you to a vehicle
condition that could become serious.
Some lamps illuminate when you start
your vehicle to make sure they work. If any
lamps remain on after starting your vehicle,
refer to the respective system warning
lamp for further information.
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Instrument Cluster
INSTRUMENT CLUSTER
WARNING LAMPS
12V Battery
It illuminates when your vehicle
is first switched on to show it is
properly functioning.
If it illuminates when the motor is running,
this indicates your vehicle requires service.
Have your vehicle checked as soon as
possible.
Driving when this warning lamp is on drains
the 12V battery. If you must drive with this
light on, turn off all accessories.
Anti-Lock Brake System
If it illuminates when you are
driving, this indicates the system
requires service. Your vehicle
continues to have normal braking without
the anti-lock brake system function. Have
your vehicle checked as soon as possible.
Brake System
E270480
It illuminates when you apply the
parking brake and your vehicle is
on. If it illuminates when your
vehicle is moving, make sure the
parking brake is released. If the
parking brake is released, this
indicates low brake fluid level or the brake
system requires service. Have your vehicle
checked as soon as possible.
Note: Lamps may vary depending on region.
Door Ajar
E323451
It illuminates when your vehicle
is on and remains on if any door
is open.
Electric Park Brake
E146190
It illuminates or flashes when the
electric parking brake requires
service.
Electric Motor Coolant
Temperature
If it illuminates, safely stop your
vehicle and switch your vehicle
off.
Fasten Seatbelt
E71880
It illuminates and a chime
sounds until you fasten the
seatbelts.
High Voltage Battery
E335242
It illuminates blue under normal
conditions. If it illuminates
amber, then the battery is low
on charge. If it illuminates red, then the
battery is depleted.
Hood Ajar
E246598
It illuminates when your vehicle
is on and the hood is not
completely closed.
Liftgate Ajar
E138633
It illuminates when your vehicle
is on and the trunk is not
completely closed.
Low Tire Pressure
It illuminates when your tire
pressure is low. If illuminated,
check your tire pressure as soon
as possible. If it begins to flash at anytime,
have the system checked as soon as
possible.
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Instrument Cluster
Low Washer Fluid Level
E132353
It illuminates when the washer
fluid is low.
Powertrain Malfunction
It illuminates when the
powertrain requires service. Have
the system checked as soon as
possible.
Stop Safely
E288355
It illuminates if an electrical
component requires service or a
failure that causes your vehicle
to shutdown or enter into a limited
operating mode.
Vehicle Plugged In
E228962
It illuminates when your vehicle
is plugged in.
WHAT ARE THE INSTRUMENT
CLUSTER INDICATORS
Indicators notify you of various features
that are active on your vehicle.
INSTRUMENT CLUSTER
INDICATORS
Adaptive Cruise Control
E144524
See Adaptive Cruise Control
(page 222).
Automatic Headlamp High Beam
See Automatic High Beam
Control Indicators (page 109).
Auto Hold Active
E323448
See Auto Hold (page 198).
Auto Hold Unavailable
E323449
See Auto Hold (page 198).
Blind Spot Information System
E323542
See Blind Spot Information
System (page 251).
Cruise Control
E71340
See Adaptive Cruise Control
(page 222).
Headlamp High Beam
See Using the High Beam
Headlamps (page 105).
Parking Lamps
See Headlamp Indicators
(page 105).
Ready to Drive
E224090
See Starting and Powering
Off (page 155).
Stability Control and Traction
Control
E138639
E225466
See Traction Control (page
199). See Stability Control
(page 201).
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Instrument Cluster
WHAT IS BRAKE COACH
The brake coach appears after the vehicle
has come to a stop. It coaches you to brake
in a manner that maximizes the amount
of energy returned through the
regenerative braking system.
The percent displayed is an indication of
the regenerative braking efficiency with
100% representing the maximum amount
of energy recovery.
Note: While regenerative braking works in
all drive modes, brake coach display may
not be available in all modes.
You can switch brake coach on or off in the
settings menu on your touchscreen.
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Show Brake Coach.
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Instrument Cluster Display
ACCESSING THE TRIP
COMPUTER
Press the button to open the
application drawer.
1. Select Trips.
RESETTING THE TRIP
COMPUTER
Press the button to open the
application drawer.
1. Select Trips.
2. Select Trip 1 or Trip 2.
3. Press Reset.
Note: The current trip resets every time you
start your vehicle.
TRIP DATA
Trip data includes distance, time and
energy economy. Better energy economy,
meaning greater efficiency or lower
consumption, results in increased driving
range.
Where Did My Energy Go
Displays a breakdown of energy
consumption for your trip.
• Climate Use – This includes energy
used by your vehicle’s high voltage
climate control components such as
the electric A/C compressor and the
electric heater.
• Driving – This includes energy used to
propel your vehicle based on your
driving style and route. Your driving
style includes how fast you drive and
whether your acceleration and braking
is mild or aggressive. Your route
includes factors such as the amount
of city or highway driving and road
slopes.
• Accessories – This includes energy
used for low voltage accessories such
as climate system fans, heated seats
and lighting.
• Exterior Temperature – This includes
energy losses due to outside
temperature and other conditions
which reduce vehicle system efficiency.
How Is My Driving
Display’s scores for trip driving behavior.
Higher scores result in better energy
economy.
• Acceleration – Light to moderate
acceleration improves your score.
• Braking – We recommend slow and
steady braking.
• Speed – Maintain reasonable vehicle
speeds for best scores.
E352790
You can view additional trip data
by pressing the icon on your
touchscreen.
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Trip Computer
WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
Note: If your vehicle is plugged in during the
remote start operation, it will draw power
from the power source and not the vehicle's
battery.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The vehicle is not in park (P).
• The vehicle is on.
• Remote start has been disabled in the
touchscreen.
• The high voltage or 12 volt battery is
below the minimum operating voltage.
Note: To use remote start with the Ford
Pass, enable the modem. See Enabling
and Disabling the Modem (page 350). To
use remote start with Phone as a Key,
enable the modem and set up Phone As A
Key. See Programming Your Phone (page
70).
ENABLING REMOTE START
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Switch Remote Start on or off.
Note: To remote start with FordPass or
Phone as a Key, make sure that the modem
is enabled and Phone as a Key is setup. See
Enabling and Disabling the Modem (page
350). See Programming Your Phone (page
70).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
Using your Phone as a Key control screen,
press and hold the start button with your
authorized phone within 131 ft (40 m) of
the vehicle.
Note: You can also use the FordPass App
to start the vehicle.
Note: The direction indicators flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the vehicle on and drive your vehicle.
Remotely Stopping the Vehicle
Using your Phone as a Key control screen,
press the remote stop button.
Note: You can also use the FordPass App
to stop the vehicle.
EXTENDING THE REMOTE
START DURATION
Using your Phone as a Key control screen
press the button showing addition time.
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Remote Start
Note: You can also use FordPass to extend
the remote start duration.
If the duration is set to 15 minutes, the
duration extends by another 15 minutes.
This provides a total of 30 minutes.
Note: Remote start can only be extended
once.
Note: A maximum of two remote starts, or
one remote start with an extension, are
allowed. To reset the restart procedure
switch the vehicle to on, then to off.
REMOTE START SETTINGS
SWITCHING CLIMATE CONTROL
AUTO MODE ON AND OFF
1. Access the feature drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Press Climate Control.
6. Switch Auto on or off.
Note: If you switch the auto mode on, the
system attempts to heat or cool the interior
to 72°F (22°C).
Note: When you switch the vehicle on, the
climate control system returns to the last
used settings.
SWITCHING CLIMATE CONTROL
LAST SETTINGS ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Switch Last Settings on or off.
Note: If you switch the last settings on, the
system remembers the last used settings.
SWITCHING THE HEATED SEAT
SETTINGS ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Press Seats.
6. Switch Auto on or off.
Note: If you switch the heated seat settings
on, the heated seats turn on during cold
weather.
SWITCHING THE HEATED
STEERING WHEEL SETTINGS ON
AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Press Seats and Steering Wheel.
6. Switch Auto on or off.
Note: If you switch the heated steering
wheel settings on, the heated steering wheel
turns on during cold weather.
SETTING THE REMOTE START
DURATION
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Vehicle.
4. Press Remote Start Setup.
5. Press Duration.
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Remote Start
IDENTIFYING THE CLIMATE
CONTROL UNIT
E339333
Use the controls in this area to change the
climate inside of your vehicle.
SWITCHING CLIMATE
CONTROL ON AND OFF
E335134
Press the button to access the
climate controls.
Press the button.
SWITCHING RECIRCULATED
AIR ON AND OFF
E335134
Press the button to access the
climate controls.
Press the button to recirculate
air currently in the passenger
compartment.
Note: Recirculated air may turn off
automatically, or prevent you from switching
on in all air flow modes except MAX A/C to
reduce the risk of fogging. Recirculation may
also turn on and off automatically in various
air distribution control combinations to
improve heating or cooling efficiency.
SWITCHING AIR
CONDITIONING ON AND OFF
E335134
Press the button to access the
climate controls.
Press the button.
Note: Under certain conditions, the air
conditioning compressor could continue to
operate after you switch air conditioning off.
SWITCHING DEFROST ON AND
OFF
E335134
Press the button to access the
climate controls.
Press the button.
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Climate Control
SWITCHING MAXIMUM
DEFROST ON AND OFF
Press the button.
Air flows through the windshield air vents,
and the blower motor adjusts to the
highest speed.
You can also use this setting to defog and
clear the windshield of a thin covering of
ice.
Note: There is also a button on the lighting
control.
Note: To prevent window fogging, you
cannot select recirculated air when
maximum defrost is on.
Note: The heated rear window also turns
on when you select maximum defrost.
SWITCHING MAXIMUM
COOLING ON AND OFF
E335134
Press the button to access the
climate controls.
Press the button.
Note: When you switch maximum cooling
off, air conditioning remains on.
Note: In certain conditions, for example,
cold weather, maximum cooling may not
activate or could run slow when switched
on. This helps reduce power consumption
from the battery.
SWITCHING THE HEATED
WIPER PARK ON AND OFF
When you switch the heated rear
window on, the heated wiper
park also turns on.
SWITCHING THE HEATED
REAR WINDOW ON AND OFF
Press the button to clear the rear
window of thin ice and fog. The
heated rear window turns off
after a short period of time.
Note: Do not use harsh chemicals, razor
blades or other sharp objects to clean or
remove decals from the inside of the heated
rear window as this could cause damage to
the heated rear window grid lines not
covered by the vehicle Warranty.
SWITCHING THE HEATED
MIRRORS ON AND OFF
When you switch the heated rear window
on, the heated exterior mirrors turn on.
Note: Do not remove ice from the mirrors
with a scraper or adjust the mirror glass
when it is frozen in place.
Note: Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products. The
vehicle warranty may not cover damage
caused to the mirror housing or glass.
SETTING THE BLOWER MOTOR
SPEED
Press the button to switch the
blower motor on.
E328451
Slide the control to set the
blower motor speed.
SETTING THE TEMPERATURE
Press the temperature controls on either
side of the climate control to set the
temperature for that side.
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Climate Control
E328451
Slide the control to set the
temperature.
Switching Dual Mode On and Off
E265280
Press the button.
Note: When dual mode is off, setting the
temperature using the driver side controls,
sets the temperature for both sides.
Note: Setting the temperature using the
passenger side controls, sets the passenger
temperature and switches dual mode on.
Switching the Electric Heater On
and Off
E355760
Press the button to switch the
heater on and off. The heater
switches on by default.
Note: Disabling the heater extends the
vehicle's range.
Note: This button does not work in some
climate control modes.
Note: This button does not switch off the
climate control system.
Note: In certain conditions, for example,
warm weather, the electric heater may not
activate or could run slow when switched
on. This helps reduce power consumption
from the battery.
DIRECTING THE FLOW OF AIR
Directing Air to the Windshield Air
Vents
E335134
Press the button to access the
climate controls.
Press the button.
Directing Air to the Instrument
Panel Air Vents
E335134
Press the button to access the
climate controls.
E244097
Press the button.
Directing Air to the Footwell Air
Vents
E335134
Press the button to access the
climate controls.
Press the button.
AUTO MODE
SWITCHING AUTO MODE ON AND
OFF
Press the button to switch auto
mode on. Repeatedly press the
button to adjust auto mode.
Adjust the blower motor control or air
distribution control to switch auto mode
off.
AUTO MODE INDICATORS
The indicators are on the Auto Mode
button.
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Climate Control
DescriptionAuto Mode Indicator
Status
The blower motor speed is reduced. Use this setting to
minimize the amount of noise from the blower motor. This
setting increases the time taken to cool the interior.
One indicator illumin-
ated.
The blower motor speed is moderate.Two indicators illumin-
ated.
The blower motor speed is increased. Use this setting to
reduce the time taken to cool the interior. This setting
increases the amount of noise from the blower motor.
Three indicators illumin-
ated.
CLIMATE CONTROL HINTS
General Hints
• Use of the climate system will reduce
your vehicles driving range. Conserve
battery charge by using climate control
features when necessary.
• Prolonged use of recirculated air may
cause the windows to fog up.
• You may feel a small amount of air
from the footwell air vents regardless
of the air distribution setting.
• To reduce humidity build-up inside your
vehicle, do not drive with the system
switched off or with recirculated air
always switched on.
• Remove any snow, ice or leaves from
the air intake area at the base of the
windshield.
• To improve the time to reach a
comfortable temperature in hot
weather, drive with the windows open
until you feel cold air through the air
vents.
Automatic Climate Control
• Adjusting the settings when your
vehicle interior is extremely hot or cold
is not necessary. Automatic mode is
best recommended to maintain set
temperature.
• The system adjusts to heat or cool the
interior to the temperature you select
as quickly as possible.
• For the system to function efficiently,
the instrument panel and side air vents
should be fully open.
• If you press AUTO during cold outside
temperatures, the system directs air
flow to the windshield and side window
air vents. The blower motor speed may
reduce until the air warms.
• If you press AUTO during hot
temperatures and the inside of the
vehicle is hot, the system uses
recirculated air to maximize interior
cooling. Blower motor speed may also
reduce until the air cools.
Quickly Heating the Interior
1. Press AUTO.
2. Adjust the temperature function to the
setting you prefer.
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Climate Control
Recommended Settings for
Heating
1. Press AUTO.
2. Adjust the temperature function to the
setting you prefer. Use 72°F (22°C) as
a starting point, then adjust the setting
as necessary.
Quickly Cooling the Interior
Press MAX A/C.
Recommended Settings for
Cooling
1. Press AUTO.
2. Adjust the temperature function to the
setting you prefer. Use 72°F (22°C) as
a starting point, then adjust the setting
as necessary.
Defogging the Side Windows in
Cold Weather
1. Press and release defrost or maximum
defrost.
2. Adjust the temperature control to the
setting you prefer. Use 72°F (22°C) as
a starting point, then adjust the setting
as necessary.
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Climate Control
WHAT IS THE CABIN AIR
FILTER
The cabin air filter improves the quality of
air in your vehicle by trapping dust, pollen
and other particles.
REPLACING THE CABIN AIR
FILTER
Replace the filter at regular intervals. See
Scheduled Maintenance (page 390).
The cabin air filter is behind the glove
compartment.
To remove the lower glove compartment
and access the filter:
1. Open the glove compartment.
2. Detach the damper by depressing the
tabs and pulling it away from the glove
compartment.
E335004
3. Press the tabs on each side to release
the glove compartment.
E335003
4. Fully lower the glove compartment.
5. Unclip both sides of the filter door and
swing door down to access filter.
E335005
6. Remove the old filter and replace with
a new filter.
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Interior Air Quality
FRONT SEAT PRECAUTIONS
WARNING: Sitting improperly, out
of position or with the seatback reclined
too far can take weight off the seat
cushion and affect the decision of the
passenger sensing system, resulting in
serious injury or death in the event of a
crash. Always sit upright against your
seat back, with your feet on the floor.
WARNING: Do not recline the seat
backrest too far as this can cause the
occupant to slide under the seatbelt,
resulting in personal injury in the event
of a crash.
WARNING: Do not place objects
higher than the top of the seat backrest.
Failure to follow this instruction could
result in personal injury or death in the
event of a sudden stop or crash.
WARNING: Do not adjust the driver
seat or seat backrest when your vehicle
is moving. This may result in sudden seat
movement, causing the loss of control
of your vehicle.
SITTING IN THE CORRECT
POSITION
E68595
When you use them properly, the seat,
head restraint, seatbelt and airbags will
provide optimum protection in the event
of a crash.
We recommend that you follow these
guidelines:
• Sit in an upright position with the base
of your spine as far back as possible.
• Do not recline the seat backrest so that
your torso is more than 30 degrees
from the upright position.
• Adjust the head restraint so that the
top of it is level with the top of your
head and as far forward as possible.
Make sure that you remain
comfortable.
• Keep sufficient distance between
yourself and the steering wheel. We
recommend a minimum of 10 in
(25 cm) between your breastbone and
the airbag cover.
• Hold the steering wheel with your arms
slightly bent.
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Front Seats
• Bend your legs slightly so that you can
press the pedals fully.
• Position the shoulder strap of the
seatbelt over the center of your
shoulder and position the lap strap
tightly across your hips.
Make sure that your driving position is
comfortable and that you can maintain full
control of your vehicle.
MANUAL SEATS
HEAD RESTRAINT COMPONENTS
E308298
The head restraints consist of:
An energy absorbing head
restraint.
A
Guide sleeve adjust and release
button.
B
Two steel stems.C
Guide sleeve unlock and remove
button (If equipped).
D
ADJUSTING THE HEAD
RESTRAINT
WARNING: Fully adjust the head
restraint before you sit in or operate your
vehicle. This will help minimize the risk
of neck injury in the event of a crash. Do
not adjust the head restraint when your
vehicle is moving.
WARNING: The head restraint is a
safety device. Whenever possible it
should be installed and properly
adjusted when the seat is occupied.
Failure to adjust the head restraint
properly could reduce its effectiveness
during certain impacts.
WARNING: Adjust the head
restraints for all passengers before you
drive your vehicle. This will help minimize
the risk of neck injury in the event of a
crash. Do not adjust the head restraints
when your vehicle is moving.
Note: Adjust the seat backrest to an upright
driving position before adjusting the head
restraint. Adjust the head restraint so that
the top of it is level with the top of your
head. Make sure that you remain
comfortable. If you are tall, adjust the head
restraint to its highest position.
Pull the head restraint up to raise it.
To lower the head restraint:
1. Press and hold the adjust and release
button.
2. Push the head restraint down.
The head restraints may tilt for extra
comfort. To tilt the head restraint:
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Front Seats
E327919
1. Adjust the seat backrest to an upright
driving or riding position.
2. Pivot the head restraint forward toward
your head to the preferred position.
After the head restraint reaches the
forward-most tilt position, pivot it forward
again to release it to the rearward, untilted
position.
Note: Do not attempt to force the head
restraint backward after it is tilted. Instead,
continue tilting it forward until the head
restraint releases to the upright position.
REMOVING THE HEAD RESTRAINT
1. Pull up the head restraint until it
reaches its highest position.
2. Press and hold the adjust and release
button and the unlock and remove
button.
3. Pull up the head restraint.
INSTALLING THE HEAD
RESTRAINT
Align the steel stems into the guide sleeves
and push the head restraint down until it
locks.
MOVING THE SEAT BACKWARD
AND FORWARD
WARNING: Do not adjust the driver
seat or seat backrest when your vehicle
is moving. This may result in sudden seat
movement, causing the loss of control
of your vehicle.
WARNING: Make sure the seat fully
locks into place by rocking it backward
and forward. Not securing the seat into
the locked position can be dangerous in
a crash and could cause serious personal
injury or death.
E308316
ADJUSTING THE SEAT BACKREST
WARNING: Reclining the seatback
can cause an occupant to slide under the
seat's seatbelt, resulting in severe
personal injuries in the event of a crash.
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Front Seats
E175315
ADJUSTING THE SEAT HEIGHT (If
Equipped)
E324469
POWER SEATS
HEAD RESTRAINT COMPONENTS
E308298
The head restraints consist of:
An energy absorbing head
restraint.
A
Guide sleeve lock and release
button.
B
Two steel stems.C
Guide sleeve.D
ADJUSTING THE HEAD
RESTRAINT - VEHICLES WITH:
FRONT FIXED HEAD RESTRAINTS
E346989
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Front Seats
The non-adjustable head restraints consist
of a trimmed foam pad and plastic finish
panels covering the upper structure of the
seat backrest.
Properly adjust the seat backrest to an
upright driving or riding position, so that
the head restraint is positioned as close as
possible to the back of your head.
ADJUSTING THE HEAD
RESTRAINT - VEHICLES WITH:
FRONT ADJUSTABLE HEAD
RESTRAINTS
WARNING: Fully adjust the head
restraint before you sit in or operate your
vehicle. This will help minimize the risk
of neck injury in the event of a crash. Do
not adjust the head restraint when your
vehicle is moving.
WARNING: The head restraint is a
safety device. Whenever possible it
should be installed and properly
adjusted when the seat is occupied.
Failure to adjust the head restraint
properly could reduce its effectiveness
during certain impacts.
WARNING: Adjust the head
restraints for all passengers before you
drive your vehicle. This will help minimize
the risk of neck injury in the event of a
crash. Do not adjust the head restraints
when your vehicle is moving.
Note: Adjust the seat backrest to an upright
driving position before adjusting the head
restraint. Adjust the head restraint so that
the top of it is level with the top of your
head. Make sure that you remain
comfortable. If you are tall, adjust the head
restraint to its highest position.
Pull the head restraint up to raise it.
To lower the head restraint:
1. Press and hold the adjust and release
button.
2. Push the head restraint down.
The head restraints may tilt for extra
comfort. To tilt the head restraint:
E327919
1. Adjust the seat backrest to an upright
driving or riding position.
2. Pivot the head restraint forward toward
your head to the preferred position.
After the head restraint reaches the
forward-most tilt position, pivot it forward
again to release it to the rearward, untilted
position.
Note: Do not attempt to force the head
restraint backward after it is tilted. Instead,
continue tilting it forward until the head
restraint releases to the upright position.
REMOVING THE HEAD RESTRAINT
1. Pull up the head restraint until it
reaches its highest position.
2. Press and hold the adjust and release
button.
3. Pull up the head restraint.
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Front Seats
INSTALLING THE HEAD
RESTRAINT
Align the steel stems into the guide sleeves
and push the head restraint down until it
locks.
MOVING THE SEAT BACKWARD
AND FORWARD
E308339
ADJUSTING THE SEAT BACKREST
E308338
ADJUSTING THE SEAT HEIGHT
E308337
ADJUSTING THE LUMBAR
SUPPORT
E298774
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Front Seats
HEATED SEATS (IF EQUIPPED)
HEATED SEAT PRECAUTIONS
WARNING: Use caution when using
the heated seat if you are unable to feel
pain to your skin because of advanced
age, chronic illness, diabetes, spinal cord
injury, medication, alcohol use,
exhaustion or other physical conditions.
The heated seat could cause burns even
at low temperatures, especially if used
for long periods of time. Failure to follow
this instruction could result in personal
injury.
WARNING: Do not poke sharp
objects into the seat cushion or seat
backrest. This could damage the heated
seat element and cause it to overheat.
Failure to follow this instruction could
result in personal injury.
WARNING: Do not place anything
on the seat that blocks the heat, for
example a seat cover or a cushion. This
could cause the seat to overheat. Failure
to follow this instruction could result in
personal injury.
Do not:
• Place heavy objects on the seat.
• Operate the heated seat if water or any
other liquid spills on the seat. Allow the
seat to dry.
SWITCHING THE HEATED SEATS
ON AND OFF
The vehicle must be on to use this feature.
E146322
Press the heated seat symbol to cycle
through the various heat settings and off.
The more indicators that display, the
warmer the temperature of the seat.
Note: Based on your remote start settings,
the heated seats may remain on after you
remote start your vehicle. The heated seats
may also turn on when you start your vehicle
if they were on when you switched your
vehicle off.
Automatic Heated Seats (If Equipped)
When you switch on the auto setting, the
heated seats switch on to match your
climate control setting.
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Front Seats
MANUAL SEATS
HEAD RESTRAINT COMPONENTS
Rear Seat Outermost Head Restraints
E324211
The head restraints consist of:
An energy absorbing head
restraint.
A
Guide sleeve.B
Locking guide sleeve.C
Rear Seat Center Head Restraint
E317993
The head restraint consists of:
An energy absorbing head
restraint.
A
Two steel stems.B
Guide sleeve adjust and release
button.
C
Guide sleeve unlock and remove
button (If equipped).
D
ADJUSTING THE HEAD
RESTRAINT
The outermost head restraints are
non-adjustable.
Pull the center head restraint up to raise
it.
To lower the center head restraint:
1. Press and hold the unlock and remove
button.
2. Push the head restraint down.
REMOVING THE HEAD RESTRAINT
1. Fold the seat backrest forward before
removing the head restraint.
2. Pull up the head restraint until it
reaches its highest position.
3. Press and hold the adjust and release
button and the unlock and remove
button.
4. Pull up the head restraint.
INSTALLING THE HEAD
RESTRAINT
1. Fold the seat backrest forward before
installing the head restraint.
2. Align the steel stems into the guide
sleeves and push the head restraint
down until it locks.
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Rear Seats
FOLDING THE SEAT BACKREST
WARNING: To prevent possible
damage to the seat or seatbelts, make
sure that the seatbelts are not fastened
before folding the seatback.
WARNING: When folding or
unfolding the seats, take care not to get
your fingers caught between the seat
backrest and seat frame. Failure to
follow this warning could result in serious
personal injury.
E318917
Press the button and fold the seat backrest
forward.
E336627
When the rear outermost seat backrests
are folded, place the seatbelts in the
stowage clip. This prevents the seatbelt
from getting caught when the backrest is
unfolded.
UNFOLDING THE SEAT BACKREST
WARNING: When unfolding the
seat backrests, make sure that the
seatbelts are not trapped behind the
seat.
WARNING: Make sure that the
seats and the seat backrests are secure
and fully locked in their catches.
Lift the seat backrest up to unfold it. Make
sure the seat latch engages.
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Rear Seats
WHAT IS THE REAR
OCCUPANT ALERT SYSTEM
The rear occupant alert system monitors
vehicle conditions and notifies you to check
for rear seat occupants when you switch
the ignition off.
HOW DOES THE REAR
OCCUPANT ALERT SYSTEM
WORK
The system monitors when rear doors have
been opened and closed to indicate the
potential presence of an occupant in the
rear seat.
A message displays in the information and
entertainment display screen and an
audible warning sounds when you switch
the ignition off after any of the following
conditions have been met:
• A rear door is opened or closed while
the ignition is on.
• You switch the ignition on within 15
minutes of a rear door opening and
closing.
• You switch the ignition on within 15
minutes of the alert having displayed
or sounded.
REAR OCCUPANT ALERT
SYSTEM PRECAUTIONS
WARNING: On hot days, the
temperature inside the vehicle can rise
very quickly. Exposure of people or
animals to these high temperatures for
even a short time can cause death or
serious heat related injuries, including
brain damage. Small children are
particularly at risk.
WARNING: Do not leave children
or pets unattended in your vehicle.
Failure to follow this instruction could
result in personal injury or death.
REAR OCCUPANT ALERT
SYSTEM LIMITATIONS
The system does not detect the presence
of objects or passengers in the rear seat.
It monitors when rear doors are opened
and closed.
Note: It is possible to receive an alert when
there is no rear seat occupant, but alert
conditions are met.
Note: It is possible to receive no alert when
there is an occupant in the rear seat, if alert
conditions are not met. For example, if a rear
seat occupant does not enter the vehicle
through a rear door.
Note: The audible warning does not sound
when the front door is opened before you
switch the ignition off.
SWITCHING REAR OCCUPANT
ALERT SYSTEM ON AND OFF
1. Press Settings on the touchscreen.
2. Press Vehicle.
3. Switch Rear Occupant Alert on or off.
Note: The default setting is on.
Note: Performing a master reset causes the
system to switch on again.
Semiannual Reminder (If Equipped)
When you switch the system off, a
message appears every six months as a
reminder that the system is off. You can
switch the system back on or leave it off.
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Rear Occupant Alert System (If Equipped)
REAR OCCUPANT ALERT
SYSTEM INDICATORS
E350472
Message
Check rear seats for occupants.
Displays when you switch your vehicle off
after the alert conditions are met.
The message displays for a short period of
time. Press Close to acknowledge and
remove the message.
Note: Depending on your SYNC version, the
graphic may look different from what you
see here.
REAR OCCUPANT ALERT
SYSTEM AUDIBLE WARNINGS
Sounds when you switch your vehicle off
after the alert conditions are met.
The warning sounds for a short period of
time.
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Rear Occupant Alert System (If Equipped)
WHAT IS THE MEMORY
FUNCTION
The memory function recalls the position
of these features:
• Driver seat.
• Power mirrors.
MEMORY FUNCTION
PRECAUTIONS
WARNING: Before activating the
memory seat, make sure that the area
immediately surrounding the seat is clear
of obstructions and that all occupants
are clear of moving parts.
WARNING: Do not use the memory
function when your vehicle is moving.
LOCATING THE MEMORY
FUNCTION BUTTONS
E142554
The memory function buttons are on the
driver door.
SAVING A PRESET POSITION
1. Switch the vehicle on.
2. Adjust the memory features to your
preferred position.
3. Press and hold the preferred preset
button until you hear a single tone.
A confirmation message appears in the
information display.
You can save up to three preset memory
positions at any time.
RECALLING A PRESET
POSITION
Press and release a preset button.
Note: You can recall a preset memory
position when the vehicle is off, or when you
place the transmission in park (P) or neutral
(N) if the vehicle is on and it is not moving.
Note: Pressing any of the preset buttons
during a memory recall cancels the
operation.
You can also recall a preset memory
position by:
• Pressing the unlock button on your
remote control if you linked it to a
preset position.
• Unlocking the intelligent driver door
handle if a linked remote control is
present.
Using a linked remote control to recall your
memory position when the vehicle is off
moves the seat and steering column to the
easy entry position.
Linking a Preset Position to your
Remote Control or Passive Key
See Linking or Unlinking a Personal
Profile to a Remote Control (page 381).
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Memory Function (If Equipped)
WHAT IS THE GARAGE DOOR
OPENER
HomeLink Wireless Control
System
E188211
The universal garage door opener replaces
the common hand-held garage door
opener with a three-button transmitter
integrated into the driver’s sun visor.
HOW DOES THE GARAGE
DOOR OPENER WORK
The system includes two primary features,
a garage door opener and a platform for
remote activation of devices within the
home. You can program garage doors as
well as entry gate operators, security
systems, entry door locks and home or
office lighting.
Additional system information can be
found online at www.homelink.com or by
calling the toll-free help line at
1-800-355-3515.
Note: You can program a maximum of
three devices. To change or replace any of
the three devices after it has been initially
programmed, you must first erase the
current settings. See Clearing the Garage
Door Opener (page 147).
GARAGE DOOR OPENER
PRECAUTIONS
WARNING: Do not use the system
with any garage door opener that does
not have the safety stop and reverse
feature as required by U.S. Federal
Safety Standards (this includes any
garage door opener manufactured
before April 1, 1982). A garage door
opener which cannot detect an object,
signaling the door to stop and reverse,
does not meet current federal safety
standards. Using a garage door opener
without these features increases the risk
of serious injury or death.
Note: Make sure that the garage door and
security device are free from obstruction
when you are programming. Do not program
the system with your vehicle in the garage.
Note: Make sure you keep the original
remote control transmitter for use in other
vehicles as well as for future system
programming.
Note: We recommend that upon the sale
or lease termination of your vehicle, you
erase the programmed function buttons for
security reasons. See Clearing the Garage
Door Opener (page 147).
GARAGE DOOR OPENER
LIMITATIONS
Canadian radio-frequency laws require
transmitter signals to time-out (or quit)
after several seconds – which may not be
long enough for HomeLink to pick up the
signal.
U.S. gate operators time-out in the same
manner.
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Garage Door Opener
Note: If programming a garage door opener
or gate operator, it is advised to unplug the
device during the “cycling” process to
prevent possible overheating.
PROGRAMMING THE GARAGE
DOOR OPENER TO YOUR
HAND-HELD TRANSMITTER
This process is to program your in-vehicle
HomeLink function button with your
hand-held transmitter.
Note: The programming steps below
assume you will be programming HomeLink
that was not previously programmed. If your
HomeLink was previously programmed, you
may need to erase your HomeLink buttons.
See Clearing the Garage Door Opener
(page 147).
E188212
1. With your vehicle parked outside of the
garage, switch your vehicle on, but do
not start your vehicle.
2. Press and release one of the three
HomeLink function buttons that you
would like to program.
3. Hold your hand-held garage door
transmitter 1– 3 in (2–8 cm) away from
the HomeLink button you want to
program.
4. Press and hold the hand-held
transmitter button you want to
program while watching the indicator
light on HomeLink. Continue to hold
the hand-held button until the
HomeLink indicator light flashes rapidly
or is continuously on.
Note: You may need to use a different
method if you live in Canada or have
difficulties programming your gate operator
or garage door opener. See Programming
the Garage Door Opener to Your Gate
Opener Motor (page 147).
5. Press and hold the HomeLink button
you programmed for two seconds, then
release. You may need to do this twice
to activate the door.
Note: If the indicator light stays on, the
programming is complete.
Note: If the HomeLink indicator flashes
rapidly, repeat Step 5.
Note: If your device still does not operate,
you must program your garage door. See
Programming the Garage Door Opener to
Your Garage Door Opener Motor (page
146).
6. To program additional buttons, repeat
Steps 1 – 4.
PROGRAMMING THE GARAGE
DOOR OPENER TO YOUR
GARAGE DOOR OPENER
MOTOR
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Garage Door Opener
1. Press the learn button on the garage
door opener motor, you have 30
seconds to complete the next two
steps.
2. Return to your vehicle.
E188212
3. Press and hold one of the three
HomeLink function buttons you want
to program for two seconds, then
release. Repeat this step. Depending
on your brand of garage door opener,
you may need to repeat this sequence
a third time.
PROGRAMMING THE GARAGE
DOOR OPENER TO YOUR GATE
OPENER MOTOR
Gate Operator / Canadian
Programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission –
which may not be long enough for
HomeLink to pick up the signal during
programming. Similar to this Canadian law,
some U.S. gate operators “time-out” in the
same manner.
Note: If programming a garage door opener
or gate operator, it is advised to unplug the
device during the “cycling” process to
prevent possible overheating.
1. Press and release, every two seconds,
your hand-held transmitter until the
HomeLink indicator light changes to a
rapidly blinking or continuously on light.
2. Release the hand-held transmitter
button.
3. Press and hold the HomeLink function
button you want to program for two
seconds, then release. You may need
to do this twice to activate the door.
Note: If the indicator light stays on, the
programming is complete.
Note: If the HomeLink indicator flashes
rapidly, repeat Step 3.
Note: If your device still does not operate,
you must program your garage door. See
Programming the Garage Door Opener to
Your Garage Door Opener Motor (page
146).
4. To program additional buttons, repeat
Steps 1 – 4.
CLEARING THE GARAGE DOOR
OPENER
E188213
1. Press and hold the outer two function
buttons simultaneously for
approximately 10 seconds until the
indicator light above the buttons
flashes rapidly.
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Garage Door Opener
2. When the indicator light flashes,
release the buttons.
Note: You cannot erase individual buttons.
REPROGRAMMING THE
GARAGE DOOR OPENER
To program a device to a previously trained
button, follow these steps:
1. Press and hold the desired button. Do
NOT release the button.
2. The indicator light begins to flash after
20 seconds. Without releasing the
button, follow programming steps.
GARAGE DOOR OPENER
RADIO FREQUENCIES
FCC and RSS-210 Industry Canada
Compliance
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions: (1) this device
may not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that could cause undesired
operation.
This equipment complies with FCC
radiation exposure limits set forth for an
uncontrolled environment. End Users must
follow the specific operating instructions
for satisfying RF exposure compliance. This
transmitter must be at least 8 in (20 cm)
from the user and must not be co-located
or operating in conjunction with any other
antenna or transmitter.
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Garage Door Opener
LOCATING THE USB PORTS
USB A
E201595
USB C
E301114
Data Transfer USB Ports
The USB ports are in the following
locations:
• On the lower instrument panel.
• Inside the media bin.
• Inside the center console.
Note: These USB ports can also charge
devices.
Note: Not all USB ports in your vehicle have
data transfer capabilities.
Note: We recommend using only USB-IF
certified cables and adapters. Non-certified
cables and adapters may not work.
Charge Only USB Ports
The USB ports are in the following
locations:
• Inside the media bin below the
instrument panel.
• Inside the center console.
• On the rear of the center console.
• In the cargo area.
PLAYING MEDIA USING THE
USB PORT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Connect your device to the USB port.
E100027
Press the audio button on the
feature bar.
Select Sources.
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USB Ports
Select the USB option.
Press the button to play a track.
Press the button again to pause
the track.
Press the button to skip to the
next track.
Press and hold the button to fast
forward through the track.
Press the button once to return
to the beginning of a track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to fast rewind.
CHARGING A DEVICE
Connect your device to the USB port.
You can use the charger when the vehicle
is in accessory mode, when the vehicle is
running, or when SYNC is on.
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USB Ports
WHAT IS THE POWER OUTLET
The power outlet can power devices using
a 12 V outlet adapter.
POWER OUTLET
PRECAUTIONS
When you switch the vehicle on, you can
use the socket to power 12 V appliances
with a maximum current rating of 20 A. Do
not use the power point over the vehicle
capacity of 12 V DC 240 W or a fuse could
blow. Do not plug in any device that
supplies power to the vehicle through the
power points. This could result in damage
to vehicle systems. Do not hang any
accessory from the accessory plug. Always
keep the power point caps closed when
not in use. Do not insert objects other than
an accessory plug into the power point.
To prevent the battery from running out of
charge:
• Do not use the power point longer than
necessary when the vehicle is off.
• Do not leave devices plugged in
overnight or when you park your vehicle
for extended periods.
LOCATING THE POWER
OUTLET
Power outlets are in the following
locations:
• In the media bin below the instrument
panel.
• Inside the main center console bin.
• On the rear of the main center console
bin.
• In the cargo area.
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Power Outlet
WHAT IS THE WIRELESS
ACCESSORY CHARGER
The wireless accessory charger allows you
to charge one compatible Qi wireless
charging device on the charging area.
WIRELESS ACCESSORY
CHARGER PRECAUTIONS
WARNING: Wireless charging
devices can affect the operation of
implanted medical devices, including
cardiac pacemakers. If you have any
implanted medical devices, we
recommend that you consult with your
physician.
Tests on this equipment show that it
complies with part 18 of the FCC Rules.
• This equipment generates, uses and
can radiate radio frequency energy and
may cause harmful interference to
radio communications. There is no
guarantee that the interference will not
occur in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, please consult the dealer.
• This product is not end-user
serviceable.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Industry Canada
licence-exempt RSS standard(s).
Operation is subject to:
• This device may not cause interference.
• This device must accept any
interference, including interference that
may cause undesired operation of the
device.
Keep the charging area clean and remove
foreign objects prior to charging a device.
Do not place items with a magnetic strip
or radio-frequency identification chip, for
example passports, parking tickets,
transportation passes or credit cards, near
the charging area when charging a device.
Damage may occur to the magnetic strip
or radio-frequency identification chip.
Do not place metal objects, for example
remote controls, coins and candy
wrappers, on or near the charging area
when charging a device. Metal objects may
heat up and degrade the charging
performance, in addition to causing
interruptions in charging.
Note: During charging, the device and the
charger could heat up, this is normal. If the
battery gets hotter than usual, the device
may stop charging.
LOCATING THE WIRELESS
ACCESSORY CHARGER
E297549
The charging area is in the front
console below the instrument
panel.
CHARGING A WIRELESS
DEVICE
Place the device on the center of the
charging surface with the charging side
down. The charging stops after your device
reaches a full charge.
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Wireless Accessory Charger
You can use the charger when the vehicle
is in accessory mode, when the vehicle is
running, or when SYNC is on.
Displays on the status bar when
wireless charging is in progress.
Note: The charging performance may be
affected if your device is in a case. It may be
necessary to remove the case to wirelessly
charge your device.
Note: Software and firmware updates may
affect device compatibility, including the
use of unofficial software or firmware. You
should verify charging functionality with your
specific devices in-vehicle.
WIRELESS ACCESSORY CHARGER – TROUBLESHOOTING
WIRELESS ACCESSORY CHARGER – INFORMATION MESSAGES
DescriptionBehaviorMessage
The system stops charging
your device if the system
detects the phone is
misaligned, or a foreign
metal object is on the char-
ging surface.
Pop-up window.
Phone misaligned or object
between phone and charger
detected. Correct the condi-
tion to resume charging.
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Wireless Accessory Charger
CUP HOLDERS
CUP HOLDER PRECAUTIONS
WARNING: Use caution when
stowing items or hot drinks in the cup
holders. Items could become loose or
spill during hard braking, acceleration or
crashes. Failure to follow this instruction
could result in personal injury.
GLOVE COMPARTMENT
OPENING THE GLOVE
COMPARTMENT
E335001
Pull the latch to the left to open the glove
compartment.
GLASSES HOLDER
LOCATING THE GLASSES HOLDER
E306967
The glasses holder is in the overhead
console.
Press near the rear edge of the door to
open it.
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Storage
STARTING AND POWERING
OFF PRECAUTIONS
• The system may not function if the
remote control is close to metal
objects or electronic devices, for
example, keys or a cell phone.
• A valid remote control must be inside
your vehicle to switch the power on and
start your vehicle.
• Remote controls left inside your vehicle
when locked are disabled. A message
may appear in the information display
indicating that there is no key detected
when you try to start your vehicle.
Press the unlock button on the remote
control to enable it, and then start your
vehicle.
• Make sure all occupants fasten their
seat belt.
• Make sure the headlamps and
electrical accessories are off.
• Make sure the parking brake is on.
• Make sure the transmission is in park
(P).
STARTING THE VEHICLE
1. Fully press the brake pedal.
Note: Do not touch the accelerator pedal.
E328849
2. Press the push button start.
You can also start your vehicle using Valet
Mode or a Backup Start Passcode. See
Phone as a Key (page 70).
POWERING OFF
WARNING: Do not switch off your
vehicle when it is moving. This results in
a significant decrease in braking and
steering assistance. If the vehicle is
switched off, some electrical circuits, for
example airbags, could also turn off.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.
Note: If you unintentionally switch your
vehicle off, shift into neutral (N) and restart
your vehicle.
When your vehicle is not moving and is
started, or the power is in accessory mode,
press and release the push button start
without pressing the brake pedal. This
shuts off the vehicle and all electrical
accessories.
When your vehicle is moving, press the
push button start three times within two
seconds, or press and hold for at least one
second. Shift into neutral (N) and use the
brakes to bring your vehicle to a safe stop.
When your vehicle comes to a complete
stop, shift into park (P).
RESTARTING THE VEHICLE
AFTER POWERING OFF
Fast Restart
The fast restart feature allows you to
restart your vehicle within 10 seconds of
switching it off, even if it does not detect
a valid remote control.
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Starting and Powering Off
Within 10 seconds of switching your vehicle
off, press the brake pedal and press the
push button start. After 10 seconds, you
can no longer start your vehicle if it does
not detect a valid remote control.
Once your vehicle starts, it remains on until
you press the push button start, even if it
does not detect a valid remote control.
If you open and close a door while your
vehicle is on, the system searches for a
valid remote control. You cannot start your
vehicle if the system does not detect a
valid remote control within 10 seconds.
ACCESSING THE PASSIVE KEY
BACKUP POSITION
If you are unable to start your vehicle,
follow the steps below.
E315884
2
1
1. Open the floor console storage
compartment lid.
2. Place the remote control in the slot as
shown with the buttons facing upward.
3. With the remote control in this position,
press the brake pedal, then press the
push button start to switch the power
on and start your vehicle.
STARTING AND POWERING
OFF – TROUBLESHOOTING
STARTING AND POWERING OFF
– FREQUENTLY ASKED
QUESTIONS
Why does the vehicle not start?
The system does not function if the
remote control frequencies are
jammed, or if the remote control
battery has no charge. See Accessing
the Passive Key Backup Position
(page 156).
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Starting and Powering Off
WHAT IS THE HIGH VOLTAGE
BATTERY
The high voltage battery is a highly
sophisticated lithium ion battery system,
used to store electrified energy to power
the vehicle.
HIGH VOLTAGE BATTERY
PRECAUTIONS
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death.
WARNING: Keep your hands and
clothing clear of the cooling fan.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
PRESERVING YOUR HIGH
VOLTAGE BATTERY
When using the battery at a low state of
charge, your vehicle could start disabling
accessory features to protect battery life.
If your vehicle reaches a 0% state of
charge, recharge your vehicle as soon as
possible.
In everyday use it is acceptable to use the
full state of charge window, however there
are a few best practices we recommend
in order to maintain the health and life of
your battery.
Overnight Charging
You can increase the longevity and
performance of your high voltage battery
by using the charge scheduling and
departure and comfort settings on your
touchscreen or in the FordPass app.
With Charge Scheduling you can improve
the high voltage battery's longevity by
delaying the start of charging and setting
a maximum charging limit. It is
recommended to set your preferred
charging times to be at least 2-3 hours
after your typical plug in time. This allows
the battery to cool before charging begins.
Additionally, setting the maximum charge
level to be less than 100% for everyday
usage reduces strain on the battery.
You can improve driving range and
performance by scheduling departure
times and cabin comfort level with the
Departure and Comfort feature. This will
not only warm or cool the cabin but also
condition the battery to ensure best driving
range and performance by the set
departure time.
DC Charging
Frequent use of DC charging could result
in reducing your battery's efficiency and
lifespan. This is more pronounced on the
standard range battery pack versus the
extended range battery pack. See What
is DC Charging (page 159).
Storage Temperature
Storing your vehicle in temperatures
between 32°F (0°C) and 113°F (45°C) is
the most beneficial for the high voltage
battery.
At temperatures below 39°F (4°C) your
vehicle should be plugged in to maintain
battery performance and maximize driving
range.
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High Voltage Battery
Storage State of Charge
You can increase the battery life by
maintaining your state of charge below
100%. When you park your vehicle for an
extended period of 30 days or more, we
recommend your battery be at an
approximately 50% state of charge.
Storing your vehicle's high voltage battery
at higher states of charge is less favorable
than storing at lower states of charge.
Note: To achieve this state of charge for
storage, you can drive your vehicle down to
50% and set a charge limit for your location.
See Setting the Charging Schedule and
Preferences (page 174).
RECYCLING AND DISPOSING
OF THE HIGH VOLTAGE
BATTERY
Please recycle in accordance with local
regulations.
HIGH VOLTAGE BATTERY –
TROUBLESHOOTING
HIGH VOLTAGE BATTERY –
WARNING LAMPS
Illuminates when the powertrain
requires service. Have the
system checked as soon as
possible.
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High Voltage Battery
WHAT IS AC CHARGING
AC charging is the preferred method of
charging. AC charging preserves the health
of the high voltage battery for longer high
voltage battery life.
WHAT IS DC CHARGING
DC charging allows you to charge the
vehicle's high voltage battery in
significantly less time than the standard
charge method. You can charge on the go
before the battery has exhausted all of its
power, or when traveling using the trip
planner as part of your FordPass App.
For the convenience of DC charging and
time, there is a different fee structure
depending on the charging station and
network you choose.
Note: Charge times could vary depending
on ambient air temperature, power level,
charger type, and location in which you are
charging.
Note: The DC charging rate could be
reduced to maximize the life of the battery.
CHARGING YOUR VEHICLE
PRECAUTIONS
WARNING: Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning
could result in fire, serious personal injury
or death.
WARNING: Do not attempt to open
the charging equipment. Failure to follow
this instruction could result in personal
injury, death or property damage.
WARNING: Do not use the charging
equipment if it is faulty or has been
damaged. Failure to follow this
instruction could result in personal injury,
death or property damage.
WARNING: Install charging
equipment in compliance with local
regulations. Failure to follow this warning
could result in fire, serious personal injury
or death.
CHARGING EQUIPMENT
WARNING: Do not use an
ungrounded wall outlet. The wall outlet
must be in good condition and meet
up-to-date local codes. Have a qualified
electrician check the wall outlet, if you
suspect that it is not properly grounded.
Failure to follow this instruction could
result in electric shock, personal injury,
or death.
WARNING: It is recommended that
electrical outlets for use with your
charging equipment be installed by a
licensed, qualified electrician.
Installations must comply with the
provisions of all local codes. Failure to
follow this warning could result in
personal injury or death.
WARNING: Do NOT DROP the
control box or coupler.
WARNING: Do NOT use if stored
outside temperature range specified.
WARNING: Do not attempt to
repair the charging equipment. Contact
your local dealer for assistance.
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Charging Your Vehicle
WARNING: Read all warnings on
the charging equipment before using for
the first time.
WARNING: Read all instructions in
this publication before using the charging
equipment.
WARNING: To reduce the risk of
fire, connect only to a circuit provided
with 40 amps maximum branch circuit
overcurrent protection installed in
accordance with NEC and local electrical
code.
WARNING: Do not use the charging
equipment with an extension cord, surge
protector, timer or other adapter. Failure
to follow this instruction could result in
electric shock or fire.
WARNING: The wall plug must fit
firmly into the outlet. If the connection
feels loose, worn or the outlet is
damaged, have a qualified electrician
replace the outlet. Using charging
equipment with a worn outlet may cause
burns, property damage and increase the
risk of electric shock.
WARNING: Fully insert the plug
into the wall outlet. Failure to follow this
instruction could result in electric shock.
WARNING: Children should be
supervised when in the vicinity of the
charging equipment while plugged in.
WARNING: Do not put fingers into
the electric charge coupler. Failure to
follow this instruction could result in
electric shock.
WARNING: This equipment has
arcing or sparking parts. Do not expose
to flammable vapors. Position this
equipment at least 18 in (450 mm)
above the floor.
WARNING: Do not connect or
disconnect any pluggable components
of the charging equipment when in use
or charging. Failure to follow this instruct
can cause damage to the charging
equipment.
WARNING: Do not use the charging
equipment in temperatures outside of
the operation range of -22°F (-30°C) to
122°F (50°C).
WARNING: Store the charging
equipment in a clean dry place between
the temperatures of -22°F (-30°C) to
185°F (85°C).
WARNING: Do not plug the
charging equipment into an electrical
outlet that is submerged in water or
covered in snow.
WARNING: Do not use charging
equipment in severe rain, snow or
electrical storm.
WARNING: Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning
could result in fire, electric shock, or
serious personal injury or death.
WARNING: When using the
charging equipment avoid moisture,
water, snow and foreign objects at all
times.
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Charging Your Vehicle
WARNING: Do not replace the plug
on the connector. There are critical
safety devices in the plug, and the
charging equipment will not operate, if
the plug is replaced. Failure to follow this
instruction could result in electric shock,
personal injury, death, or fire.
WARNING: Charging equipment
contains no user modifiable or repairable
parts. If the charging equipment plug
does not properly fit into the wall outlet,
have a qualified electrician install the
correct wall outlet. Failure to follow this
instruction could result in personal injury
or death.
WARNING: High voltage is present
in your electric meter housing and power
distribution service panel. Contact with
high voltage can cause death or serious
personal injury.
WARNING: Visually inspect the
charging equipment before each use. Do
not use the charging equipment if it is
damaged.
WARNING: Keep charging
equipment inside when not in use. Stow
the control box on the hanger or all the
charging equipment in the bag after use
to prevent damage to the charging
equipment and personal injury.
Your vehicle comes with a mobile charger
that has a low power connector to use with
a 120V plug NEMA 5-15 and a high power
connector to use with a 240V plug NEMA
14-50.
Specification ValueSpecification Type
SAECharger Model
120-240 VACVoltage
32 amps max
continuous
Maximum Current
60HzFrequency
< 2 WattsPower draw when
idle
< 4 WattsPower draw when
charging
Approximately 20 ft
(6.1 m)
Cable length
8.6 lb (3.9 kg)Weight
-22°F (-30°C) to
122°F (50°C)
Operating temper-
ature
-22°F (-30°C) to
185°F (85°C)
Storage temper-
ature
IP67CCID Environ-
mental
Not requiredVentilation
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Charging Your Vehicle
E336365
Connector.A
Coupler.B
Control Box.C
The mobile charger is in the rear luggage
compartment under the load floor and
allows you to charge the vehicle's battery
using a standard household outlet.
You must plug the connector into the
control box first. Then plug the connector
into the household outlet, and then plug
the coupler into the vehicle charge port.
The power indicator illuminates blue when
the connector is properly inserted into the
control box and dedicated wall outlet.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session.
Note: Follow the installation instructions
provided with the mobile charger.
Note: We recommend using the supplied
plugs and connectors.
Note: If you do not use a dedicated circuit,
the circuit breaker could trip or open. If a
dedicated circuit is not available, contact a
licensed professional electrician regarding
the installation of a dedicated outlet.
Note: The mobile charger does not charge
and gives a fault indication, if ground is not
present.
Note: Plug the connector for the mobile
charger directly into the wall plug
receptacle. Do not plug the mobile charger
into any form of extension cord.
Note: If the wall bracket is not used for
mounting the charging equipment, plug the
charging equipment into an outlet closer to
ground.
Mobile Charger Indicator Lights
E336515
Amber Fault Indicator Light.A
Blue Status Indicator Light.B
Red Trouble Indicator Light.C
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Charging Your Vehicle
Indicator Descrip-
tion
Mobile Charger
Fault Indicator Type
The amber fault
indicator illumin-
ates to commu-
nicate that the
charger is rebooting
after an error.
AMBER
When plugged into
the wall outlet, the
blue indicator illu-
minates to commu-
nicate that the
charger is ready to
use.
BLUE
The red indicator
illuminates when
the charger has
RED
Indicator Descrip-
tion
Mobile Charger
Fault Indicator Type
detected an error. If
the red indicator is
illuminated, the
charger will not
deliver power to the
vehicle. The error
must be corrected
before a charging
cycle can begin or
continue.
Note: When first plugged into a wall outlet
the amber, blue and red indicators will blink
once. Then the blue indicator turns on,
followed by a blink of the red indicator.
After, the blue indicator turns off then back
on. This cycle will happen twice if a different
connector is used from a previous charge.
ACTIONMODEREDBLUEAMBER
Make sure the
outlet is opera-
tional, and the
circuit breaker is
in the ON posi-
tion or try using
UNPOWERED;
The mobile
charger is not
powered.
OFFOFFOFF
another outlet.
Ensure the
connector is
fully inserted
into mobile
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Charging Your Vehicle
ACTIONMODEREDBLUEAMBER
charger. Ensure
the plug is not
severely
degraded. If the
error persists,
contact us.
No action
required.
CHARGING;
The mobile
charger is char-
ging.
OFFPULSINGOFF
If you expect the
mobile charger
to be charging
the vehicle,
make sure the
vehicle coupler
STANDBY;
The mobile
charger is
powered and
ready to charge.
At the current
time the mobile
charger is not
charging the
vehicle.
OFFONOFF
is properly
inserted into the
vehicle. Check
and adjust your
charging time
preferences in
the on screen
display. If your
vehicle is still
not charging,
contact us.
Wait for the
mobile charger
to return to
standby. If the
mobile charger
cycles for more
REBOOTING;
The mobile
charger is recov-
ering after
encountering an
error.
ONONON
than 2-3
minutes, unplug
the vehicle
coupler. Unplug
and replug in
the connector. If
the issue
persists, contact
us.
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Charging Your Vehicle
ACTIONMODEREDBLUEAMBER
Make sure the
connector and
the control box
are properly
connected.
Unplug and
CHARGING
REDUCED;
The mobile
charger is char-
ging at a
reduced rate
due to over-
heating.
OFFPULSINGON
replug in the
connector. If the
mobile charger
is warm or in a
hot environ-
ment, try char-
ging in a cooler
area. Try a
different outlet.
Try a different
connector if you
have one avail-
able. If the error
persists, contact
us.
Make sure the
connector and
control box are
properly
connected.
Unplug and
CHARGING
REDUCED, AC
PLUG OR WALL
OUTLET;
The mobile
charger is char-
ging at a
reduced rate
due to over-
heating of the
connector or the
wall outlet.
OFFPULSING1 FLASH
replug in the
connector. If the
mobile charger
is warm or in a
hot environ-
ment, try char-
ging in a cooler
area. Try a
different outlet.
Try a different
connector if you
have one avail-
able. If the error
persists, contact
us.
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Charging Your Vehicle
ACTIONMODEREDBLUEAMBER
Make sure the
connector and
control box are
properly
connected.
Unplug and
USER
TROUBLESHOOTING;
The mobile
charger has
encountered a
fault that
requires
troubleshooting.
OFFOFFON
replug in the
connector. If the
mobile charger
is warm or in a
hot environ-
ment, try char-
ging in a cooler
area. Try a
different outlet.
Try a different
connector if you
have one avail-
able. If the error
persists, contact
us.
Try a different
connector if you
have one avail-
able. If error
persists, contact
us.
NON - RECOV-
ERABLE FAULT;
There is an
internal fault in
the mobile
charger that
cannot be
recovered.
ONOFFOFF
Try using
another
connector if you
have one avail-
able. If not,
contact us
NON - RECOV-
ERABLE FAULT;
There is an
internal fault in
the connector
that cannot be
recovered.
1 FLASHOFFOFF
about obtaining
a replacement.
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Charging Your Vehicle
ACTIONMODEREDBLUEAMBER
If your warranty
has expired, you
can order a
replacement
from your ford
dealer.
Potential shock
hazard - immedi-
ately turn off
circuit breaker
for the outlet
within home.
Discontinue use.
Contact us
about obtaining
a replacement.
GROUND
LEAKAGE
FAULT;
Electrical
current is
leaking through
a potentially
unsafe path.
PULSINGOFFOFF
Note: When plugging into an unfamiliar
wall outlet, let the vehicle charge for several
minutes before leaving it unattended. The
red indicator will illuminate if not charging.
The unit will turn off if breaker or
infrastructure ground fault circuit interrupter
(GFCI) is tripped. You can view vehicle
charging status remotely via the Ford Pass
App.
Mobile Charger Auto-Restart
Auto-restart helps to make sure that your
vehicle will be charged and ready for use
when needed. A charge could be
interrupted if errors are detected. Charging
resumes once the error is no longer
detected. The red indicator illuminates
during an error condition.
The exception to the immediate
auto-restart is when the interruption is due
to a charger ground fault circuit interrupter
(GFCI) event. The charger attempts to
restart 15 minutes after a ground fault
circuit interrupter (GFCI) event. After the
fourth attempt to restart, the charger shuts
down and the red indicator stays on.
If the fault persists, do not continue to try
to charge your vehicle. Contact your
authorized dealer.
MOVING AND STORAGE
INSTRUCTIONS
Make sure you wrap the mobile charger
after charging. Store the mobile charger
in the storage bag supplied with the mobile
charger.
When charging is complete, replace the
mobile charger in the rear luggage
compartment, under the load floor.
Note: Do not hold the mobile charger by
the power cable. Hold the complete unit
and carefully place back in the storage bag.
Note: To remove the connector, firmly
grasp the connector by the cable or plug
and pull away from the control box.
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Charging Your Vehicle
CARE INSTRUCTIONS
Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.
SAFETY FEATURES
The charger includes the following safety
features to protect against the risk of
electric shock:
• Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.
• Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.
• Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.
• Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.
• Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe.
LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.
E317346
Note: Do not apply excessive force. Forcing
the door open or closed damages the charge
port.
CHARGE PORT INDICATORS
The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The charge status indicator displays how
far along the charge is:
• When zone A is pulsing, the charge is
between 0-20 percent.
• When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.
• When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.
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Charging Your Vehicle
• When zones A, B, and C illuminate, and
zone D is pulsing, the charge is between
60-80 percent.
• When zones A, B, C, and D illuminate,
and zone E is pulsing, the charge is
between 80-100 percent.
• When all zones illuminate, the charge
is 100 percent.
E317499
E
D
C
A
B
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly illuminated up in a blue color
for 30 seconds before turning off. For
example, if charging stops at 70 percent,
then A, B, and C light up solidly to indicate
a battery charge level of at least 60 percent
but less than 80 percent. Charging stops
when complete or when paused due to
charge settings or charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can turn it Off. Locate the charge port
light under the vehicle settings on your
in-vehicle touchscreen.
There are three charge port indicator light
colors, which indicate a specific action:
White is used as a courtesy light to help
with plugging in and to acknowledge
actions such as plugging in and unplugging.
Blue is used when the vehicle is plugged in
and either charging or waiting to charge.
Amber is used to indicate charge faults.
E306677
Note: Charging faults are identified by the
color amber on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the mobile charger, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator illuminates solidly in an amber
color for 30 seconds and then turns off. If
this happens, unplug the charge coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle serviced as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or mobile charger, the entire charge status
indicator flashes amber continuously for 30
seconds and then turns off. If this happens
check the mobile charger, charge station or
electrical supply.
AC CHARGING
CONNECTING THE CHARGER
E306676
Charging Using the Mobile Charger
CAUTION: TO REDUCE THE RISK OF
FIRE- The plug must be properly
grounded. Use a dedicated circuit. If you
do not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
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Charging Your Vehicle
To charge the high voltage battery:
You must unwrap the mobile charger
completely before charging.
1. Put the vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the connector into the control box.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.
4. Plug the connector into the wall outlet.
5. Confirm that the mobile charger's
indicators illuminate.
6. Plug the charge coupler into the charge
port receptacle on your vehicle.
E335725
E329078
Note: Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: Plug the connector into the wall
outlet before connecting the charge coupler
to your vehicle's charge port.
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Note: If charging for your vehicle fails,
please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.
For more information, visit
www.owner.ford.com .
Charging At a Charge Station
1. Put your vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge.
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Charging Your Vehicle
2. Press the center right hand edge of the
charge port door and then release to
open the door.
3. Select the appropriate charge station
coupler.
4. Plug the charge coupler into the charge
port receptacle on your vehicle.
E335725
E329078
Note: Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Information about public charge stations
is available through the in-vehicle screen
as well as the FordPass app with pricing,
power levels, and real time availability.
Rates for charging varies by power level,
provider, location, and time of day.
When charging your vehicle at a FordPass
Charging Network station, use the
FordPass App to activate and pay for
charging. You can also just plug in to
activate charging at Plug & Charge capable
stations. If the charging station is not in the
FordPass Charging Network, use the
directions on the charge station to activate
the charger.
For more information, visit
www.owner.ford.com .
STOPPING CHARGING
WARNING: To safely discontinue
charging at any time, follow the
disconnect instructions in stopping
charging. Charging will automatically and
safely come to a stop. The BLUE
STATUS indicator remains ON solid
when the coupler is removed.
Using the mobile charger:
1. Push the latch and remove the charge
coupler from the vehicle.
2. Remove the connector plug from the
wall outlet.
Note: Do not pull the wall plug from the
wall or the connector from the mobile
charger control box, while your vehicle is
charging. Doing so could damage the outlet
and the cord.
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Charging Your Vehicle
Note: You cannot shift your vehicle out of
park (P) until you remove the charge
coupler.
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3. Press the center right-hand edge of the
charge port door to close.
DC CHARGING
CONNECTING THE CHARGER
E306676
To charge the high voltage battery:
1. Put the vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right-hand edge of the
charge port door and then release to
open the door.
3. Open the dust cap cover on the charge
port to expose lower connectors.
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4. Plug the charge coupler into the charge
port receptacle on your vehicle.
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Note: Make sure the button clicks
confirming that you have completely
engaged the coupler. Your vehicle locks to
the charge coupler.
Note: When the handle is properly engaged,
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: The vehicle monitors battery health
and may take actions including, but not
limited to, reducing the DC fast charge rate
to protect the battery hardware from
damage, and to maintain battery health.
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Charging Your Vehicle
Information about public charge stations
is available through the in-vehicle screen
as well as the FordPass app with pricing,
power levels, and real time availability.
Rates for charging varies by power level,
provider, location, and time of day.
Note: When charging your vehicle at a
public charge station, follow the directions
on the charge station.
STOPPING CHARGING
1. Push the coupler unlock button on the
light ring and remove the charge
coupler handle from the vehicle.
E349661
2. Close the dust cap for the additional
lower connectors.
Note: Do not attempt to remove the charge
coupler before you unlock it. Do not use any
kind of tool to try and remove a locked
charge coupler. Doing so can lead to
damage to your vehicle and the charge
coupler.
Note: You cannot unlock the charge coupler
handle unless the vehicle remote is near the
vehicle.
Note: You can also unlock the cord through
the vehicle touchscreen. If the cord still does
not unlock, please contact roadside
assistance.
Note: You cannot shift your vehicle out of
park (P) until you remove the charge coupler
handle.
E317333
3. Press the center right-hand edge of the
charge port door to close.
Charge Coupler Manual Release
If your vehicle does not unlock the charge
coupler, you can manually release it.
Releasing the charge coupler:
1. Switch off your vehicle.
2. Open the hood.
3. Remove the inner luggage
compartment shields and locate the
low voltage service disconnect. See
Installing and Removing the
Luggage Compartment Cover (page
277).
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Charging Your Vehicle
4. Move the low voltage service
disconnect to the off position.
E354043
5. Locate the manual release mechanism.
E339336
6. Between the gap of the hood and
windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session.
E339335
7. Remove the charge coupler from the
charge port.
8. Close the low voltage service
disconnect.
9. Reinstall the inner luggage
compartment shields. See Installing
and Removing the Luggage
Compartment Cover (page 277).
10. Close the hood.
Note: The next time you plug in to charge
your vehicle, the locking mechanism
re-engages and the pull ring resets.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES
E228962
You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak
hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.
Scheduled charging can be set up in the
on vehicle display or in the FordPass app.
To view your charge settings:
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Access the vehicle drawer on the
touchscreen.
1. Press Settings on the touchscreen.
2. Press Charge.
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Charging Your Vehicle
Charge Settings Screen
E335158
Charge status.A
Charge status icon.B
High voltage battery state of
charge.
C
Estimated vehicle driving range.D
Charging time information.E
Charging location preferences.F
Departure and comfort
preferences.
G
Charge Status
Shows the present state of charging
system.
ActionCharge Status
The vehicle is unplugged and will start
charging once plugged in.
Will charge when plugged in
The vehicle is unplugged at a location with
charge times enabled. Charging is sched-
uled to start at the time displayed based
on your settings. You must plug in prior to
the start time shown for the vehicle to begin
charging at that time.
Will wait for preferred charge time
The vehicle is plugged in at location with
charge times enabled. Charging will start
at the time displayed, which is based on
your charge time settings.
Waiting for preferred charge time
The vehicle is plugged in and charging has
been stopped through the FordPass mobile
app.
Charging stopped
The vehicle is plugged in and charging.Charging
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Charging Your Vehicle
ActionCharge Status
The vehicle is plugged into a DC Fast
Charge station and charging.
Fast charging
The vehicle is plugged in and charging the
12V battery.
Charging 12V battery
The vehicle is plugged in and the climate
control system is operating according to
the departure and comfort settings.
Cabin conditioning
The vehicle is plugged in and there is a fault
within the vehicle charging system. Unplug
and plug back in. If the fault is still present,
contact your authorized EV certified dealer.
Vehicle charge fault
The vehicle is plugged in and a fault has
been detected with the charge station or
charging cord. Please check the charging
cord and the charging station or electrical
supply.
Charge station fault
A charging coupler has been plugged into
the vehicle but there is no connection with
a charging power source.
Charge station not detected
The vehicle is plugged in and charging has
been paused at the charge station.
Charge station paused
Charging Time Information
When charging, the start and estimated
end time displays. When fast charging, the
end time is replaced with the estimated
time at 80% charge until the charge
reaches 80%, then the estimated time at
100% charge is displayed.
When your vehicle is at a stored charging
location and not plugged in, the start and
end times display based on known
charging infrastructure.
Note: Charging time information is
estimated. Certain conditions could result
in longer charging times. See Charging
Your Vehicle (page 159).
High Voltage Battery State of Charge
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
Estimated Vehicle Driving Range
Displays the estimated distance the vehicle
can travel with the present high voltage
battery charge level. See What Is the
Vehicle Range Display (page 118).
Charge Status Icons
Displays when your vehicle is plugged in.
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Not charging due to a fault.
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Charging Your Vehicle
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Not currently charging.
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Charging.
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Waiting to charge based on
charge time settings.
Charging Locations
E353986
Press the edit button to set
preferred charge times for a
specific charging location.
Your vehicle prioritizes charging based on
your preferred time settings. You can set
two preferred charging time windows for
weekdays and two for weekends. This
feature allows you to take advantage of
electric utility rate plans that offer lower
pricing during certain times of day. Contact
your utility company to see what plans are
available.
Note: Your vehicle will charge during your
preferred time windows. Charging outside
these windows only occurs when additional
charging time is needed to reach the
maximum charge level set for this location
by your next departure time.
Note: You can also access this feature
using the FordPass app.
Departure and Comfort
E353986
Press the edit button for
departure and comfort settings.
Setting departure times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time,
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. The calendar
view allows you to program two departure
times per day for each day of the week.
Note: Using energy from your charging
source while plugged in, requires less energy
from the high voltage battery for heating or
cooling at the start of your drive. This helps
maximize your driving range.
Note: You can also access this feature
using the FordPass app.
Additional information and settings are
displayed on the charge settings screen
once charging locations and departure and
comfort have been set up.
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Charging Your Vehicle
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Charging location name.A
Next departure time and cabin
temperature.
B
On/Off switch for charging
locations.
C
On/Off switch for departure and
comfort.
D
Charging Location Name
Displays when your vehicle is at a stored
charging location.
Next Departure Time and Cabin
Comfort Level
Displays the next departure time and
associated cabin comfort setting.
On/Off Switch for Charging Locations
This switch is visible when your vehicle is
at a saved charging location. Use this
switch to turn your settings off and on for
this location only. Switching off for this
location does not delete your settings,
however, you must switch back on to
re-enable them.
On/Off Switch for Departure and
Comfort
This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times off and
on. Switching off departure and comfort
does not delete your settings, however,
you must switch back on to re-enable
them.
Charging Location Setup
Follow these steps to set time and charge
level preferences for a charging location.
E353986
Press the edit button for
charging locations on the charge
settings screen.
1. Select an address from the list of
recent charge locations. If the
previously saved charge locations are
not listed, then you must first select
add new location. You can also edit
settings for previously saved locations.
2. Confirm that this is the location you
want to save with the help of the map
view. Edit the location name if desired
and set a maximum charge level. Press
next.
Note: Charging will stop when your vehicle
reaches the maximum charge level setting.
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Charging Your Vehicle
E353985
3. Set preferred charging times for
weekday and/or weekend by pressing
and dragging along the 24 hour time
wheel. You can set up to two blocks of
time (charge windows). Press next
once you have your desired time
settings for weekday and weekend.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
4. The summary screen displays your
settings for this location. Press save or
press the left arrow to go back and
change your settings. Whenever your
vehicle is at a saved charging location,
the charge settings screen displays the
location name, and the charging times
are based on your preferred time
settings for that location plus the next
departure time.
Note: Reaching your max charge level by
your next departure time is always the
priority. When charge times are set, charging
outside your preferred charging time
windows could be necessary in order to
finish by your next departure time. In this
case, the vehicle will typically begin charging
right away after plugging in.
Departure and Comfort Setup
Follow these steps to set departure times
and cabin comfort level.
1. Press the edit button for departure and
comfort on the charge settings screen.
2. Select a time for each day of the week
you want your settings to apply. Select
the hour and minutes as well as your
desired comfort level. Your selected
days/times now display your departure
and comfort settings. Press Save to
apply your settings. The next departure
display on the charge settings screen
will update appropriately.
Note: Save your departure settings before
selecting additional days/times. The
process must be repeated in order to add
additional unique departure times and
comfort levels.
Note: Cabin conditioning comfort level may
vary depending on if you plug into a normal
household outlet or a higher power outlet
or charging station. The power available for
conditioning is limited to the charging
station power available. At low ambient
temperatures and low charge power, a
small amount of high voltage battery power
in addition to the charging power could be
used to heat the cabin.
Note: The departure and comfort settings
can also be accessed through the separate
vehicle settings departure and comfort
button. Press the edit button from this
screen to begin the settings process outlined
above.
USING FORDPASS AND
CHARGING
The FordPass App allows you to do the
following:
• Monitor and manage your vehicle's
charging, including charge schedules
and preferences.
• Locate a charger and activate a charger
on the FordPass Charging Network.
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Charging Your Vehicle
• Plan a trip and charging options along
your route.
• Check charging station plug availability.
• Initiate a charge session automatically
at Plug and Charge capable charge
stations.
• Control your Ford Connected Charge
Station remotely.
• Override charge preferences and
starting and stopping charging.
For more information, visit
www.owner.ford.com .
CHARGING YOUR VEHICLE
HINTS
We recommend limiting the amount of DC
charges, and ending DC charges at 80%
state of charge as charging between 80
and 100% can incur high charging costs
due to the time to completion. Frequent
use of DC charging could result in reducing
your battery’ s efficiency and lifespan. This
is more pronounced on the standard range
battery pack versus the extended range
battery pack.
In cold temperatures, you may notice that
DC charging takes longer when the
ambient temperature drops below 50°F
(10°C). Shutting off climate control or
reducing climate control temperature and
fan settings for the first 10 to 15 minutes of
DC charging will allow the battery to warm
up and improve the charging rate.
Note: When the temperature is below
freezing, fully turning off cabin heat for the
first 10 to 15 minutes of DC charging could
significantly improve the charging rate.
CHARGING YOUR VEHICLE –
TROUBLESHOOTING
CHARGING YOUR VEHICLE –
WARNING LAMPS
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Plugged into charger.
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Charging Your Vehicle
CHARGING YOUR VEHICLE – INFORMATION MESSAGES
ActionMessage
Your vehicle needs confirmation it is unplugged before
allowing a start. You must make sure your vehicle is unplugged
and you respond to the message promptly before starting
your vehicle.
Vehicle Plugged In ? Yes
No
Indicates that HV battery can no longer support the 12V
battery. Plug In your vehicle to charge the high voltage battery
and maintain the 12V battery at a healthy state.
Plugin to Maintain 12V
Battery
The vehicle is plugged in and a fault has been detected with
the charge station or charging cord. Please check the charging
cord and the charging station or electrical supply.
Charge Station Fault See
Manual.
The vehicle is plugged in but cannot communicate with the
charging station. Please contact the station provider.
Charge Station Commu-
nication Error Contact
Station Provider
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Charging Your Vehicle
CHARGING YOUR VEHICLE –
FREQUENTLY ASKED QUESTIONS
Why does my vehicle not charge with
the mobile charger?
Ensure you properly connect the
connector and control box. Unplug the
charge coupler from the vehicle and
unplug the connector from the wall
outlet. Then check the connector to
be sure that the connector is
connected properly into the mobile
charger control box. If the mobile
charger is warm or in a hot
environment, try charging in a cooler
area. Try a different outlet or a
different connector if you have one
available. If the problem persists,
contact an authorized EV certified
dealer.
Why does my vehicle have a hum or fan
noise when charging?
A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
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Charging Your Vehicle
AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage.
WARNING: Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury.
WARNING: Apply the parking
brake, shift into park (P), switch the
vehicle off and remove the key or remote
control before you leave your vehicle.
Failure to follow this instruction could
result in personal injury or death.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
PARK (P)
WARNING: Move the transmission
selector lever to park (P) only when your
vehicle is stationary.
This position locks the driveline and
prevents the wheels from turning. Come
to a complete stop before putting your
vehicle into and out of park (P). A tone
sounds when you shift to park (P).
The electric parking brake could apply
when you shift to park (P) without the
brake pedal fully pressed. The electric
parking brake applies when you shift to
park (P) on large slopes. The electric
parking brake releases with the drive away
release function or manually. See Electric
Parking Brake (page 190).
Note: A warning tone sounds if you open
the driver door and you have not shifted the
transmission selector to park (P).
REVERSE (R)
WARNING: Move the transmission
selector lever to reverse (R) only when
your vehicle is stationary.
This position allows your vehicle to move
backward. Come to a complete stop
before shifting into and out of reverse (R).
NEUTRAL (N)
WARNING: In neutral (N) your
vehicle is free to roll.
This position allows your vehicle to roll
free. Hold the brake pedal down when in
this position.
Note: You can start your vehicle in this
position.
DRIVE (D)
Drive (D) is the normal driving position, and
allows your vehicle to move forward.
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Automatic Transmission
LOW (L)
You can activate this position at any
vehicle speed which provides an increased
level of deceleration when you lift off the
accelerator pedal. You can use low (L) at
all times, if desired, but improving
drivability while descending grades is the
intent. Entering low (L) does not take any
actions if one pedal drive is active.
SHIFTING YOUR VEHICLE INTO
GEAR
E334919
Your vehicle has an electronic transmission
selector. The transmission selector is on
the center console. The gears are selected
by rotating the transmission selector to
PRNDL.
• Park (P)
• Reverse (R)
• Neutral (N)
• Drive (D)
• Low (L)
Putting your vehicle in gear:
1. Fully press down the brake pedal.
2. Rotate the gear selector knob to the
desired gear mode you want to select.
3. The gear selector will indicate the
position selected.
4. Release the brake pedal and your
transmission remains in the selected
gear.
Note: Your gear selector knob can rotate
clockwise past drive (D), but the gear
selection will stay in Drive (D). Your gear
selector can rotate counter-clockwise past
park (P) with the brake pressed, but the gear
selector will stay in park (P).
Note: If you attempt to leave your vehicle
when it is in gear, your vehicle automatically
shifts into park (P). See How Does
Automatic Return to Park (P) Work (page
185).
TEMPORARY NEUTRAL MODE
WHAT IS TEMPORARY NEUTRAL
MODE
This mode keeps your vehicle in neutral
(N) when you switch your vehicle off. Use
this mode if you exit your vehicle or switch
your vehicle off at an automatic car wash.
Note: Do not tow your vehicle in this mode.
Note: Automatic return to park (P) is
delayed when your vehicle is in this mode.
See What Is Automatic Return to Park
(P) (page 185).
TEMPORARY NEUTRAL MODE
LIMITATIONS
Your vehicle could shift to park (P) after
30 minutes, or when the vehicle battery
charge level is low. Prolonged use of this
mode can cause the vehicle battery to run
out of charge.
Do not tow your vehicle in this mode.
Failure to follow these instructions could
result in vehicle damage not covered by
the vehicle warranty.
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Automatic Transmission
ENTERING TEMPORARY
NEUTRAL MODE
1. Power your vehicle on.
2. Bring your vehicle to a complete stop.
3. Press and hold the brake pedal.
4. Shift into neutral (N).
Note: An instructional message appears.
5. Press the low (L) button.
Note: A confirmation message appears
when your vehicle enters the mode.
6. Release the brake pedal.
Note: Your vehicle is free to roll.
7. Switch your vehicle off.
Note: Do not tow your vehicle in this mode.
Note: The neutral (N) indicator on the
transmission selector may flash in this
mode.
EXITING TEMPORARY NEUTRAL
MODE
1. Press the brake pedal.
2. Shift into park (P), or power your
vehicle on and shift into drive (D) or
reverse (R).
AUTOMATIC RETURN TO
PARK (P)
WHAT IS AUTOMATIC RETURN TO
PARK (P)
Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P).
HOW DOES AUTOMATIC RETURN
TO PARK (P) WORK
Your vehicle shifts to park (P) when your
vehicle is stationary and any of the
following occur:
• You switch the vehicle off.
• You open the driver door with the driver
seatbelt unfastened.
• You unfasten the driver seatbelt with
the driver door open.
Note: Do not use Automatic Return to Park
when your vehicle is moving, except in an
emergency. See Powering Off (page 155).
AUTOMATIC RETURN TO PARK
(P) LIMITATIONS
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate
with the driver door open.
• Door ajar indicator illuminates with the
driver door closed.
• Transmission not in park message
appears with the driver door closed,
after you shift out of park (P).
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Automatic Transmission
HOW DOES ALL-WHEEL DRIVE
WORK
The all-wheel drive system is designed to
continuously monitor and adjust power
delivery to the front and rear wheels to
optimize both traction and handling.
There is further information on driving in
unique driving conditions. See Driving
Hints (page 280).
ALL-WHEEL DRIVE
PRECAUTIONS
WARNING: Do not become
overconfident in the ability of all-wheel
drive vehicles. Although an all-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
ALL-WHEEL DRIVE
LIMITATIONS
The all-wheel drive system is not intended
for use with mismatched tires.
Different tire sizes between the front and
rear axles can cause system damage.
ALL-WHEEL DRIVE – TROUBLESHOOTING
ALL-WHEEL DRIVE – INFORMATION MESSAGES
ActionMessage
The all-wheel drive system temporarily turns off to protect
itself from overheating.
AWD Temporarily
Disabled
The all-wheel drive system is not operating properly. If the
warning stays on or continues to come on, contact an
authorized dealer.
AWD Off
The all-wheel drive system will resume normal function.AWD Restored
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All-Wheel Drive (If Equipped)
BRAKE PRECAUTIONS
WARNING: Driving your vehicle
with the warning lamp on is dangerous.
A significant decrease in braking
performance may occur. It may take you
longer to stop your vehicle. Have your
vehicle checked as soon as possible.
Driving extended distances with the
parking brake engaged can cause brake
failure and the risk of personal injury.
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
ANTI-LOCK BRAKING SYSTEM
ANTI-LOCK BRAKING SYSTEM
LIMITATIONS
The anti-lock braking system does not
eliminate the risk of crash when:
• You drive too closely to the vehicle in
front of you.
• Your vehicle is hydroplaning.
• You take corners too fast.
• The road surface is poor.
Note: If the system activates, the brake
pedal could pulse and could travel further.
Maintain pressure on the brake pedal.
BRAKE OVER ACCELERATOR
In the event the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow the vehicle and reduce power. If you
experience this condition, apply the brakes
and bring your vehicle to a safe stop. Move
the transmission to park (P), switch the
power off and apply the parking brake.
Inspect the accelerator pedal for any
interference. If none are found and the
condition persists, have your vehicle towed
to the nearest authorized dealer.
LOCATING THE BRAKE FLUID
RESERVOIR
See Under Hood Overview (page 303).
CHECKING THE BRAKE FLUID
WARNING: Do not use any fluid
other than the recommended brake fluid
as this will reduce brake efficiency. Use
of incorrect fluid could result in the loss
of vehicle control, serious personal injury
or death.
WARNING: Only use brake fluid
from a sealed container. Contamination
with dirt, water, petroleum products or
other materials may result in brake
system damage or failure. Failure to
adhere to this warning could result in the
loss of vehicle control, serious personal
injury or death.
WARNING: Do not allow the fluid
to touch your skin or eyes. If this
happens, rinse the affected areas
immediately with plenty of water and
contact your physician.
WARNING: The brake system
could be affected if the brake fluid level
is below the MIN mark or above the MAX
mark on the brake fluid reservoir.
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Brakes
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1. Park your vehicle on a level surface.
2. Look at the brake fluid reservoir to see
where the brake fluid level is relative
to the MIN and the MAX marks on the
reservoir.
Note: To avoid fluid contamination, the
reservoir cap must remain in place and fully
tight, unless you are adding fluid.
Only use fluid that meets our
specifications. See Capacities and
Specifications (page 344).
BRAKE FLUID SPECIFICATION
See Brake Fluid Specification (page 346).
BRAKES –
TROUBLESHOOTING
BRAKES – WARNING LAMPS
If the ABS indicator illuminates
when you are driving, this
indicates a malfunction. Your
vehicle continues to have normal braking
without the anti-lock braking system
function. See an authorized dealer.
It also momentarily illuminates when you
switch the ignition on to confirm the lamp
is functional. If it does not illuminate when
you switch the ignition on, or begins to
flash at any time, have the system checked
by an authorized dealer.
E270480
The brake indicator momentarily
illuminates when you switch the
ignition on to confirm the lamp
is functional. It may also illuminate when
you apply the parking brake and the
ignition is on. If it illuminates when your
vehicle is moving, make sure the parking
brake is disengaged. If the parking brake
is disengaged, this indicates low brake fluid
level or a brake system fault. See an
authorized dealer.
BRAKES – FREQUENTLY ASKED
QUESTIONS
Is occasional brake noise normal
Occasional brake noise is normal. If a
metal-to-metal, continuous grinding
or continuous squeal sound is present,
the brake linings could be worn-out.
Have the system checked by an
authorized dealer.
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Brakes
Note: Brake dust could accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear, and does not contribute to
brake noise. See Cleaning Wheels (page
310).
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Brakes
WHAT IS THE ELECTRIC
PARKING BRAKE
The electric parking brake is used to hold
your vehicle on slopes and flat roads.
APPLYING THE ELECTRIC
PARKING BRAKE
WARNING: Always fully apply the
parking brake and make sure you shift
into park (P). Failure to follow this
instruction could result in personal injury
or death.
WARNING: If you drive extended
distances with the parking brake applied,
you could cause damage to the brake
system.
WARNING: The electric parking
brake does not operate if the vehicle
battery has run out of charge.
E267156
The electronic parking brake
switch is on the center console.
1. Pull the switch up.
The red warning lamp flashes during
operation and illuminates when the parking
brake is applied.
Note: You can apply the electric parking
brake when the power is off.
Note: The electric parking brake could
apply when you shift into park (P). See Park
(P) (page 183).
APPLYING THE ELECTRIC
PARKING BRAKE IN AN
EMERGENCY
You can use the electric parking brake to
slow or stop your vehicle in an emergency.
1. Pull the switch up and hold it.
The electric parking brake continues to
slow your vehicle down unless you release
the switch.
The red warning lamp illuminates, a tone
sounds and the stoplamps turn on when
you use the electric parking brake in an
emergency.
Note: Do not apply the electric parking
brake when your vehicle is moving, except
in an emergency.
MANUALLY RELEASING THE
ELECTRIC PARKING BRAKE
1. Switch the power on.
2. Press and hold the brake pedal.
3. Push the switch down.
The red warning lamp turns off.
AUTOMATICALLY RELEASING
THE ELECTRIC PARKING
BRAKE
1. Close the driver door.
2. Shift into gear.
3. Press the accelerator pedal and pull
away in a normal manner.
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Electric Parking Brake
ELECTRIC PARKING BRAKE
AUDIBLE WARNING
Sounds when the parking brake is on and
your vehicle is moving. If the warning tone
continues after you have released the
parking brake, this indicates a malfunction.
Have your vehicle checked as soon as
possible.
RELEASING THE ELECTRIC
PARKING BRAKE IF THE
VEHICLE BATTERY HAS RUN
OUT OF CHARGE
See Jump Starting the Vehicle (page
287).
ELECTRIC PARKING BRAKE –
TROUBLESHOOTING
ELECTRIC PARKING BRAKE –
WARNING LAMPS
Brake System
E270480
It illuminates red when you apply
the parking brake and your
vehicle is on. If the lamp flashes
when the parking brake has been
released, this indicates the
parking brake system requires
service. Have your vehicle checked as
soon as possible.
Note: Lamps may vary depending on region.
Electric Parking Brake
E146190
When the lamp illuminates
yellow, it indicates a malfunction
in the electric parking brake.
Have your vehicle checked as soon as
possible.
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Electric Parking Brake
ELECTRIC PARKING BRAKE – INFORMATION MESSAGES
Park Brake
ActionMessage
The parking brake is set, if the vehicle is in gear and you drive
your vehicle more than 3 mph (5 km/h). If the warning stays
on after the parking brake is released, contact an authorized
dealer as soon as possible.
Park Brake Engaged
The electric parking brake is set and a manual release is
attempted without the brake pedal being pressed.
To Release: Press Brake
and Switch
The electric parking brake is set and an automatic release is
attempted but cannot be performed. Perform a manual
release.
Park Brake Use Switch
to Release
The electric parking brake is set and your vehicle speed
exceeds 3 mph (5 km/h). Release park brake before continued
driving.
Release Park Brake
The electric parking brake is not fully applied.Park Brake Not Applied
The electric parking brake is not fully released.Park Brake Not Released
The electric parking brake system has been put into a special
mode that is used to allow service of the rear brakes. Contact
an authorized dealer.
Park Brake Maintenance
Mode
The electric park brake system has detected a condition that
requires service. Some functionality may still be available.
Contact your authorized dealer.
Park Brake Limited
Function Service
Required
The electric parking brake system has detected a condition
that requires service. Contact your authorized dealer.
Park Brake Malfunction
Service Now
Numerous park brake applies have overheated the system.
Wait 2 minutes before attempting to apply again.
Park Brake System
Overheated
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Electric Parking Brake
WHAT IS REVERSE BRAKING
ASSIST
Reverse Braking Assist reduces impact
damage or avoids a collision completely
by using the sensors on the rear of your
vehicle.
HOW DOES REVERSE
BRAKING ASSIST WORK
Reverse Braking Assist functions when in
reverse (R) and traveling at a speed of
1–7 mph (1.5–12 km/h).
If the system detects an obstacle behind
your vehicle, it provides a warning through
the rear parking aid or cross traffic alert
system.
REVERSE BRAKING ASSIST
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: To help avoid personal
injury, always use caution when in
reverse (R) and when using the sensing
system.
WARNING: The system may not
operate properly during severe weather
conditions, for example snow, ice, heavy
rain and spray. Always drive with due
care and attention. Failure to take care
may result in a crash.
WARNING: Traffic control systems,
inclement weather, air brakes, external
motors and fans may affect the correct
operation of the sensing system. This
may cause reduced performance or false
alerts.
WARNING: Some situations and
objects prevent hazard detection. For
example low or direct sunlight, inclement
weather, unconventional vehicle types,
and pedestrians. Apply the brakes when
necessary. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: Do not use the system
with accessories that extend beyond the
front or rear of your vehicle, for example
a trailer hitch or bike rack. The system is
not able to make corrections for the
additional length of the accessories.
The system only applies the brakes for a
short period of time when an event occurs.
Act as soon as you notice the brakes apply
in order to remain in control of the vehicle.
Note: Certain add-on devices around the
bumper or fascia may create false alerts.
For example, large trailer hitches, bicycle or
surfboard racks, license plate brackets,
bumper covers or any other device that may
block the normal detection zone of the
system. Remove the add-on device to
prevent false alerts.
Note: The system does not react to small
or moving objects, particularly those close
to the ground.
Note: The system does not operate during
hard acceleration or steering.
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Reverse Braking Assist
Note: If your vehicle sustains damage to
the bumper or fascia leaving it misaligned
or bent, it could alter the sensing zone
causing inaccurate measurement of
obstacles or false alerts.
Note: Vehicle loading and suspension
changes can impact the angle of the sensors
and may change the normal detection zone
of the system resulting in inaccurate
measurement of obstacles or false alerts.
Note: When you connect a trailer, the
system may detect the trailer and provide
an alert, or the system turns off. If the
system does not turn off, switch the system
off manually after you connect the trailer.
Note: You may experience reduced system
performance on road surfaces that limit
deceleration. For example, roads with ice,
loose gravel, mud or sand.
SWITCHING REVERSE
BRAKING ASSIST ON AND OFF
Press the vehicle icon in the top left corner
of the touchscreen.
1. Press Driver Assistance.
2. Press Additional Settings.
3. Switch Reverse Brake Assist on or off.
Note: The system is unavailable when rear
parking aid or cross traffic alert is off.
OVERRIDING REVERSE
BRAKING ASSIST
There could be instances when
unexpected or unwanted braking occurs.
Firmly pressing the accelerator pedal or
switching the feature off overrides the
system.
REVERSE BRAKING ASSIST
INDICATORS
If the system determines that a collision
with an obstacle may occur, full braking
may apply. Bring your vehicle to a stop a
safe distance away from the obstacle.
E293490
A message and warning
indicator appear when the
system applies the brakes.
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Reverse Braking Assist
REVERSE BRAKING ASSIST – TROUBLESHOOTING
REVERSE BRAKING ASSIST – INFORMATION MESSAGES
ActionMessage
Make sure that all doors, liftgate and hood
are closed. Drive the vehicle on a straight
road for a short period. Make sure the
parking aids and cross traffic alert systems
are on. If the message remains on, have the
system checked as soon as possible.
Reverse Brake Assist Not Available See
Manual
Displays when a system error has occurred.
Have your vehicle checked as soon as
possible.
Reverse Brake Assist Fault
Displays when reverse brake assist is off.Reverse Brake Assist Off
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Reverse Braking Assist
REVERSE BRAKING ASSIST –
FREQUENTLY ASKED QUESTIONS
Why is reverse braking assist unavailable?
• Make sure that all doors, liftgate and
hood are closed. Drive the vehicle on a
straight road for a short period. If the
message remains, contact an
authorized dealer.
• Make sure the cross traffic alert system
is on. See Switching Cross Traffic
Alert On and Off (page 254).
• Make sure the rear parking aid system
is on. See What is the Rear Parking
Aid (page 208).
• Make sure traction control is on. See
Traction Control (page 199).
• The vehicle has sustained a rear end
impact. Contact an authorized dealer
to have the sensors checked for proper
coverage and operation.
• An ABS, traction control or stability
control event may have occurred.
Reverse braking assist resumes
operation when the event is complete.
• Make sure the rear view camera and
360 degree camera are not dirty or
obstructed. If dirty, clean the camera.
If the message still appears after
cleaning the camera, wait a short time
and the message should clear. If the
message does not clear, contact an
authorized dealer.
• Make sure there are no blocked or
faulted sensors. See Switching Cross
Traffic Alert On and Off (page 254).
• You recently had your vehicle serviced,
or the battery disconnected. Drive your
vehicle a short distance to resume
system operation.
• Reverse braking assist does not
function when you connect a trailer.
Operation resumes when you
disconnect the trailer.
Note: If the answers to why the system is
unavailable do not assist in returning reverse
braking assist to available, have the system
checked as soon as possible.
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Reverse Braking Assist
WHAT IS HILL START ASSIST
Hill Start Assist makes it easier for you to
pull away when your vehicle is on a slope
without using the parking brake.
HOW DOES HILL START
ASSIST WORK
When the system activates, your vehicle
remains stationary for a few seconds after
you release the brake pedal. This gives you
time to move your foot from the brake
pedal to the accelerator pedal. The brakes
release when the electric motors provide
propulsion to prevent your vehicle from
rolling down slope.
HILL START ASSIST
PRECAUTIONS
WARNING: The system does not
replace the parking brake. When you
leave your vehicle, always apply the
parking brake.
WARNING: You must remain in
your vehicle when the system turns on.
At all times, you are responsible for
controlling your vehicle, supervising the
system and intervening, if required.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
WARNING: The system turns off if
there is a malfunction.
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Hill Start Assist
HOW DOES AUTO HOLD WORK
Auto Hold applies the brakes to hold your
vehicle after you stop it and release the
brake pedal. This can help when waiting
on a hill or in traffic.
SWITCHING AUTO HOLD ON
AND OFF
WARNING: The system does not
replace the parking brake. When you
leave your vehicle, always apply the
parking brake.
WARNING: You must remain in
your vehicle when the system turns on.
At all times, you are responsible for
controlling your vehicle, supervising the
system and intervening, if required.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
You can switch the system on or off by
accessing the menu in the touchscreen.
1. Access the application drawer on the
touchscreen.
2. Press Settings on the touchscreen.
3. Press Driver Assistance.
Note: You can only switch the system on
after you close the driver door.
Note: The system remembers the last
setting when you start your vehicle.
Note: Make sure you switch the system off
before using an automatic car wash.
USING AUTO HOLD
1. Bring your vehicle to a complete stop.
The auto hold active indicator
illuminates in the information display.
2. Release the brake pedal. The system
holds your vehicle at a standstill. The
auto hold active indicator remains
illuminated in the information display.
3. Pull away in the normal manner. The
system releases the brakes and the
auto hold active indicator switches off.
Note: The system only activates if you
apply enough brake pressure on the brake
pedal.
Note: Under certain conditions, the system
could apply the electric parking brake. The
brake system warning lamp illuminates. The
electric parking brake releases when you
press the accelerator pedal. See
Automatically Releasing the Electric
Parking Brake (page 190).
Note: The system switches off if you shift
into reverse (R) and press the brake pedal.
There could be actions that can cause the
auto hold system not to work when the
following occur:
• When you use active park assist.
• Your vehicle is in stay in neutral mode.
• The driver door is open.
• You shift into reverse (R) before the
system is active.
AUTO HOLD INDICATORS
E323448
Illuminates when the system is
active.
E323449
Illuminates when the system is
on but cannot hold your vehicle
at a standstill at this particular
time.
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Auto Hold
WHAT IS TRACTION CONTROL
The traction control system helps to avoid
drive wheel spin and loss of traction.
HOW DOES TRACTION
CONTROL WORK
If your vehicle begins to slide, the system
applies the brakes to individual wheels
and, when needed, reduces power at the
same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces power in order to
increase traction.
SWITCHING TRACTION
CONTROL ON AND OFF
WARNING: Operating your vehicle
with the traction control disabled could
lead to an increased risk of loss of vehicle
control, vehicle rollover, personal injury
and death.
The traction control system turns on each
time you switch the power on.
The switch for the stability and traction
control system is on the instrument panel.
When you switch the system off, a
message and an illuminated icon appear
on the instrument cluster.
Use the switch again to return the traction
control system to normal operation.
If your vehicle is stuck in mud or snow,
switching traction control off may be
beneficial as this allows the wheels to spin.
Note: When you switch traction control off,
stability control remains fully active.
Your vehicle could have MyKey restrictions
regarding this feature. See What Is
MyKey (page 73).
TRACTION CONTROL
INDICATOR
System Indicator Lights
E130458
TRACTION CONTROL –
TROUBLESHOOTING
TRACTION CONTROL – WARNING
LAMPS
System Messages
E138639
The traction control light
temporarily illuminates on
start-up and flashes when
activated by a driving condition.
The traction control off light temporarily
illuminates on start-up and stays on:
• When you switch the traction control
system off.
• When you select an alternative stability
control mode.
• If a problem occurs in the system.
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Traction Control
TRACTION CONTROL – INFORMATION MESSAGES
AdvanceTrac™ and Traction Control
ActionMessage
The system detects a condition that requires service. Contact
an authorized dealer as soon as possible.
Service AdvanceTrac
The status of the AdvanceTrac system after you switched it
off.
AdvanceTrac Off
The status of the AdvanceTrac system after you switched it
on.
AdvanceTrac On
The status of the AdvanceTrac sport mode after you switched
it on.
AdvanceTrac SPORT
MODE
The status of the traction control system after you switched
it off.
Traction Control Off
The status of the traction control system after you switched
it on.
Traction Control On
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Traction Control
HOW DOES STABILITY
CONTROL WORK
WARNING: Vehicle modifications
involving braking system, aftermarket
roof racks, suspension, steering system,
tire construction and wheel and tire size
may change the handling characteristics
of your vehicle and may adversely affect
the performance of the electronic
stability control system. In addition,
installing any stereo loudspeakers may
interfere with and adversely affect the
electronic stability control system. Install
any aftermarket stereo loudspeaker as
far as possible from the front center
console, the tunnel, and the front seats
in order to minimize the risk of interfering
with the electronic stability control
sensors. Reducing the effectiveness of
the electronic stability control system
could lead to an increased risk of loss of
vehicle control, vehicle rollover, personal
injury and death.
WARNING: Remember that even
advanced technology cannot defy the
laws of physics. It's always possible to
lose control of a vehicle due to
inappropriate driver input for the
conditions. Aggressive driving on any
road condition can cause you to lose
control of your vehicle increasing the risk
of personal injury or property damage.
Activation of the electronic stability
control system is an indication that at
least some of the tires have exceeded
their ability to grip the road; this could
reduce the operator's ability to control
the vehicle potentially resulting in a loss
of vehicle control, vehicle rollover,
personal injury and death. If your
electronic stability control system
activates, SLOW DOWN.
If a driving condition activates either the
stability control or the traction control
system you may experience the following
conditions:
• The stability and traction control light
flashes.
• Your vehicle slows down.
• Reduced power.
The stability control system has several
features built into it to help you maintain
control of your vehicle:
Electronic Stability Control
Electronic stability control enhances your
vehicle’s ability to prevent skids or lateral
slides by applying brakes to one or more
of the wheels individually and, if necessary,
reducing power.
Curve Control
Curve control enhances your vehicle’s
ability to follow the road when cornering
severely or avoiding objects in the roadway.
Curve control operates by reducing power
and, if necessary, applying brakes to one
or more of the wheels individually.
Traction Control
Traction control enhances your vehicle’s
ability to maintain traction of the wheels
by detecting and controlling wheel spin.
See What Is Traction Control (page 199).
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Stability Control
E72903
Vehicle without stability control
skidding off its intended route.
A
Vehicle with stability control
maintaining control on a slippery
surface.
B
SWITCHING STABILITY
CONTROL ON AND OFF
The system turns on each time you switch
the power on.
You can switch the electronic stability
control system off using the switch to the
left of the steering wheel.
E341071
Shifting into reverse (R) will disable the
system.
You can switch the traction control system
off or on independently. See Switching
Traction Control On and Off (page 199).
Note: With electronic stability control off,
E-AWD protection controls remain active
and could be noticeable in slippery
conditions.
Note: While stability control can be turned
off in any drive mode, the acceleration
response in engage mode will provide the
most refined longitudinal control of the
vehicle.
Note: When you choose the drive mode
Unbridled and electronic stability control
is off, it reduces the level of deceleration.
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Stability Control
ESC features
Traction
control system
Electronic
stability
control
Stability
control off
light
ModeButton func-
tions
EnabledEnabledOn during bulb
check
-Default at start-
up
DisabledEnabledOnTraction control
off
Button pressed
momentarily
DisabledDisabledOnESC disabledButton pressed
and held more
than five
seconds
EnabledEnabledOffESC fully
enabled
Button pressed
again after
deactivation
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Stability Control
STABILITY CONTROL
INDICATOR
E138639
If it does not illuminate when you
switch the power on, or remains
on, this indicates a malfunction.
Have your vehicle checked by an
authorized dealer as soon as possible.
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Stability Control
ELECTRIC POWER STEERING
ELECTRIC POWER STEERING
PRECAUTIONS
WARNING: The electric power
steering system has diagnostic checks
that continuously monitor the system. If
a fault is detected, a message displays
in the information display. Stop your
vehicle as soon as it is safe to do so.
Switch the vehicle off. After at least 10
seconds, switch the vehicle on and
watch the information display for a
steering system warning message. If a
steering system warning message
returns, have the system checked as
soon as possible.
WARNING: If the system detects
an error, you may not feel a difference in
the steering, however a serious condition
may exist. Have your vehicle checked as
soon as possible. Failure to do so may
result in loss of steering control.
Adapt your speed and driving behavior
according to reduced steering assist.
Extreme continuous steering may increase
the effort to steer. This occurs to prevent
internal overheating and damage to the
steering system. If this occurs, you will not
lose the ability to steer your vehicle
manually nor will it cause damage to the
system. Normal steering and driving allows
the system to cool down and steering
assist returns to normal.
Note: There is no fluid reservoir to check or
fill.
ELECTRIC POWER STEERING
ADAPTIVE STEERING
Adaptive Learning (If Equipped)
Adaptive learning helps correct road
irregularities and improves overall handling
and steering. It communicates with the
brake system to help operate advanced
stability control and crash avoidance
systems.
Note: When the battery is disconnected or
a new battery is installed, you must drive
your vehicle a short distance before the
system relearns the strategy and reactivates
all systems.
Steering Tips
If the steering wanders or pulls, check for:
• An improperly inflated tire.
• Uneven tire wear.
• Loose or worn suspension
components.
• Improper vehicle alignment.
Note: A high crown in the road or high
crosswinds could also make the steering
wander or pull.
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Steering
STEERING – TROUBLESHOOTING
STEERING – INFORMATION MESSAGES
ActionMessage
The power steering system has detected a
condition that requires service. Have your
vehicle checked as soon as possible.
Steering Fault Service Now
The power steering system is not working.
Stop your vehicle in a safe place. Have your
vehicle checked as soon as possible.
Steering Loss Stop Safely
The power steering system has detected a
condition that requires service. Have your
vehicle checked as soon as possible.
Steering Assist Fault Service Required
The steering system has detected a condi-
tion that requires service. Have your vehicle
checked as soon as possible.
Steering Lock Malfunction Service Now
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Steering
PARKING AID PRECAUTIONS
WARNING: To help avoid personal
injury, always use caution when in
reverse (R) and when using the sensing
system.
WARNING: The system may not
detect objects with surfaces that absorb
reflection. Always drive with due care
and attention. Failure to take care may
result in a crash.
WARNING: Traffic control systems,
fluorescent lamps, inclement weather,
air brakes, external motors and fans may
affect the correct operation of the
sensing system. This may cause reduced
performance or false alerts.
WARNING: The system may not
detect small or moving objects,
particularly those close to the ground.
WARNING: The parking aid system
can only assist you to detect objects
when your vehicle is moving at parking
speeds. To help avoid personal injury you
must take care when using the parking
aid system.
WARNING: The system may not
function if the sensor is blocked.
WARNING: In cold and severe
weather conditions the system may not
function. Rain, snow and spray can all
limit sensor performance.
WARNING: If damage occurs in the
immediate area surrounding the sensor,
have your vehicle checked as soon as
possible.
Note: If your vehicle sustains damage
leaving the sensors misaligned, this will
cause inaccurate measurements or false
alerts.
When you connect a trailer to your vehicle,
the rear parking aid detects the trailer and
provides an alert. Disable the parking aid
when you connect a trailer to prevent the
alert.
Note: Certain add-on devices installed
around the bumper or fascia may create
false alerts, for example, large trailer
hitches, bike or surfboard racks, license plate
brackets, bumper covers or any other device
that could block the normal detection zone
of the parking aid system. Aftermarket spare
tires or spare tire covers mounted to the rear
tailgate could cause false alerts from the
park aid system. Remove the add-on device
to prevent false alerts.
Note: Keep the sensors free from snow, ice
and large accumulations of dirt. If the
sensors are covered, the system's accuracy
can be affected.
Do not clean the sensors with sharp
objects.
Note: When using a programmed MyKey
you cannot switch this off. See MyKey™
(page 73).
SWITCHING PARKING AID ON
AND OFF
E326188
P
Press the parking aid button and
use the menu to turn the system
on and off.
The system can also be turned off using
the pop-up message that appears when
you are in reverse (R).
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Parking Aids
REAR PARKING AID
WHAT IS THE REAR PARKING AID
Rear parking sensors detect objects behind
your vehicle when in reverse (R).
REAR PARKING AID LIMITATIONS
There is a decreased coverage area at the
outer corners.
When using a programmed MyKey, you
cannot switch the rear parking aid off.
The rear parking aid sensors are active
when your vehicle is in reverse (R) and the
vehicle speed is less than 5 mph (8 km/h).
The sensor coverage area is up to 71 in
(180 cm) from the rear bumper.
The rear parking aid detects large objects
when you shift into reverse (R) and any of
the following occur:
• Your vehicle is moving backward at a
low speed.
• Your vehicle is stationary but an object
is approaching the rear of your vehicle
at a low speed.
• Your vehicle is moving backward at a
low speed and an object is moving
towards your vehicle, for example
another vehicle at a low speed.
LOCATING THE REAR PARKING
AID SENSORS
E130178
The rear parking aid sensors are in the rear
bumper.
REAR PARKING AID AUDIBLE
WARNINGS
A warning tone sounds when your vehicle
approaches an object. As your vehicle
moves closer to an object, the rate of the
tone increases. The warning tone
continuously sounds when an object is 12 in
(30 cm) or less from the rear bumper.
If your vehicle remains stationary for a few
seconds, the audible warning turns off. If
your vehicle moves backward the tone
sounds again.
Note: When the parking aid system sounds
a tone, the audio system could reduce the
set volume.
FRONT PARKING AID
WHAT IS THE FRONT PARKING
AID
Front parking sensors detect objects in
front of your vehicle.
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Parking Aids
FRONT PARKING AID
LIMITATIONS
The front parking aid sensors are active
when your vehicle is in any position other
than park (P) and the vehicle speed is less
than 5 mph (8 km/h).
The sensor coverage area is up to 28 in
(70 cm) from the bumper.
If your vehicle is in reverse (R), the front
parking aid detects objects when your
vehicle is moving at a low speed or an
object is moving toward your vehicle and
provides an audio warning, for example
another vehicle at a low speed. Once your
vehicle reaches a stop, the audio warning
stops after a few seconds. Visual indication
is always active in reverse (R).
If your vehicle is in any forward gear, the
front parking aid provides audible warnings
and visual indication when your vehicle is
moving at a speed of 5 mph (8 km/h) or
below and the system detects an object
within the detection zone. Once your
vehicle reaches a stop, the visual indication
and audio warning stops after a few
seconds.
If your vehicle is in neutral (N), the front
and rear sensors provide visual indication
only when your vehicle is moving below a
speed of 5 mph (8 km/h) and obstacles
are detected inside the detection areas.
Once your vehicle stops, the visual
indication and audio warning stops after
a few seconds.
LOCATING THE FRONT PARKING
AID SENSORS
E187330
The front parking aid sensors are in the
front bumper.
FRONT PARKING AID AUDIBLE
WARNINGS
A warning tone sounds when there is an
object within 28 in (70 cm) from the front
bumper. As your vehicle moves closer to
an object, the rate of the tone increases.
The warning tone continuously sounds
when an object is 12 in (30 cm) or less from
the front bumper.
Note: If the detected object is 12 in (30 cm)
or less from your vehicle, visual indication
remains on.
SIDE PARKING AID (IF EQUIPPED)
WHAT IS THE SIDE PARKING AID
The front and rear outermost parking aid
sensors map objects that are near to the
sides of your vehicle.
SIDE PARKING AID LIMITATIONS
The sensor coverage is up to 24 in (60 cm)
from the sides of your vehicle.
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Parking Aids
The side parking aid may not function if:
• Your vehicle remains stationary for over
two minutes.
• The anti-lock brake system activates.
• The traction control system activates.
• Your vehicle is in park (P).
• The steering wheel angle information
is not available. You must drive at least
492 ft (150 m) above 19 mph
(30 km/h) to reset the steering wheel
angle information.
Note: If you switch traction control off, the
side sensing system also turns off.
To reinitialize the system, drive the length
of your vehicle.
The side parking aid does not detect an
object that is moving toward the side of
your vehicle, for example another vehicle
moving at a low speed, if it does not pass
a front or rear parking aid sensor.
If the transmission is in reverse (R), the side
sensing system provides audible warnings.
When your vehicle is moving slowly,
obstacles are detected within 24 in
(60 cm) and are inside the driving path of
your vehicle. Once your vehicle reaches a
standstill condition, the audible warning
stops after a few seconds. Visual indication
is always present in reverse (R).
If your vehicle is in neutral (N), the side
sensing system provides visual indication
only when your vehicle is moving slowly
and there is a front or rear park aid
obstacle detected, and the side obstacle
is within 24 in (60 cm) from the side of
your vehicle. Once your vehicle reaches a
stop, the visual indication stops after a few
seconds.
If the transmission is in drive (D) or any
other forward gear, the side sensing system
provides audible and visual warnings.
When your vehicle is moving slowly,
obstacles are detected within 24 in
(60 cm) and are inside the driving path of
your vehicle. Once your vehicle reaches a
standstill condition, the audible warning
and visual indication stops after a few
seconds.
LOCATING THE SIDE PARKING AID
SENSORS
E187810
The side parking sensors are in the front
and rear bumpers on both sides of the
vehicle.
SIDE PARKING AID AUDIBLE
WARNINGS
When the side parking aid detects an
object within the coverage area and the
driving path of your vehicle, an audible
warning sounds. As your vehicle moves
closer to the object, the rate of the tone
increases.
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Parking Aids
PARKING AID INDICATORS
E333288
The system provides object distance
indication through the information and
entertainment display.
• As the distance to the object
decreases, the indicator waves and the
lines move toward the vehicle icon.
• If there is no object detected, the
distance indicator lines are grey.
Visual indication remains on when your
vehicle is in reverse (R). In any other gear,
when you stop your vehicle, visual
indication turns off after four seconds.
If the parking aids are not available, the
side distance indicator lines do not display.
PARKING AIDS –
TROUBLESHOOTING
PARKING AIDS – INFORMATION
MESSAGES
If a fault is present in the parking aids, a
warning message appears in the
instrument cluster or the information and
entertainment display.
ActionMessage
The system detects a condition that
requires service. Have your vehicle checked
as soon as possible.
Check Front Park Aid
The system detects a condition that
requires service. Have your vehicle checked
as soon as possible.
Check Rear Park Aid
Displays the park aid status.Front Park Aid On Off
Displays the park aid status.Rear Park Aid On Off
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Parking Aids
WHAT IS THE REAR VIEW
CAMERA
The rear view camera provides a video
image of the area behind your vehicle when
the transmission is in reverse (R).
REAR VIEW CAMERA
PRECAUTIONS
WARNING: The rear view camera
system is a reverse aid supplement
device that still requires the driver to use
it in conjunction with the interior and
exterior mirrors for maximum coverage.
WARNING: Objects that are close
to either corner of the bumper or under
the bumper, might not be seen on the
screen due to the limited coverage of the
camera system.
WARNING: Reverse your vehicle
slowly. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING: Use caution when the
rear cargo door is ajar. If the rear cargo
door is ajar, the camera will be out of
position and the video image could be
incorrect. All guide lines disappear when
the rear cargo door is ajar. Failure to
follow this instruction could result in
personal injury.
WARNING: Use caution when
turning camera features on or off when
the transmission is not in park (P). Make
sure your vehicle is not moving.
Note: If the image comes on while the
transmission is not in reverse (R), have the
system inspected by your authorized dealer.
LOCATING THE REAR VIEW
CAMERA
The rear view camera is on the luggage
compartment door. It provides a video
image of the area behind your vehicle.
REAR VIEW CAMERA GUIDE
LINES
Note: Active guide lines and fixed guide
lines are only available when the
transmission is in reverse (R).
Note: The centerline is only available if the
active or fixed guide lines are on.
E306774
A. Active guide lines.
B. Centerline.
C. Fixed guide line: Green zone.
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Rear View Camera
D. Fixed guide line: Yellow zone.
E. Fixed guide line: Red zone.
F. Rear bumper.
Active guide lines only show with fixed
guide lines. To use active guide lines, turn
the steering wheel to point the guide lines
toward an intended path. If the steering
wheel position changes while reversing,
your vehicle might deviate from the
intended path.
The fixed and active guide lines fade in and
out depending on the steering wheel
position. The active guide lines do not
display when the steering wheel position
is straight.
Use caution while reversing. Objects in the
red zone are closest to your vehicle and
objects in the green zone are farther away.
Objects get closer to your vehicle as they
move from the green zone to the yellow or
red zones. Use the side view mirrors and
rear view mirror to get better coverage on
both sides and rear of your vehicle.
REAR VIEW CAMERA OBJECT
DISTANCE INDICATORS
The system provides an image of your
vehicle and the sensor zones. The zones
highlight green, yellow, and red when the
parking aid sensors detect an object in the
coverage area.
REAR VIEW CAMERA
SETTINGS
ZOOMING THE REAR VIEW
CAMERA IN AND OUT
WARNING: When manual zoom is
on, the full area behind your vehicle may
not show. Be aware of your surroundings
when using the manual zoom feature.
Selectable settings for this feature are
zoom in (+) and zoom out (-). Press the
symbol on the camera screen to change
the view. The default setting is zoom off.
This allows you to get a closer view of an
object behind your vehicle. The zoomed
image keeps the bumper in the image to
provide a reference. The zoom is only
active while the transmission is in reverse
(R).
Note: Manual zoom is only available when
the transmission is in reverse (R).
Note: Only the centerline shows when you
enable manual zoom.
SWITCHING REAR VIEW CAMERA
DELAY ON AND OFF
Access the vehicle drawer on the
touchscreen.
1. Press SETTINGS.
2. Press Driver Assistance.
3. Switch Rear View Camera Delay on or
off.
When shifting the transmission out of
reverse (R) and into any gear other than
park (P), the camera image remains in the
display until:
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Rear View Camera
• Your vehicle speed reaches
approximately 5 mph (8 km/h).
• You shift your vehicle into park (P).
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Rear View Camera
WHAT IS THE 360 DEGREE
CAMERA
The 360 degree camera system consists
of front, side and rear cameras.
The 360 degree camera system:
• Allows you to see what is directly in
front of or behind your vehicle.
• Provides a cross traffic view in front of
and behind your vehicle.
• Allows you to see a top-down view of
the area outside your vehicle, including
the blind spots.
The system provides visibility around your
vehicle to you in parking maneuvers such
as:
• Centering in a parking space.
• Obstacles near your vehicle.
• Parallel parking.
HOW DOES THE 360 DEGREE
CAMERA WORK
The 360 Degree Camera system:
• Allows you to see what is directly in
front of or behind your vehicle.
• Helps you when parallel parking and
centering in a parking space.
• Provides a cross traffic view in front of
and behind your vehicle.
• Allows you to see a top-down view of
the area outside your vehicle, including
the blind spots and obstacles near your
vehicle.
360 DEGREE CAMERA
PRECAUTIONS
WARNING: The 360 degree
camera system still requires the driver
to use it in conjunction with looking out
of the windows, and checking the interior
and exterior mirrors for maximum
coverage.
WARNING: Objects that are close
to either corner of the bumper or under
the bumper, might not be seen on the
screen due to the limited coverage of the
camera system.
WARNING: Use caution when
turning camera features on or off when
the transmission is not in park (P). Make
sure your vehicle is not moving.
WARNING: Do not switch the
camera features on or off when your
vehicle is moving.
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
360 DEGREE CAMERA
LIMITATIONS
Note: Use caution if a door is ajar. The 360
degree camera could be out of position and
the image could be incorrect.
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360 Degree Camera (If Equipped)
LOCATING THE 360 DEGREE
CAMERAS
Rear View Camera
The rear view camera is on the liftgate. It
provides a video image of the area behind
your vehicle.
Front View Camera
The front view camera is in the grille. It
provides a video image of the area in front
of your vehicle. To use the front camera
system, place the transmission in any gear
except reverse (R) and press the camera
icon in the corner of the screen.
Side View Camera
The side view camera is on the outside
mirror. It provides a video image of the area
on the sides of your vehicle to aid you when
parking.
360 DEGREE CAMERA GUIDE
LINES
Note: Active guide lines are only available
when the transmission is in reverse (R).
E306774
Active guide lines.A
Centerline.B
Fixed guide line: Green zone.C
Fixed guide line: Yellow zone.D
Fixed guide line: Red zone.E
Rear bumper.F
Active guide lines only show with fixed
guide lines. Turn the steering wheel to
point the guide lines toward an intended
path. If the steering wheel position changes
when reversing, your vehicle could deviate
from the intended path.
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360 Degree Camera (If Equipped)
The fixed and active guide lines fade in and
out depending on the steering wheel
position. The active guide lines do not
display when the steering wheel position
is straight.
Objects in the red zone are closest to your
vehicle and objects in the green zone are
farther away. Objects get closer to your
vehicle as they move from the green zone
to the yellow or red zones. Use the side
view mirrors and rear view mirror to get
better coverage on both sides and rear of
your vehicle.
Keep Out Zone
E310341
The Keep Out Zone is represented by the
yellow dotted lines running parallel to your
vehicle.
360 DEGREE CAMERA
SETTINGS
SWITCHING THE 360 DEGREE
CAMERA ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press CONTROLS.
3. Press camera.
Note: When the camera button is pressed,
the front 360 camera view is shown as
default and other front camera views are
accessed from the screen.
Note: The rear view camera activates when
you switch into reverse (R).
The following camera views can be
changed on the touchscreen:
• Normal view.
• Normal view with 360.
• Split view.
When in park (P), neutral (N) or drive (D),
only the front images display when the
button is pressed.
Note: The 360 degree camera system turns
off when your vehicle is traveling at low
speed, except when in reverse (R).
SWITCHING THE 360 DEGREE
CAMERA VIEW
E337002
Press to access the different
camera views.
E224783
Normal + 360 view: Contains
the normal camera view next to
a 360 degree camera view.
E336516
Normal view: Provides an
image of what is directly in front
of or behind your vehicle.
E336517
Split view: Provides an
extended view of what is in front
of or behind your vehicle.
E224485
Zooms in on the image.
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360 Degree Camera (If Equipped)
WHAT IS ACTIVE PARK
ASSIST
Assists you with parking in and out of
parking spaces.
HOW DOES ACTIVE PARK
ASSIST WORK
Active park assist uses sensors to detect
parking spaces. Active park assist controls
steering, acceleration, braking and shifting
as required to maneuver into or out of a
parking space when activate.
ACTIVE PARK ASSIST
PRECAUTIONS
WARNING: You must remain in
your vehicle when the system turns on.
At all times, you are responsible for
controlling your vehicle, supervising the
system and intervening, if required.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
WARNING: The sensors may not
detect objects in heavy rain or other
conditions that cause interference.
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: Do not use the system
with accessories that extend beyond the
front or rear of your vehicle, for example
a trailer hitch or bike rack. The system is
not able to make corrections for the
additional length of the accessories.
SWITCHING ACTIVE PARK
ASSIST ON AND OFF
E326188
P
Press the active park assist
button, then press the active
park assist icon on the
touchscreen to bring up full screen
notifications.
Press the soft keys on the touchscreen to
switch between the parallel park in,
perpendicular park in, or parallel park out
parking modes.
Cancelling Active Park Assist
To cancel parking assistance at any time,
shift out of neutral (N).
Pausing Active Park Assist
To pause parking assistance at any time,
release the active park assist button.
If you open the passenger or rear doors,
active park assist pauses.
To resume parking, press and hold the
button again.
ENTERING A PARALLEL
PARKING SPACE
1. Press the active park assist button.
Note: The system detects other vehicles
and curbs to find a parking space.
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Active Park Assist (If Equipped)
2. Use the turn signal lever to search for
a parking space on the driver or
passenger side of your vehicle.
Note: If you do not use the turn signal lever,
the system searches for a parking space on
the passenger side of your vehicle.
3. Drive your vehicle approximately 3 ft
(1 m) away from and parallel to the
other parked vehicles when searching
for a parking space.
Note: A tone sounds and a message
appears in the information and
entertainment display when active park
assist finds a suitable parking space.
4. Press and hold the brake pedal.
5. Release the steering wheel and shift
into neutral (N).
6. Press and hold the active park assist
button.
7. Release the brake pedal to allow your
vehicle to park.
Note: You can slow down your vehicle at
any time by pressing the brake pedal.
Note: When parallel parking between
objects, the system parks closer to the
object in front of your vehicle to allow easier
access to the luggage compartment.
Note: When parking is complete, your
vehicle shifts into park (P).
ENTERING A PERPENDICULAR
PARKING SPACE
1. Press the active park assist button.
Note: Active park assist does not recognize
parking space lines and centers your vehicle
between objects.
2. Press the active park assist icon on the
touchscreen.
3. Select perpendicular parking.
4. Use the turn signal lever to search for
a parking space on the driver or
passenger side of your vehicle.
Note: If you do not use the turn signal lever,
the system searches for a parking space on
the passenger side of your vehicle.
5. Drive your vehicle approximately 3 ft
(1 m) away from and perpendicular to
the other parked vehicles when
searching for a parking space.
Note: A tone sounds and a message
appears in the information and
entertainment display when active park
assist finds a parking space.
6. Press and hold the brake pedal.
7. Release the steering wheel and shift
into neutral (N).
8. Press and hold the active park assist
button.
9. Release the brake pedal to allow the
vehicle to park.
Note: Active park assist backs your vehicle
into parking spaces.
Note: Active park assist aligns the front end
of your vehicle with the lane side of the
object next to it.
Note: When the system detects only one
object, it allows enough distance to open
the door on either side.
Note: You can slow down your vehicle at
any time by pressing the brake pedal.
Note: When parking is complete, your
vehicle shifts into park (P).
EXITING A PARKING SPACE
Active park assist only assists leaving
parallel parking spaces.
1. Press the active park assist button.
2. Press the active park assist icon on the
touchscreen.
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Active Park Assist (If Equipped)
3. Select parallel park exit.
4. Use the turn signal to choose the
direction to exit the parking space.
5. Press and hold the brake pedal.
6. Release the steering wheel and shift
into neutral (N).
7. Release the parking brake.
8. Press and hold the active park assist
button.
9. Release the brake pedal to allow your
vehicle to move.
Note: After active park assist drives your
vehicle to a position where you can exit the
parking space in a forward movement, a
message appears instructing you to take full
control of your vehicle.
10. Take control of your vehicle.
Note: You can slow down your vehicle at
any time by pressing the brake pedal.
ACTIVE PARK ASSIST –
TROUBLESHOOTING
ACTIVE PARK ASSIST –
INFORMATION MESSAGES
ActionMessage
The system
requires service.
Have your vehicle
checked as soon as
possible.
Active Park Fault
ACTIVE PARK ASSIST –
FREQUENTLY ASKED QUESTIONS
Why does active park assist not
operate correctly?
The system is unable to detect a
vehicle, curb or object to park next to
or in between. The system needs
boundary objects to operate correctly.
Why does active park assist not search
for a parking space?
You have switched traction control off.
Why does active park assist not search
for a parking space?
The transmission is in reverse (R). Your
vehicle must be moving forward to be
able to detect a parking space.
Why does active park assist not offer
a parking space?
The sensors could be blocked. For
example, snow, ice or large
accumulations of dirt. Blocked sensors
can affect how the system functions.
Why does active park assist not offer
a parking space?
The sensors in the front or rear bumper
could be damaged.
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Active Park Assist (If Equipped)
Why does active park assist not offer
a parking space?
There is not enough room in the
parking space for your vehicle to safely
park.
Why does active park assist not offer
a parking space?
There is not enough space for the
parking maneuver on the opposite side
of the parking space.
Why does active park assist not offer
a parking space?
The parking space is more than 5 ft
(1.5 m) or less than 2 ft (0.5 m) away
from your vehicle.
Why does active park assist not offer
a parking space?
Your vehicle's speed is greater than
22 mph (35 km/h) for parallel parking
or greater than 19 mph (30 km/h) for
perpendicular parking.
Why does active park assist not offer
a parking space?
You recently disconnected or replaced
the battery. After you reconnect the
battery you must drive your vehicle on
a straight road for a short period of
time.
Why does active park assist not
correctly position the vehicle into a
parking space?
An irregular curb along the parking
space prevents the system from
correctly aligning your vehicle.
Why does active park assist not
correctly position the vehicle into a
parking space?
Vehicles or objects bordering the
space could not be correctly parked.
Why does active park assist not
correctly position the vehicle into a
parking space?
Your vehicle stopped too far past the
parking space.
Why does active park assist not
correctly position the vehicle into a
parking space?
The tires are not correctly installed or
maintained. For example, using a spare
tire, not inflated correctly, improper
size, or of different sizes.
Why does active park assist not
correctly position the vehicle into a
parking space?
A repair or alteration changed the
detection capabilities.
Why does active park assist not
correctly position the vehicle into a
parking space?
A parked vehicle has a high
attachment. For example, a salt
sprayer, snowplow or moving truck
bed.
Why does active park assist not
correctly position the vehicle into a
parking space?
The parking space length, or position
of parked objects, changes after your
vehicle passes the space.
Why does active park assist not
correctly position the vehicle into a
parking space?
The temperature around your vehicle
quickly changes. For example, driving
from a heated garage into a cold
outside temperature, or after leaving
a car wash.
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Active Park Assist (If Equipped)
HOW DOES ADAPTIVE CRUISE
CONTROL WITH STOP AND GO
WORK
Adaptive cruise control with stop and go
uses radar and camera sensors to maintain
a set gap between your vehicle and the
vehicle in front of you while following it to
a complete stop. Stop and go can also be
set to follow a vehicle directly in front of
you and adjust the set speed, while you are
at a complete stop.
ADAPTIVE CRUISE CONTROL
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: Pay close attention to
changing road conditions such as
entering or leaving a highway, on roads
with intersections or roundabouts, roads
without visible lanes of travel, roads that
are winding, slippery, unpaved, or steep
slopes.
WARNING: The system is not a
crash warning or avoidance system.
WARNING: Do not use tire sizes
other than those recommended because
this can affect the normal operation of
the system. Failure to do so may result
in a loss of vehicle control, which could
result in serious injury.
WARNING: Do not use the system
in poor visibility, for example fog, heavy
rain, spray or snow.
When Following a Vehicle
WARNING: When following a
vehicle that is braking, your vehicle does
not always decelerate quickly enough to
avoid a crash without driver intervention.
Apply the brakes when necessary. Failure
to follow this instruction could result in
personal injury or death.
Hilly Condition Usage
You should select a lower gear when the
system is active in situations such as
prolonged downhill driving on steep slopes,
for example in mountainous areas.
ADAPTIVE CRUISE CONTROL
LIMITATIONS
Sensor Limitations
WARNING: On rare occasions,
detection issues can occur due to the
road infrastructures, for example bridges,
tunnels and safety barriers. In these
cases, the system may brake late or
unexpectedly. At all times, you are
responsible for controlling your vehicle,
supervising the system and intervening,
if required.
WARNING: If the system
malfunctions, have your vehicle checked
as soon as possible.
WARNING: Large contrasts in
outside lighting can limit sensor
performance.
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Adaptive Cruise Control
WARNING: The system only warns
of vehicles detected by the radar sensor.
In some cases there may be no warning
or a delayed warning. Apply the brakes
when necessary. Failure to follow this
instruction could result in personal injury
or death.
WARNING: The system may not
detect stationary or slow moving
vehicles below 6 mph (10 km/h).
WARNING: The system does not
detect pedestrians or objects in the road.
WARNING: The system does not
detect oncoming vehicles in the same
lane.
WARNING: The system may not
operate properly if the sensor is blocked.
Keep the windshield free from
obstruction.
WARNING: The sensor may
incorrectly track lane markings as other
structures or objects. This can result in
a false or missed warning.
E324212
Camera.1
Radar sensor.2
The camera is mounted on the windshield
behind the interior mirror. The radar sensor
is in the lower grille.
Note: You cannot see the sensor. It is
behind a fascia panel.
Note: Keep the front of your vehicle free of
dirt, metal badges or objects. Vehicle front
protectors, aftermarket lights, additional
paint or plastic coatings could also degrade
sensor performance.
A message displays if something obstructs
the camera or the sensor. When something
blocks the sensor, the system cannot
detect a vehicle ahead and does not
function. See Adaptive Cruise Control
– Information Messages (page 232).
The radar sensor has a limited field of view.
It may not detect vehicles at all or detect
a vehicle later than expected in some
situations. The lead vehicle image does
not illuminate if the system does not
detect a vehicle in front of you.
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Adaptive Cruise Control
Detection Issues Can Occur:
E71621
When driving on a different line
than the vehicle in front.
A
With vehicles that edge into your
lane. The system can only detect
these vehicles once they move
fully into your lane.
B
There may be issues with the
detection of vehicles in front
when driving into and coming out
of a bend or curve in the road.
C
In these cases, the system may brake late
or unexpectedly.
If something hits the front end of your
vehicle or damage occurs, the
radar-sensing zone could change. This
could cause missed or false vehicle
detection.
Optimal system performance requires a
clear view of the road by the
windshield-mounted camera.
Optimal performance may not occur if:
• The camera is blocked.
• There is poor visibility or lighting
conditions.
• There are bad weather conditions.
SWITCHING ADAPTIVE
CRUISE CONTROL ON AND OFF
The cruise controls are on the steering
wheel. See Visual Search (page 25).
Switching Adaptive Cruise Control
On
E144529
Press the button to activate the
system. When the system
activates, the set speed is equal
to whichever is greater, the current vehicle
speed, or 15 mph when in imperial units or
20 km/h when in metric units. If the speed
is too low, or other conditions are not
correct for adaptive cruise control
activation, the system enters standby
mode. When you are below 15 mph when
in imperial units or 20 km/h when in metric
units, adaptive cruise control does not
activate unless you are following another
vehicle.
The indicator, current gap setting and set
speed appear in the instrument cluster
display.
Switching Adaptive Cruise Control
Off
E144529
Press the button when the
system is in standby mode or
switch the ignition off.
Note: When you switch the system off, the
set speed clears.
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Adaptive Cruise Control
ADAPTIVE CRUISE CONTROL
AUTOMATIC CANCELLATION
The system may cancel if:
• The tires lose traction.
• You apply the parking brake.
The system may cancel and set the parking
brake if:
• You unbuckle the seatbelt and open
the driver door after you stop your
vehicle.
• Your vehicle is at a stop continuously
for more than three minutes.
The system may deactivate or prevent
activating when requested if:
• The vehicle has a blocked sensor.
• The brake temperature is too high.
• There is a failure in the system or a
related system.
SETTING THE ADAPTIVE
CRUISE CONTROL SPEED
Drive to the speed you prefer.
Press the toggle button upward
or downward to set the current
speed.
Take your foot off the accelerator pedal.
The indicator, current gap setting and set
speed appear in the instrument cluster
display.
E255686
A vehicle image illuminates if there is a
vehicle detected in front of you.
Note: When adaptive cruise control is
active, the speedometer may vary slightly
from the set speed displayed in the
instrument cluster display.
Setting the Adaptive Cruise Speed
from a Complete Stop
Press the toggle button upward
or downward while keeping the
brake pedal fully pressed.
The set speed adjusts to 15 mph when in
imperial units or 20 km/h when in metric
units.
The indicator, current gap setting and set
speed appear in the instrument cluster
display.
Note: The system will activate from a
complete stop only when it detects a lead
vehicle in close proximity.
Manually Changing the Set Speed
Press and release the toggle
button upward to increase the
set speed in small increments.
Press and hold the toggle button upward
to increase the set speed in large
increments. Release the button when you
reach the speed you prefer.
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Adaptive Cruise Control
Press and release the toggle
button downward to decrease
the set speed in small
increments.
Press and hold the toggle button
downward to decrease the set speed in
large increments. Release the button when
you reach the speed you prefer.
You can also press the accelerator or brake
pedal until you reach the speed you prefer.
Press the toggle button upward or
downward to select the current speed as
the set speed.
The system may apply the brakes to slow
the vehicle to the new set speed. The set
speed continuously displays in the
instrument cluster display when the
system is active.
SETTING THE ADAPTIVE
CRUISE CONTROL GAP
Press the button to cycle
through the four gap settings.
E255686
The selected gap appears in the
instrument cluster display as shown by the
bars in the image.
Note: The gap setting is time dependent
and therefore, the distance adjusts with your
vehicle speed.
Note: It is your responsibility to select a gap
appropriate to the driving conditions.
Adaptive Cruise Control Gap Settings
Dynamic
Behavior
Gap DistanceGraphic
Display,
Bars Indic-
ated
Between
Vehicles
Sport.Closest.1
Normal.Close.2
Normal.Medium.3
Comfort.Far.4
Each time you switch the system on, it
selects the last chosen gap setting.
Following a Vehicle
When a vehicle ahead of you enters the
same lane or a slower vehicle is ahead in
the same lane, the vehicle speed adjusts
to maintain the gap setting.
Note: When you are following a vehicle and
you switch on a turn signal lamp, adaptive
cruise control may provide a small,
temporary acceleration to help you pass.
Your vehicle maintains a consistent gap
from the vehicle ahead until:
• The vehicle in front of you accelerates
to a speed above the set speed.
• The vehicle in front of you moves out
of the lane you are in.
• You set a new gap distance.
The system applies the brakes to slow
down your vehicle to maintain a safe gap
distance from the vehicle in front of you.
The system only applies limited braking.
You can override the system by applying
the brakes.
Note: The brakes may emit noise when
applied by the system.
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Adaptive Cruise Control
If the system determines that its maximum
braking level is not sufficient, an audible
warning sounds, a message appears in the
instrument cluster display and an indicator
flashes when the system continues to
brake. Take immediate action.
CANCELING THE SET SPEED
E308130
Press the button or tap the brake
pedal.
The set speed does not erase.
RESUMING THE SET SPEED
E308130
Press the button.
Your vehicle speed returns to the
previously set speed and gap setting. The
set speed displays continuously in the
instrument cluster display when the
system is active.
Note: Only use resume if you are aware of
the set speed and intend to return to it.
Resuming the Set Speed from a
Complete Stop
If your vehicle follows a vehicle to a
complete stop and remains stationary for
less than a few seconds, your vehicle
accelerates from a stationary position to
follow the vehicle ahead.
If your vehicle follows a vehicle to a
complete stop and remains stationary for
more than a few seconds, an indicator and
message displays.
E335541
ActionMessage
Cruise control does not resume automatic-
ally when this display is active.
Stopped
If the lead vehicle begins to move, you are
prompted to press the resume button.
Press Resume Button
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ActionMessage
Press and release the button or use the
accelerator pedal to resume following the
lead vehicle.
Displays when on a limited access highway
after following a vehicle to a complete stop.
In this situation, the vehicle resumes
following the lead vehicle without a button
press or pressing the accelerator pedal. The
system can remain in auto-resume state
for approximately 30 seconds, after which
it no longer automatically resumes.
Auto-Resume
OVERRIDING THE SET SPEED
WARNING: If you override the
system by pressing the accelerator
pedal, it does not automatically apply
the brakes to maintain a gap from any
vehicle ahead.
When you press the accelerator pedal, you
override the set speed and gap distance.
Use the accelerator pedal to intentionally
exceed the set speed limit.
When you override the system, the green
indicator illuminates and the vehicle icon
does not appear in the instrument cluster
display.
The system resumes operation when you
release the accelerator pedal. The vehicle
speed decreases to the set speed, or a
lower speed if following a slower vehicle.
ADAPTIVE CRUISE CONTROL
INDICATORS
E144529
Illuminates when you switch
adaptive cruise control on. The
color of the indicator changes to
indicate the system status.
White indicates the system is on but
inactive.
Green indicates that you set the speed and
the system is active.
SWITCHING FROM ADAPTIVE
CRUISE CONTROL TO CRUISE
CONTROL
WARNING: Normal cruise control
will not brake when your vehicle is
approaching slower vehicles. Always be
aware of which mode you have selected
and apply the brakes when necessary.
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
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Adaptive Cruise Control
4. Press Cruise Control.
5. Press Normal Cruise Control.
E332905
The cruise control indicator
replaces the adaptive cruise
control indicator if you select
normal cruise control. The gap setting
does not display, and the system does not
respond to lead vehicles. Automatic
emergency braking remains active to
maintain set speed. The system
remembers the last setting when you start
your vehicle.
LANE CENTERING
HOW DOES LANE CENTERING
WORK
Adaptive cruise control with lane centering
uses radar and camera sensors to help
keep your vehicle in the lane by applying
continuous assistance steering torque
input toward the lane center on highways.
Note: The adaptive cruise control gap
setting operates normally.
LANE CENTERING PRECAUTIONS
WARNING: Do not use the system
when towing a trailer. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: Do not use the system
if any changes or modifications to the
steering wheel have been made. Any
changes or modifications to the steering
wheel could affect the functionality or
performance of the system. Failure to
follow this instruction could result in the
loss of control of your vehicle, personal
injury or death.
Adaptive cruise control precautions apply
to lane centering unless stated otherwise
or contradicted by a lane centering
precaution. See Adaptive Cruise Control
Precautions (page 222).
LANE CENTERING
REQUIREMENTS
You must keep your hands on the steering
wheel at all times.
The system only activates when all of the
following occur:
• You have adaptive cruise control with
stop and go on.
• Lane centering assist is enabled in your
information and entertainment screen.
See Switching Lane Centering On
and Off (page 230).
• You have your hands on the steering
wheel.
• The system detects both lane
markings.
Note: If it does not detect valid lane
markings, the system stays inactive until
valid markings are available.
LANE CENTERING LIMITATIONS
Adaptive cruise control limitations apply
to lane centering unless stated otherwise
or contradicted by a lane centering
limitation. See Adaptive Cruise Control
Limitations (page 222).
Lane Centering may not correctly operate
in any of the following conditions:
• Your vehicle is not centered in the lane.
• The lane is too narrow or wide.
• The system does not detect at least
one lane marking or when lanes merge
or split.
• Limited steering torque input is applied.
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Adaptive Cruise Control
• Areas under construction or new
infrastructure.
• When modifications to the steering
system have been made.
• When using a spare tire.
• In high wind conditions.
Note: The driving assistance torque is
limited and may not be sufficient for all
driving situations such as driving through
tight curves or driving through curves at high
speeds.
Note: In exceptional conditions, the system
may deviate from the center line.
SWITCHING LANE CENTERING ON
AND OFF
You must keep your hands on the steering
wheel at all times.
The controls are on the steering wheel.
E308131
Press the button.
The indicator appears in the instrument
cluster display. When the system is on, the
color of the indicator changes to indicate
the system status.
You can override the system at any time
by steering your vehicle.
Note: The correct requirements must be
met before you can switch the system on.
See Lane Centering Requirements (page
229).
If you drive off-center within the lane, the
system sets and maintains that preferred
lane position. The system provides
continuous assistance steering torque
input toward the preferred position.
Note: The system can only set preferred
lane positions within the lane.
Note: If the system cancels, the preferred
position erases. On the next activation, the
system provides continuous assistance
steering torque input toward the lane center.
Enabling and Disabling Lane
Centering
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Cruise Control.
5. Press Lane Centering Assist.
LANE CENTERING ALERTS
You must keep your hands on the steering
wheel at all times.
When the system is active and detects no
steering activity for a period of time, the
system alerts you to put your hands on the
steering wheel. If you do not react to the
warnings the system cancels and slows
your vehicle down to idle speeds while
maintaining steering control.
The system also alerts you if your vehicle
crosses lane markings without detected
steering activity.
Note: The system may detect a light grip
or touch on the steering wheel as hands-off
driving.
LANE CENTERING AUTOMATIC
CANCELLATION
When an external condition cancels the
system, for example, no lane markings
available, a tone sounds and a message
appears in the instrument cluster display.
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Adaptive Cruise Control
E308130
If your vehicle starts to slow
down, you must provide steering
input to the wheel and press and
release the button to regain full system
performance.
Automatic cancellation can also occur if:
• The lane becomes too wide or too
narrow.
• The system cannot detect valid lane
markings.
• Lane markings cross over one another.
Note: The system disables until the next
key cycle if your vehicle slows down due to
driver inactivity twice within a key cycle.
LANE CENTERING INDICATORS
E297977
Illuminates when you switch
lane centering on. The color of
the indicator changes to indicate
the system status.
Gray indicates the system is on but
inactive.
Green indicates the system is active and
applying steering torque assistance input
to keep your vehicle in the center of the
lane.
Amber with an audible tone and then gray
indicates a system automatic cancellation.
INTELLIGENT ADAPTIVE
CRUISE CONTROL
HOW DOES INTELLIGENT
ADAPTIVE CRUISE CONTROL
WORK
Intelligent adaptive cruise control
combines speed sign recognition with
adaptive cruise control to adjust the cruise
set speed to the speed limit detected by
the speed sign recognition system. As the
system detects new speed signs, the set
speed updates.
Note: The adaptive cruise control gap
setting operates normally.
INTELLIGENT ADAPTIVE CRUISE
CONTROL PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
INTELLIGENT ADAPTIVE CRUISE
CONTROL REQUIREMENTS
Traffic sign recognition must be enabled
for intelligent adaptive cruise control to be
active.
INTELLIGENT ADAPTIVE CRUISE
CONTROL LIMITATIONS
The speed limit information provided by
the navigation map data could be
inaccurate or out of date.
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Adaptive Cruise Control
The system may not detect and read
speed limit signs with conditional
information, for example, when a sign is
flashing, during specific time ranges, or
when children are present.
Note: The system does not set the vehicle
speed to speed limits shown with a
supplementary traffic sign.
Under certain conditions, the system may
not adjust the vehicle speed until after your
vehicle passes the speed limit.
SWITCHING INTELLIGENT MODE
ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Cruise Control.
5. Press Speed Sign Recognition.
ADJUSTING THE SET SPEED
TOLERANCE
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Cruise Control.
5. Press Adaptive Cruise Control.
6. Press Speed Sign Recognition.
7. Press Tolerance.
8. Use + and - to set the tolerance.
Note: You cannot set the tolerance more
than 20 mph (30 km/h) above or below the
recognized speed.
INTELLIGENT ADAPTIVE CRUISE
CONTROL ALERTS
If you increase the set speed beyond the
speed limit or speed limit plus a positive
tolerance value, the set speed indicator
flashes.
The warning does not occur if:
• You override the set speed using the
accelerator pedal.
• The vehicle speed exceeds the set
speed due to being on a downhill slope.
INTELLIGENT ADAPTIVE CRUISE
CONTROL INDICATORS
E337564
The set speed limit displays next to the
detected speed limit in the instrument
cluster.
ADAPTIVE CRUISE CONTROL
– TROUBLESHOOTING
ADAPTIVE CRUISE CONTROL –
INFORMATION MESSAGES -
VEHICLES WITH: LANE
CENTERING
Note: Depending on your vehicle options
and instrument cluster type, not all
messages display or are available.
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Adaptive Cruise Control
Note: The system could abbreviate or
shorten certain messages depending upon
which cluster type you have.
ActionMessage
Make sure you return your hands to the steering wheel and
provide steering input.
Keep Hands on Steering
Wheel
Lane centering assist conditions exist preventing the system
from being available.
Lane Centering Assist
Not Available
The system is going to cancel and you must take control.Resume Control
Press the accelerator and follow the prompts.Press Accelerator Pedal
to Resume
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Adaptive Cruise Control
ADAPTIVE CRUISE CONTROL –
INFORMATION MESSAGES -
VEHICLES WITH: STOP AND GO
Note: Depending on your vehicle options
and instrument cluster type, not all
messages display or are available.
Note: The system could abbreviate or
shorten certain messages depending upon
which cluster type you have.
ActionMessage
A malfunction is preventing the adaptive cruise from engaging.Adaptive Cruise
Malfunction
Front Sensor Not Aligned Contact an authorized dealer to have the radar checked for
proper coverage and operation.
Conditions exist preventing the system from being available.Adaptive Cruise Not
Available
You have a blocked radar because of poor radar visibility due
to inclement weather or ice, mud, or water in front of the radar.
You can typically clean the sensor to resolve this.
Adaptive Cruise Not
Available Sensor
Blocked See Manual
Due to the nature of radar technology, it is possible to get a
blockage warning with no actual block. This happens, for
example, when driving in sparse rural or desert environments.
A false blocked condition either self clears, or clears after you
restart your vehicle.
You have selected normal cruise control. The system does
not brake or react to traffic.
Normal Cruise Active
Adaptive Braking Off
Displays when the adaptive cruise control is going to cancel
and you must take control.
Adaptive Cruise - Driver
Resume Control
Displays when the vehicle speed is too slow to activate the
adaptive cruise control and there is no lead vehicle in range.
Adaptive Cruise Speed
Too Low to Activate
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Adaptive Cruise Control
WHAT IS ACTIVE DRIVE
ASSIST
Active drive assist keeps your vehicle
centered in the lane and offers a
hands-free driving mode in certain
situations when using adaptive cruise
control.
HOW DOES ACTIVE DRIVE
ASSIST WORK
Active drive assist uses cameras to monitor
your vehicle position within a lane and
applies steering support to keep your
vehicle centered in the lane.
Using the cameras and location
information, active drive assist allows you
to remove your hands from the steering
wheel and offers a hands-free driving
mode in certain areas.
When active, active drive assist uses a
driver facing camera and infrared lighting
to monitor your eyes and head position to
detect if you are distracted. If the system
determines you are distracted, it alerts you
to return your eyes back to the road.
E319834
A
Camera and lighting areas.A
Note: When active drive assist is active, in
certain crash or near crash-like situations,
such as an air bag deployment or hitting a
road obstacle, camera data may be
recorded through the vehicle event data
recorder. See Event Data (page 22).
Note: No data is recorded under normal
driving conditions.
ACTIVE DRIVE ASSIST
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: Obstructions to the
driver facing camera or infrared lighting
could prevent the system from properly
operating. Keep the camera and lighting
areas free from obstruction. Failure to
follow this instruction could result in the
loss of control of your vehicle, personal
injury or death.
WARNING: Do not use the system
if any changes or modifications to the
steering wheel have been made. Any
changes or modifications to the steering
wheel could affect the functionality or
performance of the system. Failure to
follow this instruction could result in the
loss of control of your vehicle, personal
injury or death.
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Active Drive Assist (If Equipped)
ACTIVE DRIVE ASSIST
REQUIREMENTS
Active drive assist only activates when all
of the following occur:
• Active drive assist is enabled in your
information and entertainment screen.
See Active Drive Assist Settings
(page 236).
• Adaptive cruise control is on.
• The system detects both lane
markings.
• Your hands are on the steering wheel.
• Your eyes are on the road.
Note: Certain location requirements must
be met for the hands-free mode of active
drive assist to work.
Note: Updated software is required for
hands-free mode. See Vehicle System
Updates (page 385).
ACTIVE DRIVE ASSIST
LIMITATIONS
Any of the following conditions could result
in active drive assist not operating
correctly:
• Your vehicle is not centered in the lane.
• The lane is too narrow or too wide.
• The system does not detect at least
one lane marking or when lanes merge
or split.
• Steering input is limited.
• Using the system in areas under
construction.
• If any aftermarket modifications to the
steering system have been made.
• When using a spare tire.
The driver-facing camera may not operate
correctly due to any of the following:
• If you have a pre-existing eye condition,
such as an eye misalignment, or have
had eye surgery.
• Your facial features are covered by a
mask, hat or other items.
• The lighting conditions change
significantly.
• You are not in the field of view of the
camera.
• You are positioned or tilted to one side.
• You are moving around extensively.
• You are wearing glasses or sunglasses
that are too dark or reflective.
Note: The steering assistance is limited and
may not be sufficient for all driving
situations.
Note: In exceptional conditions, such as
inclement weather or direct sunlight, the
system could deviate from the center line.
Note: The information provided by the
navigation map data could be inaccurate or
out of date.
ACTIVE DRIVE ASSIST
SETTINGS
Enabling Active Drive Assist
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Cruise Control.
5. Press Lane Centering with
Hands-Free.
Enabling Activation Prompts
1. Access the vehicle drawer on the
touchscreen.
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Active Drive Assist (If Equipped)
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Cruise Control.
5. Press Activation Prompts.
SWITCHING ACTIVE DRIVE
ASSIST ON AND OFF
Switching Active Drive Assist On
The controls are on the steering wheel.
Using Activation Prompts
E144529
When the prompt appears, press
the button to switch active drive
assist on.
The indicator appears in the instrument
cluster. When the system is on, the color
of the indicator changes to indicate the
system status.
Note: Activation prompts must be enabled
in the touchscreen.
Using Steering Wheel Controls
E308131
E144529
Using the adaptive cruise control
and lateral support buttons,
ensure both systems are active.
Active drive assist activates.
Switching Active Drive Assist Off
E308131
E144529
Press either the lateral support
or adaptive cruise control button
when system is active or in
standby mode.
Active drive assist turns off
through each ignition cycle.
ACTIVE DRIVE ASSIST ALERTS
When active drive assist is providing
hands-on driving or transitioning to
hands-on driving from hands-free driving
and detects no steering activity for a
certain period of time, the system alerts
you with a message in the instrument
cluster to put your hands on the steering
wheel. After the first alert, the system
alerts you with a message in the
instrument cluster and an audible warning.
When active drive assist is providing
hands-on or hands-free driving and detects
you are not looking at the road for a certain
period of time, the system alerts you to
return your eyes to the road. Depending on
where you are looking, the alert can be a
message in the instrument cluster and an
audible warning.
If you do not react to the warnings, active
drive assist cancels, quickly activates and
releases the brakes, and slows your vehicle
down to low speeds while maintaining
steering control.
If your vehicle slows down and you resume
control, a message appears to prompt you
to press the accelerator pedal to allow the
system to resume.
Note: The system disables until the next
key cycle if repeated inactivity is detected.
ACTIVE DRIVE ASSIST
AUTOMATIC CANCELLATION
When an external condition cancels active
drive assist, for example, no lane markings
available, a tone sounds and a message
appears in the instrument cluster.
E308130
If your vehicle starts to slow
down, you must take control of
steering and press and release
the button to reactivate active drive assist.
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Active Drive Assist (If Equipped)
System cancellation can also occur if:
• The lane becomes too narrow.
• The system cannot detect valid lane
markings.
• Lane markings are crossed.
• Your eyes are not on the road or your
hands are not the steering wheel.
If you have your hands on the steering
wheel and your eyes are on the road when
the feature is active and a cancellation
occurs, the system sounds a tone and
displays a cancelled graphic in the
instrument cluster.
If you are not paying attention to the road
or your hands are not on the steering wheel
and a cancellation occurs, the system will
display a message and a tone sounds until
you resume control. If you do not resume
control in time, active drive assist quickly
activates and releases the brakes, and
slows your vehicle down to low speeds
while maintaining steering control. If your
vehicle slows down and you resume
control, a message appears to prompt you
to press the accelerator pedal to allow the
system to resume.
Note: The system disables until the next
key cycle if repeated inactivity is detected.
ACTIVE DRIVE ASSIST
INDICATORS
E297977
When on, the color of the
indicator changes to indicate the
status.
Gray indicates active drive assist is on but
inactive.
Green indicates active drive assist is active
and applying continuous steering support.
Blue indicates active drive assist is active
and hands-free driving mode is available.
Hands-On Driving Support
Available
E333236
When this indicator is present, you must
keep your hands on the steering wheel.
Hands-Free Driving Support
Available
E333232
A graphic in the instrument cluster of a
steering wheel without hands indicates the
hands-free driving mode is available.
When this indicator is present, you can
remove your hands from the steering
wheel.
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Active Drive Assist (If Equipped)
ACTIVE DRIVE ASSIST –
TROUBLESHOOTING
ACTIVE DRIVE ASSIST –
INFORMATION MESSAGES
Depending on your vehicle options and
instrument cluster type, not all messages
display or are available.
DetailsMessage
Make sure you return your hands to the
steering wheel and provide steering input.
Keep Hands on Steering Wheel
The system is going to cancel and you must
take control.
Resume Control
Return your attention to the road.Watch the Road
Conditions exist preventing the system from
being available. If the message continues
to display, have the system checked as
soon as possible.
Active Drive Assist Not Available
Press the accelerator pedal and follow the
prompts.
Press Accelerator Pedal to Resume
Make sure your facial features are visible
and in the field of view of the driver facing
camera.
Driver monitor camera cannot detect face
See manual
It is possible that the steering column is
positioned too high or low for the driver
facing camera to see you, adjust the
steering column or seat so your face is in
the field of view.
Make sure your hands, arms or other objects
are not obscuring the camera.
Driver monitor camera is blocked See
manual
Conditions exist preventing the system from
being available. If the message continues
to display, have the system checked as
soon as possible.
Driver monitor camera fault See manual
Note: Certain messages could be
abbreviated or shortened depending on
which cluster type you have.
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Active Drive Assist (If Equipped)
WHAT IS DRIVE MODE
CONTROL
Your vehicle has various drive modes that
you can select for different driving
conditions. Depending on the drive mode
that you select, the system adjusts various
vehicle settings, for example steering,
instrument cluster graphics, ambient
lighting, interior sound, handling and
powertrain response.
SELECTING A DRIVE MODE
1. Access the vehicle drawer on the
touchscreen.
2. Press CONTROLS.
3. Press Drive Modes.
4. Press Engage, Unbridled or Whisper.
Note: Drive mode changes may not be
available when your vehicle is off.
DRIVE MODES
ENGAGE - GT, VEHICLES WITH:
ACTIVE DAMPERS
For everyday driving. This mode is the
perfect balance of excitement, comfort
and convenience. Steering and active
damping are tuned for normal driving. The
interior lights and cluster graphics are set
to soft blue and the battery state of charge
gauge displays.
ENGAGE - VEHICLES WITHOUT:
ACTIVE DAMPERS
For everyday driving. This mode is the
perfect balance of excitement, comfort
and convenience. The interior lights and
cluster graphics are set to soft blue and
the battery state of charge gauge displays.
UNBRIDLED - GT, VEHICLES WITH:
ACTIVE DAMPERS
Unbridled mode is for sporty driving with
improved performance handling and
response. This mode increases
acceleration response and provides a
strong deceleration rate when you lift off
the accelerator pedal. Unbridled mode
makes your vehicle accelerate faster and
provides sportier steering feel. Steering and
active damping are tuned for performance.
The interior sound increases and the
ambient lights and cluster graphics are set
to orange with a graphic related to your
acceleration and steering inputs.
Unbridled Extend
This feature adjusts unbridled mode to
provide high-performance driving and is
for track and closed course use only. When
activated, this mode provides balanced
power output for lap time consistency. The
accelerator pedal is calibrated for
improved propulsion control. The system
provides more performance orientated
traction and stability control. In this mode,
traction and stability control intervention
is reduced and tuned specifically for track
usage only. The interior sound increases
and the ambient lights and cluster graphics
are set to orange with a graphic related to
your acceleration and steering inputs.
To use this feature, you must be in
unbridled mode with the unbridled extend
slider selected with the battery at
operating temperature. When using this
mode, one pedal drive is not available and
other driver assistance features are
disabled.
Note: This feature may not be available in
temperatures below 32°F (0°C), or 59°F
(15°C) for the battery.
Note: If the feature is not available, charge
your vehicle until the battery has sufficient
charge, and temperature conditions are met.
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Drive Mode Control
UNBRIDLED - VEHICLES
WITHOUT: ACTIVE DAMPERS
Unbridled mode is for sporty driving with
improved performance handling and
response. This mode increases
acceleration response and provides a
strong deceleration rate when you lift off
the accelerator pedal. Unbridled mode
makes your vehicle accelerate faster and
provides sportier steering feel. The interior
sound increases and the ambient lights
and cluster graphics are set to orange with
a graphic related to your acceleration and
steering inputs.
WHISPER - VEHICLES WITHOUT:
ACTIVE DAMPERS
Whisper mode is for relaxed driving and
adverse weather conditions. This mode
decreases accelerator response at partial
inputs and provides a more relaxed
steering feel. When you release the
accelerator pedal, your vehicle slowly
decelerates allowing for a more
comfortable ride. The interior sound is
turned off and the ambient lights and
cluster graphics are set to blue with a
graphic that changes to blue as you drive
at consistent speeds.
WHISPER - GT, VEHICLES WITH:
ACTIVE DAMPERS
Whisper mode is for relaxed driving and
adverse weather conditions. This mode
decreases accelerator response at partial
inputs and provides a more relaxed
steering feel. Steering and active damping
are tuned for comfort. When you release
the accelerator pedal, your vehicle slowly
decelerates allowing for a more
comfortable ride. The interior sound is
turned off and the ambient lights and
cluster graphics are set to blue with a
graphic that changes to blue as you drive
at consistent speeds.
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Drive Mode Control
WHAT IS ONE PEDAL DRIVE
One pedal drive allows you to accelerate
and brake using only the accelerator pedal.
Pressing the accelerator down accelerates
your vehicle, releasing pressure on the
accelerator with your foot still on the pedal
slows down your vehicle and releasing the
pedal completely allows your vehicle to
come to a complete stop.
ONE PEDAL DRIVE
PRECAUTIONS
WARNING: This system is an extra
driving aid. It does not replace your
attention and judgment, or the need to
apply the brakes. This system does NOT
automatically brake your vehicle. If you
fail to press the brake pedal when
necessary, you may collide with another
vehicle.
Shifting into neutral (N) does not hold your
vehicle at a standstill.
Shifting into drive (D) or reverse (R) does
not cause the vehicle to move.
Note: Always check the transmission
selection before accelerating.
ONE PEDAL DRIVE
LIMITATIONS
One pedal drive is unavailable when any
of the following occur:
• Shifting into an incorrect transmission
position, such as park (P) when driving.
• Using active park assist.
• Using cruise control.
Releasing the accelerator pedal may not
bring your vehicle to a complete stop at
high speeds and steep grades.
SWITCHING ONE PEDAL DRIVE
ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press CONTROLS.
3. Press Drive Modes.
4. Switch 1-Pedal Drive on or off.
ONE PEDAL DRIVE
INDICATORS
E328584
1
When one pedal drive is active,
the indicator displays in the
instrument cluster.
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One Pedal Drive
WHAT IS THE LANE KEEPING
SYSTEM
The lane keeping system alerts you by
providing temporary steering assistance
or steering wheel vibration when it detects
an unintended lane departure.
HOW DOES THE LANE
KEEPING SYSTEM WORK
The lane keeping system uses a forward
looking camera mounted on the windshield
to monitor vehicle movement within the
travel lane.
When the camera detects a drift out of the
travel lane, the lane keeping system alerts
the driver by vibrating the steering wheel,
or aids the driver by providing a small
steering input to move the vehicle back
into the travel lane.
The driver can select one of three modes:
• Alert (If Equipped)
• Aid
• Alert + Aid
LANE KEEPING SYSTEM
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: The system will not
operate if the sensor cannot track the
road lane markings.
WARNING: The sensor may
incorrectly track lane markings as other
structures or objects. This can result in
a false or missed warning.
WARNING: In cold and severe
weather conditions the system may not
function. Rain, snow and spray can all
limit sensor performance.
WARNING: The system may not
operate properly if the sensor is blocked.
Keep the windshield free from
obstruction.
WARNING: If damage occurs in the
immediate area surrounding the sensor,
have your vehicle checked as soon as
possible.
WARNING: The system may not
correctly operate if your vehicle is fitted
with a suspension kit not approved by
us.
WARNING: Large contrasts in
outside lighting can limit sensor
performance.
LANE KEEPING SYSTEM
LIMITATIONS
The lane keeping system only operates
when the vehicle speed is greater than
40 mph (64 km/h).
The system works when the camera can
detect at least one lane marking.
The lane keeping system may not correctly
operate in any of the following conditions:
• The lane keeping system does not
detect at least one lane marking.
• You switch the turn signal on.
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Lane Keeping System
• You apply direct steering, accelerate
fast or brake hard.
• The vehicle speed is less than 40 mph
(64 km/h).
• The anti-lock brake, stability control or
traction control system activates.
• The lane is too narrow.
• Something is obscuring the camera or
it is unable to detect the lane markings
due to environment, traffic or vehicle
conditions.
The lane keeping system may not correct
lane positioning in any of the following
conditions:
• High winds.
• Uneven road surfaces.
• Heavy or uneven loads.
• Incorrect tire pressure.
SWITCHING THE LANE
KEEPING SYSTEM ON AND
OFF
E334922
To activate the lane keeping
system, press the button on the
steering wheel.
To deactivate the lane keeping system,
press the button again.
Note: When switching the system on or off
a message appears in the information and
entertainment display to show the status.
Note: The system stores the on or off
setting until manually changed, unless it
detects a MyKey™. If the system detects a
MyKey™, it defaults to the last setting for
that MyKey™.
Note: If the system detects a MyKey™,
pressing the button does not affect the on
or off status of the system. You can only
change the mode and intensity settings.
SWITCHING THE LANE
KEEPING SYSTEM MODE
The lane keeping system has different
settings that you can view or adjust using
the information display.
• Alert (If Equipped)
• Aid
• Alert and Aid
The system permanently stores the last
known selection for each setting.
To change the lane keeping system mode,
access the vehicle drawer on the
touchscreen:
1. Press SETTINGS.
2. Press Driver Assistance.
3. Press Lane-Keeping System.
4. Press Lane-Keeping Mode.
5. Select a setting.
Note: The system remembers the last
setting when you start your vehicle.
LANE KEEPING SYSTEM
SETTINGS
Adjusting the Steering Wheel
Vibration Intensity
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Lane-Keeping System.
5. Press Lane-Keeping Intensity.
6. Select a setting.
Note: This setting is not available in all
modes.
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Lane Keeping System
ALERT MODE
WHAT IS ALERT MODE
Alert mode vibrates the steering wheel
when it detects an unintended lane
departure.
HOW DOES ALERT MODE WORK
E165515
When in alert mode, the lane keeping
system alerts you by vibrating the steering
wheel. The intensity of the vibration is set
through the lane keeping system menu.
AID MODE
WHAT IS AID MODE
Aid mode provides temporary steering
assistance toward the center of the lane.
HOW DOES AID MODE WORK
E165516
The lane keeping system aids you when
an unintentional lane departure occurs.
The system provides a small steering input
to move the vehicle towards the center of
the lane.
ALERT AND AID MODE
WHAT IS ALERT AND AID MODE
Alert and aid mode uses multiple features
to keep you in your lane. The system first
provides a small steering input to bring
your vehicle back towards the center of
the lane. If your vehicle moves too far out
of the center of the lane the system alerts
you with vibration in the steering wheel.
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Lane Keeping System
HOW DOES ALERT AND AID MODE
WORK
E165517
Alert.A
Aid.B
The lane keeping system detects a lane
departure and provides aid when the
vehicles enters B and applies the
additional alert warning if A is entered.
LANE KEEPING SYSTEM
INDICATORS
E335297
If you switch the lane keeping system on,
a graphic with lane markings appears in
the information display.
When you switch the system off, the lane
marking graphics do not display.
Note: The overhead vehicle graphic may
still display if adaptive cruise control is
enabled.
While the lane keeping system is on, the
color of the lane markings change to
indicate the system status.
RedYellowGreenGray
Indicates that the
system is providing
or has just provided
a lane keeping alert
warning.
Indicates that the
system is providing
or has just provided
a lane keeping aid
intervention.
Indicates that the
system is available
or ready to provide a
warning or interven-
tion on the indicated
side.
Indicates that the
system is tempor-
arily unavailable to
provide a warning or
intervention on the
indicated side.
BLIND SPOT ASSIST
WHAT IS BLIND SPOT ASSIST
Blind spot assist is an extension of the lane
keeping system.
It may help you identify adjacent vehicles
during a lane change.
Blind spot assist provides a blind spot
warning and steering assistance to help
during lane changes.
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Lane Keeping System
HOW DOES BLIND SPOT ASSIST
WORK
E334922
Blind spot assist is activated and
deactivated using the lane
keeping system button on the
steering wheel.
During lane changes, the design of the
blind spot assist feature detects vehicles
in, or approaching, your blind spot and
provides a warning, plus steering
assistance to direct your vehicle back into
your lane.
When active, this system functions with or
without the use of direction indicators and
hazard flashers.
BLIND SPOT ASSIST LIMITATIONS
All system limitations present in the basic
lane keeping system also apply to blind
spot assist.
Blind spot assist does not function under
the following conditions:
• The system does not detect lane
markings.
• The driver hands are not on the wheel.
• One or both rear radar sensors become
blocked or faulty.
Blind spot assist may have difficulty
detecting hazards under the following
conditions:
• If a vehicle is approaching in an
adjacent lane at a relative speed much
higher than your vehicle.
• Bad weather conditions are present
that obstruct the sensors.
• You attach a bicycle rack to your
vehicle.
BLIND SPOT ASSIST INDICATORS
E310089
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Lane Keeping System
The lane keeping aid warning lamp or
yellow lane marking in your instrument
cluster indicate blind spot assist activation.
In addition, the blind spot information
system alert indicator flashes on the
exterior mirror on the same side as the
detection. For more information See Blind
Spot Information System (page 251).
Blind Spot Assist Information Messages
ActionMessage
Displays if you attach a trailer to your vehicle.Blind Spot Assist Not
Available Trailer
Attached
Displays if the blind spot information system sensors are
blocked.
Blind Spot Assist Not
Available Side Sensor
Blocked
The system has detected a fault that requires service. Have
your vehicle checked as soon as possible.
Blind Spot Assist Not
Available Side Sensor
Fault
LANE KEEPING SYSTEM – TROUBLESHOOTING
LANE KEEPING SYSTEM – INFORMATION MESSAGES
ActionMessage
The system has malfunctioned. Have your
vehicle checked as soon as possible.
Lane Keeping Sys. Malfunction Service
Required
The system has detected a condition that
has caused the system to be temporarily
unavailable.
Front Camera Temporarily Not Available
The system has detected a condition that
requires you to clean the windshield in order
for it to operate properly.
Front Camera Low Visibility Clean Screen
The system has malfunctioned. Have your
vehicle checked as soon as possible.
Front Camera Malfunction Service Required
The system requests that you keep your
hands on the steering wheel.
Keep Hands on Steering Wheel
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Lane Keeping System
LANE KEEPING SYSTEM – FREQUENTLY ASKED QUESTIONS
Why is the feature not available (lane markings are gray) when I can see the lane markings
on the road?
Your vehicle speed is less than 40 mph (65 km/h).
The sun is shining directly into the camera lens.
A quick intentional lane change has occurred.
Your vehicle stays too close to the lane markings for an extended interval of time.
Driving at high speeds in curves.
The last alert warning or aid intervention occurred a short time ago.
Ambiguous lane markings, for example, in construction zones.
Rapid transition from light to dark, or from dark to light.
Sudden offset in lane markings.
ABS or AdvanceTrac™ is active.
There is a camera blockage due to dirt, grime, fog, frost or water on the windshield.
You are driving too close to the vehicle in front of you.
Transitioning between no lane markings to lane markings, or vice versa.
There is standing water on the road.
Faint lane markings, for example, partial yellow lane markings on concrete roads.
Lane width is too narrow or too wide.
You have not calibrated the camera after a windshield replacement.
Driving on tight or on uneven roads.
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Lane Keeping System
Why does the vehicle not come back toward the middle of the lane, as expected, in the
Aid, or Aid + Alert mode?
High cross winds are present.
There is a large road crown.
Rough roads, grooves or shoulder drop-offs.
Heavy, uneven loading of the vehicle or improper tire inflation pressure.
You changed the tires or modified the suspension.
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Lane Keeping System
WHAT IS BLIND SPOT
INFORMATION SYSTEM
Blind spot information system detects
vehicles that may have entered the blind
spot zone.
HOW DOES BLIND SPOT
INFORMATION SYSTEM WORK
Blind spot information system uses
sensors on both sides of your vehicle,
detecting rearward from the exterior
mirrors to approximately 13 ft (4 m)
beyond the rear bumper. The detection
area extends to approximately 59 ft (18 m)
beyond the rear bumper when the vehicle
speed is greater than 30 mph (48 km/h)
to alert you of faster approaching vehicles.
E255695
BLIND SPOT INFORMATION
SYSTEM PRECAUTIONS
WARNING: Do not use the blind
spot information system as a
replacement for using the interior and
exterior mirrors or looking over your
shoulder before changing lanes. The
blind spot information system is not a
replacement for careful driving.
WARNING: The system may not
operate properly during severe weather
conditions, for example snow, ice, heavy
rain and spray. Always drive with due
care and attention. Failure to take care
may result in a crash.
Note: Blind spot information system does
not prevent contact with other vehicles. It
does not detect parked vehicles,
pedestrians, animals or other infrastructure.
BLIND SPOT INFORMATION
SYSTEM LIMITATIONS
Blind spot information system does not
operate in park (P) or reverse (R).
The system may not alert you if a vehicle
quickly passes through the detection zone.
BLIND SPOT INFORMATION
SYSTEM REQUIREMENTS
Blind spot information system turns on
when all the following occur:
• You start your vehicle.
• You shift into drive (D).
• The vehicle speed is greater than
6 mph (10 km/h).
SWITCHING BLIND SPOT
INFORMATION SYSTEM ON
AND OFF
To switch blind spot information system
on or off, use the touchscreen:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
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Blind Spot Information System
4. Switch Blind Spot Information
System on or off.
When you switch blind spot information
system off, a warning lamp illuminates and
a message displays. When you switch the
system on or off, the alert indicators flash
twice.
Note: The system remembers the last
setting when you start your vehicle.
To permanently switch the system off,
contact an authorized dealer.
LOCATING THE BLIND SPOT
INFORMATION SYSTEM
SENSORS
E324083
The sensors are behind the rear bumper
on both sides of your vehicle.
Note: Keep the sensors free from snow, ice
and large accumulations of dirt.
Note: Do not cover the sensors with bumper
stickers, repair compound or other objects.
Note: Blocked sensors may affect system
accuracy.
If the sensors become blocked, a message
may appear in the information display. See
Blind Spot Information System –
Information Messages (page 253). The
alert indicators remain illuminated but the
system does not alert you.
BLIND SPOT INFORMATION
SYSTEM INDICATORS
E309137
E249861
E249861
When blind spot information
system detects a vehicle, an
alert indicator illuminates in the
exterior mirror on the side the approaching
vehicle is coming from. If you turn the turn
signal on for that side of your vehicle, the
alert indicator flashes.
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Blind Spot Information System
BLIND SPOT INFORMATION SYSTEM – TROUBLESHOOTING
BLIND SPOT INFORMATION SYSTEM – INFORMATION MESSAGES
ActionMessage
A fault with the system has occurred. Have
your vehicle checked as soon as possible.
Blind Spot System Fault
Something is blocking the sensors. Clean
the sensors.
Blind Spot Not Available Sensor Blocked
See Manual
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Blind Spot Information System
WHAT IS CROSS TRAFFIC
ALERT
The system alerts you of vehicles
approaching from the sides behind your
vehicle when you shift into reverse (R).
HOW DOES CROSS TRAFFIC
ALERT WORK
Cross Traffic Alert detects vehicles that
approach at a speed between 4–37 mph
(6–60 km/h). Coverage decreases when
the sensors are partially, mostly or fully
obstructed.
E142440
The sensor on the left-hand side is only
partially obstructed and zone coverage on
the right-hand side is maximized.
E142441
Zone coverage also decreases when
parking at narrow angles. The sensor on
the left-hand side is mostly obstructed and
zone coverage on that side is severely
reduced.
Note: Slowly reversing helps increase the
coverage area and effectiveness.
CROSS TRAFFIC ALERT
PRECAUTIONS
WARNING: Do not use the cross
traffic alert system as a replacement for
using the interior and exterior mirrors or
looking over your shoulder before
reversing out of a parking space. The
cross traffic alert system is not a
replacement for careful driving.
WARNING: The system may not
operate properly during severe weather
conditions, for example snow, ice, heavy
rain and spray. Always drive with due
care and attention. Failure to take care
may result in a crash.
CROSS TRAFFIC ALERT
LIMITATIONS
Cross Traffic Alert may not correctly
operate when any of the following occur:
• Something is blocking the sensors.
• Adjacently parked vehicles or objects
are obstructing the sensors.
• Vehicles approach at speeds less than
4 mph (6 km/h) or greater than 37 mph
(60 km/h).
• Your vehicle speed is greater than
7 mph (12 km/h).
• You reverse out of an angled parking
space.
SWITCHING CROSS TRAFFIC
ALERT ON AND OFF
To switch cross traffic alert on or off use
the touchscreen:
1. Access the vehicle drawer.
2. Press SETTINGS.
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Cross Traffic Alert
3. Press Driver Assistance.
4. Switch Cross Traffic Alert on or off.
When you switch the system on or off, the
alert indicators flash twice.
Note: The system turns on every time you
start your vehicle. To permanently switch
the system off, contact an authorized
dealer.
LOCATING THE CROSS
TRAFFIC ALERT SENSORS
E324083
The sensors are behind the rear bumper
on both sides of your vehicle.
Note: Keep the sensors free from snow, ice
and large accumulations of dirt.
Note: Do not cover the sensors with bumper
stickers, repair compound or other objects.
Note: Blocked sensors may affect system
accuracy.
Note: Bike and cargo racks could cause
false alerts due to obstruction of the sensor.
We recommend switching the feature off
when using a bike or cargo rack.
If something is blocking the sensors, a
message may appear in the information
display when you shift into reverse (R).
CROSS TRAFFIC ALERT
INDICATORS
E268294
When the cross traffic alert
detects an approaching vehicle,
a tone sounds, a warning lamp
illuminates in the relevant exterior mirror
and arrows appear in the information
display to show which side the vehicle is
approaching from.
If the system malfunctions, a warning lamp
illuminates in the instrument cluster and
a message appears in the information
display. Have your vehicle checked as soon
as possible.
Note: If arrows do not display, a message
appears in the information display.
Note: In some conditions, the system could
alert you, even when there is nothing in the
detection zone, for example a vehicle
passing further away from your vehicle.
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Cross Traffic Alert
CROSS TRAFFIC ALERT – TROUBLESHOOTING
CROSS TRAFFIC ALERT – INFORMATION MESSAGES
ActionMessage
Displays instead of indication arrows when
the system detects a vehicle. Check for
approaching traffic.
Cross Traffic Alert
Indicates blocked cross traffic alert system
sensors. Clean the sensors. If the message
continues to appear, have your vehicle
checked as soon as possible.
Cross Traffic Not Available Sensor Blocked
See Manual
The system has malfunctioned. Have your
vehicle checked as soon as possible.
Cross Traffic System Fault
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Cross Traffic Alert
WHAT IS PRE-COLLISION
ASSIST
Pre-collision assist detects and warns of
approaching hazards in the roadway. If
your vehicle is rapidly approaching another
stationary vehicle, a vehicle traveling in the
same direction as yours, or a pedestrian
within your driving path, the system
provides multiple levels of assistance to
help avoid a collision.
HOW DOES PRE-COLLISION
ASSIST WORK
The system warns the driver of potential
hazards by providing three levels of
assistance.
E156130
If your vehicle is rapidly approaching
potential hazards the system provides the
following levels of functionality:
1. Alert.
2. Brake Support.
3. Automatic Emergency Braking.
E329466
Alert: When active, a flashing
visual warning appears and an
audible warning tone sounds.
Brake Support: The system is designed
to help reduce the impact speed by
preparing the brakes for rapid braking. The
system does not automatically apply the
brakes. If you press the brake pedal, the
system could apply additional braking up
to maximum braking force, even if you
lightly press the brake pedal.
Automatic Emergency Braking:
Automatic emergency braking may
activate if the system determines that a
collision is imminent.
Note: If you perceive pre-collision assist
alerts as being too frequent or disturbing,
then you can reduce the alert sensitivity,
although the manufacturer recommends
using the highest sensitivity setting where
possible. Setting lower sensitivity would
lead to fewer and later system warnings.
Each system has various levels of
detection capabilities. See Pre-Collision
Assist Limitations (page 258).
PRE-COLLISION ASSIST
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: The system does not
detect vehicles moving in a different
direction or animals. Apply the brakes
when necessary. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: The system does not
operate during hard acceleration or
steering. Failure to take care may lead
to a crash or personal injury.
WARNING: The system may fail or
operate with reduced function during
cold and severe weather conditions.
Snow, ice, rain, spray and fog can
adversely affect the system. Keep the
front camera and radar free of snow and
ice. Failure to take care may result in the
loss of control of your vehicle, serious
personal injury or death.
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Pre-Collision Assist
WARNING: Take additional care if
your vehicle is heavily loaded or you are
towing a trailer. These conditions could
result in reduced performance of this
system. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING: The system cannot
help prevent all crashes. Do not rely on
this system to replace driver judgment
and the need to maintain a safe distance
and speed.
WARNING: In situations where the
vehicle camera has limited detection
capability, this may reduce system
performance. These situations include
but are not limited to direct or low
sunlight, vehicles at night without tail
lights, unconventional vehicle types,
pedestrians with complex backgrounds,
running pedestrians, partly obscured
pedestrians, or pedestrians that the
system cannot distinguish from a group.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
PRE-COLLISION ASSIST
LIMITATIONS
Pre-collision assist depends on the
detection ability of its camera and sensors.
Any obstructions or damage to these areas
can limit detection or prevent the system
from functioning. See Locating the
Pre-Collision Assist Sensors (page 259).
The system is active at speeds above
3 mph (5 km/h)
Note: Pre-collision assist disables when
you manually disable AdvanceTrac™.
Pedestrian Detection Limitations
Pedestrian detection is active at speeds
up to 50 mph (80 km/h).
Pedestrian detection functions optimally
when detected hazards are clearly
identifiable. System performance may
reduce in situations where pedestrians are
running, partly obscured, have a complex
background, or cannot be distinguished
from a group.
Cyclist Detection Limitations
Cyclist detection is active at speeds up to
50 mph (80 km/h).
Cyclist detection functions optimally when
detected hazards are clearly identifiable.
System performance may reduce in
situations where cyclists are fast-moving,
partly obscured, have a complex
background, or cannot be distinguished
from a group.
Intersection Assist
If your vehicle comes with a radar sensor
included in adaptive cruise control, the
pre-collision assist system may operate in
a scenario where you are turning across an
oncoming vehicle's path. Detection of
vehicles driving in an oncoming direction
is active if your vehicle is driving at speeds
up to 19 mph (30 km/h).
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Pre-Collision Assist
SWITCHING PRE-COLLISION
ASSIST ON AND OFF
You cannot switch the system off.
Adjusting the Pre-Collision Assist
Settings
You can adjust the following settings by
using the touchscreen controls in the
pre-collision assist menu:
• Change alert and distance alert
sensitivity to one of three possible
settings.
• Switch distance indication and alert on
or off.
• If required, switch automatic
emergency braking on or off.
• If required, switch evasive steering
assist on or off.
Note: Automatic emergency braking and
evasive steering automatically turns on
every time you switch the ignition on.
Note: If you switch automatic emergency
braking off, evasive steering assist switches
off.
LOCATING THE PRE-
COLLISION ASSIST SENSORS
E324212
Camera.1
Radar sensor.2
If a message regarding a blocked sensor
or camera appears in the information
display, something is obstructing the radar
signals or camera images. The radar sensor
is behind the fascia cover in the center of
the lower grille. With a blocked sensor or
camera, the system may not function, or
performance may reduce. See
Pre-Collision Assist – Information
Messages (page 263).
DISTANCE INDICATION
WHAT IS DISTANCE INDICATION
Distance indication displays the gap
between your vehicle and the vehicle
ahead of you.
Note: The graphic does not display if you
switch on cruise control or adaptive cruise
control.
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Pre-Collision Assist
Time GapDistance GapDistance Indic-
ator Color
System Sensit-
ivity
Vehicle Speed
Greater than 0.9
seconds.
Greater than
82 ft (25 m).
Gray.Normal.62 mph
(100 km/h).
0.6-0.9
seconds.
56–82 ft
(17–25 m).
Yellow.
Less than 0.6
seconds.
Less than 56 ft
(17 m).
Red.
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Pre-Collision Assist
SWITCHING DISTANCE
INDICATION ON AND OFF
To switch the system on or off:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Pre-Collision Assist.
5. Switch Distance Indication on or off.
DISTANCE INDICATION
INDICATOR
The indicator displays the time gap
between your vehicle and vehicles traveling
in the same direction ahead of you.
E254791
DISTANCE ALERT
WHAT IS DISTANCE ALERT
The system alerts you with a warning lamp
if the distance to the vehicle ahead is
small.
Note: The warning lamp does not
illuminate if cruise control or adaptive cruise
control is active.
ADJUSTING THE SENSITIVITY OF
DISTANCE ALERT
To adjust the sensitivity of the system:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Pre-Collision Assist.
5. Press Alert Sensitivity.
6. Select a setting.
AUTOMATIC EMERGENCY
BRAKING
WHAT IS AUTOMATIC
EMERGENCY BRAKING
Automatic emergency braking may
activate if the system determines that a
collision is imminent. The system may help
reduce impact damage to avoid the crash
completely.
Automatic emergency braking is only
available up to certain speeds. See
Pre-Collision Assist Limitations (page
258).
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Pre-Collision Assist
SWITCHING AUTOMATIC
EMERGENCY BRAKING ON AND
OFF
To switch the system on or off:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Pre-Collision Assist.
5. Press Automatic Emergency Braking.
6. Switch the feature on or off.
EVASIVE STEERING ASSIST
WHAT IS EVASIVE STEERING
ASSIST
If your vehicle is rapidly approaching a road
user, evasive steering assist helps you steer
around the road user.
After you turn the steering wheel in an
attempt to avoid a crash with the road
user, the system applies additional steering
torque to help you steer around the road
user. After you pass the road user, the
system applies steering torque when you
turn the steering wheel to steer back into
the lane. The system deactivates after you
fully pass the road user.
Note: Road users are defined as
pedestrians in your vehicle's path or another
stationary vehicle in the same lane or a
vehicle traveling in the same lane in the
same direction as you. See Pre-Collision
Assist Precautions (page 257).
EVASIVE STEERING ASSIST
LIMITATIONS
Evasive steering assist only activates when
all the following occur:
• Automatic emergency braking and
evasive steering assist are on.
• The system detects a road user ahead
and starts to apply the brakes.
• You significantly turn the steering
wheel to steer around a road user.
Note: Evasive steering assist does not
automatically steer around a road user. If
you do not turn the steering wheel, evasive
steering assist does not activate.
Note: Evasive steering assist does not
activate if the distance to the road user
ahead is too small and the system cannot
avoid a crash.
Note: Evasive steering does not activate
with cyclists.
SWITCHING EVASIVE STEERING
ASSIST ON AND OFF
To switch the system on or off:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Pre-Collision Assist.
5. Switch Evasive Steering on or off.
Note: If you switch automatic emergency
braking off, evasive steering assist turns off.
Note: Automatic emergency braking and
evasive steering assist turn on every time
you switch the power on.
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Pre-Collision Assist
PRE-COLLISION ASSIST –
TROUBLESHOOTING
PRE-COLLISION ASSIST –
WARNING LAMPS
E335612
A telltale illuminates in the
cluster to indicate if the system
is disabled or unavailable.
PRE-COLLISION ASSIST – INFORMATION MESSAGES
ActionMessage
You have a blocked sensor due to bad
weather, ice, mud or water in front of the
radar sensor. You can typically clean the
sensor to resolve.
Pre-Collision Assist Not Available Sensor
Blocked
A fault with the system has occurred. Have
your vehicle checked as soon as possible.
Pre-Collision Assist Not Available
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Pre-Collision Assist
PRE-COLLISION ASSIST –
FREQUENTLY ASKED QUESTIONS
Camera Troubleshooting
The windshield in front of the camera
is dirty or obstructed.
Clean the outside of the windshield in
front of the camera.
The windshield in front of the camera
is clean, but the message remains in
the instrument cluster display.
Wait a short time. It could take several
minutes for the camera to detect that
there is no obstruction.
Radar Troubleshooting (If Equipped)
The surface of the radar in the grille is
dirty or obstructed.
Clean the grille surface in front of the
radar or remove the object causing the
obstruction.
The surface of the radar in the grille is
clean, but the message remains in the
instrument cluster display.
Wait a short time. It could take several
minutes for the radar to detect that
there is no obstruction.
Heavy rain, spray or fog is interfering
with the radar signals.
The pre-collision assist system is
temporarily disabled. Pre-collision
assist reactivates a short time after
the weather conditions improve.
Swirling water or snow or ice on the
surface of the road could interfere with
the radar signals.
The pre-collision assist system is
temporarily disabled. Pre-collision
assist reactivates a short time after
the weather conditions improve.
Radar is out of alignment due to a front
end impact.
Have your vehicle serviced to have the
radar checked for proper coverage and
operation.
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Pre-Collision Assist
WHAT IS DRIVER ALERT
Driver alert alerts you if it determines that
you are becoming drowsy or if your driving
deteriorates.
HOW DOES DRIVER ALERT
WORK
Driver Alert calculates your alertness level
based on your driving behavior in relation
to the lane markings and other factors
through use of the front camera sensor
behind the interior mirror.
E309385
DRIVER ALERT PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: Take regular rest
breaks if you feel tired. Do not wait for
the system to warn you.
WARNING: Certain driving styles
may result in the system warning you
even if you are not feeling tired.
WARNING: In cold and severe
weather conditions the system may not
function. Rain, snow and spray can all
limit sensor performance.
WARNING: The system will not
operate if the sensor cannot track the
road lane markings.
WARNING: If damage occurs in the
immediate area surrounding the sensor,
have your vehicle checked as soon as
possible.
WARNING: The system may not
correctly operate if your vehicle is fitted
with a suspension kit not approved by
us.
WARNING: The system may not
operate properly if the sensor is blocked.
Keep the windshield free from
obstruction.
Note: If something is blocking the camera
or damaged the windshield, Driver Alert may
not function.
DRIVER ALERT LIMITATIONS
Driver alert may not function correctly if:
• The sensor cannot track the road lane
markings.
• Your vehicle's speed is less than
approximately 40 mph (65 km/h).
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Driver Alert
SWITCHING DRIVER ALERT ON
AND OFF
To switch the system on or off, use the
touchscreen:
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Switch Driver Alert on or off.
Note: The system remains on or off
depending on how it was last set.
Resetting Driver Alert
You can reset the system by either:
• Switching the ignition off and on.
• Stopping the vehicle and then opening
and closing the driver door.
DRIVER ALERT INDICATORS
System Warnings
The warning system has two stages:
1. A temporary warning is issued to advise
you to take a rest. This message only
appears for a short time.
2. If you do not rest and the system
continues to detect that your driving
deteriorates, it issues a further warning.
This remains in the instrument cluster
display until you cancel it.
Note: The system does not warn you if the
vehicle speed falls below approximately
40 mph (65 km/h).
DRIVER ALERT – TROUBLESHOOTING
DRIVER ALERT – INFORMATION MESSAGES
ActionMessage
Stop and rest as soon as it is safe to do so.Driver Alert Warning Rest Now
Take a rest soon.Driver Alert Warning Rest Suggested
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Driver Alert
WHAT IS SPEED SIGN
RECOGNITION
Speed sign recognition detects speed limit
signs to inform you of the current speed
limit. Detected speed signs appear in the
information display.
HOW DOES SPEED SIGN
RECOGNITION WORK
Speed sign recognition uses a sensor
behind the interior mirror to detect speed
signs.
If your vehicle has speed sign recognition
with navigation, stored speed sign data
may influence the indicated speed limit
value.
SPEED SIGN RECOGNITION
PRECAUTIONS
WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.
WARNING: In cold and severe
weather conditions the system may not
function. Rain, snow and spray can all
limit sensor performance.
WARNING: The system may not
operate properly if the sensor is blocked.
Keep the windshield free from
obstruction.
Note: Do not carry out windshield repairs
in the immediate area surrounding the
sensor.
Note: If your vehicle has a suspension kit
not approved by us, the system may not
correctly function.
Note: The system may not detect all speed
signs and may incorrectly read signs.
Note: Always fit our original parts when
replacing headlamp bulbs. Other bulbs may
reduce system performance.
SPEED SIGN RECOGNITION
LIMITATIONS
Speed sign recognition may not operate
correctly due to:
• Outdated map data.
• Incorrect recognition of speed limits by
the sensor of signs on parallel roads or
exit ramps.
• Missed recognition of faded, dirty, or
distorted signs.
SPEED SIGN RECOGNITION
INDICATORS
E317824
When the system detects a speed limit
sign, it appears in the information display.
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Speed Sign Recognition
SETTING THE SPEED SIGN
RECOGNITION SPEED
WARNING
To set the speed warning, use the
touchscreen.
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Speed Limit Assist.
5. Select to switch the feature on or off.
SETTING THE SPEED SIGN
RECOGNITION SPEED
TOLERANCE
To set the tolerance of the speed warning,
use the touchscreen.
1. Access the vehicle drawer.
2. Press SETTINGS.
3. Press Driver Assistance.
4. Press Speed Limit Assist.
5. Press Tolerance.
6. Use the slider bar to select the required
level.
SPEED SIGN RECOGNITION – TROUBLESHOOTING
SPEED SIGN RECOGNITION – INFORMATION MESSAGES
ActionMessage
The traffic sign data provided by the navig-
ation system is unavailable due to weak or
no signal. Wait for a short period of time for
the signal to improve. If the message
continues to appear, have the system
checked as soon as possible.
Traffic Sign Reduced Performance See
Manual
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Speed Sign Recognition
SPEED SIGN RECOGNITION –
FREQUENTLY ASKED QUESTIONS
Why does the speed limit change
without any sign on the road?
The speed limit changes due to the
speed limit data stored in the map
data.
Why does speed sign recognition show
a wrong speed limit?
The system shows a wrong speed limit
due to incorrect and outdated map
data or due to incorrect recognition of
the speed limits by the camera.
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Speed Sign Recognition
LOAD CARRYING
PRECAUTIONS
Keep your loaded vehicle weight
within its design rating capability,
with or without a trailer. Properly
loading your vehicle provides
maximum return of vehicle design
performance. Before you load your
vehicle, become familiar with the
following terms for determining
your vehicle’s weight rating, with
or without a trailer, from the
vehicle’s Tire and Loading
Information label or Safety
Compliance Certification label.
WARNING: The
appropriate loading capacity of
your vehicle can be limited either
by volume capacity (how much
space is available) or by payload
capacity (how much weight the
vehicle should carry). Once you
have reached the maximum
payload of your vehicle, do not
add more cargo, even if there is
space available. Overloading or
improperly loading your vehicle
can contribute to loss of vehicle
control and vehicle rollover.
WARNING: Exceeding the
Safety Compliance Certification
label vehicle weight limits can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death.
WARNING: Do not use
replacement tires with lower
load carrying capacities than the
original tires because they may
lower your vehicle's GVWR and
GAWR limitations. Replacement
tires with a higher limit than the
original tires do not increase the
GVWR and GAWR limitations.
WARNING: Do not exceed
the GVWR or the GAWR
specified on the certification
label.
WARNING: Exceeding any
vehicle weight rating can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death.
WARNING: When loading
the roof racks, we recommend
you evenly distribute the load,
as well as maintain a low center
of gravity. Loaded vehicles, with
higher centers of gravity, may
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Load Carrying
handle differently than unloaded
vehicles. Take extra precautions,
such as slower speeds and
increased stopping distance,
when driving a heavily loaded
vehicle.
The gross combined weight must
never exceed the Gross Combined
Weight Rating.
LOCATING THE SAFETY
COMPLIANCE CERTIFICATION
LABELS
Safety Compliance Certification Label
Example:
E198828
The Safety Compliance
Certification label is located on
the door hinge pillar, door-latch
post, or the door edge that meets
the door-latch post, next to the
driver seating position.
WHAT IS THE GROSS AXLE
WEIGHT RATING
GAWR (Gross Axle Weight
Rating)
GAWR is the maximum allowable
weight that a single axle (front or
rear) can carry. These numbers
are on the Safety Compliance
Certification label.
WHAT IS THE GROSS VEHICLE
WEIGHT RATING
GVWR is the maximum allowable
weight of the fully loaded vehicle.
This includes all options,
equipment, passengers and cargo.
It appears on the Safety
Compliance Certification label.
WHAT IS THE MAXIMUM
LOADED TRAILER WEIGHT
Maximum loaded trailer weight is
the highest possible weight of a
fully loaded trailer the vehicle can
tow.
Note: Your vehicle is not designed
for trailer towing. Never tow a
trailer with your vehicle.
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Load Carrying
WHAT IS THE GROSS
COMBINED WEIGHT RATING
Gross Combined Weight Rating
(GCWR) is the maximum
allowable weight of the vehicle
and the loaded trailer, including
all cargo and passengers, that the
vehicle can handle without risking
damage. (Important: The towing
vehicle’s braking system is rated
for operation at Gross Vehicle
Weight Rating, not at Gross
Combined Weight Rating.)
Note: Your vehicle is not designed
for trailer towing. Never tow a
trailer with your vehicle.
CALCULATING PAYLOAD
Tire and Loading Label Information
Example:
E198719
Payload is the combined weight
of cargo and passengers that your
vehicle is carrying. The maximum
payload for your vehicle appears
on the Tire and Loading label. The
label is either on the B-pillar or the
edge of the driver door. Vehicles
exported outside the US and
Canada may not have a tire and
loading label. Look for “The
combined weight of occupants
and cargo should never exceed
XXX kg OR XXX lb” for maximum
payload. The payload listed on the
Tire and Loading Information label
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Load Carrying
is the maximum payload for your
vehicle as built by the assembly
plant. If you install any additional
equipment on your vehicle, you
must determine the new payload.
Subtract the weight of the
equipment from the payload listed
on the Tire and Loading label.
Note: Your vehicle is not designed
for trailer towing. Never tow a
trailer with your vehicle.
CALCULATING THE LOAD
LIMIT
Steps for determining the correct
load limit:
1. Locate the statement "The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lb." on your
vehicle’s placard.
2. Determine the combined
weight of the driver and
passengers that will be riding
in your vehicle.
3. Subtract the combined weight
of the driver and passengers
from XXX kg or XXX lb.
4. The resulting figure equals the
available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will
be five 150 lb. passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lb.
(1400-750 (5 x 150) = 650 lb.)
5. Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer
will be transferred to your
vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
Helpful examples for
calculating the available
amount of cargo and luggage
load capacity
Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You decide
to go golfing. Is there enough load
capacity to carry you, four of your
friends and all the golf bags? You
and four friends average 220
pounds (99 kilograms) each and
the golf bags weigh approximately
30 pounds (13.5 kilograms) each.
The calculation would be: 1400 -
(5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have
enough load capacity in your
vehicle to transport four friends
and your golf bags. In metric units,
the calculation would be: 635
kilograms - (5 x 99 kilograms) -
(5 x 13.5 kilograms) = 635 - 495 -
67.5 = 72.5 kilograms.
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Load Carrying
Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You and
one of your friends decide to pick
up cement from the local home
improvement store to finish that
patio you have been planning for
the past two years. Measuring the
inside of the vehicle with the rear
seat folded down, you have room
for twelve 100-pound
(45-kilogram) bags of cement. Do
you have enough load capacity to
transport the cement to your
home? If you and your friend each
weigh 220 pounds (99 kilograms),
the calculation would be: 1400 -
(2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do
not have enough cargo capacity
to carry that much weight. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) =
635 - 198 - 540 = -103 kilograms.
You will need to reduce the load
weight by at least 240 pounds
(104 kilograms). If you remove
three 100-pound (45-kilogram)
cement bags, then the load
calculation would be: 1400 - (2 x
220) - (9 x 100) = 1400 - 440 -
900 = 60 pounds. Now you have
the load capacity to transport the
cement and your friend home. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) =
635 - 198 - 405 = 32 kilograms.
The above calculations also
assume that the loads are
positioned in your vehicle in a
manner that does not overload
the front or the rear gross axle
weight rating specified for your
vehicle on the Safety Compliance
Certification label.
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Load Carrying
LUGGAGE COMPARTMENT
PRECAUTIONS
WARNING: Keep vehicle doors and
luggage compartment locked and keep
keys and remote transmitters out of a
child's reach. Unsupervised children
could lock themselves in the luggage
compartment and risk injury. Children
should be taught not to play in vehicles.
Note: Do not leave the front luggage
compartment open while driving. This could
damage the front luggage compartment
and its components.
OPENING AND CLOSING THE
FRONT LUGGAGE
COMPARTMENT
WARNING: People should never
climb inside the luggage compartment.
Never shut the luggage compartment
when a person is inside.
Opening the Front Luggage
Compartment Using the handle
E263274
1. Open the left-hand front door.
2. Pull the release lever and let it retract.
This action releases the primary latch.
3. Pull the release lever a second time.
This action fully releases the front
luggage compartment hood.
4. Open the luggage compartment hood.
The struts support the hood.
Opening the Front Luggage
Compartment Using the
Touchscreen
Divided Front Luggage Compartment
(If Equipped)
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Luggage Compartment
1. Access the vehicle drawer on the
touchscreen.
2. Press CONTROLS.
3. Press Access.
E316375
4. Press the front luggage
compartment icon.
Opening the Front Luggage
Compartment Using the Keypad
E138637
Enter the factory-set code or your personal
code, then press 7·8 on the keypad within
five seconds.
Opening the Front Luggage
Compartment Using Phone as a
key
Press the button to release the front
luggage compartment hood.
Closing the Front Luggage
Compartment
Lower the front luggage compartment
hood and apply closing force as it drops.
Note: Make sure that the front luggage
compartment hood is fully closed.
USING THE FRONT LUGGAGE
COMPARTMENT EMERGENCY
RELEASE
Divided Front Luggage Compartment
(If Equipped)
E332921
E315510
If you are stuck inside the front luggage
compartment, you can press the interior
release button to get out. The material
around the switch glows after a brief
exposure to ambient light.
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Luggage Compartment
INSTALLING AND REMOVING
THE LUGGAGE
COMPARTMENT COVER
Remove the luggage compartment covers
in the following order:
1. The rear luggage compartment cover.
2. The left-hand luggage compartment
cover.
3. The right-hand luggage compartment
cover.
Removing the Rear Luggage
Compartment Cover
E338297
1. Start at the rear edge of the left-hand
side.
2. Pull upward at the clip locations shown
to release the clips.
3. Remove the cover.
4. To install, reverse the removal
procedure.
Removing the Left-Hand Luggage
Compartment Cover
E338298
1. Start at the rear edge of the left-hand
side and work toward the front of the
cover.
2. Pull upward at the clip locations shown
to release the clips.
3. Remove the cover.
4. To install, reverse the removal
procedure.
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Luggage Compartment
Removing the Right-Hand Luggage
Compartment Cover
E338299
1. Start at the rear edge of the right
hand-side and work toward the front
of the cover.
2. Pull upward at the clip locations shown
to release the clips.
3. Remove the cover.
4. To install, reverse the removal
procedure.
ADJUSTING THE LUGGAGE
COMPARTMENT LOAD FLOOR
E337517
Low load floor position.A
High load floor position.B
The load floor can be adjusted to a higher
position to provide a flat load area when
the rear seats are folded.
LUGGAGE COMPARTMENT
ANCHOR POINTS
LOCATING THE LUGGAGE
COMPARTMENT ANCHOR POINTS
E323813
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Luggage Compartment
TOWING A TRAILER
PRECAUTIONS
WARNING: Your vehicle is
not approved for trailer towing.
Never tow a trailer with your
vehicle.
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Towing a Trailer
COLD WEATHER
PRECAUTIONS
The functional operation of some
components and systems can be affected
at temperatures below approximately
-13°F (-25°C).
DRIVING ON SNOW AND ICE
WARNING: If you are driving in
slippery conditions that require tire
chains or cables, then it is critical that
you drive cautiously. Keep speeds down,
allow for longer stopping distances and
avoid aggressive steering to reduce the
chances of a loss of vehicle control
which can lead to serious injury or death.
If the rear end of your vehicle slides while
cornering, steer in the direction of the
slide until you regain control of your
vehicle.
On ice and snow, you should drive more
slowly than usual. Your vehicle has a four
wheel anti-lock brake system, do not pump
the brake pedal. See Anti-Lock Braking
System Limitations (page 187).
BREAKING-IN
You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.
PERFORMANCE VEHICLE
PRECAUTIONS
• Verify correct tire pressures.
• Inspect wheels and tires for wear and
damage. Replace any damaged wheels
or tires.
• Do not operate your vehicle at high
speeds with more than two passengers
or while carrying cargo.
• It is recommended to cross speed
bumps or driveway inclines slowly and
at a 45° angle to reduce the risk of
vehicle damage.
• Do not drive through car washes with
the vehicle heavily loaded with
passengers or luggage.
• Use only commercial car washes
without mechanical tracks or hand
wash to avoid potential damage.
• Put your vehicle in stay in neutral mode
when entering an automatic car wash.
See What Is Temporary Neutral
Mode (page 184).
DRIVING IN SPECIAL
CONDITIONS
EMERGENCY MANEUVERS
In an unavoidable emergency where you
must make a sudden sharp maneuver, turn
the steering wheel only as rapidly and as
far as required to avoid the emergency.
Apply smooth pressure to the accelerator
pedal or brake pedal as needed. Avoid
abrupt steering, acceleration and braking
changes. Abrupt changes could increase
the risk of vehicle roll over, loss of vehicle
control and personal injury. If possible, use
any available road surfaces to bring your
vehicle under control.
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Driving Hints
DRIVING THROUGH MUD AND
WATER
Mud
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even all-wheel drive and four-wheel
drive vehicles can lose traction in mud. If
your vehicle slides, steer in the direction of
the slide until you regain control of your
vehicle. After driving through mud, clean
off residue stuck to rotating driveshafts
and tires. Excess residue can cause an
imbalance that could damage drive
components.
Note: If your vehicle gets stuck in mud, it
could be rocked out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.
Water
If you must drive through water approach
it cautiously. See Driving Through
Shallow Water (page 282).
DRIVING ON HILLY OR SLOPING
TERRAIN
Although natural obstacles could make it
necessary to travel diagonally up or down
a hill or steep incline, you should try to drive
straight up or straight down.
Note: Avoid turning on steep slopes or hills.
A danger lies in losing traction, slipping
sideways and possible vehicle roll over.
Whenever driving on a hill, determine
beforehand the route you can use. Do not
drive over the crest of a hill without seeing
what conditions are on the other side. Do
not drive in reverse over a hill without the
aid of an observer.
Apply just enough power to the wheels to
climb the hill. Too much power causes the
tires to slip, spin or lose traction, and you
could lose control of your vehicle. When
descending a steep hill, do not descend
the hill in neutral. Avoid sudden hard
braking to keep the front wheels rolling and
to maintain your vehicle's steering.
Note: Your vehicle has anti-lock brakes,
apply the brakes steadily. Do not pump the
brakes.
Note: If your vehicle gets stuck driving on
hilly or sloping terrain, it could be rocked out
by shifting between forward and reverse
gears, stopping between shifts in a steady
pattern. Press lightly on the accelerator in
each gear.
DRIVING IN SAND
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Shift to a lower gear and drive steadily
through the terrain. Apply the accelerator
slowly and avoid excessive wheel slip. Do
not drive your vehicle in deep sand for an
extended period of time. This could
overheat the system. A message appears
in the information display. See All-Wheel
Drive – Information Messages (page
186).
Note: If your vehicle gets stuck driving on
hilly or sloping terrain, it could be rocked out
by shifting between forward and reverse
gears, stopping between shifts in a steady
pattern. Press lightly on the accelerator in
each gear.
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Driving Hints
ELECTRIC VEHICLE
MAXIMIZING YOUR DRIVING
RANGE
Driving in Cold Weather
Keep your vehicle charged before heading
out into cold weather.
Use the heated seats and steering wheel
for comfort along with moderate cabin
temperature and fan settings to reduce
energy needed for climate control.
Preconditioning Your Vehicle
You can precondition your vehicle by using
departure and comfort settings to warm
or cool your cabin and the high voltage
battery when your vehicle is plugged in. By
using energy from your charging source
prior to your departure, battery
temperature can be managed for best
driving performance and less energy will
be needed for heating or cooling of the
cabin at the start of your drive. This helps
maximize your driving range. See Setting
the Charging Schedule and Preferences
(page 174).
Note: You can also access departure and
comfort settings using the FordPass App.
Note: Lower cabin temperature settings on
the climate control system results in better
trip range.
Parking Your Vehicle
At temperatures just above the freezing
point and lower, plug your vehicle in when
not in use to maintain high voltage battery
performance.
When possible park your vehicle under a
covered area or in a garage. This will help
to moderate temperatures which affect
performance of the high voltage battery
and require energy to heat or cool the
cabin.
Driving Style
Range is reduced when driving aggressively
or at consistently high speeds. Aggressive
driving for extended periods could also
result in reducing your battery’s efficiency
and lifespan. Use the trip application on
your touchscreen to see your driving scores.
See Trip Data (page 124).
DRIVING THROUGH SHALLOW
WATER
WARNING: Do not attempt to
cross a deep or flowing body of water.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.
Note: Driving through standing water can
cause vehicle damage.
Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the front
rocker area of your vehicle.
E266447
When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction could
be limited. After driving through water and
as soon as it is safe to do so:
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Driving Hints
• Lightly press the brake pedal to dry the
brakes and to check that they work.
• Turn the steering wheel to check that
the steering power assist works.
Check the function of the following:
• Horn
• Exterior lights
FLOOR MATS
WARNING: Use a floor mat
designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING: Pedals that cannot
move freely can cause loss of vehicle
control and increase the risk of serious
personal injury.
WARNING: Secure the floor mat
to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: Do not place additional
floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: Always make sure that
objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.
E142666
To install the floor mats, position the floor
mat eyelet over the retention post and
press down to lock in position.
To remove the floor mat, reverse the
installation procedure.
Note: Regularly check the floor mats to
make sure they are secure.
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Driving Hints
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• 12 V battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• In the event your vehicle's high-voltage
battery does not have enough power
to move, as a Mach-E roadside
customer, you can choose where you
would like your vehicle towed (within
a 35 mi (56 km) radius):
• Nearest public charger.
• EV Certified Ford or Lincoln Dealer.
• Your home residence.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate with the
power on or off. The battery loses charge
and may have insufficient power to restart
your vehicle.
The hazard flasher button is on
the center console. Press the
button to turn on the hazard
flashers if your vehicle is creating a safety
hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
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Crash and Breakdown Information
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Connect batteries with
only the same nominal voltage.
WARNING: Use only adequately
sized cables with insulated clamps.
Note: This procedure is only for the 12 volt
under hood battery.
Note: Your vehicle has a 12 volt battery that
is easily accessible under the hood. The 12
volt battery controls the switches and
contacts that engage the high voltage
battery. Do not jump start the high voltage
battery using a standard 12 volt battery. Tow
your vehicle to an authorized dealer if the
high voltage battery does not accept a
regular charge.
Note: Do not attempt to push start your
vehicle. You could cause transmission
damage.
Note: Do not disconnect the 12 volt battery
from your vehicle electrical system.
PREPARING THE VEHICLE
Opening the Front Luggage
Compartment With No Vehicle
Power
If the doors are unlocked when your vehicle
loses power, you can still open the door by
pressing the touchpad on the door window
trim twice within three seconds. See
Opening and Closing the Doors (page
77). With the door open, use the release
handle to open the front luggage
compartment. See Opening and Closing
the Front Luggage Compartment (page
275).
Note: You can open an unlocked door a
limited number of times for approximately
72 hours after the 12 volt battery power
depletes.
If the doors are locked when your vehicle
loses power, follow the steps below:
1. Use an external power supply such as
a 12 volt jump box.
E323341
2. Remove the cover at the front of your
vehicle below the headlight. Press
firmly on the top right of the covers
edge, then pull the raised section on
the bottom left toward you.
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Crash and Breakdown Information
E323342
A
B
3. Pull both wires out of the opening to
reveal both terminals.
4. Connect the external power supply to
the terminals.
Note: Be sure to match the red positive
cable (A) to the red positive terminal and
the black negative cable (B) to the black
negative terminal.
5. Turn on the external power supply.
Note: Refer to the manufacturer's
instructions for external power supply use.
Note: If performed correctly, the front
luggage compartment latches immediately
release, and you have access to the front
luggage compartment.
6. Disconnect the external power supply
when you no longer require it.
7. To reinstall the cover, reverse the
removal procedure.
To Connect the Booster Cables
WARNING: Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
To access the booster cable connection
points, remove the rear and left-hand side
front luggage compartment covers. See
Installing and Removing the Luggage
Compartment Cover (page 277).
E338543
E338543
A
1
2
3
4
.
.
Note: Make sure that the cables are clear
of any moving parts.
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Crash and Breakdown Information
E338767
1. Connect the positive (+) jumper cable
to the positive (+) jump point of the
discharged battery vehicle.
2. Connect the other end of the positive
(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable
to the negative (-) terminal of the
booster vehicle battery.
E338540
4. Make the final connection of the
negative (-) jumper cable to the
negative (-) ground point of the
discharged battery vehicle.
5. Unlock the driver door. See Unlocking
and Locking the Doors Using the
Remote Control (page 77).
JUMP STARTING THE VEHICLE
To Start Your Vehicle
1. Run the engine of the booster vehicle
at a moderately high speed.
2. Move the transmission selector lever
of the low charge vehicle to park (P).
3. Switch on the ready to drive mode. See
Starting the Vehicle (page 155).
4. Run both vehicles for a minimum of
three minutes before disconnecting the
cables.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could damage the bulbs.
Disconnect the cables in the reverse order.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.
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Crash and Breakdown Information
POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.
Note: The alert turns off when the vehicle
battery runs out of charge.
POST IMPACT BRAKING
HOW DOES POST IMPACT
BRAKING WORK
In the event of a moderate to severe crash,
the braking system reduces the vehicle’s
speed in order to prevent or reduce the
impact of a potential secondary crash.
POST IMPACT BRAKING
LIMITATIONS
Post impact braking does not activate if
any of the following occur:
• The anti-lock braking system is
damaged during the collision.
• Electronic stability control is disabled.
OVERRIDING POST IMPACT
BRAKING
You can override post impact braking by
pressing the brake or accelerator pedal.
POST IMPACT BRAKING
INDICATORS
E138639
It flashes when a post impact
braking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASH
SHUTOFF
The system deactivates the high voltage
system if it is a battery or hybrid-electric
vehicle, in the event of a moderate or
severe crash.
RE-ENABLING YOUR VEHICLE
1. Switch your vehicle off.
2. Attempt to start your vehicle.
3. Switch your vehicle off.
4. Attempt to start your vehicle.
Note: If your vehicle does not start after the
third attempt, have your vehicle checked as
soon as possible.
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Crash and Breakdown Information
TRANSPORTING THE VEHICLE
E143886
If you need to have your vehicle towed,
contact a professional towing service or
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
Vehicle damage may occur if towed
incorrectly, or by any other means.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
Towing your vehicle requires that all
wheels be off the ground. This prevents
damage to the mechanical systems and
vehicle.
When using wheel lift equipment to tow
the vehicle from the front, place the rear
wheels on a tow dolly.
When using wheel lift equipment to tow
the vehicle from the rear, place the front
wheels on a tow dolly.
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Crash and Breakdown Information
TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note: Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or electric drive motor damage
could occur. You must recreational tow
your vehicle with all four wheels off the
ground, such as when using a car-hauling
trailer. Otherwise, you cannot recreational
tow your vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
drivetrain, under the following conditions:
• Your vehicle is facing forward for
towing in a forward direction.
• You switch Emergency Tow on.
• Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).
Switching Emergency Tow On
1. Properly secure your vehicle to the tow
vehicle.
2. Switch your vehicle on to accessory
mode. See Starting and Powering
Off (page 155).
3. Apply the parking brake.
4. Access the vehicle drawer on the
touchscreen.
5. Press SETTINGS.
6. Press Vehicle.
7. Press and hold Emergency Tow until a
confirmation message appears on the
touchscreen.
8. Press and hold the brake pedal.
9. Shift into neutral (N).
Note: A confirmation message appears in
the instrument cluster display.
10. Release the parking brake.
11. Switch your vehicle off.
Switching Emergency Tow Off
1. Switch your vehicle on.
2. Press and hold the brake pedal.
3. Shift into park (P). A message displays
in the instrument cluster display and
park (P) displays in the instrument
cluster display and on the shifter.
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Towing Your Vehicle
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
Displays to remind you to release the parking brake to emer-
gency tow your vehicle.
Neutral Tow Remove
Park Brake for Towing
Displays when emergency tow is off.Neutral Tow Disengaged
Displays to remind you to switch off the vehicle to emergency
tow your vehicle.
Neutral Tow Engaged
Turn Ignition Off for
Towing
Displays to remind you that emergency towing is active. To
exit emergency towing, shift to park (P).
Neutral tow engaged
Depress Brake and Select
Park to Exit Neutral Tow
Note: You cannot recreationally tow your vehicle. You can only emergency tow your vehicle.
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Towing Your Vehicle
FUSE PRECAUTIONS
WARNING: Always disconnect the
battery before servicing high current
fuses.
WARNING: To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.
WARNING: Always replace a fuse
with one that has the specified
amperage rating. Using a fuse with a
higher amperage rating can cause severe
wire damage and could start a fire.
UNDER HOOD FUSE BOX
LOCATING THE UNDER HOOD
FUSE BOX
E329073
ACCESSING THE UNDER HOOD
FUSE BOX
1. Remove the luggage compartment
cover. See Installing and Removing
the Luggage Compartment Cover
(page 277).
E253688
2. Pull the latch toward you and remove
the top cover.
E329079
3. Pull the connector lever upward.
4. Pull the connector upward to remove
it.
E253693
5. Pull both latches toward you and
remove the fuse box.
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Fuses
6. Turn the fuse box over and open the lid.
IDENTIFYING THE FUSES IN THE UNDER HOOD FUSE BOX
E292669
Protected ComponentFuse
Rating
Fuse
Location
Not used.—1
Not used (spare).40 A2
Windshield wiper heater.15 A3
Not used (spare).40 A4
Not used.—5
Not used.—6
Not used.—7
Not used.—8
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Fuses
Protected ComponentFuse
Rating
Fuse
Location
Not used.—9
Not used.—10
Powertrain control module.15 A11
Not used.—12
AC electric compressor.15 A13
Active grille shutter.
Powertrain control module heater cooling pump.
Powertrain control module heater shut off valve.
Secondary drive unit transmission oil pump (GT).15 A14
Not used.—15
Battery charge control module.10 A16
Not used.—17
Powertrain control module.10 A18
Brake system control module.10 A19
Charge port status indicator.5 A20
Front luggage compartment actuator relay coil.5 A21
Amplifier.20 A22
Rear driver side electronic door.20 A23
Not used.—24
Left-hand enhanced headlamps.25 A25
Right-hand enhanced headlamps.25 A26
Keep alive power.5 A27
Front luggage compartment actuator relay coil.5 A28
DC/DC converter.5 A29
Not used.—30
Electronic power assist steering.5 A31
Body control module.30 A32
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Fuses
Protected ComponentFuse
Rating
Fuse
Location
Advanced driver assistance system.20 A33
Headlamp control module.10 A34
Heated steering wheel.15 A35
Primary hybrid powertrain control module.10 A36
Auxiliary power distribution box.
Secondary hybrid powertrain control module.
Horn.20 A37
Blower motor.40 A38
Not used.—39
Not used.—40
Amplifier.20 A41
Driver power seat.30 A42
Anti-lock brake system valves.40 A43
Auxiliary power distribution box.60 A44
Passenger power seat.30 A45
Not used.—46
Not used.—47
Not used.—48
Anti-lock brake system pump.60 A49
Cooling fan.60 A50
Not used.—51
USB port.5 A52
Not used.—53
Not used.—54
Heated seats.30 A55
Front luggage compartment module.20 A56
Data link connector.10 A57
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Fuses
Protected ComponentFuse
Rating
Fuse
Location
Not used.—58
Body control module.40 A59
Not used.—60
Auxiliary power point.20 A61
Not used.—62
Not used.—63
Power liftgate.30 A64
Vehicle dynamics module.30 A65
Not used.—66
Not used.—67
Battery electronic control module.5 A68
Rear passenger side electronic door.20 A69
Not used.—70
Auxiliary power point.20 A71
Rear window wiper.20 A72
Not used.—73
Windshield wiper motor.30 A74
Not used.—75
Heated rear window.30 A76
Not used.—77
Front driver side electronic door.20 A78
Front passenger side electronic door.20 A79
Not used.—80
Rear window washer pump.10 A81
Not used.—82
Not used.—83
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Fuses
Protected ComponentFuse
Rating
Fuse
Location
Not used (spare).40 A84
Rain sensor.5 A85
Not used.—86
Not used.—87
Not used.—88
BATTERY FUSE BOX
LOCATING THE BATTERY FUSE
BOX
E348774
ACCESSING THE BATTERY FUSE
BOX
E348774
1. Press the top right-hand side of the
cover, then pull the raised section on
the bottom left-hand side toward you.
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Fuses
E348775
2. Pull both wires out of the opening to
reveal the inline fuses.
E348776
3. Remove the caps that cover the inline
fuses.
IDENTIFYING THE FUSES IN THE
BATTERY FUSE BOX
E348777
1
2
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Fuses
Protected
Component
RatingItem
Front
luggage
compart-
ment.
20 A1
Front
luggage
compart-
ment.
20 A2
BODY CONTROL MODULE
FUSE BOX
LOCATING THE BODY CONTROL
MODULE FUSE BOX
E329070
ACCESSING THE BODY CONTROL
MODULE FUSE BOX
E329071
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Fuses
IDENTIFYING THE FUSES IN THE BODY CONTROL MODULE FUSE BOX
E293328
Protected ComponentFuse
Rating
Fuse
Location
Not used.5 A1
Not used.5 A2
Extended power module.10 A3
Multi-function display.10 A4
Not used.20 A5
Not used.10 A6
Passenger door module.30 A7
Not used.5 A8
Auto-dimming exterior mirror.5 A9
Extended power module.10 A10
Power liftgate.5 A11
Hands-free liftgate actuation module.
Telematics control unit module.
Anti-theft alarm.5 A12
Keyless keypad switch.
Front driver door activation switch.
Rear driver door activation switch.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Fuses
Protected ComponentFuse
Rating
Fuse
Location
Not used.15 A13
Driver door module.30 A14
Not used.15 A15
Active suspension (GT).15 A16
SYNC.15 A17
Wireless accessory charging module.7.5 A18
Driver status monitor.
Front passenger door activation switch.
Rear passenger door activation switch.
Headlamp switch pack.7.5 A19
Bluetooth low energy module.
Push button start.
Anti-theft alarm horn.10 A20
Gateway module.7.5 A21
Climate control.
Gear shift module.
Instrument cluster.7.5 A22
Steering column control module.
Audio unit.20 A23
Not used.20 A24
Not used.30 A
Circuit
Breaker
25
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Fuses
IDENTIFYING FUSE TYPES
E267379
Micro 2.A
Micro 3.B
Maxi.C
Mini.D
M Case.E
J Case.F
J Case Low Profile.G
Slotted M Case.H
FUSES – TROUBLESHOOTING
FUSES – FREQUENTLY ASKED
QUESTIONS
When do I need to check a fuse?
If electrical components in the vehicle
are not working.
When do I need to replace a fuse?
If a fuse has blown.
How do I identify a blown fuse?
You can identify a blown fuse by a
broken wire within the fuse.
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Fuses
MAINTENANCE PRECAUTIONS
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fluids and service
parts conforming to specifications. See
Capacities and Specifications (page
344).
OPENING AND CLOSING THE
HOOD
See Opening and Closing the Front
Luggage Compartment (page 275).
UNDER HOOD OVERVIEW
E328337
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Maintenance
Motor electronic coolant reservoir. See Checking the Coolant (page 304).A
Battery coolant reservoir. See Checking the Coolant (page 304).B
Brake fluid reservoir. See Checking the Brake Fluid (page 187).C
Under hood fuse box. See Under Hood Fuse Box (page 292).D
Windshield washer fluid reservoir. See Adding Washer Fluid (page 104).E
Note: Some of these components are
underneath the luggage compartment cover
and cannot be seen unless the cover is
removed. See Installing and Removing
the Luggage Compartment Cover (page
277).
CHECKING THE COOLANT
WARNING: Do not remove the
coolant reservoir cap when the vehicle
is on or the cooling system is hot. Wait
10 minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
WARNING: Do not put coolant in
the windshield washer reservoir. If
sprayed on the windshield, coolant could
make it difficult to see through the
windshield.
WARNING: Do not add coolant
further than the MAX mark.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Your vehicle has a battery cooling system
and a motor electrical cooling system. See
Under Hood Overview (page 303). The
luggage compartment covers need to be
removed in order to access the reservoirs.
See Installing and Removing the
Luggage Compartment Cover (page 277).
When the electric motor is cold, check the
concentration and level of the coolant at
the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance (page 390).
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -29–-35°F (-34–-37°C).
Check coolant concentration using a
refractometer. We do not recommend the
use of hydrometers or coolant test strips
for measuring coolant concentration.
Adding Coolant
It is very important to use prediluted
coolant approved to the correct
specification in order to avoid plugging the
small passageways in the electric motor
cooling system. See Cooling System
Capacity and Specification (page 344).
Do not mix different colors or types of
coolant in your vehicle. Mixing of coolants
or using an incorrect coolant may harm the
electric motor or cooling system
components and may cause damage that
the vehicle warranty may not cover.
Note: Automotive fluids are not
interchangeable.
Note: Do not use stop leak pellets, cooling
system sealants, or non-specified additives
as they can cause damage to the electric
motor cooling or heating systems.
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Maintenance
Note: If prediluted coolant is not available,
use the approved concentrated coolant
diluting it to 50/50 with distilled water. See
Cooling System Capacity and
Specification (page 344). Using water that
has not been deionized could contribute to
deposit formation, corrosion and plugging
of the small cooling system passageways.
Note: Coolants marketed for all makes and
models might not meet our specifications
and could cause damage to the cooling
system. Resulting component damage
could void the vehicle warranty.
If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
To top up the coolant level do the
following:
1. Unscrew the cap slowly. Any pressure
escapes as you unscrew the cap.
2. Add prediluted coolant approved to
the correct specification. See Cooling
System Capacity and Specification
(page 344).
3. Add enough prediluted coolant to
reach the correct level.
4. Replace the coolant reservoir cap. Turn
the cap clockwise until it contacts the
hard stop.
5. Check the coolant level in the coolant
reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted coolant to bring the coolant
level to the correct level.
If you have to add more than 1.1 qt (1 L) of
coolant per month, have your vehicle
checked as soon as possible. Operating
your vehicle with a low level of coolant can
result in overheating and possible electric
motor damage.
In case of emergency, you can add a large
amount of water without coolant in order
to reach a vehicle service location. In this
instance, have qualified personnel do the
following as soon as possible:
1. Drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with coolant.
Water alone, without coolant, can cause
damage from corrosion, overheating or
freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze.
Alcohol and other liquids can cause
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant.
Recycled Coolant
We do not recommend the use of recycled
coolant, as an approved recycling process
is not yet available.
Dispose of used coolant in an appropriate
manner. Follow your community's
regulations and standards for recycling and
disposing of automotive fluids.
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Maintenance
Severe Climates
If you drive in extremely cold climates:
• It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection.
• Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection.
• Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the
coolant and may cause damage to the
electric motor.
Coolant Change
Change the coolant at specific mileage
intervals listed in the scheduled
maintenance information. Add prediluted
coolant approved to the correct
specification. See Cooling System
Capacity and Specification (page 344).
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 390).
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, see
your authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to low
voltage energy transfer feature that keeps
the 12 volt battery charged by the high
voltage battery. If the 12 volt battery level
is low, the high voltage battery transfers
energy to the 12 volt battery when the
vehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the green
ready to drive indicator is
activated, this indicates your
vehicle requires service. Have your vehicle
checked as soon as possible.
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Maintenance
12V BATTERY – INFORMATION MESSAGES
ActionMessage
Your vehicle has a 12 volt battery problem.
We recommend having the battery system
checked by an authorized EV dealer.
12V Battery Fault Service Soon
The electric vehicle range is reduced due
to the park and/or hazard lamps on while
your vehicle was off.
Electric Range Reduced due to Park/Hazard
Lamps On While Vehicle Off
Your vehicle has an electrical drain within
the vehicle. Please check for any after-
market devices that could be draining the
battery. If none are found, please have your
vehicle serviced by an authorized EV dealer.
Electrical System Drain Service Required
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are
properly aimed at the assembly plant. If
your vehicle has been in an accident, have
the alignment of your headlamps checked
by an authorized dealer.
Headlamp Aiming Target
E142592
8 feet (2.4 meters)A
Center height of lamp to groundB
25 feet (7.6 meters)C
Horizontal reference lineD
Vertical Aim Adjustment
1. Park your vehicle on a level surface
approximately 25 ft (7.6 m) away from
a vertical wall or screen.
2. Apply the parking brake.
3. Measure the height from the center of
your headlamp to the ground.
Note: There may be an identifying mark on
the lens to help you locate the center of the
headlamp low beam light.
4. Mark a horizontal reference line on the
wall or screen that is a minimum of 8 ft
(2.4 m) long.
5. Switch the low beam headlamps on
and open the hood.
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Maintenance
E142465
6. On the wall or screen you will observe
a flat zone of high intensity light
located at the top of the right hand
portion of the beam pattern. If the top
edge of the high intensity light zone is
not at the horizontal reference line, the
headlamp will need to be adjusted.
Note: To see a clearer light pattern while
adjusting one headlamp, block the light
from the other headlamp.
E335000
7. Locate the vertical adjuster on each
headlamp. Use a Phillips #2
screwdriver to turn the adjuster either
clockwise or counterclockwise to
adjust the vertical aim of the
headlamp.
8. Repeat Steps 3 through 7 to adjust the
other headlamp.
9. Close the hood and turn off the lamps.
EXTERIOR BULBS
EXTERIOR BULB SPECIFICATION
CHART
Your vehicle has LED lamps. These are not
serviceable items. See an authorized dealer
if they fail.
INTERIOR BULBS
INTERIOR BULB SPECIFICATION
CHART
Your vehicle has LED lamps. These are not
serviceable items. See an authorized dealer
if they fail.
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Maintenance
GENERAL INFORMATION
Your dealer has many quality products
available to clean your vehicle and protect
its finishes.
CLEANING PRODUCTS
Materials
For best results, use the following products
or products of equivalent quality:
SpecificationName
-Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada)
ESR-M5B194-BMotorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada)
ESR-M14P4-AMotorcraft® Detail Wash, ZC-3-A (U.S. & Canada)
ESR-M14P3-AMotorcraft® Engine Shampoo and Degreaser, ZC-20 (U.S.)
-Motorcraft® Engine Shampoo, CXC-66-A (Canada)
-Motorcraft® Premium Leather and Vinyl Cleaner, ZC-56 (U.S. &
Canada)
-Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada)
WSS-M14P19-AMotorcraft® Premium Windshield Wash Concentrate with
Bitterant, ZC-32-B2 (U.S.)
WSS-M14P19-AMotorcraft® Premium Quality Windshield Washer Fluid, CXC-37-
F/M (Canada)
-Motorcraft® Professional Strength Carpet & Upholstery Cleaner,
ZC-54 (U.S. & Canada)
ESR-M14P5-AMotorcraft® Premium Glass Cleaner, CXC-100 (Canada)
-Motorcraft® Spot and Stain Remover, ZC-14 (U.S.)
ESR-M14P5-AMotorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.)
-Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada)
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Vehicle Care
CLEANING THE EXTERIOR
CLEANING THE EXTERIOR
PRECAUTIONS
Immediately remove fuel spillages, additive
residuals, bird droppings, insect deposits
and road tar. These may cause damage to
your vehicle’s paintwork or trim over time.
Remove any exterior accessories, for
example antennas, before entering a car
wash.
CLEANING HEADLAMPS AND
REAR LAMPS
We recommend that you only use cold or
lukewarm water containing car shampoo
to clean the headlamps and the rear
lamps.
Do not scrape the lamps.
Do not wipe lamps when they are dry.
CLEANING WINDOWS AND WIPER
BLADES
To clean the windshield and wiper blades:
• Clean the windshield with a
non-abrasive glass cleaner.
Note: When cleaning the interior of the
windshield, avoid getting any glass cleaner
on the instrument panel or door panels.
Wipe any glass cleaner off these surfaces
immediately.
• Clean the wiper blades with washer
fluid or water applied with a soft
sponge or cloth.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
This can cause damage not covered by the
vehicle Warranty.
CLEANING CHROME, ALUMINIUM
OR STAINLESS STEEL
We recommend that you only use a car
shampoo, a soft cloth and water on
bumpers and other chrome, aluminium or
stainless steel parts.
Note: For additional information and
assistance, we recommend that you contact
an authorized dealer.
Note: Rinse the area well after cleaning.
Note: Do not use abrasive materials, for
example steel wool or plastic pads, as they
can scratch these surfaces.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
CLEANING WHEELS
Only use a recommended wheel and tire
cleaner to clean the wheels weekly. For
additional information and assistance, we
recommend that you contact an
authorized dealer.
1. Use a sponge to remove heavy
deposits of dirt and brake dust.
2. Rinse well after cleaning.
Note: Do not apply a cleaning chemical to
warm or hot wheel rims and covers.
If you intend on parking your vehicle for an
extended period after cleaning the wheels
with a wheel cleaner, drive your vehicle for
a few minutes before parking your vehicle.
This reduces the risk of corrosion of the
brake discs, brake pads and linings.
Do not clean the wheels when they are hot.
Note: Some car washes could damage
wheel rims and covers.
Note: Using non-recommended cleaners,
harsh cleaning products, chrome wheel
cleaners or abrasive materials could
damage wheel rims and covers.
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Vehicle Care
CLEANING STRIPES OR
GRAPHICS
It is recommended to wash your vehicle by
hand however, pressure washing may be
used under the following conditions:
• Use a spray with a 40° wide spray
angle pattern.
• Keep the nozzle at a 12 in (305 mm)
distance and 90° angle to your
vehicle's surface.
• Do not use water pressure higher than
2,000 psi (14,000 kPa).
• Do not use water hotter than 179°F
(82°C).
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface.
CLEANING CAMERA LENSES AND
SENSORS
We recommend that you only use
lukewarm or cold water and a soft cloth
to clean the camera lens and sensors.
Note: Do not pressure wash camera lens
and sensors.
CLEANING THE UNDERBODY
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free from packed dirt.
Rear suspension components may require
regular cleaning with a power washer or a
thorough rinse with a strong stream of
water if the vehicle is operated in dusty or
muddy environments. Rear leaf springs or
other suspension components may emit
squeaking or popping noises while
operating the vehicle if particles, such as
dirt, rocks, or other debris, are present in
the components.
WAXING
Wax the high-gloss painted surface of your
prewashed vehicle once or twice a year.
We recommend that you only use an
approved quality wax that does not
contain abrasives. For additional
information and assistance, we
recommend that you contact an
authorized dealer.
When washing and waxing, park your
vehicle in a shaded area out of direct
sunlight.
Note: Avoid waxing unpainted or low-gloss
black colored parts, they discolor over time.
CLEANING THE INTERIOR
CLEANING THE INSTRUMENT
PANEL
WARNING: Do not use chemical
solvents or strong detergents when
cleaning the steering wheel or
instrument panel to avoid contamination
of the airbag system.
We recommend that you only clean the
instrument panel and cluster lens with a
damp soft cloth. Dry the area with a clean,
soft cloth.
For additional information and assistance,
we recommend that you contact an
authorized dealer.
Note: Avoid cleaners or polishes that
increase the gloss of the upper portion of
the instrument panel. The dull finish in this
area helps protect you from undesirable
windshield reflection.
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Vehicle Care
CLEANING PLASTIC
We recommend that you only use a mild
soap and water solution on a soft cloth.
Dry the area with a clean, soft cloth.
CLEANING DISPLAYS AND
SCREENS
We recommend that you only use a
microfiber cloth in a circular motion to
clean off the fingerprint or dust.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
Note: Do not pour or spray alcohol onto the
touchscreen.
Note: Do not use detergent or any type of
solvent to clean the touchscreen.
CLEANING SEATS AND THE
HEADLINER
WARNING: On vehicles equipped
with seat-mounted airbags, do not use
chemical solvents or strong detergents.
Such products could contaminate the
side airbag system and affect
performance of the side airbag in a crash.
Cleaning Fabric Seats and the
Headliner
We recommend that you only clean the
fabric seats and headliners in the following
way:
1. Remove dust and loose dirt with a
vacuum cleaner.
2. Wipe the surface with a soft, damp
cloth and a mild soap and water
solution. Dry the area with a clean, soft
cloth.
3. For additional information and
assistance, we recommend that you
contact an authorized dealer.
For heavy stains, spot clean the area. If a
ring forms on the fabric, immediately clean
the entire area, but do not oversaturate or
the ring could set.
Cleaning Vinyl
We recommend that you only clean the
vinyl surfaces in the following way:
1. Remove dust and loose dirt with a
vacuum cleaner.
2. Wipe the surface with a soft, damp
cloth and a mild soap and water
solution. Dry the area with a clean, soft
cloth.
3. For additional information and
assistance, we recommend that you
contact an authorized dealer.
CLEANING CARPETS AND FLOOR
MATS
We recommend that you only clean your
carpets in the following way:
1. Remove dust and loose dirt with a
vacuum cleaner.
2. Wipe the surface with a soft, damp
cloth and a mild soap and water
solution. Dry the area with a clean, soft
cloth.
3. For additional information and
assistance, we recommend that you
contact an authorized dealer.
For heavy stains, spot clean the area. If a
ring forms on the fabric, clean the entire
area immediately, but do not oversaturate
or the ring could set.
We recommend that you only clean your
floor mats in the following way:
1. Remove dust and loose dirt with a
vacuum cleaner.
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Vehicle Care
2. Wash rubber floor mats using mild
soap and lukewarm or cold water.
3. Completely dry the floor mat before
placing them back in your vehicle.
CLEANING SEATBELTS
WARNING: Do not use cleaning
solvents, bleach or dye on the vehicle's
seatbelts, as these actions may weaken
the belt webbing.
1. Wipe the surface with a soft, damp
cloth and a mild soap and water
solution. Dry the area with a clean, soft
cloth.
CLEANING STORAGE
COMPARTMENTS
1. Remove dust and loose dirt with a
vacuum cleaner.
2. Wipe the surface with a soft, damp
cloth and a mild soap and water
solution. Dry the area with a clean, soft
cloth.
REPAIRING MINOR PAINT
DAMAGE
Authorized dealers have touch-up paint to
match your vehicle’s color. Your vehicle
color code is printed on a sticker on the
front, left-hand side door jamb. Take the
color code to an authorized dealer to make
sure you get the correct color.
Before repairing minor paint damage, use
a cleaner such as Motorcraft Bug and Tar
Remover to remove particles such as bird
droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout.
Make sure to read the instructions before
using cleaning products.
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Vehicle Care
BODY STYLING KIT
PRECAUTIONS
The distance between the underside of
your vehicle and the ground is less than
that of other models. Drive with extreme
care to avoid damage to your vehicle.
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Body Styling Kits
PREPARING YOUR VEHICLE
FOR STORAGE
If you plan on storing your vehicle for 30
days or more, read the following
maintenance recommendations to make
sure your vehicle stays in good operating
condition.
We engineer and test all vehicles and their
components for reliable, regular driving.
Under various conditions, long-term
storage may lead to degraded
performance or failure unless you use
specific precautions to preserve vehicle
components.
General
• Store all vehicles in a dry, ventilated
place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they
require regular maintenance to protect
against rust and damage.
Body
• Wash your vehicle thoroughly to
remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing
and the underside of front fenders.
• Periodically wash your vehicle if it is
stored in exposed locations.
• Touch-up exposed or primed metal to
prevent rust.
• Cover chrome and stainless steel parts
with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary
when you wash your vehicle.
• Lubricate all hood, door and luggage
compartment hinges and latches with
a light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents.
Cooling system
• Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm that there are no cooling
system leaks and that fluid is at the
recommended level.
Battery Systems
We recommend the following actions for
your vehicle:
• When storing your vehicle for greater
than 30 days the state of charge
should be approximately 50%.
Additionally we recommend
disconnecting the 12v battery which
will reduce system loads on the HV
battery.
Brakes
• Make sure the brakes and parking brake
release fully.
Tires
• Maintain recommended air pressure.
Miscellaneous
• Make sure all linkages, cables, levers
and pins under your vehicle are covered
with grease to prevent rust.
• Move vehicles at least 25 ft (7.5 m)
every 15 days to lubricate working parts
and prevent corrosion.
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Storing Your Vehicle
REMOVING YOUR VEHICLE
FROM STORAGE
When your vehicle is ready to come out of
storage, do the following:
• Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle 15 ft (4.5 m) back and
forth to remove rust build-up.
• Check coolant levels to make sure
there are no leaks, and fluids are at
recommended levels.
• If you removed the 12 volt battery,
clean the 12 volt battery cable ends and
check for damage.
Contact an authorized dealer if you have
any concerns or issues.
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Storing Your Vehicle
LOCATING THE TIRE LABEL
You will find a Tire Label
containing tire inflation pressure
by tire size and other important
information located on the B-Pillar
or the edge of the driver's door.
See Locating the Safety
Compliance Certification
Labels (page 271).
DEPARTMENT OF
TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
E142542
Tire Quality Grades apply to new
pneumatic passenger car tires.
The Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width. For
example: Treadwear 200
Traction AA Temperature A.
These Tire Quality Grades are
determined by standards that the
United States Department of
Transportation has set.
Tire Quality Grades apply to new
pneumatic passenger car tires.
They do not apply to deep tread,
winter-type snow tires,
space-saver or temporary use
spare tires, light truck or LT type
tires, tires with nominal rim
diameters of 10 to 12 inches or
limited production tires as defined
in Title 49 Code of Federal
Regulations Part 575.104 (c)(2).
U.S. Department of
Transportation Tire quality
grades: The U.S. Department of
Transportation requires us to give
you the following information
about tire grades exactly as the
government has written it.
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test course.
For example, a tire graded 150
would wear 1½ times as well on
the government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of their
use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
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Wheel and Tire Information
Traction AA A B C
WARNING: The traction
grade assigned to this tire is
based on straight-ahead braking
traction tests, and does not
include acceleration, cornering,
hydroplaning or peak traction
characteristics.
The traction grades, from highest
to lowest are AA, A, B, and C. The
grades represent the tire’s ability
to stop on wet pavement as
measured under controlled
conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Temperature A B C
WARNING: The
temperature grade for this tire is
established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
The temperature grades are A
(the highest), B and C,
representing the tire’s resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled conditions
on a specified indoor laboratory
test wheel. Sustained high
temperature can cause the
material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden
tire failure. The grade C
corresponds to a level of
performance which all passenger
car tires must meet under the
Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law.
INFORMATION ON THE TIRE
SIDEWALL
Both United States and Canada
Federal regulations require tire
manufacturers to place
standardized information on the
sidewall of all tires. This
information identifies and
describes the fundamental
characteristics of the tire and also
provides a U.S. DOT Tire
Identification Number for safety
standard certification and in case
of a recall.
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Wheel and Tire Information
Information on P Type Tires
H
I
J
K
L
M
A
B
C
D
E
F
G
E142543
P215/65R15 95H is an example of
a tire size, load index and speed
rating. The definitions of these
items are listed below. (Note that
the tire size, load index and speed
rating for your vehicle may be
different from this example.)
A. P: Indicates a tire, designated
by the Tire and Rim Association,
that may be used for service on
cars, sport utility vehicles,
minivans and light trucks. Note: If
your tire size does not begin with
a letter this may mean it is
designated by either the European
Tire and Rim Technical
Organization or the Japan Tire
Manufacturing Association.
B. 215: Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C. 65: Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D. R: Indicates a radial type tire.
E. 15: Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F. 95: Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner’s manual. If not,
contact a local tire dealer.
Note: You may not find this
information on all tires because it
is not required by federal law.
G. H: Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from 81 mph
(130 km/h) to 186 mph
(299 km/h). These ratings are
listed in the following chart.
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Wheel and Tire Information
Note: You may not find this
information on all tires because it
is not required by federal law.
Speed ratingLetter
rating
81 mph (130 km/h)M
87 mph (140 km/h)N
99 mph (159 km/h)Q
106 mph (171 km/h)R
112 mph (180 km/h)S
118 mph (190 km/h)T
124 mph (200 km/h)U
130 mph (210 km/h)H
149 mph (240 km/h)V
168 mph (270 km/h)W
186 mph (299 km/h)Y
Note: For tires with a maximum
speed capability over 149 mph
(240 km/h), tire manufacturers
sometimes use the letters ZR. For
those with a maximum speed
capability over 186 mph (299
km/h), tire manufacturers always
use the letters ZR.
H. U.S. DOT Tire Identification
Number (TIN): This begins with
the letters DOT and indicates that
the tire meets all federal
standards. The next two numbers
or letters are the plant code
designating where it was
manufactured, the next two are
the tire size code and the last four
numbers represent the week and
year the tire was built. For
example, the numbers 317 mean
the 31st week of 1997. After 2000,
the numbers go to four digits. For
example, 2501 means the 25th
week of 2001. The numbers in
between are identification codes
used for traceability. This
information is used to contact
customers if a tire defect requires
a recall.
I. M+S or M/S: Mud and Snow, or
AT: All Terrain, or
AS: All Season.
J. Tire Ply Composition and
Material Used: Indicates the
number of plies or the number of
layers of rubber-coated fabric in
the tire tread and sidewall. Tire
manufacturers also must indicate
the ply materials in the tire and the
sidewall, which include steel,
nylon, polyester, and others.
K. Maximum Load: Indicates the
maximum load in kilograms and
pounds that can be carried by the
tire. See the Safety Compliance
Certification Label (affixed to
either the door hinge pillar,
door-latch post, or the door edge
that meets the door-latch post,
next to the driver's seating
position), for the correct tire
pressure for your vehicle.
L. Treadwear, Traction and
Temperature Grades:
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Wheel and Tire Information
*Treadwear The treadwear grade
is a comparative rating based on
the wear rate of the tire when
tested under controlled conditions
on a specified government test
course. For example, a tire graded
150 would wear one and one-half
times as well on the government
course as a tire graded 100.
*Traction: The traction grades,
from highest to lowest are AA, A,
B, and C. The grades represent the
tire's ability to stop on wet
pavement as measured under
controlled conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
*Temperature: The temperature
grades are A (the highest), B and
C, representing the tire's
resistance to the generation of
heat and its ability to dissipate
heat when tested under controlled
conditions on a specified indoor
laboratory test wheel.
M. Maximum Inflation
Pressure: Indicates the tire
manufacturers' maximum
permissible pressure or the
pressure at which the maximum
load can be carried by the tire. This
pressure is normally higher than
the vehicle manufacturer's
recommended cold inflation
pressure which can be found on
the Safety Compliance
Certification Label (affixed to
either the door hinge pillar,
door-latch post, or the door edge
that meets the door-latch post,
next to the driver's seating
position), or Tire Label which is
located on the B-Pillar or the edge
of the driver’s door. The cold
inflation pressure should never be
set lower than the recommended
pressure on the vehicle label.
The tire suppliers may have
additional markings, notes or
warnings such as standard load
or radial tubeless.
Additional Information
Contained on the Tire Sidewall
for LT Type Tires
Note: Tire Quality Grades do not
apply to this type of tire.
A
B
C
B
D
E142544
LT type tires have some additional
information beyond those of P
type tires; these differences are
described below.
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Wheel and Tire Information
A. LT: Indicates a tire, designated
by the Tire and Rim Association,
that is intended for service on light
trucks.
B. Load Range and Load
Inflation Limits: Indicates the
tire's load-carrying capabilities
and its inflation limits.
C. Maximum Load Dual lb (kg)
at psi (kPa) cold: Indicates the
maximum load and tire pressure
when the tire is used as a dual,
defined as four tires on the rear
axle (a total of six or more tires on
the vehicle).
D. Maximum Load Single lb
(kg) at psi (kPa) cold: Indicates
the maximum load and tire
pressure when the tire is used as
a single, defined as two tires
(total) on the rear axle.
Information on T Type Tires
T145/80D16 is an example of a
tire size.
Note: The temporary tire size for
your vehicle may be different from
this example. Tire Quality Grades
do not apply to this type of tire.
A
B
C
D
E
E142545
T type tires have some additional
information beyond those of P
type tires; these differences are
described below:
A. T: Indicates a type of tire,
designated by the Tire and Rim
Association, that is intended for
temporary service on cars, sport
utility vehicles, minivans and light
trucks.
B. 145: Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
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Wheel and Tire Information
C. 80: Indicates the aspect ratio
which gives the tire's ratio of
height to width. Numbers of 70 or
lower indicate a short sidewall.
D. D: Indicates a diagonal type tire.
R: Indicates a radial type tire.
E. 16: Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
GLOSSARY OF TIRE
TERMINOLOGY
*Tire label: A label showing the
original equipment tire sizes,
recommended inflation pressure
and the maximum weight the
vehicle can carry.
*Tire Identification Number
(TIN): A number on the sidewall
of each tire providing information
about the tire brand and
manufacturing plant, tire size and
date of manufacture. Also referred
to as DOT code.
*Inflation pressure: A measure
of the amount of air in a tire.
*Standard load: A class of
P-metric or Metric tires designed
to carry a maximum load at set
pressure. For example: For
P-metric tires 35 psi (2.4 bar) and
for Metric tires 36 psi (2.5 bar).
Increasing the inflation pressure
beyond this pressure will not
increase the tire’s load carrying
capability.
*Extra load: A class of P-metric
or Metric tires designed to carry a
heavier maximum load at 42 psi
(2.9 bar). Increasing the inflation
pressure beyond this pressure will
not increase the tire’s load
carrying capability.
*kPa: Kilopascal, a metric unit of
air pressure.
*PSI: Pounds per square inch, a
standard unit of air pressure.
*Cold tire pressure: The tire
pressure when the vehicle has
been stationary and out of direct
sunlight for an hour or more and
prior to the vehicle being driven for
1 mi (1.6 km).
*Recommended inflation
pressure: The cold inflation
pressure found on the Safety
Compliance Certification Label
(affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver's seating
position), or Tire Label located on
the B-Pillar or the edge of the
driver door.
* B-pillar: The structural member
at the side of the vehicle behind
the front door.
*Bead area of the tire: Area of
the tire next to the rim.
* Sidewall of the tire: Area
between the bead area and the
tread.
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Wheel and Tire Information
*Tread area of the tire: Area of
the perimeter of the tire that
contacts the road when mounted
on the vehicle.
*Rim: The metal support (wheel)
for a tire or a tire and tube
assembly upon which the tire
beads are seated.
TIRE REPLACEMENT
REQUIREMENTS
Your vehicle is equipped with tires
designed to provide a safe ride
and handling capability.
WARNING: Only use
replacement tires and wheels
that are the same size, load
index, speed rating and type
(such as P-metric versus
LT-metric or all-season versus
all-terrain) as those originally
provided by Ford. The
recommended tire and wheel
size may be found on either the
Safety Compliance Certification
Label (affixed to either the door
hinge pillar, door-latch post, or
the door edge that meets the
door-latch post, next to the
driver's seating position), or the
Tire Label which is located on
the B-Pillar or edge of the
driver's door. If this information
is not found on these labels, then
you should contact your
authorized dealer as soon as
possible. Use of any tire or wheel
not recommended by Ford can
affect the safety and
performance of your vehicle,
which could result in an
increased risk of loss of vehicle
control, vehicle rollover, personal
injury and death.
WARNING: To reduce the
risk of serious injury, when
mounting replacement tires and
wheels, you should not exceed
the maximum pressure indicated
on the sidewall of the tire to set
the beads without additional
precautions listed below. If the
beads do not seat at the
maximum pressure indicated,
re-lubricate and try again.
WARNING: For a mounting
pressure more than 20 psi
(1.38 bar) greater than the
maximum pressure, a Ford
dealer or other tire service
professional should do the
mounting.
WARNING: Always inflate
steel carcass tires with a remote
air fill with the person inflating
standing at a minimum of 12 ft
(3.66 m) away from the wheel
and tire assembly.
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Wheel and Tire Information
WARNING: When inflating
the tire for mounting pressures
up to 20 psi (1.38 bar) greater
than the maximum pressure on
the tire sidewall, the following
precautions must be taken to
protect the person mounting the
tire:
WARNING: Use only the
specified jacking points. If you
use other locations, you could
damage the body, steering,
suspension, engine, braking
system or the fuel lines.
Note: Avoid placing the jack or
hoist near plastic parts as this may
cause vehicle damage.
• Make sure that you have the
correct tire and wheel size.
• Lubricate the tire bead and
wheel bead seat area again.
• Stand at a minimum of 12 ft
(3.66 m) away from the wheel
and tire assembly.
• Use both eye and ear
protection.
Important: Remember to replace
the wheel valve stems when the
road tires are replaced on your
vehicle.
It is recommended that the two
front tires or two rear tires
generally be replaced as a pair if
the worn tires still have usable
depth.
To avoid potential All-Wheel Drive
(AWD) malfunction or (AWD)
system damage, it is
recommended to replace all four
tires rather than mixing
significantly worn tires with new
tires.
The tire pressure sensors mounted
in the wheels (originally installed
on your vehicle) are not designed
to be used in aftermarket wheels.
The use of wheels or tires not
recommended may affect the
operation of your tire pressure
monitoring system.
If the tire pressure monitoring
system indicator is flashing, your
system is malfunctioning. Your
replacement tire might be
incompatible with your tire
pressure monitoring system, or
some component of the system
may be damaged.
Age
WARNING: Tires degrade
over time depending on many
factors such as weather, storage
conditions, and conditions of use
(load, speed, inflation pressure)
the tires experience throughout
their lives.
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Wheel and Tire Information
In general, tires should be
replaced after six years
regardless of tread wear.
However, heat caused by hot
climates or frequent high loading
conditions can accelerate the
aging process and may require
tires to be replaced more
frequently.
You should replace your spare
tire when you replace the road
tires or after six years due to
aging even if it has not been
used.
U.S. DOT Tire Identification
Number
Both United States and Canada
Federal regulations require tire
manufacturers to place
standardized information on the
sidewall of all tires. This
information identifies and
describes the fundamental
characteristics of the tire and also
provides a U.S. DOT Tire
Identification Number for safety
standard certification and in case
of a recall.
This begins with the letters DOT
and indicates that the tire meets
all federal standards. The next
two numbers or letters are the
plant code designating where it
was manufactured, the next two
are the tire size code and the last
four numbers represent the week
and year the tire was built. For
example, the numbers 317 mean
the 31st week of 1997. After 2000,
the numbers go to four digits. For
example, 2501 means the 25th
week of 2001. The numbers in
between are identification codes
used for traceability. This
information is used to contact
customers if a tire defect requires
a recall.
USING SUMMER TIRES
Summer tires provide superior
performance on wet and dry roads.
Summer tires do not have the Mud and
Snow (M+S or M/S) tire traction rating on
the tire side wall. Since summer tires do
not have the same traction performance
as All-season or Snow tires, we do not
recommend using summer tires when
temperatures drop to about 45°F (7°C) or
below, depending on tire wear and
environmental conditions, or in snow and
ice conditions. Like any tire, summer tire
performance is affected by tire wear and
environmental conditions. If you must drive
in those conditions, we recommend using
Mud and Snow (M+S, M/S), All-season or
Snow tires.
Always store your summer tires indoors at
temperatures above 19°F (-7°C). The
rubber compounds used in these tires lose
flexibility and may develop surface cracks
in the tread area at temperatures below
19°F (-7°C). If the tires have been
subjected to 19°F (-7°C) or less, warm
them in a heated space to at least 41°F
(5°C) for at least 24 hours before installing
them on a vehicle, or moving the vehicle
with the tires installed, or checking tire
inflation. Always inspect the tires after
storage periods and before use.
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Wheel and Tire Information
USING WINTER TIRES
E278852
Inflate the winter tires to the same tire
pressures as those listed in the tire
pressures table.
WARNING: Snow tires must be the
same size, load index and speed rating
as those originally provided by Ford. Use
of any tire or wheel not recommended
by Ford can affect the safety and
performance of your vehicle, which could
result in an increased risk of loss of
control, vehicle rollover, personal injury
and death. Additionally, the use of
non-recommended tires and wheels can
cause steering, suspension, axle, transfer
case or power transfer unit failure.
Follow the Ford recommended tire
inflation pressure found on the Safety
Compliance Certification Label (on the
door hinge pillar, door latch post or the
door edge that meets the door latch
post, next to the driver seat), or Tire
Label on the B-Pillar or the edge of the
driver door. Failure to follow the tire
pressure recommendations can cause
uneven treadwear patterns and
adversely affect the way your vehicle
handles.
USING SNOW CHAINS
WARNING: Do not exceed 30 mph
(50 km/h). Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING: Do not use snow chains
on snow-free roads.
WARNING: Only fit snow chains to
specified tires.
WARNING: If your vehicle is fitted
with wheel trims, remove them before
fitting snow chains.
WARNING: Remember that even
advanced technology cannot defy the
laws of physics. It's always possible to
lose control of a vehicle due to
inappropriate driver input for the
conditions. Aggressive driving on any
road condition can cause you to lose
control of your vehicle increasing the risk
of personal injury or property damage.
Activation of the electronic stability
control system is an indication that at
least some of the tires have exceeded
their ability to grip the road; this could
reduce the operator's ability to control
the vehicle potentially resulting in a loss
of vehicle control, vehicle rollover,
personal injury and death. If your
electronic stability control system
activates, SLOW DOWN.
WARNING: Wheels and tires must
be the same size, load index and speed
rating as those originally fitted on the
vehicle. Use of any other tire or wheel
can affect the safety and performance
of your vehicle. Additionally, the use of
non-recommended tires and wheels can
cause steering, suspension, axle, transfer
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Wheel and Tire Information
case or power transfer unit failure.
Follow the recommended tire inflation
pressures found on the Safety
Compliance Certification label, or the
Tire Label on the B-Pillar or the edge of
the driver door. Failure to follow this
instruction could result in loss of vehicle
control, vehicle rollover, or personal injury
or death.
The tires on your vehicle could have
all-weather treads to provide traction in
rain and snow. In some climates you will
need to use snow tires and chains on your
vehicle in emergency situations or if
required by law.
Note: The suspension insulation and
bumpers will help prevent vehicle damage.
Do not remove these components from your
vehicle when using snow tires and chains.
Note: Driving too fast for road conditions
creates the possibility of loss of vehicle
control. Driving at very high speeds for
extended periods of time may result in
damage to vehicle components.
Note: Snow chains could damage
aluminum wheels.
Follow these guidelines when using snow
tires and chains:
• Use ultra low profile cables, 10 mm or
less in dimension as measured on the
sidewall of your tire, only with
225/60R18 all season tires.
• Do not use snow chains or cables with
225/55R19 or 245/45R20.
• Not all S-class snow chains or cables
meet the same restrictions. Chains of
this size restriction will include a
tensioning device.
• Purchase chains or cables from a
manufacturer that clearly labels body
to tire dimension restrictions. The snow
chains or cables must be mounted in
pairs on the rear tires only.
• When driving with snow chains do not
exceed 30 mph (50 km/h) or the
maximum speed recommended by the
chain manufacturer, whichever is less.
• Install cables securely, verifying that
the cables do not touch any wiring or
brake lines.
• Drive cautiously. If you hear the cables
rub or bang against the vehicle, stop
and retighten them. If this does not
work, remove the cables to prevent
vehicle damage.
• Remove the tire chains when they are
no longer needed. Do not use tire
chains on dry roads.
If you have any questions regarding snow
chains or cables, please contact your
authorized dealer.
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Wheel and Tire Information
CHECKING THE TIRE
PRESSURES
Safe operation of your vehicle
requires that your tires are
properly inflated. Every day before
you drive, check your tires.
At least once a month and before
long trips, inspect each tire and
check the tire pressure with a tire
gauge. Inflate all tires to the
recommended inflation pressure.
See Inflating the Tires (page
329).
INFLATING THE TIRES
WARNING: Under-inflation
is the most common cause of
tire failures and may result in
severe tire cracking, tread
separation or blowout, with
unexpected loss of vehicle
control and increased risk of
injury. Under-inflation increases
sidewall flexing and rolling
resistance, resulting in heat
buildup and internal damage to
the tire. It also may result in
unnecessary tire stress, irregular
wear, loss of vehicle control and
accidents. A tire can lose up to
half of its air pressure and not
appear to be flat!
WARNING: Do not use the
tire pressure displayed in the
information display as a tire
pressure gauge. Failure to follow
this instruction could result in
personal injury or death.
Use the recommended cold
inflation pressure for optimum tire
performance and wear.
Under-inflation or over-inflation
may cause uneven treadwear
patterns.
Inflate your tires to the
recommended inflation pressure
even if it is less than the maximum
inflation pressure information
found on the tire. You can find the
tire label with the recommended
tire inflation pressure next to the
tire size on the B-Pillar or the edge
of the driver door.
The recommended tire inflation
pressure is also found on the
Safety Compliance Certification
Label, affixed to either the door
hinge pillar, door-latch post, or the
door edge that meets the
door-latch on the B-pillar, or on
the edge of the driver door.
Failure to follow the tire pressure
recommendations can cause
uneven treadwear patterns and
adversely affect the way your
vehicle handles.
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Tire Care
INSPECTING THE TIRE FOR
WEAR
E142546
When the tread is worn down to
one sixteenth of an inch (2 mm),
tires must be replaced to help
prevent your vehicle from skidding
and hydroplaning. Built-in
treadwear indicators, or wear bars,
which look like narrow strips of
smooth rubber across the tread
will appear on the tire when the
tread is worn down to one
sixteenth of an inch (2 mm).
When the tire tread wears down
to the same height as these wear
bars, the tire is worn out and must
be replaced.
The tires should also be balanced
periodically. An unbalanced tire
and wheel assembly may result in
irregular tire wear.
Periodically inspect the tire treads
for uneven or excessive wear and
remove objects such as stones,
nails or glass that may be wedged
in the tread grooves.
INSPECTING THE TIRE FOR
DAMAGE
Inspect the tire sidewalls for
cracking, cuts, bruises and other
signs of damage or excessive
wear. If internal damage to the tire
is suspected, have the tire
dismounted and inspected in case
it needs to be repaired or replaced.
For your safety, tires that are
damaged or show signs of
excessive wear should not be used
because they are more likely to
blow out or fail.
Periodically inspect the tire treads
and sidewalls for damage, such
as bulges in the tread or sidewalls,
cracks in the tread groove and
separation in the tread or sidewall.
If damage is observed or
suspected, have the tire inspected
by a tire professional.
Safety Practices
WARNING: If your vehicle
is stuck in snow, mud or sand, do
not rapidly spin the tires;
spinning the tires can tear the
tire and cause an explosion. A
tire can explode in as little as
three to five seconds.
WARNING: Do not spin the
wheels at over 34 mph
(55 km/h). The tires may fail and
injure a passenger or bystander.
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Tire Care
Highway Hazards
No matter how carefully you drive,
there is always the possibility that
you could eventually have a flat
tire on the highway. Drive slowly
to the closest safe area out of
traffic. This could further damage
the flat tire, but your safety is
more important.
If you feel a sudden vibration or
ride disturbance while driving, or
you suspect your tire or vehicle
has been damaged, immediately
reduce your speed. Drive with
caution until you can safely pull
off the road. Stop and inspect the
tires for damage. If a tire is
under-inflated or damaged,
deflate it, remove the wheel and
replace it with your spare tire and
wheel. If you cannot detect a
cause, have the vehicle towed to
the nearest repair facility or tire
dealer to have the vehicle
inspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb or
pothole can cause the front end
of your vehicle to become
misaligned or cause damage to
your tires. If your vehicle seems to
pull to one side when you are
driving, the wheels could be out of
alignment. Have an authorized
dealer check the wheel alignment
periodically.
Wheel misalignment in the front
or the rear can cause uneven and
rapid treadwear of your tires and
should be corrected by an
authorized dealer.
INSPECTING THE WHEEL
VALVE STEMS
Check the valve stems for holes,
cracks, or cuts that could permit
air leakage.
TIRE ROTATION
WARNING: If the tire label
shows different tire pressures for
the front and rear tires and the
vehicle has a tire pressure
monitoring system, then you
need to update the settings for
the system sensors. Always
perform the system reset
procedure after tire rotation. If
you do not reset the system, it
may not provide a low tire
pressure warning when
necessary.
Rotating your tires at the
recommended interval will help
your tires wear more evenly,
providing better tire performance
and longer tire life.
Note: If your tires show any uneven
wear have the alignment checked
by an authorized dealer before
rotating tires.
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Tire Care
Note: If you have a dissimilar spare
wheel and tire assembly, it is
intended for temporary use only
and should not be used in a tire
rotation.
Note: After having your tires
rotated, inflation pressure must be
checked and adjusted to the
vehicle requirements.
Tire Rotation Diagram
Follow the diagram indicating the
correct tire locations for rotating
the tires.
E142548
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Tire Care
WHAT IS THE TIRE SEALANT
AND INFLATOR KIT
The kit consists of an air compressor to
re-inflate the tire and a canister of sealing
compound that will effectively seal most
punctures. This kit will provide a temporary
tire repair allowing you to drive your vehicle
up to 120 mi (200 km) at a maximum
speed of 50 mph (80 km/h) to reach a tire
service location.
Note: The temporary mobility kit contains
enough sealant compound in the canister
for one tire repair only. See an authorized
dealer for replacement sealant canisters.
TIRE SEALANT AND INFLATOR
KIT PRECAUTIONS
WARNING: Failure to follow these
guidelines could result in an increased
risk of loss of vehicle control, injury or
death.
Note: Do not use the kit if a tire has become
severely damaged. Only punctures located
within the tire tread can be sealed with the
kit.
Do not attempt to repair punctures larger
than 0.24 in (6 mm) or damage to the tire's
sidewall. The tire may not completely seal.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure safe
operation of the kit and your vehicle.
LOCATING THE TIRE SEALANT
AND INFLATOR KIT
The kit is located under the load floor in
the rear of the vehicle.
TIRE SEALANT AND INFLATOR
KIT COMPONENTS
E175977
Air compressor (inside)A
Selector switchB
On and Off buttonC
Air pressure gaugeD
Sealant bottle and canisterE
Dual purpose hose: air and repairF
Tire valve connectorG
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Tire Sealant and Inflator Kit
Accessory power plugH
Casing/housingI
Bike/raft/sports ball adaptersJ
USING THE TIRE SEALANT
AND INFLATOR KIT
Tips for use of the kit
To ensure safe operation of the kit:
• Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic.
• Do not remove any foreign objects,
such as nails or screws, from the tire.
• Do not allow the compressor to
operate continuously for more than 15
minutes. This will help prevent the
compressor from overheating.
• Only use the kit when the ambient
temperature is between -22°F (-30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use-by date. The use-by date is on
a label on the sealant canister and can
be seen through the rectangular
viewing window on the bottom of the
compressor. Check the use-by date
regularly and replace the canister when
the sealant expires.
Note: Sealant compound contains latex.
Use appropriate precautions to avoid any
allergic reactions.
E175978
When inflation only is required
for a tire or other objects, the
selector must be in the Air
position.
What to do when a tire is punctured
A tire puncture within the tire's tread area
can be repaired in two stages with the kit.
• In the first stage, the tire will be
reinflated with a sealing compound
and air. After the tire has been inflated,
you will need to drive the vehicle a
short distance approximately 4 mi
(6 km) to distribute the sealant in the
tire.
• In the second stage, you will need to
check the tire pressure and adjust, if
necessary, to the vehicle's specified
tire inflation pressure.
First Stage: Reinflating the Tire
with sealing compound and air
WARNING: Do not stand directly
over the kit while inflating the tire. If you
notice any unusual bulges or
deformations in the tire's sidewall during
inflation, stop and call roadside
assistance.
WARNING: If the tire does not
inflate to the recommended tire pressure
within 15 minutes, stop and call roadside
assistance.
Park the vehicle in a safe, level and secure
area, away from moving traffic.
Turn the hazard lights on. Apply the parking
brake and power off the vehicle. Inspect
the flat tire for visible damage.
If a puncture is located in the tire sidewall,
stop and call roadside assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the dual purpose hose (black
tube) from the back of the compressor
housing.
3. Fasten the hose to the tire valve by
turning the connector clockwise.
Tighten the connection securely.
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Tire Sealant and Inflator Kit
E175979
4. Plug the power cable into the 12-volt
power point in the vehicle.
5. Remove the warning sticker found on
the casing/housing and place it on the
top of the instrument panel or the
center of the dash.
E175981
6. Turn dial (A) clockwise to the sealant
position. Turn the kit on by pressing the
on/off button (B).
7. Inflate the tire to the pressure listed on
the tire label located on the driver door
or the door jamb area. The final tire
pressure should be checked with the
compressor turned off in order to get
an accurate pressure reading.
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Tire Sealant and Inflator Kit
E175982
8. When the recommended tire pressure
is reached, turn off the kit, unplug the
power cable, and disconnect the hose
from the tire valve. Re-install the valve
cap on the tire valve and return the kit
to the rear of the vehicle.
9. Drive the vehicle 4 mi (6 km) to
distribute the sealant evenly inside the
tire.
Note: If you experience any unusual
vibration, ride disturbance or noise while
driving, reduce your speed until you can
safely pull off to the side of the road to call
for roadside assistance. Do not proceed to
the second stage of this operation.
Second Stage: Checking the tire
pressure with the inflator kit
WARNING: If the tire does not
inflate to the recommended tire pressure
within 15 minutes, stop and call roadside
assistance.
WARNING: The power plug may
get hot after use and should be handled
carefully when unplugging.
Check the air pressure of your tires as
follows:
E175983
1. Remove the valve cap from the tire
valve.
2. Firmly screw the air compressor hose
onto the valve stem by turning
clockwise.
3. Push and turn the dial clockwise to the
air position.
4. If required, turn on the compressor and
adjust the tire to the recommended
inflation pressure.
5. Unplug the hoses, re-install the valve
cap on the tire and return the kit to the
rear of the vehicle.
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Tire Sealant and Inflator Kit
What to do after the tire has been
sealed
After using the kit to seal your tire, you will
need to replace the sealant canister.
Sealant canisters and spare parts can be
obtained at an authorized dealer. Empty
sealant canisters may be disposed of at
home. However, canisters still containing
liquid sealant should be disposed of in
accordance with local waste disposal
regulation.
Removal of the sealant canister from
the kit
E175984
1. Unwrap the dual purpose hose (black
tube) from the compressor housing.
E175985
2. Unwrap the power cord.
E175986
3. Remove the back cover.
E175987
4. Rotate the sealant canister up 90
degrees and pull away from
casing/housing to remove.
Installation of the sealant canister to
the kit
1. With the canister held perpendicular
to the housing, insert the canister
nozzle into the connector and push
until seated.
2. Rotate the canister 90 degrees down
into the housing/casing.
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Tire Sealant and Inflator Kit
E175988
3. Snap the back cover back into place.
E175989
4. Wrap the dual purpose hose (black
tube) around the channel on the
bottom of the housing/casing.
E175990
5. Wrap the power cord around the
housing and stow the accessory power
plug.
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Tire Sealant and Inflator Kit
WHAT IS THE TIRE PRESSURE
MONITORING SYSTEM
The tire pressure monitoring
system measures the vehicle's
tire pressures. A warning lamp
illuminates if one or more tires are
significantly underinflated or if there is a
system malfunction.
TIRE PRESSURE MONITORING
SYSTEM OVERVIEW
WARNING: If the tire pressure
monitor sensor becomes damaged it
may not function.
WARNING: Under-inflation is the
most common cause of tire failures and
may result in severe tire cracking, tread
separation or blowout, with unexpected
loss of vehicle control and increased risk
of injury. Under-inflation increases
sidewall flexing and rolling resistance,
resulting in heat buildup and internal
damage to the tire. It also may result in
unnecessary tire stress, irregular wear,
loss of vehicle control and accidents. A
tire can lose up to half of its air pressure
and not appear to be flat!
WARNING: To determine the
required pressure(s) for your vehicle, see
the Safety Compliance Certification
Label (on the door hinge pillar,
door-latch post or the door edge that
meets the door-latch post, next to the
driver seat) or the Tire Label on the
B-Pillar or the edge of the driver door.
Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure
recommended by the vehicle manufacturer
on the vehicle placard or tire inflation
pressure label. (If your vehicle has tires of
a different size than the size indicated on
the vehicle placard or tire inflation pressure
label, you should determine the proper tire
inflation pressure for those tires).
As an added safety feature, your vehicle
has been equipped with a Tire Pressure
Monitoring System (TPMS) that
illuminates a low tire pressure telltale
when one or more of your tires is
significantly under-inflated. Accordingly,
when the low tire pressure telltale
illuminates, you should stop and check
your tires as soon as possible, and inflate
them to the proper pressure. Driving on a
significantly under-inflated tire causes the
tire to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency
and tire tread life, and may affect the
vehicle’s handling and stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver’s responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with
a TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then remain
continuously illuminated. This sequence
will continue upon subsequent vehicle
start-ups as long as the malfunction exists.
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Tire Pressure Monitoring System
When the malfunction indicator is
illuminated, the system may not be able
to detect or signal low tire pressure as
intended. TPMS malfunctions may occur
for a variety of reasons, including the
installation of replacement or alternate
tires or wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Part 15 of the
FCC Rules and with License exempt RSS
Standards of Industry Canada. Operation
is subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
TIRE PRESSURE MONITORING
SYSTEM PRECAUTIONS
WARNING: The tire pressure
monitoring system is not a substitute for
manually checking tire pressures. You
should periodically check tire pressures
using a pressure gauge. Failure to
correctly maintain tire pressures could
increase the risk of tire failure, loss of
control, vehicle rollover and personal
injury.
WARNING: Do not use the tire
pressure displayed in the information
display as a tire pressure gauge. Failure
to follow this instruction could result in
personal injury or death.
Note: The use of tire sealants can damage
the tire pressure monitoring system.
TIRE PRESSURE MONITORING
SYSTEM LIMITATIONS
When the outside temperature drops
significantly, the tire pressure could
decrease and activate the low tire pressure
warning lamp.
The warning lamp could also illuminate
when you use a spare wheel, or tire sealant
from the inflator kit.
Note: Regularly checking the vehicle tire
pressures can reduce the possibility for the
warning lamp to illuminate due to outside
air temperature changes.
Note: After you inflate the tires to the
recommended pressure it could take up to
two minutes of driving over 20 mph
(32 km/h) for the warning indicator to turn
off.
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Tire Pressure Monitoring System
VIEWING THE TIRE
PRESSURES
E250820
To view the current tire pressures,
use the information display or
touchscreen.
TIRE PRESSURE MONITORING
SYSTEM –
TROUBLESHOOTING
TIRE PRESSURE MONITORING
SYSTEM – WARNING LAMPS
The low tire pressure warning
lamp has combined functions,
as it warns you when your tires
need air, and when the system is no longer
capable of functioning as intended.
Action RequiredPossible CauseWarning Lamp
After inflating your tires to the manufac-
turer’s recommended pressure as shown
on the tire label, on the edge of driver
door or the B-pillar, drive your vehicle for
at least two minutes over 20 mph
(32 km/h) before the light turns off.
One or more tires are
significantly under
inflated
Solid warning lamp
Repair the damaged road wheel and tire
and refit it to your vehicle to restore
operation of the system.
Temporary spare wheel
in use
Solid warning lamp
or flashing warning
lamp
If the tires are inflated to the recom-
mended tire pressures and the temporary
spare wheel is not in use, the system
detected a fault that requires service.
Have your vehicle checked as soon as
possible.
Tire pressure monitoring
system malfunction
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Tire Pressure Monitoring System
TIRE PRESSURE MONITORING SYSTEM – INFORMATION MESSAGES
ActionMessage
After inflating your tires to the manufacturer’s recommended
pressure as shown on the tire label, on the edge of the driver
door or the B-pillar, drive your vehicle for at least two minutes
over 20 mph (32 km/h) before the light turns off.
Tire Pressure Low
The system has detected a fault that requires service. Have
your vehicle checked as soon as possible.
Tire Pressure Monitor
Fault
The system has detected a fault that requires service or a
spare tire is in use. Have your vehicle checked as soon as
possible.
Tire Pressure Sensor
Fault
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Tire Pressure Monitoring System
WHEEL NUTS
WARNING: When you install a
wheel, always remove any corrosion, dirt
or foreign materials present on the
mounting surfaces of the wheel or the
surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Make
sure to secure any fasteners that attach
the rotor to the hub so they do not
interfere with the mounting surfaces of
the wheel. Installing wheels without
correct metal-to-metal contact at the
wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to
come off while your vehicle is in motion,
resulting in loss of vehicle control,
personal injury or death.
lb.ft (Nm)
1
Bolt Size
150 lb.ft (204 Nm)M14 x 1.5
1
Torque specifications are for nut and bolt threads free of dirt and rust. Use only our
recommended replacement fasteners.
Retighten the lug nuts to the specified torque within 100 mi (160 km) after any wheel
disturbance, such as tire rotation, changing a flat tire or wheel removal.
E145950
Hub pilot bore.A
Inspect the wheel pilot hole and
mounting surface prior to installation.
Remove any visible corrosion or loose
particles.
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Changing a Road Wheel
MOTORCRAFT PARTS
Motorcraft Part NumberComponent
BHAGM-H312 volt battery.
FP-89Cabin air filter.
WW-2432 (driver side)
WW-2052 (passenger side)
WW-1207 (rear window)
Windshield wiper blade.
We recommend Motorcraft parts that are
available at your authorized dealer or at
www.fordparts.com. We engineer these
parts for your vehicle to meet or exceed
our specifications. Use of other parts could
impact vehicle performance and durability.
Your warranty could be void for any
damage related to use of other parts.
COOLING SYSTEM CAPACITY
AND SPECIFICATION
Use coolant that meets the defined
specification.
If you do not use coolant that meets the
defined specification, it could result in:
• Component damage that your vehicle
warranty does not cover.
• Reduced vehicle performance.
• Reduced range.
HV Battery Cooling Loop
Capacities
QuantityVariant
9.54 qt (9.03 L)4P battery.
8.57 qt (8.11 L)3P battery.
Materials
SpecificationName
WSS-M97B57-A2Motorcraft® Yellow Prediluted Antifreeze/
Coolant(U.S.)
Motorcraft® Yellow Prediluted Antifreeze/Coolant
/ Antigel/liquide de refroidissement prédilué jaune
Motorcraft®(Canada)
VC-13DL-G(U.S.)
CVC-13DL-G(Canada)
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Capacities and Specifications
Motor and Electronics Cooling Loop
Capacities
QuantityVariant
6.07 qt (5.74 L)Rear-Wheel drive.
7.00 qt (6.62 L)All-Wheel drive.
Materials
SpecificationName
WSS-M97B57-A2Motorcraft® Yellow Prediluted Antifreeze/
Coolant(U.S.)
Motorcraft® Yellow Prediluted Antifreeze/Coolant
/ Antigel/liquide de refroidissement prédilué jaune
Motorcraft®(Canada)
VC-13DL-G(U.S.)
CVC-13DL-G(Canada)
AIR CONDITIONING SYSTEM
CAPACITY AND
SPECIFICATION
WARNING: The air conditioning
refrigerant system contains refrigerant
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system
can cause personal injury.
Use refrigerant and oil that meets the
defined specifications.
If you do not use refrigerant and oil that
meets the defined specifications, it could
result in:
• Component damage that your vehicle
warranty does not cover.
• Reduced vehicle performance.
• Reduced range.
Capacities
Refrigerant OilRefrigerantVariant
4.7 fl oz (140 ml)21 oz (0.6 kg)All.
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Capacities and Specifications
Materials
SpecificationName
WSS-M17B21-AR-1234yf Refrigerant(U.S.)
R-1234yf Refrigerant / Frigorigène R-1234yf(Canada)
YN-33-A(U.S.)
HS7Z-19B519-BA(Canada)
WSS-M2C31-B2Motorcraft® R-1234yf Refrigerant POE Oil(U.S.)
Motorcraft® R-1234yf Refrigerant POE Oil / Huile
POE pour frigorigène R-1234yf Motorcraft®(Canada)
YN-34(U.S. & Canada)
WASHER FLUID SPECIFICATION
Capacities
QuantityVariant
Fill as required.All.
Materials
SpecificationName
WSS-M14P19-AMotorcraft® Premium Windshield Wash Concen-
trate with Bitterant(U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft®(Canada)
ZC-32-B2(U.S.)
CXC-37-F/M(Canada)
BRAKE FLUID SPECIFICATION
Use fluid that meets the defined
specification and viscosity grade.
If you do not use fluid that meets the
defined specification and viscosity grade,
it could result in:
• Component damage that your vehicle
warranty does not cover.
• Reduced brake performance.
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Capacities and Specifications
Note: We recommend you use Dot 4 Low
Viscosity (LV) High Performance Brake Fluid
meeting WSS-M6C65-A2 specifications or
ISO 4925 Class 6 standards. If you use any
fluid other than the recommended fluid, it
could cause reduced brake performance
and not meet our performance standards.
Keep brake fluid clean and dry.
Contamination with dirt, water, petroleum
products or other materials could result in
brake system damage and possible failure.
Capacities
QuantityVariant
Fill as required.All.
Materials
SpecificationName
WSS-M6C65-A2Motorcraft® DOT 4 LV High Performance Motor
Vehicle Brake Fluid(U.S.)
Motorcraft® DOT 4 LV High Performance Motor
Vehicle Brake Fluid / Liquide de frein automobile
haute performance DOT 4 LV Motorcraft®(Canada)
PM-20(U.S. & Canada)
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Capacities and Specifications
VEHICLE IDENTIFICATION
NUMBER
LOCATING THE VEHICLE
IDENTIFICATION NUMBER
The vehicle identification number is on the
left-hand side of the instrument panel.
E311767
Note: In the illustration, XXXX is
representative of your vehicle identification
number.
VEHICLE IDENTIFICATION
NUMBER OVERVIEW
The vehicle identification number contains
the following information:
E142477
World manufacturer identifier.A
Brake system, gross vehicle
weight rating, restraint devices
and their locations.
B
Make, vehicle line, series, body
type.
C
Engine or motor type.D
Check digit.E
Model year.F
Assembly plant.G
Production sequence number.H
INSTALLING THE VEHICLE
IDENTIFICATION CARD
Install any devices that use radio frequency
identification, for example, toll readers or
vehicle identification cards, to the specified
area on the windshield.
Note: Follow the vehicle identification card
provider's installation instructions.
Note: When installing the radio frequency
identification device, do not block objects
such as the rain sensor and the
auto-dimming sensor.
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Vehicle Identification
E355005
1. Place the device on the windshield,
within one of the shaded areas at either
side of the mirror.
Note: The device must be placed in the
defined areas shown. The remainder of the
windshield has a coating that prevents the
device from working properly.
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Vehicle Identification
WHAT IS A CONNECTED
VEHICLE
A connected vehicle has technology that
allows your vehicle to connect to a mobile
network and for you to access a range of
features. When used in conjunction with
the FordPass app, it could allow you to
monitor and control your vehicle further,
for example checking the tire pressures,
and the vehicle location. For additional
information, refer to the local Ford website.
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK -
VEHICLES WITH: MODEM
WHAT IS THE MODEM
The modem allows access to a
range of features built into your
vehicle.
ENABLING AND DISABLING THE
MODEM
Tap the vehicle drawer on the top left of
the screen.
1. Press Connectivity.
2. Press Connected Vehicle Features.
3. Switch vehicle connectivity on or off.
CONNECTING FORDPASS TO THE
MODEM
1. Make sure that the modem is enabled
using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle
if already added.
4. Select the option for vehicle details.
5. Select the option to activate your
vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm that FordPass account is
connected to the modem.
CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: SYNC 4
Access the application drawer on the
touchscreen.
1. Press Settings.
2. Press Connectivity.
3. Press Manage Wi-Fi Networks.
4. Switch Wi-Fi Hotspot on.
5. Press View Available Networks.
6. Select an available Wi-Fi network.
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Connected Vehicle
Note: Enter the network password to
connect to a secure network.
CONNECTED VEHICLE – TROUBLESHOOTING
CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS - VEHICLES
WITH: MODEM
Possible Cause and ResolutionSymptom
I cannot confirm the
connection of my FordPass
account to the modem.
– Modem is not enabled.
• Switch vehicle connectivity on.
– Weak network signal.
• Move your vehicle closer to a place where the
network signal is not obstructed.
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Connected Vehicle
CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS - VEHICLES
WITH: SYNC 4
Possible Cause and ResolutionSymptom
I cannot connect to a Wi-Fi
network.
– Password error.
• Enter the correct network password.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same network
name.
• Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi router
but the network signal
strength is weak.
– Obstructed network signal.
• If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
– Hidden network.
• Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
– Unsupported security type.
• Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
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Connected Vehicle
Possible Cause and ResolutionSymptom
I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
– System limitation.
• Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal
• Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
• Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
• Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
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Connected Vehicle
CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Tap the vehicle drawer on the top left of
the screen.
1. Press Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
2. Press Settings under the Vehicle
Hotspot menu.
3. Press Edit.
4. Switch the Wi-Fi Visibility option on or
off.
Note: The Wi-Fi visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password
Tap the vehicle drawer on the top left of
the screen.
1. Press Vehicle Hotspot.
2. Press Settings under the Vehicle
Hotspot menu.
Note: The network name is the hotspot
name.
3. Switch the Show Password option on
or off.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and
select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier’s portal
opens on your device.
2. If the portal does not open on your
device, open a website and it redirects
to the vehicle network carrier’s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier
portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier’s portal when you connect a device.
Visit the vehicle network carrier’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD
Tap the vehicle drawer on the top left of
the screen.
1. Press Vehicle Hotspot.
2. Press Settings under the Vehicle
Hotspot menu.
3. Press Edit.
4. Press Change Network Name.
5. Enter your required network name.
6. Press the enter key to save the network
name.
7. Press Change Password.
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Vehicle Wi-Fi Hotspot
8. Enter your required password.
9. Press the enter key to save the
password.
Changing the Wi-Fi Hotspot
Frequency
Note: The Vehicle Hotspot frequency band
is selectable depending upon your device
capabilities. You will be unable to connect
your device to the Vehicle Hotspot if it does
not support the selected frequency band.
Tap the vehicle drawer on the top left of
the screen.
1. Press Vehicle Hotspot.
2. Press Settings under the Vehicle
Hotspot menu.
3. Press Edit.
4. Select a frequency.
5. Press Done.
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Vehicle Wi-Fi Hotspot
AUDIO SYSTEM
PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Listening to loud audio for long periods of
time could damage your hearing.
SWITCHING THE AUDIO UNIT
ON AND OFF
Press the button on the volume
control.
SELECTING THE AUDIO
SOURCE
1. Press your preferred audio source.
Note: Available audio sources are listed
along the top of the radio screen.
PLAYING OR PAUSING THE
AUDIO SOURCE
Press to pause playback. Press
again to resume playback.
Note: Not all sources can be paused.
ADJUSTING THE VOLUME
E328447
Turn to adjust the volume.
You can also press the mute button on the
map screen.
Some vehicles may be able to adjust the
volume using buttons on the steering
wheel.
SWITCHING SHUFFLE MODE
ON AND OFF
Press the button on the
touchscreen to switch shuffle
mode on or off.
Note: Not all sources have shuffle mode.
SWITCHING REPEAT MODE ON
AND OFF
Press the button on the
touchscreen to switch repeat
mode on or off.
Note: Not all sources have repeat mode.
SETTING A MEMORY PRESET
1. Select a station or channel.
2. Press and hold a memory preset button
on the touchscreen.
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Audio System
Note: The audio mutes briefly while the
system saves the preset and returns once it
is stored.
Note: You can save presets from multiple
sources to the memory preset bar.
MUTING THE AUDIO
Press to mute the signal. Press
again to restore the signal.
ADJUSTING THE SOUND
SETTINGS
Balance and Fade (If Equipped)
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Balance / Fade.
5. Press the arrows to adjust the settings.
Tone Settings
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Tone Settings.
5. Use the slider bar to adjust the settings.
Speed Compensated Volume
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Speed Compensated Volume.
5. Press a setting.
Occupancy Mode (If Equipped)
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Occupancy Mode.
5. Press a setting.
Sound Mode (If Equipped)
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Sound Mode.
5. Press a setting.
SETTING THE CLOCK AND
DATE
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Clock.
4. Set the time.
Note: The AM and PM options are not
available if 24-hour mode is on.
5. Press the arrows to adjust the settings.
Switching Automatic Time
Updates On and Off
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Clock.
4. Switch Automatic time zone update
on or off.
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Audio System
AM/FM RADIO
AM/FM RADIO LIMITATIONS
The further you travel from an AM or FM
station, the weaker the signal and the
weaker the reception.
Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with the
reception.
When you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result in the
audio system muting.
SELECTING A RADIO STATION
Manually Selecting a Radio
Station
E328452
Press the button to activate the
tuner, and then slide or tap your
finger anywhere on the scale to
select a radio station. Press - or + to fine
tune.
Using Direct Tune
1. Press Direct Tune to open the number
pad.
2. Enter the station you prefer.
Note: You can only enter a valid station for
the audio source you are currently listening
to.
Using Seek
Press either button. The system
stops at the first station it finds
in that direction.
Using the Station List
1. Press Browse.
Note: Available on FM radio only.
2. Select a station.
DIGITAL RADIO
WHAT IS DIGITAL RADIO
HD Radio™ technology is the digital
evolution of analog AM/FM radio.
For additional information, visit
www.HDRadio.com.
HD Radio Technology is manufactured
under license from iBiquity Digital
Corporation and foreign patents. HD Radio
and the HD and HD Radio logos are
proprietary trademarks of DTS. The vehicle
manufacturer and DTS are not responsible
for the content sent using HD Radio
technology. Content may be changed,
added or deleted at any time at the station
owner's discretion.
HOW DOES DIGITAL RADIO WORK
Your system has a special receiver that
allows it to receive digital broadcasts in
addition to analog broadcasts.
HD1 signifies the main programming status
and is available in both analog and digital
broadcasts. Other multicast stations are
only available digitally and could contain
new or different content.
Note: When the system first receives an
HD1 station, it plays the station in the analog
version until it verifies the station is an HD
Radio station. Then it shifts to the digital
version.
Note: There is an audio mute delay when
switching to an HD2 or HD3 station because
the system has to reacquire and decode the
digital signal.
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Audio System
DIGITAL RADIO LIMITATIONS
If you are outside the reception area, the
system could not work.
If you are on the fringe of the reception
area, the station could mute due to weak
signal strength.
Note: If you are listening to HD1, the system
changes back to the analog broadcast until
the digital broadcast is available again. If
you are listening to any other multicast
channels, the station mutes and stays
muted unless it is able to connect to the
digital signal again.
Depending on the station quality, you could
hear a slight sound change when the
station changes between analog and
digital audio.
You cannot access a saved HD station if
your vehicle is outside the station’s
reception area.
SWITCHING DIGITAL RADIO
RECEPTION ON AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Radio.
4. Switch HD Radio on or off.
DIGITAL RADIO INDICATORS
HD Radio Indicator
The indicator appears when HD Radio is
on and you tune to a station broadcasting
HD Radio technology.
E142616
The color of the indicator changes to
indicate the system status.
Gray indicates the system is acquiring a
digital station.
Orange indicates digital audio is playing.
Multicast Indicator
The multicast indicator appears if the
current station is broadcasting multiple
digital broadcasts. The highlighted
numbers indicate additional digital
channels available.
Note: For stations that have more than one
HD multicast, the HD indicator and radio
text appears as a button. Press the button
to cycle through all of the HD stations on
that specific frequency.
SATELLITE RADIO
WHAT IS SATELLITE RADIO
Your factory-installed SiriusXM radio
system includes a limited subscription
term, which begins on the date of sale or
lease of your vehicle. See an authorized
dealer for availability.
For additional information about extended
subscription terms, visit www.SiriusXM.com
in the United States, www.SiriusXM.ca in
Canada, or call SiriusXM at
1-888-539-7474.
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Audio System
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.
SATELLITE RADIO LIMITATIONS
For optimal reception performance, keep
the antenna clear of snow and ice build-up
and keep luggage and other material as
far away from the antenna as possible.
Placing luggage over the antenna may
reduce performance.
Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with your
reception.
When you pass a ground-based
broadcast-repeating tower, a stronger
signal may overtake a weaker one and
could result in the audio system muting.
Your display could show an error message
to indicate the interference.
LOCATING THE SATELLITE RADIO
IDENTIFICATION NUMBER
1. Select SiriusXM as the audio source.
2. Tune to channel 0.
SELECTING A CHANNEL
Manually Selecting a Channel
E328569
E328570
Press the button to find the
previous or next available radio
channel.
Linear Tuner
The linear tuner is displayed when
manually selecting a channel. You can
swipe left or right on the linear tuner
carousel to navigate through the channel
list. Tap on a channel title to listen to it.
Using Direct Tune
1. Press the channel up or down button
to open the linear tuner screen.
2. Press Direct Tune to open the number
pad.
3. Enter the channel you prefer.
Using Browse
1. Press Browse.
2. Select a channel.
SATELLITE RADIO SETTINGS
Subscription
Your subscription status is displayed. You
can subscribe or manage your subscription
directly from the touchscreen.
Listener Add/Switch
You can create up to five listener profiles
per SiriusXM account. Each listener profile
can be personalized with a name and
profile image.
Note: Requires a trial or active subscription
to use.
Note: A default profile is available when no
listener profiles are created.
SiriusXM Favorites
SiriusXM Favorites are shown for the active
listener profile. While you are listening to
SiriusXM, you can save favorites by:
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Audio System
• Tapping the currently tuned channel
or show logo on the SiriusXM audio
screen. A favorite icon appears next to
the logo when it is saved as a favorite.
• Tuning to a channel or show you want
to save as a favorite. Navigate to the
SiriusXM Favorites screen and press
the Add Current button. The currently
tuned channel or show is saved as a
favorite.
• Saving a radio preset. This saves the
currently tuned SiriusXM channel or
show as a favorite.
Note: Requires a trial or active subscription
to use.
Listening History
Listening history is a list of recently listened
to SiriusXM content and is shown for the
active listener profile. You can view,
manage and reset the listening history
using the controls on the touchscreen.
Note: Requires a trial or active subscription
to use.
Listener Settings
Listener settings apply to the active
listener profile.
Note: Requires a trial or active subscription
to use.
Note: A default profile is available when no
listener profiles are created.
Help and Support
You can contact SiriusXM Customer Care
directly from SYNC and view information
required to manage your SiriusXM account.
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Audio System
AUDIO SYSTEM – TROUBLESHOOTING
AUDIO SYSTEM – INFORMATION MESSAGES
Satellite Radio Troubleshooting
Recommended ActionPotential EffectsError Message
Internet connectivity is
turned off. See Connected
Vehicle (page 350).
Internet streaming and On
Demand shows are unavail-
able and some SiriusXM
features are disabled.
Connectivity Disabled
SYNC will attempt to
connect. See Satellite
Radio Limitations (page
360). Switch to a satellite
connection for the current
channel if the option is
available.
Audio system may mute.
"Switch to Satellite" button
may be displayed on the
SiriusXM audio screen if the
channel is also available via
satellite.
No Internet
Antenna may be obstructed
or satellite reception is weak
in your location. See Satel-
lite Radio Limitations
(page 360). Switch to an
internet connection for the
current channel if the option
is available.
Audio system may mute.
“Switch to Internet” button
may be displayed on the
SiriusXM audio screen if the
channel is also available via
streaming.
No Satellite Signal
Allow some time for audio
to load or tune to a different
channel.
Audio system may mute
while audio attempts to
load.
Slow Network Connection
A temporary update may be
in progress. Allow some time
before retrying to tune to the
channel. If issue persists, the
channel may no longer be
available.
Audio system may mute.
Radio may tune to a
different channel.
Channel Unavailable
A temporary update may be
in progress. Allow some time
before retrying to play the
episode. If issue persists, the
episode may no longer be
available.
Audio system may mute.
Radio may tune to a
different channel.
Episode Unavailable
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Audio System
Retry action after some time
or tune to a different
channel.
Audio system may mute.
Radio may tune to a
different channel.
Something went wrong
Your subscription has
expired or you have not yet
subscribed for access to the
listed content. Navigate to
Subscription under the
Satellite Radio Settings
menu. If you have an active
subscription which includes
the listed channel or content
and you see this error, you
may need to refresh your
radio. To refresh your Siri-
usXM radio, visit www.siri-
usxm.com/refresh in the US,
or www.siriusxm.ca/refresh
in Canada.
You may need to provide
your SiriusXM Radio identific-
ation number. See
Locating the Satellite
Radio Identification
Number (page 360).
Cannot listen to selected
content. Content may
appear grayed out and some
features may be disabled.
Subscribe to Listen
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Audio System
Your subscription does not
include access to the listed
content. You may need to
upgrade your subscription.
Navigate to Subscription
under the Satellite Radio
Settings menu. If you have
an active subscription which
includes the listed channel
or content and you see this
error, you may need to
refresh your radio. To refresh
your SiriusXM radio, visit
www.siriusxm.com/refresh
in the US, or www.siri-
usxm.ca/refresh in Canada.
You may need to provide
your SiriusXM Radio identific-
ation number. See
Locating the Satellite
Radio Identification
Number (page 360).
Cannot listen to selected
content. Content may
appear grayed out and some
features may be disabled.
Upgrade to Listen
Content is not available in
your location or SiriusXM is
unable to determine your
location. Tuning to a
different channel may
resolve the issue.
Audio may mute. “Not avail-
able in your location” or
“Unable to determine your
location” may be displayed.
Location Restricted Content
The Block Explicit Content
filter is turned on. Navigate
to Listener Settings under
the Satellite Radio Settings
menu to access the Block
Explicit Content filter.
Navigate to Listener
Settings. See Satellite
Radio Settings (page 360).
Audio may mute. Radio may
tune to a different channel.
Channel Blocked
If issue persists, you may
need to visit an authorized
dealer for service.
Audio may mute. Access to
SiriusXM features may be
unavailable.
Antenna Problem or Hard-
ware Problem
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Audio System
Allow SiriusXM some time
to complete updating.
Audio may mute.SiriusXM Updating...
No action necessary. If
loading time is longer than
usual, See Satellite Radio
Limitations (page 360).
Audio may mute. Content
may be temporarily unavail-
able while loading.
Loading...
No action necessary. Allow
SiriusXM some time to finish
loading.
Audio may mute. Content
and controls may be
temporarily unavailable.
SiriusXM Loading...
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Audio System
CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are not
available while the vehicle is in motion at
or above 6 mph (10 km/h). Settings that
are not critical while driving your vehicle
will be shown as restricted on your display.
See below for examples:
• System Updates.
• Personal Profiles Setup.
• Valet Mode Setup.
• Driver Assistance Settings.
• Auto-Start-Stop Speed Threshold.
Vehicle Settings
• 30 Minute Max Idle.
• MyKey Setup.
• Door Keypad Code Setup.
• Backup Start Passcode Setup.
These restricted features will become
available when your vehicle is no longer in
motion.
STATUS BAR
E339330
The bar is on top of the display and
indicates the status of your vehicle's
features. It also contains the Vehicle and
Application drawers. See Accessing
Feature Drawers (page 368).
Status Area
The status area is on the right side of the
status bar and provides information about
vehicle features.
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Center Display Overview
Audio System
E353221
Audio system muted.
Connected Device
Cell phone microphone muted.
E353213
Phone call in progress.
E353208
Media player connected.
Cell phone network signal
strength.
Cell phone roaming.
E335295
Text message received.
E353216
Unread email message.
Automatic crash notification
system off.
E335293
Cell phone battery status.
Vehicle Data
E353219
Wi-Fi available.
Wi-Fi connected.
Vehicle data sharing on.
E335292
Vehicle data sharing off.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless Accessory Charger
E353214
Wireless accessory charger
active.
Action Area
The action area is on the left side of the
display and contains status updates that
require your action. Tap the icons in the
action area to learn more about them.
Vehicle System Update
E327789
Vehicle system update available.
E327785
Vehicle system update requires
schedule.
E327786
Vehicle system update requires
consent.
E353217
Vehicle system update requires
Wi-Fi.
E327787
Vehicle system update schedule
reminder.
E327788
Vehicle system update not
successful.
E353218
Vehicle system update
successful.
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Center Display Overview
ACCESSING FEATURE
DRAWERS
Application Drawer
E356583
Press the button to open and
close the application drawer. It
contains system and connected
device applications.
Note: The icon may change depending on
your personalization settings.
Vehicle Drawer
E353808
Press the button to open and
close the vehicle drawer. It
contains vehicle feature settings.
REBOOTING THE CENTER
DISPLAY
You can reboot the center display using
the controls on the steering wheel.
1. Simultaneously press and hold the
seek forward and volume down button
for 10 seconds.
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Center Display Overview
WHAT IS VOICE INTERACTION
Voice Interaction allows you to control
vehicle features using conversational
requests.
SETTING THE WAKE WORD
1. Access the feature drawer on the
touchscreen.
2. Press Settings.
3. Press the Voice button.
4. Select a wake word.
BEGINNING A VOICE
INTERACTION
Say the selected wake word.
E142599
Press the voice interaction
button on the steering wheel.
VOICE INTERACTION
EXAMPLES
Note: You may need to enable your
vehicle's modem to use certain voice
commands. See Enabling and Disabling
the Modem (page 350).
General Examples
ResultCommand
The system resets
the current voice
interaction.
Start Over.
The system ends
the current voice
interaction.
Cancel.
The system goes to
the next page.
Next Page.
The system goes to
the previous page.
Previous Page.
The system
displays a list of
available
commands you can
use on the current
screen.
Help.
Entertainment Examples
ResultCommand
The system plays
the selected music.
Play The Beatles.
The system shows
the selected music.
Show music by The
Beatles.
The system tunes
the radio to 101.9
FM.
Tune to FM 101.9.
The system tunes
the radio to Sirius
Channel 2.
Set the station to
Sirius Channel 2.
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Voice Interaction
Climate Examples
ResultCommand
The system sets
the temperature to
the minimum.
Set the temper-
ature to low.
The system sets
the temperature to
72°F (22°C).
Set the temper-
ature to 72°F
(22°C).
Phone Examples
ResultCommand
The system calls
Henry using your
connected device.
Call Henry.
The system dials
the selected phone
number.
Dial (phone
number).
The system begins
a dictated text
message.
Send a text
message to Henry.
The system reads
you the most recent
message from
Henry.
Read my message
from Henry.
Apps Examples
ResultCommand
The system
prompts you to say
the name of an app
to start it on the
system.
Mobile Apps.
The system will list
all of the currently
available Mobile
Apps.
List Mobile Apps.
The system will
search and connect
to compatible app
running on your
mobile device.
Find Mobile Apps
Navigation Examples
ResultCommand
The system begins
guided navigation
to the address.
Drive to 125 Main
Street, New York.
The system
searches for the
requested point of
interest.
Where is ___
The system shows
directions to the
selected intersec-
tion.
Show me directions
to Oakwood
Boulevard and
Pelham Road.
The system ends
guided navigation
to the destination.
Cancel route.
Ford Assistant Examples
Note: When you are not driving, additional
commands are available by using popular
chat applications. Use FordPass to setup a
conversation with your Ford assistant.
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Voice Interaction
Remote Vehicle Control Examples
ResultCommand
The vehicle tells
you how much gas
it has left.
How much gas is in
my tank?
Maintenance and Roadside Assistance
Examples
ResultCommand
Your vehicle calls
the roadside assist-
ance phone
number.
Call roadside
assistance.
Vehicle Information Examples
ResultCommand
Information about
the feature appears
on the center
display or FordPass
app.
How does cruise
control work?
Information about
the warning light
appears on the
center display or
FordPass app.
What does the
warning light
mean?
Information about
open recalls
appears on the
center display or
FordPass app.
Am I affected by
any recalls?
Your vehicle or
FordPass app tells
you the expiration
date.
When does my
warranty expire?
Charging Examples
ResultCommand
Information about
the time and loca-
tion of the next
charge appears on
the center display
or FordPass app.
When is my next
scheduled charge?
Shows the charging
display in the
vehicle.
Show me the char-
ging schedule.
Shows the charging
display in the
vehicle.
Change my charge
schedule.
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Voice Interaction
PHONE PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
CONNECTING YOUR PHONE
Connecting your phone stores contact and
call data on your vehicle. This data is used
to provide intelligent suggestions. You can
switch this off in the touchscreen settings
menu. See Personal Profile Settings
(page 381).
Note: Unpairing your phone will remove the
contact and call data from your vehicle and
stop intelligent call suggestions.
Go to the settings menu on your device and
switch Bluetooth® on.
Select the phone option in the
feature drawer.
1. Select Add Phone.
2. Follow the instructions on the screen
to pair your device.
PHONE MENU
E329089
Press to view your favorite
contacts.
E329088
Press to view your recent calls.
E329086
Press to view your contacts
E329087
Press to use the phone keypad.
E329085
Press to display recent text
messages.
E329084
Press to view recent emails.
Press the down arrow to view additional
items for a connected device.
E329083
Press to begin a voice
interaction.
E329082
Press to switch to a different
connected device.
E329081
Press to mute notifications.
E280315
Press to access phone settings.
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Phone
MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,
select:
Action and DescriptionMenu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select:
Action and DescriptionMenu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number from your favorites,
select:
Action and DescriptionMenu Item
You can then select an
entry that you want to call.
The system begins the call.
Favorites
To call a number that is not stored in
your phone, select:
Action and DescriptionMenu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
To accept the call, select:
Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. The
system logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during
an active phone call:
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Phone
Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
Item
Mute You can switch the
microphone off so
the caller does not
hear you.
Transfer the call to
the cell phone or
back to the touch-
screen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE
DescriptionMenu Item
Hear the text message.Hear It
View the text message.View
Call the sender.Call
Reply to the text message with a standard text message.Reply
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Phone
SWITCHING TEXT MESSAGE
NOTIFICATION ON AND OFF
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
3. Select the information icon to the right
of your vehicle.
4. Switch text message notification on or
off.
Android
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on or
off.
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Phone
CONNECTING A BLUETOOTH®
DEVICE
E353808
Press the button on the status
bar to open the vehicle drawer.
1. Make sure Bluetooth® is enabled on
your device.
2. Press Connectivity.
3. Press Bluetooth.
4. Switch Bluetooth on.
5. Press Add a Bluetooth Device.
Note: A prompt alerts you to search for your
vehicle on your device.
6. Select your vehicle on your device.
Note: A number appears on your device and
on the touchscreen.
7. Confirm that the PIN (personal
identification number) on your device
matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your device.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
Ford Motor Company is under license.
Other trademarks and trade names are
those of their respective owners.
PLAYING MEDIA USING
BLUETOOTH®
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Connect your device.
E356583
Press the button on the status
bar to open the application
drawer.
Press Sources.
Press the Bluetooth® option.
Press to play a track. Press again
to pause the track.
Press to skip to the next track.
Press and hold to fast forward
through the track.
Press once to return to the
beginning of a track. Repeatedly
press to return to previous
tracks.
Press and hold to fast rewind through the
track.
Browsing your Media Library
When a compatible mobile device is
connected to the vehicle, your media
library will be accessible through the
touchscreen. From the touchscreen, you
can browse through songs, albums, artists,
and playlists on your mobile device.
Note: This feature is dependent on the
connected mobile device and the used
media application.
Note: Browse feature functionality may be
limited while driving.
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Bluetooth®
APP PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
APP REQUIREMENTS
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
ACCESSING APPS
E356583
Press the button to open the
application drawer.
Application Area
E340597
This is the main app area where apps are
launched and you can utilize the full
functionality of the chosen app.
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Apps
Card Area
E339332
Here you can see recently used
applications with limited content. When
you select one of these cards, the app will
display in the application area with full
functionality.
ENABLING APPS ON AN IOS
DEVICE
1. Follow the instructions to pair and
connect your device via Bluetooth® or
with a USB cable.
Note: Some apps may run through CarPlay
if it is enabled.
2. Start a compatible app on your device.
Note: The app must be open on your device
to use it through the touchscreen.
3. Access the system applications.
4. Select the app you wish to use on the
touchscreen.
ENABLING APPS ON AN
ANDROID DEVICE
1. Pair your device to Bluetooth®.
Note: Some apps may run through Android
Auto if it is enabled.
2. Start a compatible app on your device.
Note: The app must be open on your device
to use it through the touchscreen.
3. Access the system applications.
4. Select the app you wish to use on the
touchscreen.
SWITCHING APPLE CARPLAY
ON AND OFF
1. Pair your device.
2. Select the vehicle drawer on the status
bar.
3. Select the phone list.
4. Select your device.
5. Select the connect option.
6. Switch Apple Car Play on or off.
SWITCHING ANDROID AUTO
ON AND OFF
1. Pair your device.
2. Select the vehicle drawer on the status
bar.
3. Select the phone list.
4. Select your device.
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Apps
5. Select the connect option.
6. Switch Android Auto on or off.
APPS – TROUBLESHOOTING
APPS – FREQUENTLY ASKED
QUESTIONS
How can I access additional mobile
apps help?
Select the Help option in the Mobile
Apps tile in the vehicle drawer.
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Apps
HOW DO PERSONAL PROFILES
WORK
This feature allows you to create multiple
personal profiles enabling users to
personalize vehicle’s settings such as seats
and mirrors, as well as non-positional
settings like radio, navigation, driver assist
system settings. Positional settings are
saved by holding a memory seat button.
Non-positional settings are saved you
change a setting while a profile is active.
You can create one profile for each preset
memory seat button along with a guest
profile.
Recalling and Changing a Profile
You can recall a profile using the
touchscreen or the preset button you
selected when you created your profile.
You can also link a remote control and a
mobile device to your profile, which are
used to recall it.
ENABLING OR DISABLING
PERSONAL PROFILES
1. Access the application drawer on the
touchscreen.
2. Press Settings.
3. Press the Profiles button.
4. Switch Enable Profiles on or off.
When you switch on the Personal Profiles
feature:
• Unlocking a door with a remote control
or mobile device that is not linked to a
driver profile does not change active
profile, but remains in the last known
profile. It does not change the
positional settings.
• Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting does not change active
profile, but remains in the last known
profile. It does not change the
positional settings.
• Pressing a memory seat button that is
not linked to a driver profile but is saved
to a preset setting does not change
active profile, but remains in the last
known profile. It recalls the positional
settings that you saved to that memory
seat button.
When you switch off a Personal Profiles
feature:
• Unlocking a door with a remote control
or mobile device does not recall any
non-positional settings but still recalls
positional settings from the driver
profile which the remote control or
mobile device is linked to.
• Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting recalls non-positional
settings from the guest profile. It does
not change the positional settings.
• Pressing a memory seat button that is
linked to a driver profile or has saved
to a preset setting recalls
non-positional settings from the guest
profile. It recalls the positional settings
that you saved to that memory seat
button.
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Personal Profiles
CREATING A PERSONAL
PROFILE
Use the touchscreen to create a personal
profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button
under Settings.
3. Follow the instructions on the display.
LINKING OR UNLINKING A
PERSONAL PROFILE TO A
REMOTE CONTROL
You can save preset memory positions for
up to three remote controls by assigning a
remote control to a personal profile using
the touchscreen.
Use the touchscreen to link a remote
control to a personal profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button
under Settings.
3. Touch the arrow for the profile you
wish to link to a remote control.
4. Select remote control.
5. Follow the instructions on the display.
Note: If more than one linked remote
control is in range, the memory function
moves to the settings of the first key to
initiate a memory recall.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a remote control to
a guest profile.
LINKING OR UNLINKING A
PERSONAL PROFILE TO A
DEVICE
Use the touchscreen to link a mobile device
to a personal profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button
under Settings.
3. Touch the arrow for the profile you
wish to link to a mobile device.
4. Select mobile device.
5. Follow the instructions on the display.
Note: To successfully link a mobile device,
the mobile device must be in your vehicle,
and must have previously been setup as a
remote control for your vehicle.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a personalized name
to a guest profile.
PERSONAL PROFILE
SETTINGS
Switching Intelligent Suggestions
On and Off
Based on your usage patterns stored on
your vehicle, Intelligent Suggestions is a
feature that allows your vehicle to assist
in your daily drive by providing phone calls,
radio stations, navigation destinations, and
charging stations as suggestions. These
suggestions appear in the form of
actionable buttons in the application
drawer that can be pressed to complete
that action.
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Personal Profiles
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Press the button to open the
vehicle drawer.
1. Press General.
2. Switch Intelligent Suggestions on
or off.
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Personal Profiles
ACCESSING NAVIGATION
1. Access the application drawer on the
touchscreen.
2. Press the navigation button.
Note: As the driver, be aware of all local
traffic regulations and road attributes, and
operate your vehicle in a safe and legal
manner.
NAVIGATION MAP UPDATES
To update your Map data over Wi-Fi, your
vehicle must be connected to a Wi-Fi
access point. For USB updates and other
details, contact dealers at
1-866-462-8837 in the United States and
Canada, or 01-800-557-5539 in Mexico.
Note: If you find map data errors, you may
report them by going to
www.here.com/mapcreator.
ADJUSTING THE MAP
ZOOMING THE MAP IN AND OUT
You can use pinch gestures to zoom in and
out. Place two fingers on the screen and
move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.
CHANGING THE FORMAT OF THE
MAP
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Press the map format button on
the left side of the map screen
to toggle between the available
formats.
LIVE TRAFFIC
WHAT IS LIVE TRAFFIC
You can observe real-time road congestion
when live traffic is on.
SWITCHING LIVE TRAFFIC ON
AND OFF
1. Press the tools button on the map
screen.
2. Press Navigation Settings.
3. Press the Traffic button.
4. Switch Traffic on or off.
SETTING A DESTINATION
SETTING A DESTINATION USING
THE TEXT ENTRY SCREEN
1. Press the search bar at the top of the
screen.
2. Enter your destination using the
keyboard.
3. Select a destination from the list.
4. Press Go! to begin navigation.
SETTING A DESTINATION USING
THE MAP SCREEN
Press on the map to trigger the roaming
and viewing screen. Press on the map
again to place a pin at that location.
Information about the location of the pin
appears on the screen. Press the Go!
button to begin navigation to the pin.
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Navigation
SETTING A DESTINATION USING
A PREDICTIVE DESTINATION
Switching Predictive Destinations
On and Off
You can switch Destination Suggestions
on and off under the User Data section in
the navigation settings menu.
Setting a Destination
Access the feature bar using the
touchscreen and select the predicted
destination at the top of the screen. You
can access additional predictive
destinations by pressing the search bar on
the map screen and then pressing the
myTrends button.
SETTING A DESTINATION USING
A RECENT DESTINATION
1. Press the search bar on the map
screen.
2. Press Recents.
3. Select a destination from the list.
SETTING A DESTINATION USING
A SAVED DESTINATION
1. Press the search bar.
2. Press favorites.
3. Select a saved destination.
Note: Press the star icon next when viewing
location details to save the location.
SETTING A DESTINATION USING
A POINT OF INTEREST
Press on a point of interest icon on the
map. Information about the location of the
point of interest appears on the screen.
Press the Go! button to begin navigation
to the point of interest.
WAYPOINTS
ADDING A WAYPOINT
1. Begin navigation to a destination.
2. Search for your waypoint using the
search bar.
3. Press Go!
4. Press Add to add the waypoint to your
trip.
EDITING WAYPOINTS
1. Press the search bar on the map
screen.
2. Press myTrips.
3. Press Current Trip.
4. Use the menu to add destinations,
remove destinations, or rearrange
destinations.
ROUTE GUIDANCE
ADJUSTING THE GUIDANCE
PROMPT VOLUME
Turn the volume control when a guidance
prompt plays to adjust the volume.
REPEATING AN INSTRUCTION
Press the turn indicator to hear the last
voice instruction.
CANCELING ROUTE GUIDANCE
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Press the button to cancel route
guidance to the selected
location.
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Navigation
UPDATING THE VEHICLE
SYSTEMS WIRELESSLY
E327789
Over the air system updates
allow you to update your vehicle
system software wirelessly. To
make sure you receive all updates, set a
recurring schedule and connect to Wi-Fi.
Updates may take longer if not connected
to Wi-Fi, or may not download at all. See
Connected Vehicle (page 350).
Note: Additional over the air update icons
may appear in the status bar. See Status
Bar (page 366).
Over the Air System Update
Requirements
Before updating, reference this list to make
sure your vehicle is ready be updated. If
these requirements are not met during a
scheduled update, the update will be
canceled and you can reschedule.
• Your vehicle is not running.
• Your vehicle is stopped.
• Your vehicle is parked.
• The hazard indicators are switched off.
• The alarm is not sounding.
• The doors are closed.
• The parking lights are switched off.
• You are not pressing the brake pedal.
• An emergency call is not in progress.
• Your vehicle is not in limp mode.
Scheduling an Over the Air System
Update
Make sure Vehicle Connectivity and
Automatic Updates are switched on.
Using the Settings Menu
1. Open the application drawer.
2. Press the System Updates button.
3. Press Schedule Update.
4. Use the controls to set the time and
day of the update.
5. Save the schedule.
Note: You can set the updates to occur
every seven days.
Using the Status Bar Icon
E327785
When an update is available, tap
the notification icon and follow
the prompts on the screen.
Applying an Over the Air System
Update
You can schedule a convenient time for
the update to complete. During scheduled
updates you may not be able to use your
vehicle.
Note: Updates may take up to 30 minutes
to complete.
You can see the progress of the update on
the touchscreen. An update cannot be
canceled once it has been started.
During an update you will not be able to
drive your vehicle, start the vehicle, use
remote controls to lock and unlock the
vehicle. The alarm, central locks, and door
tones are disabled. The electronic door
lock will not function during an update. You
can open the doors using the mechanical
latch if child locks are not on. Pull the
handle until it stops to use the mechanical
latch.
Note: Double locking is switched off and
central locking is switched on during and
after an update.
Note: If your vehicle is plugged in, charging
will stop during an update and resume when
the update is complete.
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Vehicle System Updates
Viewing Update Details
If an update is successful, the touchscreen
will provide additional details about the
update. You can also access this
information under the System Update tile.
If an update is not successful, follow the
prompt that appears on the touchscreen.
PERFORMING A MASTER
RESET
E353808
Press the button to open the
vehicle drawer.
1. Press Reset.
2. Press Master Reset.
3. Follow the prompts on the screen to
complete the reset.
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Vehicle System Updates
For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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Accessories
WHAT IS FORD PROTECT
Protect yourself from the rising cost of
vehicle repairs with a Ford Protect
extended service plan.
Ford Protect Extended Service
Plans - United States Only
Ford Protect extended service plans mean
peace of mind. Extended service plans are
backed by Ford Motor Company, and
provide more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, insist on the Ford
Protect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easily
exceed the price of your Ford Protect
extended service plan. With the Ford
Protect extended service plan, you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
list what is not covered.
2. ExtraCARE - Covers 113 components,
and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical
components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the United States, Canada and Mexico.
That means you get:
• Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, warranty repairs, and field
service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should
give you and your potential buyer peace of
mind.
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Ford Protect
Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Cabin air filter replacement every
20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
• Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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Ford Protect
GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes; first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle, make sure you have scheduled
maintenance performed at the designated
intervals.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of fluids to protect your vehicle at the
lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle’ s normal maintenance. Please
consult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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Scheduled Maintenance
Make sure to change your vehicle’s fluids
at the specified intervals or in conjunction
with a repair. Flushing is a viable way to
change fluid for many vehicle sub-systems
during scheduled maintenance. It is critical
that systems are flushed only with new
fluid that is the same as that required to
fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Scheduled Maintenance
Multi-Point Inspection
Radiator, cooler, heater and air conditioning
hoses
12V Battery performance
Suspension components for leaks or
damage
Exterior lamps and hazard warning system
operation
Steering and linkage
Fluid levels; fill if necessary
1
Tires for wear and proper pressure
2
For fluid leaks
Windshield for cracks, chips or pitsHalf-shaft dust boots
Washer spray and wiper operationHorn operation
1
Brake, coolant recovery reservoir and window washer.
2
Your vehicle is equipped with a temporary mobility kit; check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance
1
Rotate tires, inspect tire wear and measure tread depth.Every 12 months or
10,000 mi (16,000 km).
Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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Scheduled Maintenance
Normal Scheduled Maintenance
1
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1
Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
Brake Fluid Maintenance
1
Change brake fluid.
2
Every 3 Years
1
Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2
Brake fluid servicing requires special equipment available at your authorized dealer.
Other Maintenance Items
Replace cabin air filter.
1
Every 20,000 mi (32,000 km)
Change the transmission fluid.At 10 years or 150,000 mi
(240,000 km)
Change the coolant.
2
At 200,000 mi (322,000 km)
1
Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles
operated in these conditions require frequent inspection and replacement of the cabin
air filter.
2
Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or
100,000 mi (160,000 km).
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Scheduled Maintenance
ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles.
WARNING: Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.
WARNING: In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt.
WARNING: Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
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Customer Information
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information, refer to the
Better Business Bureau website.
Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manual
from an authorized dealer or by contacting
Helm, LLC at:
HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visit
www.helminc.com.
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Customer Information
REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite
http://tc.canada.ca/rappelsWebsite
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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Customer Information
DECLARATION OF
CONFORMITY
Your vehicle could have components that
transmit and receive radio waves and are
therefore subject to government
regulation.
These components must accept any
interference received, including
interference that could cause undesired
operation. For certification labels and
declarations of conformity, visit
www.wirelessconformity.ford.com.
DECLARATION OF CONFORMITY - VEHICLES WITH: SYNC
Radio Frequency Statement
IC Identification NumberFCC Identification NumberSYNC Version
1422A-SYNCG4KMH-SYNCG4SYNC 4
1422A-SYNCG4LKMH-SYNCG4LSYNC 4 Low
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
These devices comply with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions:
1. The device does not cause harmful
interference.
2. The device accepts any interference
received, including interference that
could cause undesired operation.
TYPE APPROVALS
Radio Frequency Certifications for
Adaptive Cruise Control
Argentina
E338549
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Customer Information
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: L2CF3TR
IC: 3432A-F3TR
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Radio Frequency Certifications for
Blind Spot Information System
Argentina
E338548
South Korea
E338319
R-C-1Ap-F5TR
Ukraine
E338320
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: L2CF5TR
IC: 3432A-F5TR
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Customer Information
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Radio Frequency Certifications for
Body Control Module
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: LXPP004
IC: 2298A-P004
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Radio Frequency Certifications for
SYNC4
Argentina
E338546
European Union EU
E310043
Ghana
E338082
399
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Customer Information
India
E338083
Jordan
E338084
Morocco
E338085
Oman
E338086
South Korea
E338087
United Arab Emirates
E338088
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: KMH-SYNCG4
IC: 1422A-SYNCG4
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Customer Information
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Radio Frequency Certifications for
SYNC4 Low
Argentina
E338545
European Union EU
E310043
Ghana
E338203
India
E338083
Jordan
E338204
Morocco
E338205
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Customer Information
Oman
E338086
South Korea
E338206
United Arab Emirates
E338088
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: KMH-SYNCG4L
IC: 1422A-SYNCG4L
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Radio Frequency Certifications for
Tire Pressure Monitoring
Sensor(s)
Argentina
E207816
Brazil
E338207
China
CMIIT ID:2014DJ1923
402
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Customer Information
European Union EU
E338208
Ghana
E253824
Jamaica
E338209
Jordan
E253823
Malaysia
E253822
Mexico
E338210
Moldova
E197811
Morocco
E207821
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Customer Information
Oman
E253817
Paraguay
E338211
Philippines
E198001
Russia
E253816
Serbia
E197844
Singapore
E253820
South Africa
E198002
South Korea
E253819
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Customer Information
Taiwan
E203679
E338215
Ukraine
E253818
United Arab Emirates
E207817
United States and Canada
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: MRXAG2SZ3
FCC ID: MRXAG2SZ4
IC: 2546A- AG2SZ3
IC: 2546A- AG2SZ4
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
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Customer Information
Radio Frequency Certifications for
Wireless Accessory Charging
Module
European Union EU
E310043
South Korea
E273475
Taiwan
E338220
United States
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: L2C0066T
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
interference that may cause undesired
operation.
406
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Customer Information
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
www.dtsc.ca.gov/hazardouswaste/perchlorate.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner’s Manual.
Genuine Ford and Motorcraft parts meet
or exceed these specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents happen sometimes.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty.
The Ford Warranty may not cover damage
caused to your vehicle as a result of failed
non-Ford parts.
For additional information, refer to the
terms and conditions of the Ford Warranty.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
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Customer Information
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
FEDERAL HIGHWAY
ADMINISTRATION
REGULATION
Regulations such as those issued by the
Federal Highway Administration or issued
pursuant to the Occupational Safety and
Health Act (OSHA), and state and local
laws and regulations may require
additional equipment for the way you
intend to use your vehicle. It is the
responsibility of the registered owner to
determine the applicability of such laws
and regulations to your intended use for
the vehicle, and to arrange for the
installation of required equipment. The
dealer has information about the
availability of equipment which can be
ordered for your vehicle.
END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA) (If
Equipped)
• You (“You” or “Your” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
IF YOU DO NOT AGREE TO THIS END
USER LICENSE AGREEMENT ("EULA")
DO NOT USE THE DEVICES OR COPY
THE SOFTWARE. ANY USE OF THE
SOFTWARE, INCLUDING BUT NOT
LIMITED TO USE ON THE DEVICES,
WILL CONSTITUTE YOUR AGREEMENT
TO THIS EULA (OR RATIFICATION OF
ANY PREVIOUS CONSENT).
GRANT OF SOFTWARE LICENSE: This
EULA grants you the following license:
• You may use the SOFTWARE as
installed on the DEVICES and as
otherwise interfacing with systems
and/or services provide by or through
FORD MOTOR COMPANY or its third
party software and service providers.
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Customer Information
Description of Other Rights and
Limitations.
• Speech Recognition: If the
SOFTWARE includes speech
recognition component(s), you should
understand that speech recognition is
an inherently statistical process and
that recognition errors are inherent in
the process. Neither FORD MOTOR
COMPANY nor its suppliers shall be
liable for any damages arising out of
errors in the speech recognition
process. It is your responsibility to
monitor any speech recognition
functions included in the system.
• Limitations on Reverse Engineering,
Decompilation and Disassembly:
You may not reverse engineer,
decompile, translate, disassemble or
attempt to discover any source code
or underlying ideas or algorithms of the
SOFTWARE nor permit others to
reverse engineer, decompile or
disassemble the SOFTWARE, except
and only to the extent that such activity
is expressly permitted by applicable
law notwithstanding this limitation or
to the extent as may be permitted by
the licensing terms governing use of
any open source components included
with the SOFTWARE.
• Limitations on Distributing,
Copying, Modifying and Creating
Derivative Works: You may not
distribute, copy, make modifications
to or create derivative works based on
the SOFTWARE, except and only to the
extent that such activity is expressly
permitted by applicable law
notwithstanding this limitation or to
the extent as may be permitted by the
licensing terms governing use of any
open source components included with
the SOFTWARE.
• Single EULA: The end user
documentation for the DEVICES and
related systems and services may
contain multiple EULAs, such as
multiple translations and/or multiple
media versions (e.g., in the user
documentation and in the software).
Even if you receive multiple EULAs, you
are licensed to use only one (1) copy of
the SOFTWARE.
• SOFTWARE Transfer: You may
permanently transfer your rights under
this EULA only as part of a sale or
transfer of the DEVICES, provided you
retain no copies, you transfer all of the
SOFTWARE (including all component
parts, the media and printed materials,
any upgrades, and, if applicable, the
Certificate(s) of Authenticity), and the
recipient agrees to the terms of this
EULA. If the SOFTWARE is an upgrade,
any transfer must include all prior
versions of the SOFTWARE.
• Termination: Without prejudice to any
other rights, FORD MOTOR COMPANY
may terminate this EULA if you fail to
comply with the terms and conditions
of this EULA.
• Internet-Based Services
Components: The SOFTWARE may
contain components that enable and
facilitate the use of certain
Internet-based services. You
acknowledge and agree that FORD
MOTOR COMPANY, third party
software and service suppliers, its
affiliates and/or its designated agent
may automatically check the version
of the SOFTWARE and/or its
components that you are utilizing and
may provide upgrades or supplements
to the SOFTWARE that may be
automatically downloaded to your
DEVICES.
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Customer Information
• Additional Software/Services: The
SOFTWARE may permit FORD MOTOR
COMPANY, third party software and
service suppliers, its affiliates and/or
its designated agent to provide or make
available to you SOFTWARE updates,
supplements, add-on components, or
Internet-based services components
of the SOFTWARE after the date you
obtain your initial copy of the
SOFTWARE ("Supplemental
Components".) SOFTWARE updates
may cause you to incur additional
charges from your wireless service
provider. If FORD MOTOR COMPANY
or third party software and services
suppliers provide or make available to
you Supplemental Components and
no other EULA terms are provided
along with the Supplemental
Components, then the terms of this
EULA shall apply. FORD MOTOR
COMPANY, its affiliates and/or its
designated agent reserve the right to
discontinue without liability any
Internet-based services provided to
you or made available to you through
the use of the SOFTWARE.
• Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE.
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Customer Information
INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS: You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT: Please refer to
FORD MOTOR COMPANY instructions
provided in the documentation for the
DEVICES product support, such as the
vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES.
No Liability for Certain Damages:
EXCEPT AS PROHIBITED BY LAW, FORD
MOTOR COMPANY, ANY THIRD PARTY
SOFTWARE OR SERVICES SUPPLIERS,
AND THEIR AFFILIATES SHALL HAVE NO
LIABILITY FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM OR IN
CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
SYNC® Automotive Important Safety
Information Read and follow
instructions:
• Before using your SYNC® system, read
and follow all instructions and safety
information provided in this end user
manual ("Owner Guide".) Not
following precautions found in the
Owner Guide can lead to an accident
or other serious injuries.
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Customer Information
General Operation
• Voice Command Control: Certain
functions within the SYNC® system
may be accomplished using voice
commands. Using voice commands
while driving helps you to operate the
system without removing your hands
from the wheel or eyes from the road.
• Prolonged Views of Screen: Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
• Volume Setting: Do not raise the
volume excessively. Keep the volume
at a level where you can still hear
outside traffic and emergency signals
while driving. Driving while unable to
hear these sounds could cause an
accident.
• Navigation Features: Any navigation
features included in the system are
intended to provide turn by turn
instructions to get you to a desired
destination. Please make certain all
persons using this system carefully
read and follow instructions and safety
information fully.
• Distraction Hazard: Any navigation
features may require manual
(non-verbal) setup. Attempting to
perform such set-up or insert data
while driving can distract your attention
and could cause an accident or other
serious injury. Stop the vehicle in a safe
and legal manner before attempting
these operations.
• Let Your Judgment Prevail: Any
navigation features are provided only
as an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic
regulations. Any such feature is not a
substitute for your personal judgment.
Any route suggestions made by this
system should never replace any local
traffic regulations or your personal
judgment or knowledge of safe driving
practices.
• Route Safety: Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. The driver is
ultimately responsible for the safe
operation of the vehicle and therefore,
must evaluate whether it is safe to
follow the suggested directions.
• Potential Map Inaccuracy: Maps
used by this system may be inaccurate
because of changes in roads, traffic
controls or driving conditions. Always
use good judgment and common sense
when following the suggested routes.
• Emergency Services: Do not rely on
any navigation features included in the
system to route you to emergency
services. Ask local authorities or an
emergency services operator for these
locations. Not all emergency services
such as police, fire stations, hospitals
and clinics are likely to be contained in
the map database for such navigation
features.
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Customer Information
Your Responsibilities and Assumptions of
Risk
• You agree to each of the following:(a)
Any use of the SOFTWARE while
driving an automobile or other vehicle
in violation of applicable law or
otherwise driving in an unsafe manner
presents a significant risk of distracted
driving and should not be attempted
under any circumstances;(b) Use of
the SOFTWARE at excessive volume
poses a significant risk of hearing
damage and should not be attempted
under any circumstances;(c) The
SOFTWARE may not be compatible
with new or different versions of an
operating system, third party software,
or third party services, and the
SOFTWARE may potentially cause a
critical failure of an operating system,
third party software, or third party
service.(d) Any third party service
accessed by or third party software
used with the SOFTWARE (I) may
charge an additional fee for access, (ii)
may not work correctly, on an
uninterrupted basis, or error free, (iii)
may change streaming formats or
discontinue operation, (iv) may contain
adult, profane or offensive content; and
(v) may contain inaccurate, false or
misleading traffic, weather, financial
or safety information or other content;
and (e) Use of the SOFTWARE may
cause you to incur additional charges
from your wireless service provider
(WSP) and any data or minute
calculators that may be included in the
software program are for reference
only, are not warranted in any way and
should not be relied upon in anyway.
• When using the SOFTWARE, you agree
to be responsible for and assume the
entire risk to the items set forth in
Section (a) – (e) above.
Disclaimer of Warranty
YOU EXPRESSLY ACKNOWLEDGE AND
AGREE THAT USE OF THE DEVICES AND
SOFTWARE IS AT YOUR SOLE RISK AND
THAT THE ENTIRE RISK AS TO
SATISFACTORY QUALITY,
PERFORMANCE, COMPATIBILITY,
ACCURACY AND EFFORT IS WITH YOU.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE SOFTWARE
AND ANY THIRD PARTY SOFTWARE OR
THIRD-PARTY SERVICES ARE PROVIDED
"AS IS" AND “AS AVAILABLE”, WITH ALL
FAULTS AND WITHOUT WARRANTY OF
ANY KIND, AND FORD MOTOR COMPANY
HEREBY DISCLAIMS ALL WARRANTIES
AND CONDITIONS WITH RESPECT TO
THE SOFTWARE, THIRD PARTY
SOFTWARE, AND THIRD-PARTY
SERVICES, EITHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES
AND/OR CONDITIONS OF
MERCHANTABILITY, OF SATISFACTORY
QUALITY, OF FITNESS FOR AN
ARTICULAR PURPOSE, OF ACCURACY,
OF QUIET ENJOYMENT, AND
NON-INFRINGEMENT OF THIRD-PARTY
RIGHTS. FORD MOTOR COMPANY DOES
NOT WARRANT (a) AGAINST
INTERFERENCE WITH YOUR ENJOYMENT
OF THE SOFTWARE, THIRD PARTY
SOFTWARE, OR THIRD-PARTY SERVICES,
(b) THAT THE SOFTWARE, THIRD PARTY
SOFTWARE, OR THIRD-PARTY SERVICES
WILL MEET YOUR REQUIREMENTS, (c)
THAT THE OPERATION OF THE
SOFTWARE, THIRD PARTY SOFTWARE,
OR THIRD-PARTY SERVICES WILL BE
UNINTERRUPTED OR ERROR-FREE, (d)
OR THAT DEFECTS IN THE SOFTWARE,
THIRD PARTY SOFTWARE, OR
THIRD-PARTY SERVICES WILL BE
CORRECTED. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY
FORD MOTOR COMPANY OR ITS
AUTHORIZED REPRESENTATIVE SHALL
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CREATE A WARRANTY. SHOULD THE
SOFTWARE, THIRD PARTY SOFTWARE,
OR THIRD-PARTY SERVICES PROVE
DEFECTIVE, YOU ASSUME THE ENTIRE
COST OF ALL NECESSARY SERVICING,
REPAIR OR CORRECTION. SOME
JURISDICTIONS DO NOT ALLOW THE
DISCLAIMER OF IMPLIED WARRANTIES
OR LIMITATIONS ON APPLICABLE
STATUTORY RIGHTS OF A CONSUMER,
SO THE ABOVE DISCLAIMER MAY NOT
FULLY APPLY TO YOU. THE SOLE
WARRANTY PROVIDED BY FORD MOTOR
COMPANY SHALL BE FOUND IN THE
WARRANTY INFORMATION INCLUDING
WITH YOUR OWNER GUIDE. TO THE
EXTENT THAT THERE IS ANY CONFLICT
BETWEEN THE TERMS OF THIS SECTION
AND THE WARRANTY BOOKLET, THE
WARRANTY BOOKLET SHALL CONTROL.
Applicable Law, Venue, Jurisdiction
• The laws of the State of Michigan
govern this EULA and Your use of the
SOFTWARE. Your use of the
SOFTWARE may also be subject to
other local, state, national, or
international laws. Any litigation arising
out of or related to this EULA shall be
brought and maintained exclusively in
a court of the State of Michigan
located in Wayne County or in the
United States District Court for the
Eastern District of Michigan. You hereby
consent to submit to the personal
jurisdiction of a court in the State of
Michigan located in Wayne County and
the United States District Court for the
Eastern District of Michigan for any
dispute arising out of or relating to this
EULA.
Binding Arbitration and Class Action
Waiver
(a) Application. This Section applies to
any dispute EXCEPT IT DOES NOT
INCLUDE A DISPUTE RELATING TO
COPYRIGHT INFRINGEMENT, OR TO THE
ENFORCEMENT OR VALIDITY OF YOUR,
FORD MOTOR COMPANY, OR ANY OF
FORD MOTOR COMPANY’S LICENSORS’
INTELLECTUAL PROPERTY RIGHTS.
Dispute means any dispute, action, or other
controversy between You and FORD
MOTOR COMPANY, other than the
exceptions listed above, concerning the
SOFTWARE (including its price) or this
EULA, whether in contract, warranty, tort,
statute, regulation, ordinance, or any other
legal or equitable basis.
(b) Notice of Dispute. In the event of a
Dispute, You or FORD MOTOR COMPANY
must give the other a “Notice of Dispute”,
which is a written statement of the name,
address, and contact information of the
party giving it, the facts giving rise to the
dispute, and the relief requested. You and
FORD MOTOR COMPANY will attempt to
resolve any dispute through informal
negotiation within 60 days from the date
the Notice of Dispute is sent. After 60 days,
You or FORD MOTOR COMPANY may
commence arbitration.
(c) Small claims court. You may also
litigate any dispute in small claims court
in your county of residence or FORD
MOTOR COMPANY’S principal place of
business, if the dispute meets all
requirements to be heard in the small
claims court. You may litigate in small
claims court whether or not You
negotiated informally first.
(d) Binding arbitration. If You and FORD
MOTOR COMPANY, do not resolve any
dispute by informal negotiation or in small
claims court, any other effort to resolve
the dispute will be conducted exclusively
by binding arbitration. You are giving up
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the right to litigate (or participate in as a
party or class member) all disputes in court
before a judge or jury. Instead, all disputes
will be resolved before a neutral arbitrator,
whose decision will be final except for a
limited right of appeal under the Federal
Arbitration Act. Any court with jurisdiction
over the parties may enforce the
arbitrator’s award.
(e) Class action waiver. Any proceedings
to resolve or litigate any dispute in any
forum will be conducted solely on an
individual basis. Neither you nor FORD
MOTOR COMPANY, will seek to have any
dispute heard as a class action, as a private
attorney general action, or in any other
proceeding in which any party acts or
proposes to act in a representative
capacity. No arbitration or proceeding will
be combined with another without the
prior written consent of all parties to all
affected arbitrations or proceedings.
(f) Arbitration procedure. Any
arbitration will be conducted by the
American Arbitration Association (the
“AAA”), under its Commercial Arbitration
Rules. If You are an individual and use the
SOFTWARE for personal or vehicle use, or
if the value of the dispute is $75,000 or
less whether or not You are an individual
or how You use the SOFTWARE, the AAA
Supplementary Procedures for
Consumer-Related Disputes will also
apply. To commence arbitration, submit a
Commercial Arbitration Rules Demand for
Arbitration form to the AAA. You may
request a telephonic or in-person hearing
by following the AAA rules. In a dispute
involving $10,000 or less, any hearing will
be telephonic unless the arbitrator finds
good cause to hold an in-person hearing
instead. For more information, see adr.org
or call 1-800-778-7879. You agree to
commence arbitration only in your county
of residence or FORD MOTOR COMPANY’S
principal place of business. The arbitrator
may award the same damages to you
individually as a court could. The arbitrator
may award declaratory or injunctive relief
only to you individually, and only to the
extent required to satisfy your individual
claim.
(g) Arbitration fees and incentives.
• I. Disputes involving $75,000 or less.
FORD MOTOR COMPANY will
promptly reimburse your filing fees and
pay the AAA’s and arbitrator’s fees and
expenses. If you reject FORD MOTOR
COMPANY’S last written settlement
offer made before the arbitrator was
appointed (“last written offer”), your
dispute goes all the way to an
arbitrator’s decision (called an
“award”), and the arbitrator awards
you more than the last written offer,
FORD MOTOR COMPANY will give you
three incentives: (1) pay the greater of
the award or $1,000; (2) pay twice your
reasonable attorney’s fees, if any; and
(3) reimburse any expenses (including
expert witness fees and costs) that
your attorney reasonably accrues for
investigating, preparing, and pursuing
your claim in arbitration. The arbitrator
will determine the amounts.
• ii. Disputes involving more than
$75,000. The AAA rules will govern
payment of filing fees and the AAA’s
and arbitrator’s fees and expenses.
• iii. Disputes involving any amount. In
any arbitration you commence, FORD
MOTOR COMPANY will seek its AAA
or arbitrator’s fees and expenses, or
Your filing fees it reimbursed, only if the
arbitrator finds the arbitration frivolous
or brought for an improper purpose. In
any arbitration FORD MOTOR
COMPANY commences, it will pay all
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filing, AAA, and arbitrator’s fees and
expenses. It will not seek its attorney’s
fees or expenses from you in any
arbitration. Fees and expenses are not
counted in determining how much a
dispute involves.
(h) Claims or disputes must be filed
within one year. To the extent permitted
by law, any claim or dispute under this
EULA to which this Section applies must
be filed within one year in small claims
court (Section c) or in arbitration (Section
d). The one-year period begins when the
claim or dispute first could be filed. If such
a claim or dispute is not filed within one
year, it is permanently barred.
(I) Severability. If the class action waiver
(Section e) is found to be illegal or
unenforceable as to all or some parts of a
dispute, then that portion of Section e will
not apply to those parts. Instead, those
parts will be severed and proceed in a court
of law, with the remaining parts proceeding
in arbitration. If any other provision of that
portion Section e is found to be illegal or
unenforceable, that provision will be
severed with the remainder of Section e
remaining in full force and effect.
Telenav Software End User License
Agreement
Please read these terms and conditions
carefully before you use the TeleNav
Software. Your use of the TeleNav
Software indicates that you accept these
terms and conditions. If you do not accept
these terms and conditions, do not break
the seal of the package, launch, or
otherwise use the TeleNav Software.
TeleNav may revise this Agreement and
the privacy policy at any time, with or
without notice to you. You agree to visit
http://www.telenav.com from time to time
to review the then current version of this
Agreement and of the privacy policy.
1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
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2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
• Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof; (b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings; (d)
distribute, sublicense or otherwise
transfer the TeleNav Software to
others, except as part of your
permanent transfer of the TeleNav
Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming,
privacy, consumer and child protection,
obscenity or defamation, or
iii. is harmful, threatening, abusive,
harassing, tortuous, defamatory, vulgar,
obscene, libelous, or otherwise
objectionable; and (f) lease, rent out, or
otherwise permit unauthorized access by
third parties to the TeleNav Software
without advanced written permission of
TeleNav.
4. Disclaimers
• To the fullest extent permissible
pursuant to applicable law, in no event
will TeleNav, its licensors and suppliers,
or agents or employees of any of the
foregoing, be liable for any decision
made or action taken by you or anyone
else in reliance on the information
provided by the TeleNav Software.
TeleNav also does not warrant the
accuracy of the map or other data used
for the TeleNav Software. Such data
may not always reflect reality due to,
among other things, road closures,
construction, weather, new roads and
other changing conditions. You are
responsible for the entire risk arising
out of your use of the TeleNav
Software. For example but without
limitation, you agree not to rely on the
TeleNav Software for critical
navigation in areas where the
well-being or survival of you or others
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Customer Information
is dependent on the accuracy of
navigation, as the maps or functionality
of the TeleNav Software are not
intended to support such high risk
applications, especially in more remote
geographical areas.
• TELENAV EXPRESSLY DISCLAIMS
AND EXCLUDES ALL WARRANTIES IN
CONNECTION WITH THE TELENAV
SOFTWARE, WHETHER STATUTORY,
EXPRESS OR IMPLIED, INCLUDING ALL
WARRANTIES WHICH MAY ARISE
FROM COURSE OF DEALING, CUSTOM
OR TRADE AND INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
OF THIRD PARTY RIGHTS WITH
RESPECT TO THE TELENAV
SOFTWARE.
• Certain jurisdictions do not permit the
disclaimer of certain warranties, so this
limitation may not apply to you.
5. Limitation of Liability
• TO THE EXTENT PERMITTED UNDER
APPLICABLE LAW, UNDER NO
CIRCUMSTANCES SHALL TELENAV
OR ITS LICENSORS AND SUPPLIERS
BE LIABLE TO YOU OR TO ANY THIRD
PARTY FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR EXEMPLARY DAMAGES
(INCLUDING IN EACH CASE, BUT NOT
LIMITED TO, DAMAGES FOR THE
INABILITY TO USE THE EQUIPMENT
OR ACCESS DATA, LOSS OF DATA,
LOSS OF BUSINESS, LOSS OF
PROFITS, BUSINESS INTERRUPTION
OR THE LIKE) ARISING OUT OF THE
USE OF OR INABILITY TO USE THE
TELENAV SOFTWARE, EVEN IF
TELENAV HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES
THAT YOU MIGHT INCUR FOR ANY
REASON WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, ALL DAMAGES
REFERENCED HEREIN AND ALL
DIRECT OR GENERAL DAMAGES IN
CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE), THE
ENTIRE LIABILITY OF TELENAV AND
OF ALL OF TELENAV'S SUPPLIERS
SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID BY YOU FOR THE
TELENAV SOFTWARE. SOME STATES
AND/OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
6. Arbitration and Governing Law
• You agree that any dispute, claim or
controversy arising out of or relating to
this Agreement or the TeleNav
Software shall be settled by
independent arbitration involving a
neutral arbitrator and administered by
the American Arbitration Association
in the County of Santa Clara, California.
The arbitrator shall apply the
Commercial Arbitration Rules of the
American Arbitration Association, and
the judgment upon the award rendered
by the arbitrator may be entered by any
court having jurisdiction. Note that
there is no judge or jury in an arbitration
proceeding and the decision of the
arbitrator shall be binding upon both
parties. You expressly agree to waive
your right to a jury trial. This Agreement
and performance hereunder will be
governed by and construed in
accordance with the laws of the State
of California, without giving effect to
its conflict of law provisions. To the
extent judicial action is necessary in
connection with the binding arbitration,
both TeleNav and you agree to submit
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to the exclusive jurisdiction of the
courts of the County of Santa Clara,
California. The United Nations
Convention on Contracts for the
International Sale of Goods shall not
apply.
7. Assignment
• You may not resell, assign, or transfer
this Agreement or any of your rights or
obligations, except in totality, in
connection with your permanent
transfer of the TeleNav Software, and
expressly conditioned upon the new
user of the TeleNav Software agreeing
to be bound by the terms and
conditions of this Agreement. Any such
sale, assignment or transfer that is not
expressly permitted under this
paragraph will result in immediate
termination of this Agreement, without
liability to TeleNav, in which case you
and all other parties shall immediately
cease all use of the TeleNav Software.
Notwithstanding the foregoing,
TeleNav may assign this Agreement to
any other party at any time without
notice, provided the assignee remains
bound by this Agreement.
8. Miscellaneous
8.1
This Agreement constitutes the entire
agreement between TeleNav and you with
respect to the subject matter hereof.
8.2
Except for the limited licenses expressly
granted in this Agreement, TeleNav retains
all right, title and interest in and to the
TeleNav Software, including without
limitation all related intellectual property
rights. No licenses or other rights which are
not expressly granted in this Agreement
are intended to, or shall be, granted or
conferred by implication, statute,
inducement, estoppel or otherwise, and
TeleNav and its suppliers and licensors
hereby reserve all of their respective rights
other than the licenses explicitly granted
in this Agreement.
8.3
By using the TeleNav Software, you
consent to receive from TeleNav all
communications, including notices,
agreements, legally required disclosures
or other information in connection with the
TeleNav Software (collectively, "Notices")
electronically. TeleNav may provide such
Notices by posting them on TeleNav's
Website or by downloading such Notices
to your wireless device. If you desire to
withdraw your consent to receive Notices
electronically, you must discontinue your
use of the TeleNav Software.
8.4
TeleNav's or your failure to require
performance of any provision shall not
affect that party's right to require
performance at any time thereafter, nor
shall a waiver of any breach or default of
this Agreement constitute a waiver of any
subsequent breach or default or a waiver
of the provision itself.
8.5
If any provision herein is held
unenforceable, then such provision will be
modified to reflect the intention of the
parties, and the remaining provisions of
this Agreement will remain in full force and
effect.
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8.6
The headings in this Agreement are for
convenience of reference only, will not be
deemed to be a part of this Agreement,
and will not be referred to in connection
with the construction or interpretation of
this Agreement. As used in this Agreement,
the words "include" and "including" and
variations thereof, will not be deemed to
be terms of limitation, but rather will be
deemed to be followed by the words
"without limitation".
9. Other Vendors Terms and Conditions
• The Telenav Software utilizes map and
other data licensed to Telenav by third
party vendors for the benefit of you and
other end users. This Agreement
includes end-user terms applicable to
these companies (included at the end
of this Agreement), and thus your use
of the Telenav Software is also subject
to such terms. You agree to comply
with the following additional terms and
conditions, which are applicable to
Telenav’s third party vendor licensors.
9.1 End User Terms Required by HERE
North America, LLC
The data (“Data”) is provided for your
personal, internal use only and not for
resale. It is protected by copyright, and is
subject to the following terms and
conditions which are agreed to by you, on
the one hand, and Telenav (“Telenav”) and
its licensors (including their licensors and
suppliers) on the other hand.
© 2013 HERE. All rights reserved.
The Data for areas of Canada includes
information taken with permission from
Canadian authorities, including: © Her
Majesty the Queen in Right of Canada, ©
Queen's Printer for Ontario, © Canada Post
Corporation, GeoBase®, © Department of
Natural Resources Canada.
HERE holds a non-exclusive license from
the United States Postal Service® to
publish and sell ZIP+4® information.
©United States Postal Service® 2014.
Prices are not established, controlled or
approved by the United States Postal
Service®. The following trademarks and
registrations are owned by the USPS:
United States Postal Service, USPS, and
ZIP+4
The Data for Mexico includes certain data
from Instituto Nacional de Estadística y
Geografía.
9.2 End User Terms Required by NAV2
(Shanghai) Co., Ltd
The data (“Data”) is provided for your
personal, internal use only and not for
resale. It is protected by copyright, and is
subject to the following terms and
conditions which are agreed to by you, on
the one hand, and NAV2 (Shanghai) Co.,
Ltd (“NAV2”) and its licensors (including
their licensors and suppliers) on the other
hand. 20xx. All rights reserved
Terms and Conditions
Permitted Use. You agree to use this Data
together with the Telenav Software solely
for the internal business and personal
purposes for which you were licensed, and
not for service bureau, time-sharing or
other similar purposes. Accordingly, but
subject to the restrictions set forth in the
following paragraphs, you agree not to
otherwise reproduce, copy, modify,
decompile, disassemble, create any
derivative works of, or reverse engineer any
portion of this Data, and may not transfer
or distribute it in any form, for any purpose,
except to the extent permitted by
mandatory laws.
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Restrictions. Except where you have been
specifically licensed to do so by Telenav,
and without limiting the preceding
paragraph, you may not use this Data (a)
with any products, systems, or applications
installed or otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning. The Data may contain
inaccurate or incomplete information due
to the passage of time, changing
circumstances, sources used and the
nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results.
No Warranty. This Data is provided to you
“as is,” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no
guarantees, representations or warranties
of any kind, express or implied, arising by
law or otherwise, including but not limited
to, content, quality, accuracy,
completeness, effectiveness, reliability,
fitness for a particular purpose, usefulness,
use or results to be obtained from this
Data, or that the Data or server will be
uninterrupted or error-free.
Disclaimer of Warranty: TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow
certain warranty exclusions, so to that
extent the above exclusion may not apply
to you.
Disclaimer of Liability: TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFORMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF TELENAV OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
States, Territories and Countries do not
allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control. You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals
required under, applicable export laws,
rules and regulations, including but not
limited to the laws, rules and regulations
administered by the Office of Foreign
Assets Control of the U.S. Department of
Commerce and the Bureau of Industry and
Security of the U.S. Department of
Commerce. To the extent that any such
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export laws, rules or regulations prohibit
HERE from complying with any of its
obligations hereunder to deliver or
distribute Data, such failure shall be
excused and shall not constitute a breach
of this Agreement.
Entire Agreement. These terms and
conditions constitute the entire agreement
between Telenav (and its licensors,
including their licensors and suppliers) and
you pertaining to the subject matter hereof,
and supersedes in their entirety any and
all written or oral agreements previously
existing between us with respect to such
subject matter.
Governing Law. The above terms and
conditions shall be governed by the laws
of the State of Illinois [insert “Netherlands”
where European HERE Data is used],
without giving effect to (i) its conflict of
laws provisions, or (ii) the United Nations
Convention for Contracts for the
International Sale of Goods, which is
explicitly excluded. You agree to submit to
the jurisdiction of the State of Illinois
[insert “The Netherlands” where European
HERE Data is used] for any and all
disputes, claims and actions arising from
or in connection with the Data provided to
you hereunder.
Government End Users. If the Data is
being acquired by or on behalf of the
United States government or any other
entity seeking or applying rights similar to
those customarily claimed by the United
States government, this Data is a
“commercial item” as that term is defined
at 48 C.F.R. (“FAR”) 2.101, is licensed in
accordance with these End-User Terms,
and each copy of Data delivered or
otherwise furnished shall be marked and
embedded as appropriate with the
following “Notice of Use,” and shall be
treated in accordance with such Notice:
NOTICE OF USE
CONTRACTOR (MANUFACTURER/
SUPPLIER) NAME: HERE
CONTRACTOR (MANUFACTURER/
SUPPLIER) ADDRESS: c/o Nokia, 425
West Randolph Street, Chicago, Illinois
60606
This Data is a commercial item as
defined in FAR 2.101 and is subject to
these End-User Terms under which this
Data was provided.
© 1987 – 2014 HERE – All rights reserved.
If the Contracting Officer, federal
government agency, or any federal official
refuses to use the legend provided herein,
the Contracting Officer, federal
government agency, or any federal official
must notify HERE prior to seeking
additional or alternative rights in the Data.
I. US/Canada Territory
A. United States Data. The End-User
Terms for any Application containing
Data for the United States shall contain
the following notices:
“HERE holds a non-exclusive license
from the United States Postal
Service® to publish and sell ZIP+4®
information.”
“©United States Postal Service®
20XX. Prices are not established,
controlled or approved by the United
States Postal Service®. The following
trademarks and registrations are
owned by the USPS: United States
Postal Service, USPS, and ZIP+4.”
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B. Canada Data. The following provi-
sions apply to the Data for Canada,
which may include or reflect data from
third party licensors (“Third Party
Data”), including Her Majesty the Queen
in Right of Canada (“Her Majesty”),
Canada Post Corporation (“Canada
Post”) and the Department of Natural
Resources of Canada (“NRCan”):
1. Disclaimer and Limitation: Client
agrees that its use of the Third Party
Data is subject to the following provi-
sions:
a. Disclaimer: The Third Party Data
is licensed on an “as is” basis. The
licensors of such data, including Her
Majesty, Canada Post and NRCan,
make no guarantees, representa-
tions or warranties respecting such
data, either express or implied,
arising by law or otherwise, including
but not limited to, effectiveness,
completeness, accuracy or fitness
for a particular purpose.
b. Limitation on Liability: The Third
Party Data licensors, including Her
Majesty, Canada Post and NRCan,
shall not be liable: (i) in respect of
any claim, demand or action, irre-
spective of the nature of the cause
of the claim, demand or action
alleging any loss, injury or damages,
direct or indirect, which may result
from the use or possession of such
Data; or (ii) in any way for loss of
revenues or contracts, or any other
consequential loss of any kind
resulting from any defect in the
Data.
2. Copyright Notice: In connection with
each copy of all or any portion of the
Data for the Territory of Canada, Client
shall affix in a conspicuous manner the
following copyright notice on at least
one of: (i) the label for the storage
media of the copy; (ii) the packaging
for the copy; or (iii) other materials
packaged with the copy, such as user
manuals or end user license agree-
ments: “This data includes information
taken with permission from Canadian
authorities, including © Her Majesty
the Queen in Right of Canada, ©
Queen's Printer for Ontario, © Canada
Post Corporation, GeoBase®, © The
Department of Natural Resources
Canada. All rights reserved.”
3. End-User Terms: Except as other-
wise agreed by the parties, in connec-
tion with the provision of any portion
of the Data for the Territory of Canada
to End-Users as may be authorized
under the Agreement, Client shall
provide such End-Users, in a reason-
ably conspicuous manner, with terms
(set forth with other end user terms
required to be provided under the
Agreement, or as otherwise may be
provided, by Client) which shall include
the following provisions on behalf of
the Third Party Data licensors,
including Her Majesty, Canada Post
and NRCan:
The Data may include or reflect
data of licensors, including Her
Majesty the Queen in the Right of
Canada (“Her Majesty”), Canada
Post Corporation (“Canada Post”)
and the Department of Natural
Resources Canada (“NRCan”). Such
data is licensed on an “as is” basis.
The licensors, including Her Majesty,
Canada Post and NRCan, make no
guarantees, representations or
warranties respecting such data,
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Customer Information
either express or implied, arising by
law or otherwise, including but not
limited to, effectiveness, complete-
ness, accuracy or fitness for a
particular purpose. The licensors,
including Her Majesty, Canada Post
and NRCan, shall not be liable in
respect of any claim, demand or
action, irrespective of the nature of
the cause of the claim, demand or
action alleging any loss, injury or
damages, direct or indirect, which
may result from the use or posses-
sion of the data or the Data. The
licensors, including Her Majesty,
Canada Post and NRCan, shall not
be liable in any way for loss of
revenues or contracts, or any other
consequential loss of any kind
resulting from any defect in the data
or the Data.
End User shall indemnify and save
harmless the licensors, including Her
Majesty, Canada Post and NRCan,
and their officers, employees and
agents from and against any claim,
demand or action, irrespective of
the nature of the cause of the claim,
demand or action, alleging loss,
costs, expenses, damages or injuries
(including injuries resulting in death)
arising out of the use or possession
of the data or the Data.
4. Additional Provisions: The terms
contained in this Section are in addi-
tion to all of the rights and obligations
of the parties under the Agreement.
To the extent that any of the provi-
sions of this Section are inconsistent
with, or conflict with, any other provi-
sions of the Agreement, the provisions
of this Section shall prevail.
II. Mexico. The following provision applies
to the Data for Mexico, which includes
certain data from the Instituto Nacional
de Estadística y Geografía (“INEGI”):
A. Any and all copies of the Data and/or
packaging containing Data for Mexico
shall contain the following notice:
“Fuente: INEGI (Instituto Nacional de
Estadística y Geografía)”
III. Latin America Territory
A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy:
NoticeTerritory
IGN “INSTITUTO
GEOGRAFICO NACIONAL
ARGENTINO”
Argen-
tina
“INSTITUTO GEOGRAFICO
MILITAR DEL ECUADOR
AUTORIZACION N° IGM-
2011-01- PCO-01 DEL 25 DE
ENERO DE 2011”
Ecuador
“source: © IGN 2009 - BD
TOPO ®”
“Fuente: INEGI (Instituto
Nacional de Estadística y
Geografía)”
Guade-
loupe,
French
Guiana
and
Marti-
nique
Mexico
IV. Middle East Territory
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A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy:
NoticeCountry
“© Royal Jordanian
Geographic Centre”. The
foregoing notice requirement
for Jordan Data is a material
term of the Agreement. If
Client or any of its permitted
Jordan
sublicensees (if any) fail to
meet such requirement,
HERE shall have the right to
terminate Client’s license
with respect to the Jordan
Data.
B. Jordan Data. Client and its permitted
sublicensees (if any) are restricted from
licensing and/or otherwise distributing
HERE’s database for the country of
Jordan (“Jordan Data”) for use in Enter-
prise Applications to (i) non-Jordanian
entities for use of the Jordan Data solely
in Jordan or (ii) Jordan-based customers.
In addition, Client, its permitted subli-
censees (if any) and End-Users are
restricted from using the Jordan Data in
Enterprise Applications if such party is
(i) a non-Jordanian entity using the
Jordan Data solely in Jordan or (ii) a
Jordan-based customer. For purposes
of the foregoing, “Enterprise Applica-
tions” shall mean Geomarketing applic-
ations, GIS applications, mobile business
asset management applications, call
center applications, telematics applica-
tions, public organization Internet
applications or for providing geocoding
services.
V. Europe Territory
A. Use of Certain Traffic Codes in Europe
1. General Restrictions Applicable to
Traffic Codes. Client acknowledges
and agrees that in certain countries of
the Europe Territory, Client will need
to obtain rights directly from third
party RDS-TMC code providers to
receive and use the Traffic Codes in
the Data and to deliver to End-Users
Transactions in any way derived from
or based on such Traffic Codes. For
such countries, HERE shall deliver the
Data incorporating Traffic Codes to
Client only after receiving certification
from Client of its having obtained such
rights.
2. Display of Third Party Rights
Legends for Belgium. Client shall, for
each Transaction that uses Traffic
Codes for Belgium, provide the
following notice to the End-User:
“Traffic Codes for Belgium are
provided by the Ministerie van de
Vlaamse Gemeenschap and the
Ministèrie de l’Equipement et des
Transports.”
B. Paper Maps. With respect to any
license granted to Client relating to
making, selling or distributing paper
maps (i.e., a map fixed on a paper or
paper-like medium): (a) such license
with respect to Data for the Territory of
Great Britain is conditioned on Client’s
entering into and complying with a
separate written agreement with the
Ordnance Survey (“OS”) to create and
sell paper maps, Client’s paying to the
OS any and all applicable paper map
royalties, and Client’s complying with
the OS copyright notice requirements;
(b) such license for selling or otherwise
distributing for charge with respect to
Data for the Territory of Czech Republic
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is conditioned on Client’ s obtaining prior
written consent from Kartografie a.s.;
(c) such license for selling or distributing
with respect to Data for the Territory of
Switzerland is conditioned on Client’s
obtaining a permit from Bundesamt für
Landestopografie of Switzerland; (d)
Client is restricted from using Data for
the Territory of France to create paper
maps with a scale between 1:5,000 and
1:250,000; and (e) Client is restricted
from using any Data to create, sell or
distribute paper maps that are the same
or substantially similar, in terms of data
content and specific use of color,
symbols and scale, to paper maps
published by the European national
mapping agencies, including without
limitation, Landervermessungämter of
Germany, Topografische Dienst of the
Netherlands, Nationaal Geografisch
Instituut of Belgium, Bundesamt für
Landestopografie of Switzerland,
Bundesamt für Eich-und Vermessung-
swesen of Austria, and the National
Land Survey of Sweden.
C. OS Enforcement. Without limiting
Section IV(B) above, with respect to
Data for the Territory of Great Britain,
Client acknowledges and agrees that
the Ordnance Survey (“OS”) may bring
a direct action against Client to enforce
compliance with the OS copyright notice
(see Section IV(D) below) and paper
map requirements (see Section IV(B)
above) contained in this Agreement.
D. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy:
NoticeCountry(ies)
“© Bundesamt für Eich-
und Vermessungswesen”
Austria
“© EuroGeographics”
Croatia
Cyprus,
Estonia,
Latvia,
Lithuania,
Moldova,
Poland,
Slovenia
and/or
Ukraine
“source: © IGN 2009 – BD
TOPO ®”
France
“Die Grundlagendaten
wurden mit Genehmigung
der zuständigen Behörden
entnommen”
Germany
“Contains Ordnance
Survey data © Crown
copyright and database
right 2010 Contains Royal
Mail data © Royal Mail
copyright and database
right 2010”
Great Britain
“Copyright Geomatics
Ltd.”
Greece
“Copyright © 2003; Top-
Map Ltd.”
Hungary
“La Banca Dati Italiana è
stata prodotta usando
quale riferimento anche
cartografia numerica ed
al tratto prodotta e fornita
dalla Regione Toscana.”
Italy
“Copyright © 2000;
Norwegian Mapping
Authority”
Norway
“Source: IgeoE – Portugal”Portugal
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Customer Information
“Información geográfica
propiedad del CNIG”
Spain
“Based upon electronic
data © National Land
Survey Sweden.”
Sweden
“Topografische
Grundlage: © Bundesamt
für Landestopographie.
Switzerland
E. Respective Country Distribution. Client
acknowledges that HERE has not
received approvals to distribute map
data for the following countries in such
respective countries: Albania, Belarus,
Kyrgyzstan, Moldova and Uzbekistan.
HERE may update such list from time to
time. The license rights granted to Client
under this TL with respect to the Data
for such countries are contingent upon
Client’s compliance with all applicable
laws and regulations, including, without
limitation, any required licenses or
approvals to distribute the Application
incorporating such Data in such
respective countries.
VI. Australia Territory
A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy:
Copyright. Based on data provided
under license from PSMA Australia
Limited (www.psma.com.au).
Product incorporates data which is ©
20XX Telstra Corporation Limited, GM
Holden Limited, Intelematics Australia
Pty Ltd and Continental Pty Ltd.
B. Third Party Notices for Australia. In
addition to the foregoing, the End-User
Terms for any Application containing
RDS-TMC Traffic Codes for Australia
shall contain the following notice:
“Product incorporates traffic location
codes which is © 20XX Telstra Corpora-
tion Limited and its licensors.”
AT&T Vehicle Network Carrier
Telematics Disclosure
END USER FOR PURPOSES OF THIS
SECTION MEANS YOU AND YOUR HEIRS,
EXECUTORS, LEGAL PERSONAL
REPRESENTATITVES AND PERMITED
ASSIGNS. FOR PURPOSES OF THIS
SECTION “UNDERLYING WIRELESS
SERVICE CARRIER” INCLUDES ITS
AFFILIATES AND CONTRACTORS AND
THEIR RESPECTIVE OFFICERS,
DIRECTORS, EMPLOYEES, SUCCESSORS
AND ASSIGNS. END USER HAS NO
CONTRACTUAL RELATIONSHIP WITH
THE UNDERLYING WIRELESS SERVICE
CARRIER AND END USER IS NOT A THIRD
PARTY BENEFICIARY OF ANY
AGREEMENT BETWEEN FORD AND
UNDERLYING CARRIER. END USER
UNDERSTANDS AND AGREES THAT THE
UNDERLYING CARRIER HAS NO LEGAL,
EQUITABLE, OR OTHER LIABILITY OF ANY
KIND TO END USER. IN ANY EVENT,
REGARDLESS OF THE FORM OF THE
ACTION, WHETHER FOR BREACH OF
CONTRACT, WARRANTY, NEGLIGENCE,
STRICT LIABILITY IN TORT OR
OTHERWISE, END USER'S EXCLUSIVE
REMEDY FOR CLAIMS ARISING IN ANY
WAY IN CONNECTION WITH THIS
AGREEMENT, FOR ANY CAUSE
WHATSOEVER, INCLUDING BUT NOT
LIMITED TO ANY FAILURE OR
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DISRUPTION OF SERVICE PROVIDED
HEREUNDER, IS LIMITED TO PAYMENT
OF DAMAGES IN AN AMOUNT NOT TO
EXCEED THE AMOUNT PAID BY END USER
FOR THE SERVICES DURING THE
TWO-MONTH PERIOD PRECEDING THE
DATE THE CLAIM AROSE.
(ii) END USER AGREES TO INDEMNIFY
AND HOLD HARMLESS THE UNDERLYING
WIRELESS SERVICE CARRIER AND ITS
OFFICERS, EMPLOYEES, AND AGENTS
AGAINST ANY AND ALL CLAIMS,
INCLUDING WITHOUT LIMITATION
CLAIMS FOR LIBEL, SLANDER, OR ANY
PROPERTY DAMAGE, PERSONAL INJURY
OR DEATH, ARISING IN ANY WAY,
DIRECTLY OR INDIRECTLY, IN
CONNECTION WITH THIS AGREEMENT
OR THE USE, FAILURE TO USE, OR
INABILITY TO USE THE DEVICE EXCEPT
WHERE THE CLAIMS RESULT FROM THE
UNDERLYING CARRIER’S GROSS
NEGLIGENCE OR WILLFUL MISCONDUCT.
THIS INDEMNITY WILL SURVIVE THE
TERMINATION OF THE AGREEMENT.
(iii) END USER HAS NO PROPERTY RIGHT
IN ANY NUMBER ASSIGNED TO THE
DEVICE.
(iv) END USER UNDERSTANDS THAT
FORD AND THE UNDERLYING CARRIER
CANNOT GUARANTY THE SECURITY OF
WIRELESS TRANSMISSIONS, AND WILL
NOT BE LIABLE FOR ANY LACK OF
SECURITY RELATING TO THE USE OF THE
SERVICES
THE SERVICE IS FOR [END USER’S] USE
ONLY AND END USER MAY NOT RESELL
THE SERVICE TO ANY OTHER PARTY END
USER UNDERSTANDS THAT THE
UNDERLYING CARRIER DOES NOT
GUARANTEE ANY END USER
UNINTERRUPTED SERVICE OR
COVERAGE. THE UNDERLYING CARRIER
DOES NOT WARRANT THAT END USERS
CAN OR WILL BE LOCATED USING THE
SERVICE. THE UNDERLYING CARRIER
MAKES NO WARRANTY, EXPRESS OR
IMPLIED, OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
SUITABILITY, OR PERFORMANCE
REGARDING ANY SERVICES OR GOODS,
AND IN NO EVENT SHALL AT&T BE
LIABLE, WHETHER OR NOT DUE TO ITS
OWN NEGLIGENCE, FOR ANY: (A) ACT OR
OMISSION OF A THIRD PARTY; (B)
MISTAKES, OMISSIONS, INTERRUPTIONS,
ERRORS, FAILURES TO TRANSMIT,
DELAYS, OR DEFECTS IN THE SERVICE
PROVIDED BY OR THROUGH THE
UNDERLYING CARRIER; (C) DAMAGE OR
INJURY CAUSED BY SUSPENSION OR
TERMINATION BY THE UNDERLYING
CARRIER; OR (D) DAMAGE OR INJURY
CAUSED BY A FAILURE OR DELAY IN
CONNECTING A CALL TO ANY ENTITY,
INCLUDING 911 OR ANY OTHER
EMERGENCY SERVICE. TO THE FULL
EXTENT ALLOWED BY LAW, THE END
USER RELEASES, INDEMNIFIES AND
HOLDS THE UNDERLYING CARRIER
HARMLESS FROM AND AGAINST ANY
AND ALL CLAIMS OF ANY PERSON OR
ENTITY FOR DAMAGES OF ANY NATURE
ARISING IN ANY WAY FROM OR RELATING
TO, DIRECTLY OR INDIRECTLY, SERVICES
PROVIDED BY THE UNDERLYING CARRIER
OR ANY PERSON’S USE THEREOF,
INCLUDING CLAIMS ARISING IN WHOLE
OR IN PART FROM THE ALLEGED
NEGLIGENCE OF THE UNDERLYING
CARRIER.
VII. China Territory
Personal Use Only
You agree to use this Data together with
[insert name of Client Application] for the
solely personal, non-commercial purposes
for which you were licensed, and not for
service bureau, time-sharing or other
similar purposes. Accordingly, but subject
to the restrictions set forth in the following
paragraphs, you may copy this Data only
as necessary for your personal use to (i)
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view it, and (ii) save it, provided that you
do not remove any copyright notices that
appear and do not modify the Data in any
way. You agree not to otherwise reproduce,
copy, modify, decompile, disassemble or
reverse engineer any portion of this Data,
and may not transfer or distribute it in any
form, for any purpose, except to the extent
permitted by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’s
support engineers will make commercially
reasonable efforts to solve any problem
issues.
Customer Remedies
NAV2 and its suppliers’ entire liability and
your exclusive remedy shall be, at NAV2’s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
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FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFROMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
NO CIRCUMSTANCES SHALL NAV2’s OR
ITS SUPPLIERS’ LIABILITY HEREUNDER
EXCEED THE PRICE PAID. Certain liability
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Export Control
You agree not to export to anywhere any
part of the Data provided to you or any
direct product thereof except in
compliance with, and with all licenses and
approvals required under, applicable
export laws, rules and regulations.
IP Protection
The Data are owned by NAV2 or its
suppliers and are protected by applicable
copyright and other intellectual property
law and treaties. The Data are provided
solely on the basis of a license to use, not
sale.
Entire Agreement
These terms and conditions constitute the
entire agreement between NAV2(and its
licensors, including their licensors and
suppliers) and you pertaining to the subject
matter hereof, and supersedes in their
entirety any and all written or oral
agreements previously existing between
us with respect to such subject matter.
Governing Law.
The above terms and conditions shall be
governed by the laws of the People’s
Republic of China, without giving effect to
(i) its conflict of laws provisions, or (ii) the
United Nations Convention for Contracts
for the International Sale of Goods, which
is explicitly excluded. Any dispute arising
from or in connection with the Data
provided to you hereunder shall be
submitted to the Shanghai International
Economic and Trade Arbitration
Commission for arbitration.
Gracenote® Copyright
CD and music-related data from
Gracenote, Inc., copyright©
2000-2007 Gracenote. Gracenote
Software, copyright © 2000-2007
Gracenote. This product and service may
practice one or more of the following U.S.
Patents 5,987,525; 6,061,680; 6,154,773;
6,161,132; 6,230,192; 6,230,207; 6.240,459;
6,330,593 and other patents issued or
pending. Some services supplied under
license from Open Globe, Inc. for U.S.
Patent 6,304,523.
Gracenote and CDDB are registered
trademarks of Gracenote. The Gracenote
logo and logotype, and the "Powered by
Gracenote™" logo are trademarks of
Gracenote.
Gracenote® End User License Agreement
(EULA)
This device contains software from
Gracenote, Inc. of 2000 Powell Street
Emeryville, California 94608
("Gracenote").
The software from Gracenote (the
"Gracenote Software") enables this device
to do disc and music file identification and
obtain music-related information, including
name, artist, track, and title information
("Gracenote Data") from online servers
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("Gracenote Servers"), and to perform
other functions. You may use Gracenote
Data only by means of the intended End
User functions of this device. This device
may contain content belonging to
Gracenote's providers. If so, all of the
restrictions set forth herein with respect to
Gracenote Data shall also apply to such
content and such content providers shall
be entitled to all of the benefits and
protections set forth herein that are
available to Gracenote. You agree that you
will use the content from Gracenote
("Gracenote Content") , Gracenote Data,
the Gracenote Software, and Gracenote
Servers for your own personal,
non-commercial use only. You agree not
to assign, copy, transfer or transmit the
Gracenote Content, Gracenote Software
or any Gracenote Data (except in a Tag
associated with a music file) to any third
party. YOU AGREE NOT TO USE OR
EXPLOIT GRACENOTE CONTENT,
GRACENOTE DATA, THE GRACENOTE
SOFTWARE, OR GRACENOTE SERVERS,
EXCEPT AS EXPRESSLY PERMITTED
HEREIN.
You agree that your non-exclusive licenses
to use the Gracenote Content, Gracenote
Data, the Gracenote Software, and
Gracenote Servers will terminate if you
violate these restrictions. If your licenses
terminate, you agree to cease any and all
use of the Gracenote Content, Gracenote
Data, the Gracenote Software, and
Gracenote Servers.
Gracenote, respectively, reserve all rights
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agreement against you, directly in each
company's own name.
Gracenote uses a unique identifier to track
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purpose of a randomly assigned numeric
identifier is to allow Gracenote to count
queries without knowing anything about
who you are. For more information, see the
web page at www.gracenote.com for the
Gracenote Privacy Policy.
THE GRACENOTE SOFTWARE, EACH ITEM
OF GRACENOTE DATA AND THE
GRACENOTE CONTENT ARE LICENSED
TO YOU "AS IS". NEITHER GRACENOTE
MAKES ANY REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED,
REGARDING THE ACCURACY OF ANY
GRACENOTE DATA FROM THE
GRACENOTE SERVERS OR GRACENOTE
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431
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Customer Information
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. NEITHER
GRACENOTE WARRANTS THE RESULTS
THAT WILL BE OBTAINED BY YOUR USE
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GRACENOTE BE LIABLE FOR ANY
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Taiwan Territory
Note: In accordance with the management
approach of low-power radio wave
radiation motors:
Article 12: For approved and certified
low-power radiation motor models,
companies, firms or users must not alter
the frequency, increase the power or
change the characteristics and functions
of the original design without authorization.
Article 14: The usage of low-power
radio-frequency motors must not affect
aviation safety and interfere with legal
telecommunications. Should interference
be detected, immediately stop using the
device and only resume usage after
ensuring that there is no longer any
interference. For the legal
telecommunication and wireless
telecommunication of the telco, the
low-power radio frequency motor must be
able to tolerate legal limits of interference
from telecommunication, industrial,
scientific and radio wave equipment.
SUNA TRAFFIC CHANNEL – TERMS
AND CONDITIONS
By activating, using and/or accessing the
SUNA Traffic Channel, SUNA Predictive or
other content or material provided by
Intelematics (together, SUNA Products
and/or Services), you must accept
certain terms and conditions. The following
is a brief summary of the terms and
conditions that apply to you. To view the
full terms and conditions relevant to your
use of the SUNA Products and/or Services,
please consult:
Website
www.sunatraffic.com.au/termsandcon-
ditions/
1. Acceptance
By using SUNA Products and/or Services,
you will be deemed to have accepted and
agreed to be bound by the terms and
conditions fully detailed at:
Website
www.sunatraffic.com.au/termsandcon-
ditions/
2. Intellectual Property
SUNA Products and/or Services are for
your personal use. You may not record, or
retransmit the content, nor use the content
in association with any other traffic
information or route guidance service or
device not approved by Intelematics. You
obtain no right of ownership in any
Intellectual Property Rights (including
copyright) in the data that is used to
provide SUNA Products and/or Services.
3. Appropriate Use
432
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Customer Information
SUNA Products and/or Services are
intended as an aid to personal motoring
and travel planning, and do not provide
comprehensive or accurate information on
all occasions. On occasions, you may
experience additional delay as a result of
using SUNA Products and/or Services. You
acknowledge that it is not intended, or
suitable, for use in applications where time
of arrival or driving directions may impact
the safety of the public or yourself.
4. Use of SUNA Products and Services
while driving
You, and other authorized drivers of the
vehicle in which SUNA Products and/or
Services are available or installed and
active, remain at all times responsible for
observing all relevant laws and codes of
safe driving. In particular, you agree to only
actively operate SUNA Products and/or
Services when the Vehicle is at a complete
stop and it is safe to do so.
5. Service Continuity and Reception of
the SUNA Traffic Channel
We will use reasonable endeavors to
provide the SUNA Traffic Channel 24 hours
a day, 365 days a year. The SUNA Traffic
Channel may occasionally be unavailable
for technical reasons or for planned
maintenance. We will try to perform
maintenance at times when congestion is
light. We reserve the right to withdraw
SUNA Products and/or Services at any
time.
Also, we cannot assure the uninterrupted
reception of the SUNA Traffic Channel
RDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers or
the manufacturer of your device (the
“Suppliers”)) shall be liable to you or to
any third party for any damages either
direct, indirect, incidental, consequential
or otherwise arising out of the use of or
inability to use SUNA Products and/or
Services even if Intelematics or a Supplier
has been advised of the possibility of such
damages. You also acknowledge that the
neither Intelematics nor any Supplier
guarantees nor make any warranties that
relate to the availability, accuracy or
completeness of SUNA Products and/or
Services, and to the extent which it is
lawful to do so, both Intelematics and each
Supplier excludes any warranties which
might otherwise be implied by any State
or Federal legislation in relation to SUNA
Products and/or Services.
7. Please Note
Great care has been taken in preparing this
manual. Constant product development
may mean that some information is not
entirely up-to-date. The information in this
document is subject to change without
notice.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner’s
Manual is written primarily for the U.S. and
Canadian markets. Features or equipment
listed as standard may be different on units
built for export. Refer to this Owner’s
Manual for all other required
information and warnings.
433
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Customer Information
ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes.
WARNING: Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth® connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car
E239120
434
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Appendices
Van
E239122
Truck
E239121
435
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Appendices
Antenna PositionsMaximum Output Power Watt
(Peak RMS)
Frequency Band MHz
1501-30
2, 35050-54
2, 35068-88
2, 350142-176
2, 350380-512
2, 310806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the vehicle running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements.
436
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Appendices
1
12V Battery.....................................................306
Changing the 12V Battery...............................306
Charging the 12V Battery................................306
12V Battery – Troubleshooting..............306
12V Battery – Information Messages.........307
12V Battery – Warning Lamps......................306
3
360 Degree Camera....................................215
360 Degree Camera Settings.........................217
360 Degree Camera Guide Lines...........216
360 Degree Camera Limitations............215
360 Degree Camera Precautions...........215
360 Degree Camera Settings...................217
Switching the 360 Degree Camera On and
Off........................................................................217
Switching the 360 Degree Camera
View.....................................................................217
9
911 Assist...........................................................64
A
A/C
See: Climate Control..........................................127
About This Publication..................................17
ABS
See: Brakes............................................................187
Accessing Apps.............................................377
Accessing Feature Drawers.....................368
Accessing Navigation.................................383
Accessing the Passive Key Backup
Position.........................................................156
Accessing the Trip Computer...................124
Accessories....................................................387
AC Charging....................................................169
Connecting the Charger...................................169
Stopping Charging...............................................171
Active Drive Assist.......................................235
Active Drive Assist –
Troubleshooting............................................239
Active Drive Assist Alerts...........................237
Active Drive Assist Automatic
Cancellation................................................237
Active Drive Assist Indicators..................238
Active Drive Assist Limitations...............236
Active Drive Assist Precautions..............235
Active Drive Assist Requirements.........236
Active Drive Assist Settings.....................236
Active Drive Assist –
Troubleshooting........................................239
Active Drive Assist – Information
Messages.........................................................239
Active Park Assist.........................................218
Active Park Assist –
Troubleshooting............................................220
Active Park Assist Precautions................218
Active Park Assist –
Troubleshooting........................................220
Active Park Assist – Frequently Asked
Questions........................................................220
Active Park Assist – Information
Messages.........................................................220
Adaptive Cruise Control.............................222
Adaptive Cruise Control –
Troubleshooting............................................232
Intelligent Adaptive Cruise Control..............231
Lane Centering....................................................229
Adaptive Cruise Control Automatic
Cancellation................................................225
Adaptive Cruise Control Indicators.......228
Adaptive Cruise Control
Limitations...................................................222
Adaptive Cruise Control
Precautions.................................................222
Adaptive Cruise Control –
Troubleshooting........................................232
Adaptive Cruise Control – Information
Messages.........................................................232
Adjusting the Exterior Mirrors....................116
Adjusting the Headlamps.........................307
Adjusting the Instrument Panel Lighting
Brightness......................................................112
Adjusting the Luggage Compartment
Load Floor....................................................278
Adjusting the Map.......................................383
Changing the Format of the Map................383
Zooming the Map In and Out........................383
Adjusting the Seatbelt Height...................49
437
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Adjusting the Seatbelts During
Pregnancy......................................................49
Adjusting the Sound Settings.................357
Adjusting the Steering Wheel...................99
Adjusting the Volume................................356
Aid Mode.........................................................245
How Does Aid Mode Work.............................245
What Is Aid Mode..............................................245
Airbag Precautions........................................56
Airbags...............................................................54
Front Passenger Sensing System..................58
Air Conditioning
See: Climate Control..........................................127
Air Conditioning System Capacity and
Specification..............................................345
Alert and Aid Mode.....................................245
How Does Alert and Aid Mode Work.........246
What Is Alert and Aid Mode...........................245
Alert Mode......................................................245
How Does Alert Mode Work..........................245
What Is Alert Mode...........................................245
All-Wheel Drive.............................................186
All-Wheel Drive – Troubleshooting.............186
All-Wheel Drive Limitations.....................186
All-Wheel Drive Precautions...................186
All-Wheel Drive –
Troubleshooting........................................186
All-Wheel Drive – Information
Messages..........................................................186
AM/FM Radio................................................358
AM/FM Radio Limitations..............................358
Selecting a Radio Station...............................358
Ambient Lighting...........................................112
Adjusting Ambient Lighting.............................112
Switching Ambient Lighting On and
Off.........................................................................112
Anti-Lock Braking System.........................187
Anti-Lock Braking System
Limitations........................................................187
Anti-Theft Alarm System...........................95
Arming the Anti-Theft Alarm System..........96
Disarming the Anti-Theft Alarm
System................................................................96
How Does the Anti-Theft Alarm System
Work.....................................................................95
What Are the Inclination Sensors..................95
What Are the Interior Sensors.........................95
What Is the Anti-Theft Alarm System.........95
What Is the Battery Backup Alarm...............96
What Is the Perimeter Alarm...........................95
Anti-Theft Alarm System Settings.........96
Setting the Alarm Security Level...................96
Switching Ask on Exit On and Off.................96
What are the Alarm Security Levels.............96
What Is Ask on Exit..............................................96
Appendices....................................................434
Applying the Electric Parking
Brake..............................................................190
Applying the Electric Parking Brake in an
Emergency...................................................190
App Precautions...........................................377
App Requirements.......................................377
Apps..................................................................377
Apps – Troubleshooting..................................379
Apps – Troubleshooting............................379
Apps – Frequently Asked Questions..........379
Audio System................................................356
AM/FM Radio......................................................358
Audio System – Troubleshooting................362
Digital Radio........................................................358
Satellite Radio....................................................359
Audio System Precautions......................356
Audio System – Troubleshooting..........362
Audio System – Information
Messages.........................................................362
Auto-Dimming Interior Mirror....................115
Auto-Dimming Interior Mirror
Limitations.........................................................115
What Is the Auto-Dimming Interior
Mirror...................................................................115
Auto Hold........................................................198
Auto Hold Indicators...................................198
Autolamps......................................................106
Autolamp Settings............................................106
What Are Autolamps........................................106
Autolock.............................................................78
Autolock Requirements.....................................78
What Is Autolock..................................................78
Automatically Releasing the Electric
Parking Brake..............................................190
Automatic Crash Shutoff.........................288
Re-Enabling Your Vehicle...............................288
What Is Automatic Crash Shutoff...............288
Automatic Emergency Braking................261
Switching Automatic Emergency Braking
On and Off.......................................................262
438
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
What Is Automatic Emergency
Braking...............................................................261
Automatic High Beam Control...............108
Automatic High Beam Control
Indicators..........................................................109
Automatic High Beam Control
Limitations.......................................................109
Automatic High Beam Control
Precautions.....................................................108
Automatic High Beam Control
Requirements.................................................109
How Does Automatic High Beam Control
Work...................................................................108
Overriding Automatic High Beam
Control...............................................................109
Switching Automatic High Beam Control
On and Off.......................................................109
Automatic High Beam Control –
Troubleshooting..........................................110
Automatic High Beam Control –
Information Messages..................................110
Automatic Locking Mode...........................48
Disengaging Automatic Locking Mode........48
Engaging Automatic Locking Mode..............48
What Is Automatic Locking Mode.................48
When to Use Automatic Locking
Mode....................................................................48
Automatic Return to Park (P).................185
Automatic Return to Park (P)
Limitations.......................................................185
How Does Automatic Return to Park (P)
Work...................................................................185
What Is Automatic Return to Park
(P).......................................................................185
Automatic Transmission...........................183
Automatic Return to Park (P)........................185
Automatic Transmission Positions..............183
Temporary Neutral Mode................................184
Automatic Transmission Fluid
Check............................................................306
Automatic Transmission Positions........183
Drive (D).................................................................183
Low (L)...................................................................184
Neutral (N)............................................................183
Park (P)..................................................................183
Reverse (R)...........................................................183
Automatic Transmission
Precautions..................................................183
Auto Mode.......................................................129
Auto Mode Indicators........................................129
Switching Auto Mode On and Off................129
Autounlock........................................................78
Autounlock Requirements................................78
What Is Autounlock.............................................78
Autowipers.....................................................100
Adjusting the Sensitivity of the Rain
Sensor.................................................................101
Autowipers Settings.........................................100
What Are Autowipers.......................................100
AWD
See: All-Wheel Drive.........................................186
B
Battery Fuse Box..........................................297
Accessing the Battery Fuse Box...................297
Identifying the Fuses in the Battery Fuse
Box.....................................................................298
Locating the Battery Fuse Box......................297
Beginning a Voice Interaction.................369
Blind Spot Assist.........................................246
Blind Spot Assist Indicators...........................247
Blind Spot Assist Limitations........................247
How Does Blind Spot Assist Work...............247
What Is Blind Spot Assist...............................246
Blind Spot Information System...............251
Blind Spot Information System –
Troubleshooting............................................253
Blind Spot Information System
Indicators.....................................................252
Blind Spot Information System
Limitations...................................................251
Blind Spot Information System
Precautions..................................................251
Blind Spot Information System
Requirements..............................................251
Blind Spot Information System –
Troubleshooting........................................253
Blind Spot Information System –
Information Messages................................253
Bluetooth®.....................................................376
Body Control Module Fuse Box.............299
Accessing the Body Control Module Fuse
Box.....................................................................299
Identifying the Fuses in the Body Control
Module Fuse Box..........................................300
439
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Locating the Body Control Module Fuse
Box.....................................................................299
Body Styling Kit Precautions....................314
Body Styling Kits...........................................314
Bonnet Lock
See: Opening and Closing the Hood..........303
Booster Seats..................................................43
Brake Fluid Specification..........................188
Brake Over Accelerator...............................187
Brake Precautions........................................187
Brakes................................................................187
Anti-Lock Braking System...............................187
Brakes – Troubleshooting...............................188
Brakes – Troubleshooting.........................188
Brakes – Frequently Asked
Questions.........................................................188
Brakes – Warning Lamps................................188
Breaking-In....................................................280
C
Calculating Payload....................................272
Calculating the Load Limit.......................273
Canceling the Set Speed...........................227
Capacities and Specifications................344
Center Console - GT......................................28
Center Display Limitations......................366
Center Display Overview..........................366
Center Display Precautions.....................366
Changing a Road Wheel...........................343
Changing the Remote Control
Battery.............................................................67
Changing the Vehicle Wi-Fi Hotspot
Name or Password..................................354
Charge Port Indicators...............................168
Charging a Device........................................150
Charging a Wireless Device.......................152
Charging Equipment...................................159
Charging Your Vehicle.................................159
AC Charging..........................................................169
Charging Your Vehicle –
Troubleshooting............................................180
DC Charging...........................................................172
Charging Your Vehicle Hints.....................180
Charging Your Vehicle Precautions........159
Charging Your Vehicle –
Troubleshooting........................................180
Charging Your Vehicle – Frequently Asked
Questions.........................................................182
Charging Your Vehicle – Information
Messages...........................................................181
Charging Your Vehicle – Warning
Lamps................................................................180
Checking MyKey System Status...............75
Checking the Brake Fluid...........................187
Checking the Coolant................................304
Checking the Seatbelts.................................51
Checking the Tire Pressures....................329
Checking the Wiper Blades......................102
Children and Airbags.....................................57
Child Restraint Anchor Points...................36
Locating the Child Restraint Lower Anchor
Points...................................................................36
Locating the Child Restraint Top Tether
Anchor Points....................................................37
What Are the Child Restraint Anchor
Points...................................................................36
Child Restraints...............................................37
Child Restraint Position Information.............37
Child Restraints Recommendation...............38
Child Safety......................................................35
Child Restraint Anchor Points.........................36
Child Restraints.....................................................37
Installing Child Restraints.................................38
Child Safety Locks.........................................45
Child Safety Precautions.............................35
Cleaning Products......................................309
Cleaning the Exterior...................................310
Cleaning Camera Lenses and Sensors........311
Cleaning Chrome, Aluminium or Stainless
Steel...................................................................310
Cleaning Headlamps and Rear
Lamps................................................................310
Cleaning Stripes or Graphics...........................311
Cleaning the Exterior Precautions...............310
Cleaning the Underbody...................................311
Cleaning Wheels.................................................310
Cleaning Windows and Wiper Blades........310
Cleaning the Interior.....................................311
Cleaning Carpets and Floor Mats.................312
Cleaning Displays and Screens.....................312
Cleaning Plastic...................................................312
Cleaning Seatbelts.............................................313
440
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Cleaning Seats and the Headliner................312
Cleaning Storage Compartments................313
Cleaning the Instrument Panel.......................311
Clearing All MyKeys.......................................74
Clearing the Garage Door Opener..........147
Climate Control..............................................127
Auto Mode.............................................................129
Climate Control Hints.................................130
Closing the Liftgate.......................................90
Closing the Hands-Free Liftgate.....................91
Closing the Liftgate From Inside Your
Vehicle................................................................90
Closing the Liftgate From Outside Your
Vehicle................................................................90
Cold Weather Precautions......................280
Connected Vehicle......................................350
Connected Vehicle –
Troubleshooting.............................................351
Connecting the Vehicle to a Mobile Network
- Vehicles With: Modem.............................350
Connected Vehicle Data..............................23
Connected Vehicle Limitations..............350
Connected Vehicle Requirements........350
Connected Vehicle –
Troubleshooting.........................................351
Connected Vehicle – Frequently Asked
Questions..........................................................351
Connecting a Bluetooth® Device..........376
Connecting the Vehicle to a Mobile
Network - Vehicles With:
Modem.........................................................350
Connecting FordPass to the Modem.........350
Enabling and Disabling the Modem...........350
What Is the Modem..........................................350
Connecting the Vehicle to a Wi-Fi
Network - Vehicles With: SYNC
4......................................................................350
Connecting Your Phone.............................372
Contacting Us...................................................15
Cooling System Capacity and
Specification..............................................344
Crash and Breakdown
Information.................................................284
Automatic Crash Shutoff...............................288
Jump Starting the Vehicle..............................285
Post-Crash Alert System.................................287
Post Impact Braking.........................................288
Crash Sensors and Airbag Indicator.........61
Creating a MyKey............................................74
Creating a Personal Profile.......................381
Creating a Vehicle Wi-Fi Hotspot..........354
Cross Traffic Alert........................................254
Cross Traffic Alert –
Troubleshooting............................................256
Cross Traffic Alert Indicators...................255
Cross Traffic Alert Limitations................254
Cross Traffic Alert Precautions...............254
Cross Traffic Alert –
Troubleshooting........................................256
Cross Traffic Alert – Information
Messages.........................................................256
Cup Holders....................................................154
Cup Holder Precautions...................................154
Customer Information...............................394
D
Data Privacy......................................................21
DC Charging....................................................172
Connecting the Charger....................................172
Stopping Charging..............................................173
Declaration of Conformity........................397
Declaration of Conformity - Vehicles
With: SYNC..................................................397
Department of Transportation Uniform
Tire Quality Grades....................................317
Digital Radio..................................................358
Digital Radio Indicators...................................359
Digital Radio Limitations................................359
How Does Digital Radio Work.......................358
Switching Digital Radio Reception On and
Off......................................................................359
What Is Digital Radio.......................................358
Directing the Flow of Air.............................129
Disposing of Airbags.....................................62
Distance Alert................................................261
Adjusting the Sensitivity of Distance
Alert....................................................................261
What Is Distance Alert......................................261
Distance Indication.....................................259
Distance Indication Indicator.........................261
Switching Distance Indication On and
Off........................................................................261
What Is Distance Indication...........................259
Doors and Locks Audible Warnings.........78
441
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Doors and Locks..............................................77
Autolock...................................................................78
Autounlock..............................................................78
Doors and Locks – Troubleshooting.............79
Mislock......................................................................78
Operating the Doors From Inside Your
Vehicle..................................................................77
Operating the Doors From Outside Your
Vehicle..................................................................77
Doors and Locks – Troubleshooting.......79
Doors and Locks – Frequently Asked
Questions..........................................................80
Doors and Locks – Information
Messages............................................................79
Doors and Locks – Warning Lamps..............79
Drive Mode Control.....................................240
Drive Modes.........................................................240
Drive Modes...................................................240
Engage...................................................................240
Unbridled..............................................................240
Whisper..................................................................241
Driver Alert.....................................................265
Driver Alert – Troubleshooting.....................266
Driver Alert Indicators................................266
Driver Alert Limitations..............................265
Driver Alert Precautions............................265
Driver Alert – Troubleshooting...............266
Driver Alert – Information Messages.........266
Driving Hints..................................................280
Driving in Special Conditions........................280
Electric Vehicle...................................................282
Driving in Special Conditions..................280
Driving In Sand.....................................................281
Driving on Hilly or Sloping Terrain.................281
Driving Through Mud and Water...................281
Emergency Maneuvers....................................280
Driving on Snow and Ice...........................280
Driving Through Shallow Water.............282
E
Easy Entry and Exit........................................87
Electric Parking Brake Audible
Warning..........................................................191
Electric Parking Brake.................................190
Electric Parking Brake –
Troubleshooting..............................................191
Electric Parking Brake –
Troubleshooting..........................................191
Electric Parking Brake – Information
Messages..........................................................192
Electric Parking Brake – Warning
Lamps.................................................................191
Electric Power Steering.............................205
Electric Power Steering Adaptive
Steering............................................................205
Electric Power Steering Precautions..........205
Electric Vehicle.............................................282
Maximizing Your Driving Range....................282
Electromagnetic Compatibility..............434
Emergency Call Limitations.......................65
Emergency Call Requirements.................64
Emergency Call System Data....................24
Emergency Towing.....................................290
Enabling Apps on an Android
Device............................................................378
Enabling Apps on an iOS Device............378
Enabling or Disabling Personal
Profiles.........................................................380
Enabling Remote Start...............................125
End User License Agreement.................408
Entering a Parallel Parking Space..........218
Entering a Perpendicular Parking
Space.............................................................219
Evasive Steering Assist..............................262
Evasive Steering Assist Limitations............262
Switching Evasive Steering Assist On and
Off.......................................................................262
What Is Evasive Steering Assist...................262
Event Data.........................................................22
Exiting a Parking Space..............................219
Export Unique Options..............................433
Extending the Remote Start
Duration.........................................................125
Exterior Bulbs...............................................308
Exterior Bulb Specification Chart...............308
Exterior Lamps...............................................107
Exterior Lamp Audible Warning....................108
Exterior Lamp Indicators.................................108
Switching the Daytime Running Lamps On
and Off...............................................................107
Switching the Turn Signal Lamps On and
Off........................................................................107
Switching Welcome Lighting On and
Off........................................................................107
442
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Exterior Lighting Control............................105
Exterior Lighting............................................105
Autolamps............................................................106
Automatic High Beam Control......................108
Automatic High Beam Control –
Troubleshooting..............................................110
Exterior Lamps.....................................................107
Headlamps...........................................................105
Headlamps – Troubleshooting.....................106
Exterior Mirrors...............................................116
F
Fastening and Unfastening the
Seatbelts.........................................................47
Federal Highway Administration
Regulation..................................................408
Floor Mats.......................................................283
Folding the Exterior Mirrors - Vehicles
With: Manual Folding Mirrors.................116
Folding the Exterior Mirrors - Vehicles
With: Power Folding Mirrors....................117
Ford Protect..................................................388
Front Exterior - Excluding: GT.....................31
Front Exterior - GT..........................................32
Front Parking Aid.........................................208
Front Parking Aid Audible Warnings..........209
Front Parking Aid Limitations.......................209
Locating the Front Parking Aid
Sensors............................................................209
What is the Front Parking Aid.......................208
Front Passenger Sensing System............58
Front Passenger Sensing System
Indicators...........................................................60
Front Passenger Sensing System
Precautions.......................................................60
How Does the Front Passenger Sensing
System Work.....................................................58
What Is the Front Passenger Sensing
System................................................................58
Front Seat Precautions...............................133
Front Seats......................................................133
Heated Seats........................................................139
Manual Seats.......................................................134
Power Seats..........................................................136
Fuse Precautions.........................................292
Fuses................................................................292
Battery Fuse Box................................................297
Body Control Module Fuse Box....................299
Fuses – Troubleshooting................................302
Under Hood Fuse Box......................................292
Fuses – Troubleshooting..........................302
Fuses – Frequently Asked Questions........302
G
Garage Door Opener...................................145
Garage Door Opener Limitations...........145
Garage Door Opener Precautions..........145
Garage Door Opener Radio
Frequencies.................................................148
General Maintenance Information.......390
Glasses Holder..............................................154
Locating the Glasses Holder..........................154
Global Opening and Closing......................113
Switching Global Closing On and Off..........114
Switching Global Opening On and Off........114
Using Global Closing..........................................114
Using Global Opening........................................113
What Is Global Opening and Closing...........113
Glossary of Tire Terminology...................323
Glove Compartment...................................154
Opening the Glove Compartment...............154
H
Headlamp Adjusting
See: Adjusting the Headlamps.....................307
Headlamps.....................................................105
Headlamp Indicators........................................105
Switching Headlamp Exit Delay On and
Off.......................................................................105
Using the High Beam Headlamps...............105
Headlamps – Troubleshooting...............106
Headlamps – Frequently Asked
Questions.........................................................106
Heated Seats.................................................139
Heated Seat Precautions................................139
Switching the Heated Seats On and
Off.......................................................................139
Heating
See: Climate Control..........................................127
High Voltage Battery....................................157
High Voltage Battery –
Troubleshooting.............................................158
High Voltage Battery Precautions...........157
443
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
High Voltage Battery –
Troubleshooting.........................................158
High Voltage Battery – Warning
Lamps................................................................158
Hill Start Assist..............................................197
Hill Start Assist Precautions.....................197
Hood Lock
See: Opening and Closing the Hood..........303
Horn....................................................................99
How Does 911 Assist Work..........................64
How Does Active Drive Assist
Work...............................................................235
How Does Active Park Assist Work........218
How Does Adaptive Cruise Control With
Stop and Go Work....................................222
How Does All-Wheel Drive Work...........186
How Does Auto Hold Work.......................198
How Does Blind Spot Information
System Work...............................................251
How Does Cross Traffic Alert
Work..............................................................254
How Does Driver Alert Work....................265
How Does Easy Entry and Exit Work.......87
How Does Hill Start Assist Work.............197
How Does Pre-Collision Assist
Work...............................................................257
How Does Reverse Braking Assist
Work...............................................................193
How Does Speed Sign Recognition
Work...............................................................267
How Does Stability Control Work..........201
How Does the 360 Degree Camera
Work................................................................215
How Does the Garage Door Opener
Work...............................................................145
How Does the Lane Keeping System
Work...............................................................243
How Does the Personal Safety System
Work.................................................................53
How Does the Rear Occupant Alert
System Work...............................................142
How Does the Safety Canopy™
Work.................................................................55
How Does Traction Control Work..........199
How Do Personal Profiles Work............380
How Do the Front Airbags Work...............54
How Do the Knee Airbags Work...............55
How Do the Side Airbags Work................54
I
Identifying Fuse Types...............................302
Identifying the Climate Control
Unit..................................................................127
Inflating the Tires.........................................329
Information on the Tire Sidewall............318
Inspecting the Tire for Damage.............330
Inspecting the Tire for Wear....................330
Inspecting the Wheel Valve Stems........331
Installing and Removing the Luggage
Compartment Cover................................277
Installing Child Restraints...........................38
Combining the Seatbelt and Lower Anchors
for Attaching Child Restraints....................42
Installing a Child Restraint in a Center
Seat.......................................................................41
Using Lower Anchors and Tethers for
Children..............................................................40
Using Seatbelts....................................................38
Using Tether Straps.............................................42
Installing the Vehicle Identification
Card...............................................................348
Instrument Cluster Display........................123
Instrument Cluster Indicators...................121
Instrument Cluster........................................118
Instrument Cluster Overview....................118
Instrument Cluster Warning
Lamps............................................................120
Instrument Panel - Excluding: GT............26
Instrument Panel - GT..................................27
Intelligent Adaptive Cruise Control........231
Adjusting the Set Speed Tolerance.............232
How Does Intelligent Adaptive Cruise
Control Work....................................................231
Intelligent Adaptive Cruise Control
Alerts..................................................................232
Intelligent Adaptive Cruise Control
Indicators..........................................................232
Intelligent Adaptive Cruise Control
Limitations........................................................231
Intelligent Adaptive Cruise Control
Precautions......................................................231
Intelligent Adaptive Cruise Control
Requirements..................................................231
Switching Intelligent Mode On and
Off.......................................................................232
Interior Air Quality.........................................132
444
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Interior Bulbs................................................308
Interior Bulb Specification Chart.................308
Interior Lamp Function.................................111
Switching the Interior Lamp Function On
and Off.................................................................111
What Is the Interior Lamp Function...............111
Interior Lighting................................................111
Ambient Lighting..................................................112
Interior Lamp Function.......................................111
Interior Lighting – Troubleshooting...............112
Interior Lighting – Troubleshooting.........112
Interior Lighting – Frequently Asked
Questions...........................................................112
Interior Mirror...................................................115
Auto-Dimming Interior Mirror..........................115
Interior Mirror Precautions..........................115
Introduction.......................................................17
J
Jump Starting the Vehicle........................285
Jump Starting Precautions............................285
Jump Starting the Vehicle...............................287
Preparing the Vehicle.......................................285
K
Keyless Entry.....................................................81
Keyless Entry – Troubleshooting....................82
Keyless Entry Keypad...................................83
Keyless Entry Keypad –
Troubleshooting..............................................85
Keyless Entry Keypad Limitations...........83
Keyless Entry Keypad Master Access
Code.................................................................83
Keyless Entry Keypad Personal Access
Codes...............................................................83
Keyless Entry Keypad –
Troubleshooting..........................................85
Keyless Entry Keypad – Frequently Asked
Questions...........................................................85
Keyless Entry Limitations.............................81
Keyless Entry Settings...................................81
Keyless Entry – Troubleshooting..............82
Keyless Entry – Frequently Asked
Questions...........................................................82
Keys and Remote Controls........................66
Keys and Remote Controls –
Troubleshooting..............................................69
Keys and Remote Controls –
Troubleshooting..........................................69
Keys and Remote Controls – Information
Messages...........................................................69
L
Lane Centering.............................................229
How Does Lane Centering Work..................229
Lane Centering Alerts......................................230
Lane Centering Automatic
Cancellation...................................................230
Lane Centering Indicators................................231
Lane Centering Limitations............................229
Lane Centering Precautions..........................229
Lane Centering Requirements......................229
Switching Lane Centering On and
Off......................................................................230
Lane Keeping System Indicators...........246
Lane Keeping System................................243
Aid Mode...............................................................245
Alert and Aid Mode...........................................245
Alert Mode............................................................245
Blind Spot Assist...............................................246
Lane Keeping System –
Troubleshooting............................................248
Lane Keeping System Limitations.........243
Lane Keeping System Precautions.......243
Lane Keeping System Settings..............244
Lane Keeping System –
Troubleshooting........................................248
Lane Keeping System – Frequently Asked
Questions........................................................249
Lane Keeping System – Information
Messages.........................................................248
Liftgate...............................................................88
Closing the Liftgate.............................................90
Liftgate – Troubleshooting...............................92
Opening the Liftgate...........................................88
Liftgate Obstacle Detection.......................92
Liftgate Precautions.....................................88
Liftgate – Troubleshooting.........................92
Liftgate – Frequently Asked
Questions...........................................................93
Liftgate – Information Messages...................92
445
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Liftgate – Warning Lamps................................92
Linking or Unlinking a Personal Profile to
a Device.........................................................381
Linking or Unlinking a Personal Profile to
a Remote Control......................................381
Live Traffic......................................................383
Switching Live Traffic On and Off...............383
What Is Live Traffic...........................................383
Load Carrying................................................270
Load Carrying Precautions.......................270
Locating the 360 Degree Cameras........216
Locating the Blind Spot Information
System Sensors.........................................252
Locating the Brake Fluid Reservoir.........187
Locating the Charge Port..........................168
Locating the Cross Traffic Alert
Sensors.........................................................255
Locating the Keyless Entry Keypad.........83
Locating the Memory Function
Buttons..........................................................144
Locating the Power Outlet.........................151
Locating the Pre-Collision Assist
Sensors.........................................................259
Locating the Rear View Camera..............212
Locating the Safety Compliance
Certification Labels...................................271
Locating the Tire label.................................317
Locating the Tire Sealant and Inflator
Kit....................................................................333
Locating the USB Ports..............................149
Locating the Wireless Accessory
Charger..........................................................152
Locating Your Vehicle....................................67
Locking the Rear Window Controls........114
Luggage Compartment Anchor
Points.............................................................278
Locating the Luggage Compartment
Anchor Points.................................................278
Luggage Compartment.............................275
Luggage Compartment Anchor
Points.................................................................278
Luggage Compartment
Precautions.................................................275
M
Maintenance.................................................303
12V Battery...........................................................306
12V Battery – Troubleshooting.....................306
Exterior Bulbs.....................................................308
Interior Bulbs.......................................................308
Maintenance Precautions........................303
Making and Receiving a Phone
Call..................................................................373
Manually Releasing the Electric Parking
Brake..............................................................190
Manual Seats.................................................134
Adjusting the Head Restraint.........................134
Adjusting the Seat Backrest...........................135
Adjusting the Seat Height...............................136
Folding the Seat Backrest................................141
Head Restraint Components.........................134
Installing the Head Restraint..........................135
Moving the Seat Backward and
Forward.............................................................135
Removing the Head Restraint........................135
Unfolding the Seat Backrest...........................141
Memory Function.........................................144
Memory Function Precautions................144
Mislock...............................................................78
Mislock Limitations..............................................78
Switching Mislock On and Off.........................78
What Is Mislock.....................................................78
Mobile Communications
Equipment..................................................407
Mobile Device Data........................................24
Motorcraft Parts..........................................344
Muting the Audio..........................................357
MyKey Settings................................................73
Configurable MyKey Settings...........................73
Non-Configurable MyKey Settings................73
MyKey – Troubleshooting............................75
MyKey – Frequently Asked Questions..........76
MyKey – Information Messages......................75
MyKey™.............................................................73
MyKey Settings......................................................73
MyKey – Troubleshooting..................................75
N
Navigation Map Updates..........................383
Navigation......................................................383
Adjusting the Map.............................................383
Live Traffic............................................................383
Route Guidance.................................................384
Setting a Destination.......................................383
446
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Waypoints............................................................384
Normal Scheduled Maintenance..........392
O
One Pedal Drive Indicators.......................242
One Pedal Drive Limitations....................242
One Pedal Drive............................................242
One Pedal Drive Precautions..................242
Opening and Closing the Front Luggage
Compartment.............................................275
Opening and Closing the Hood..............303
Opening and Closing the Windows........113
Opening the Liftgate....................................88
Opening the Hands-Free Liftgate.................89
Opening the Liftgate From Inside Your
Vehicle.................................................................88
Opening the Liftgate From Outside Your
Vehicle.................................................................88
Operating the Doors From Inside Your
Vehicle..............................................................77
Individually Unlocking and Locking the
Doors Using the Locking Button.................77
Opening the Doors From Inside Your
Vehicle.................................................................78
Unlocking and Locking the Doors Using the
Central Locking.................................................77
Operating the Doors From Outside Your
Vehicle..............................................................77
Opening and Closing the Doors.......................77
Unlocking and Locking the Doors Using the
Remote Control................................................77
Ordering a Canadian French Owner's
Manual..........................................................395
Overriding Reverse Braking Assist.........194
Overriding the Set Speed.........................228
P
Parking Aid Indicators..................................211
Parking Aid Precautions............................207
Parking Aids...................................................207
Front Parking Aid...............................................208
Parking Aids – Troubleshooting.....................211
Rear Parking Aid................................................208
Side Parking Aid.................................................209
Parking Aids – Troubleshooting...............211
Parking Aids – Information Messages.........211
Passive Anti-Theft System........................95
How Does the Passive Anti-Theft System
Work.....................................................................95
What Is the Passive Anti-Theft
System................................................................95
Pedestrian Alert System.............................63
Perchlorate.....................................................407
Performance Vehicle Precautions........280
Performing a Master Reset......................386
Personal Profile Settings...........................381
Personal Profiles.........................................380
Personal Safety System
Components.................................................53
Personal Safety System™..........................53
Phone as a Key Limitations........................70
Phone as a Key................................................70
Phone as a Key – Troubleshooting.................71
Phone as a Key – Troubleshooting...........71
Phone as a Key – Frequently Asked
Questions.............................................................71
Phone Menu...................................................372
Phone................................................................372
Phone Precautions......................................372
Playing Media Using Bluetooth®...........376
Playing Media Using the USB Port........149
Playing or Pausing the Audio
Source...........................................................356
Post-Crash Alert System..........................287
How Does the Post-Crash Alert System
Work...................................................................287
Post-Crash Alert System
Limitations......................................................288
Switching the Post-Crash Alert System
Off......................................................................288
What Is the Post-Crash Alert System........287
Post Impact Braking...................................288
How Does Post Impact Braking
Work..................................................................288
Overriding Post Impact Braking...................288
Post Impact Braking Indicators....................288
Post Impact Braking Limitations.................288
Powering Off..................................................155
Power Outlet...................................................151
Power Outlet Precautions..........................151
Power Seats...................................................136
Adjusting the Head Restraint.........................136
Adjusting the Lumbar Support......................138
Adjusting the Seat Backrest...........................138
447
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Adjusting the Seat Height...............................138
Head Restraint Components.........................136
Installing the Head Restraint.........................138
Moving the Seat Backward and
Forward.............................................................138
Removing the Head Restraint........................137
Pre-Collision Assist Limitations.............258
Pre-Collision Assist Precautions............257
Pre-Collision Assist.....................................257
Automatic Emergency Braking......................261
Distance Alert.......................................................261
Distance Indication...........................................259
Evasive Steering Assist....................................262
Pre-Collision Assist –
Troubleshooting............................................263
Pre-Collision Assist –
Troubleshooting........................................263
Pre-Collision Assist – Frequently Asked
Questions........................................................264
Pre-Collision Assist – Information
Messages.........................................................263
Pre-Collision Assist – Warning
Lamps...............................................................263
Preparing Your Vehicle for Storage........315
Preserving Your High Voltage
Battery............................................................157
Programming a MyKey.................................74
Programming the Garage Door Opener
to Your Garage Door Opener
Motor..............................................................146
Programming the Garage Door Opener
to Your Gate Opener Motor....................147
Programming the Garage Door Opener
to Your Hand-Held Transmitter...........146
Programming the Remote Control.........69
Programming Your Phone..........................70
Properly Adjusting the Driver and Front
Passenger Seats..........................................57
R
Rear Exterior - Excluding: GT.....................33
Rear Exterior - GT...........................................34
Rear Occupant Alert System Audible
Warnings.......................................................143
Rear Occupant Alert System
Indicators......................................................143
Rear Occupant Alert System
Limitations...................................................142
Rear Occupant Alert System
Precautions..................................................142
Rear Occupant Alert System....................142
Rear Parking Aid..........................................208
Locating the Rear Parking Aid
Sensors............................................................208
Rear Parking Aid Audible Warnings............208
Rear Parking Aid Limitations.........................208
What is the Rear Parking Aid........................208
Rear Seats.......................................................140
Manual Seats.......................................................140
Rear View Camera Guide Lines...............212
Rear View Camera Object Distance
Indicators......................................................213
Rear View Camera Precautions...............212
Rear View Camera........................................212
Rear View Camera Settings............................213
Rear View Camera Settings......................213
Switching Rear View Camera Delay On and
Off........................................................................213
Zooming the Rear View Camera In and
Out.......................................................................213
Rebooting the Center Display................368
Recalling a Preset Position.......................144
Recreationally Towing Your
Vehicle..........................................................290
Recycling and Disposing of the High
Voltage Battery..........................................158
Releasing the Electric Parking Brake if
the Vehicle Battery Has Run Out of
Charge.............................................................191
Remote Control Limitations......................66
Remotely Starting and Stopping the
Vehicle............................................................125
Remote Start Limitations..........................125
Remote Start..................................................125
Remote Start Settings......................................126
Remote Start Settings................................126
Setting the Remote Start Duration..............126
Switching Climate Control Auto Mode On
and Off...............................................................126
Switching Climate Control Last Settings
On and Off........................................................126
Switching the Heated Seat Settings On and
Off........................................................................126
448
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Switching the Heated Steering Wheel
Settings On and Off......................................126
Removing Your Vehicle From
Storage..........................................................316
Repairing Minor Paint Damage................313
Replacement Parts
Recommendation....................................407
Replacing a Lost Key or Remote
Control............................................................69
Replacing the Cabin Air Filter...................132
Replacing the Front Wiper Blades.........102
Replacing the Rear Wiper Blades...........102
Reporting Safety Defects in
Canada.........................................................396
Reporting Safety Defects in the United
States...........................................................396
Reprogramming the Garage Door
Opener...........................................................148
Resetting the Trip Computer....................124
Restarting the Vehicle After Powering
Off...................................................................155
Resuming the Set Speed...........................227
Reverse Braking Assist Indicators..........194
Reverse Braking Assist
Precautions..................................................193
Reverse Braking Assist...............................193
Reverse Braking Assist –
Troubleshooting.............................................195
Reverse Braking Assist –
Troubleshooting.........................................195
Reverse Braking Assist – Frequently Asked
Questions.........................................................196
Reverse Braking Assist – Information
Messages..........................................................195
Reverse Wipe..................................................101
Reverse Wipe Settings......................................101
What Is Reverse Wipe........................................101
Roadside Assistance..................................284
Rollover Warning.........................................394
Route Guidance...........................................384
Adjusting the Guidance Prompt
Volume.............................................................384
Canceling Route Guidance............................384
Repeating an Instruction................................384
Running-In
See: Breaking-In................................................280
S
Satellite Radio..............................................359
Locating the Satellite Radio Identification
Number............................................................360
Satellite Radio Limitations............................360
Satellite Radio Settings..................................360
Selecting a Channel.........................................360
What Is Satellite Radio....................................359
Saving a Preset Position............................144
Scheduled Maintenance..........................390
Seatbelt Extensions......................................52
Seatbelt Precautions....................................46
Seatbelt Reminder........................................49
How Does the Seatbelt Reminder
Work.....................................................................49
Seatbelt Reminder Audible Warnings.........50
Seatbelt Reminder Indicators.........................49
Switching the Seatbelt Reminder On and
Off..........................................................................51
Seatbelts...........................................................46
Automatic Locking Mode..................................48
Seatbelt Reminder..............................................49
Sensitive Locking Mode.....................................48
Security..............................................................95
Anti-Theft Alarm System..................................95
Anti-Theft Alarm System Settings...............96
Passive Anti-Theft System...............................95
Security – Troubleshooting..............................97
Security – Troubleshooting........................97
Security – Frequently Asked
Questions...........................................................98
Security – Information Messages..................97
Selecting a Drive Mode.............................240
Selecting the Audio Source.....................356
Sending and Receiving a Text
Message........................................................374
Sensitive Locking Mode...............................48
How Does Sensitive Locking Mode
Work.....................................................................48
What is Sensitive Locking Mode....................48
Service Data.....................................................22
Setting a Destination.................................383
Setting a Destination Using a Point of
Interest.............................................................384
Setting a Destination Using a Predictive
Destination.....................................................384
449
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Setting a Destination Using a Recent
Destination.....................................................384
Setting a Destination Using a Saved
Destination.....................................................384
Setting a Destination Using the Map
Screen...............................................................383
Setting a Destination Using the Text Entry
Screen...............................................................383
Setting a Memory Preset..........................356
Settings Data...................................................23
Setting the Adaptive Cruise Control
Gap.................................................................226
Setting the Adaptive Cruise Control
Speed............................................................225
Setting the Blower Motor Speed............128
Setting the Charging Schedule and
Preferences...................................................174
Setting the Clock and Date......................357
Setting the Liftgate Opening
Height..............................................................89
Setting the Speed Sign Recognition
Speed Tolerance.......................................268
Setting the Speed Sign Recognition
Speed Warning..........................................268
Setting the Temperature...........................128
Setting the Wake Word.............................369
Shifting Your Vehicle Into Gear...............184
Side Parking Aid...........................................209
Locating the Side Parking Aid
Sensors..............................................................210
Side Parking Aid Audible Warnings.............210
Side Parking Aid Limitations.........................209
What is the Side Parking Aid........................209
Sitting in the Correct Position..................133
Sounding the Panic Alarm.........................66
Speed Sign Recognition Indicators.......267
Speed Sign Recognition
Limitations...................................................267
Speed Sign Recognition
Precautions.................................................267
Speed Sign Recognition............................267
Speed Sign Recognition –
Troubleshooting............................................268
Speed Sign Recognition –
Troubleshooting........................................268
Speed Sign Recognition – Frequently Asked
Questions........................................................269
Speed Sign Recognition – Information
Messages.........................................................268
Stability Control Indicator........................204
Stability Control............................................201
Starting and Powering Off
Precautions..................................................155
Starting and Powering Off........................155
Starting and Powering Off –
Troubleshooting.............................................156
Starting and Powering Off –
Troubleshooting.........................................156
Starting and Powering Off – Frequently
Asked Questions............................................156
Starting the Vehicle.....................................155
Status Bar......................................................366
Steering...........................................................205
Electric Power Steering...................................205
Steering – Troubleshooting...........................206
Steering – Troubleshooting....................206
Steering – Information Messages...............206
Steering Wheel................................................25
Stopping the Liftgate Movement..............91
Storage.............................................................154
Cup Holders..........................................................154
Glasses Holder.....................................................154
Glove Compartment.........................................154
Storing Your Vehicle.....................................315
Switching Active Drive Assist On and
Off...................................................................237
Switching Active Park Assist On and
Off...................................................................218
Switching Adaptive Cruise Control On
and Off..........................................................224
Switching Air Conditioning On and
Off....................................................................127
Switching All of the Interior Lamps On
and Off.............................................................111
Switching Android Auto On and
Off...................................................................378
Switching Apple CarPlay On and
Off...................................................................378
Switching Auto Hold On and Off...........198
Switching Blind Spot Information
System On and Off...................................251
Switching Climate Control On and
Off....................................................................127
Switching Cross Traffic Alert On and
Off..................................................................254
450
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Switching Defrost On and Off..................127
Switching Driver Alert On and Off........266
Switching Easy Entry and Exit On and
Off.....................................................................87
Switching From Adaptive Cruise Control
to Cruise Control.......................................228
Switching Maximum Cooling On and
Off...................................................................128
Switching Maximum Defrost On and
Off...................................................................128
Switching One Pedal Drive On and
Off...................................................................242
Switching Parking Aid On and Off.........207
Switching Pre-Collision Assist On and
Off..................................................................259
Switching Rear Occupant Alert System
On and Off....................................................142
Switching Recirculated Air On and
Off....................................................................127
Switching Repeat Mode On and
Off..................................................................356
Switching Reverse Braking Assist On and
Off...................................................................194
Switching Shuffle Mode On and
Off..................................................................356
Switching Stability Control On and
Off..................................................................202
Switching Text Message Notification On
and Off..........................................................375
Switching the Audio Unit On and
Off..................................................................356
Switching the Front Interior Lamps On
and Off.............................................................111
Switching the Hazard Flashers On and
Off..................................................................284
Switching the Heated Mirrors On and
Off...................................................................128
Switching the Heated Rear Window On
and Off...........................................................128
Switching the Heated Steering Wheel
On and Off.....................................................99
Switching the Heated Wiper Park On and
Off...................................................................128
Switching the Lane Keeping System
Mode.............................................................244
Switching the Lane Keeping System On
and Off.........................................................244
Switching the Rear Interior Lamps On
and Off.............................................................111
Switching the Rear Window Wiper On
and Off...........................................................101
Switching Traction Control On and
Off...................................................................199
Switching Walk Away Lock Audible
Feedback On and Off................................86
Switching Walk Away Lock On and
Off.....................................................................86
Symbols Glossary...........................................19
Symbols Used on Your Vehicle..................19
T
Technical Specifications
See: Capacities and Specifications............344
Temporary Neutral Mode..........................184
Entering Temporary Neutral Mode..............185
Exiting Temporary Neutral Mode.................185
Temporary Neutral Mode Limitations........184
What Is Temporary Neutral Mode...............184
The Better Business Bureau Auto Line
Program.......................................................394
The Mediation and Arbitration
Program.......................................................395
Tire Care..........................................................329
Tire Pressure Monitoring System
Limitations..................................................340
Tire Pressure Monitoring System
Overview......................................................339
Tire Pressure Monitoring System
Precautions................................................340
Tire Pressure Monitoring System...........339
Tire Pressure Monitoring System –
Troubleshooting.............................................341
Tire Pressure Monitoring System –
Troubleshooting.........................................341
Tire Pressure Monitoring System –
Information Messages................................342
Tire Pressure Monitoring System – Warning
Lamps................................................................341
Tire Replacement Requirements...........324
Tire Rotation...................................................331
Tire Sealant and Inflator Kit
Components...............................................333
Tire Sealant and Inflator Kit
Precautions.................................................333
451
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Tire Sealant and Inflator Kit.....................333
Towing a Trailer Precautions...................279
Towing a Trailer.............................................279
Towing Your Vehicle Precautions..........290
Towing Your Vehicle...................................290
Towing Your Vehicle –
Troubleshooting.............................................291
Towing Your Vehicle –
Troubleshooting.........................................291
Towing Your Vehicle – Information
Messages..........................................................291
Traction Control Indicator.........................199
Traction Control............................................199
Traction Control – Troubleshooting............199
Traction Control –
Troubleshooting........................................199
Traction Control – Information
Messages........................................................200
Traction Control – Warning Lamps.............199
Transporting the Vehicle..........................289
Trip Computer................................................124
Trip Data...........................................................124
Type Approvals.............................................397
U
Under Hood Fuse Box................................292
Accessing the Under Hood Fuse Box.........292
Identifying the Fuses in the Under Hood
Fuse Box...........................................................293
Locating the Under Hood Fuse Box............292
Under Hood Overview...............................303
Updating the Vehicle Systems
Wirelessly....................................................385
USB Ports........................................................149
Using Auto Hold............................................198
Using FordPass and Charging..................179
Using Keyless Entry........................................81
Using MyKey With Remote Start
Systems...........................................................75
Using Snow Chains......................................327
Using Summer Tires...................................326
Using the Backup Start Passcode.............71
Using the Front Luggage Compartment
Emergency Release..................................276
Using the Keyless Entry Keypad...............84
Using the Remote Control..........................66
Using the Tire Sealant and Inflator
Kit....................................................................334
Using the Valet Mode.....................................71
Using This Publication..................................18
Using Winter Tires........................................327
V
Vehicle Care..................................................309
Cleaning the Exterior.........................................310
Cleaning the Interior...........................................311
General Information.........................................309
Vehicle Identification Number...............348
Locating the Vehicle Identification
Number............................................................348
Vehicle Identification Number
Overview..........................................................348
Vehicle Identification.................................348
Vehicle Identification Number......................348
Vehicle Interior - Excluding: GT.................29
Vehicle Interior - GT......................................30
Vehicle System Updates..........................385
Vehicle Wi-Fi Hotspot................................354
Ventilation
See: Climate Control..........................................127
Viewing the Tire Pressures........................341
Visual Search...................................................25
Voice Interaction Examples.....................369
Voice Interaction..........................................369
W
Walk Away Lock Limitations.....................86
Walk Away Lock.............................................86
Washer Fluid Specification......................346
Washers...........................................................103
Adding Washer Fluid.........................................104
Switching the Courtesy Wipe On and
Off.......................................................................103
Using the Rear Window Washer...................103
Using the Windshield Washer.......................103
Washer Fluid Specification.............................104
Washer Precautions..........................................103
Washers
See: Wipers and Washers...............................100
Waxing...............................................................311
Waypoints......................................................384
Adding a Waypoint...........................................384
452
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Editing Waypoints.............................................384
What Are the Instrument Cluster
Indicators.......................................................121
What Are the Instrument Cluster
Warning Lamps...........................................119
What Is 911 Assist...........................................64
What is AC Charging...................................159
What Is a Connected Vehicle..................350
What Is Active Drive Assist.......................235
What Is Active Park Assist.........................218
What Is Blind Spot Information
System...........................................................251
What Is Brake Coach...................................123
What Is Cross Traffic Alert.......................254
What is DC Charging...................................159
What Is Drive Mode Control....................240
What Is Driver Alert.....................................265
What Is Ford Protect..................................388
What Is Hill Start Assist..............................197
What Is MyKey.................................................73
What is One Pedal Drive...........................242
What Is Phone As a Key...............................70
What Is Pre-Collision Assist.....................257
What Is Remote Start.................................125
What Is Reverse Braking Assist...............193
What Is Speed Sign Recognition............267
What Is the 360 Degree Camera............215
What Is the Cabin Air Filter........................132
What Is the Electric Parking Brake........190
What Is the Garage Door Opener...........145
What Is the Gross Axle Weight
Rating..............................................................271
What Is the Gross Combined Weight
Rating.............................................................272
What Is the Gross Vehicle Weight
Rating..............................................................271
What Is the High Voltage Battery
Gauge..............................................................119
What Is the High Voltage Battery............157
What Is the Keyless Entry Keypad...........83
What Is the Lane Keeping System........243
What Is the Maximum Loaded Trailer
Weight............................................................271
What Is the Memory Function.................144
What Is the Pedestrian Alert
System............................................................63
What Is the Personal Safety
System............................................................53
What Is the Power Outlet...........................151
What is the Rear Occupant Alert
System...........................................................142
What Is the Rear View Camera................212
What Is the Speedometer..........................118
What Is the Tire Pressure Monitoring
System..........................................................339
What Is the Tire Sealant and Inflator
Kit....................................................................333
What Is the Vehicle Range Display.........118
What Is the Wireless Accessory
Charger..........................................................152
What Is Traction Control...........................199
What is Voice Interaction.........................369
What is Walk Away Lock.............................86
Wheel and Tire Information......................317
Wheel Nuts....................................................343
Wi Fi
See: Changing the Vehicle Wi-Fi Hotspot
Name or Password.......................................354
See: Connecting the Vehicle to a Wi-Fi
Network - Vehicles With: SYNC 4..........350
See: Creating a Vehicle Wi-Fi Hotspot.......354
See: Vehicle Wi-Fi Hotspot............................354
Window Bounce-Back.................................114
Overriding Window Bounce-Back.................114
What Is Window Bounce-Back......................114
Windows...........................................................113
Global Opening and Closing............................113
Window Bounce-Back.......................................114
Wipers and Washers –
Troubleshooting........................................104
Wipers and Washers – Frequently Asked
Questions.........................................................104
Wipers and Washers – Warning
Lamps................................................................104
Wipers and Washers...................................100
Autowipers...........................................................100
Reverse Wipe........................................................101
Washers.................................................................103
Wipers....................................................................100
Wipers and Washers –
Troubleshooting.............................................104
Wipers..............................................................100
Switching Windshield Wipers On and
Off.......................................................................100
Wiper Precautions.............................................100
453
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
Wireless Accessory Charger
Precautions..................................................152
Wireless Accessory Charger –
Troubleshooting.........................................153
Wireless Accessory Charger – Information
Messages..........................................................153
Wireless Accessory Charger.....................152
Wireless Accessory Charger –
Troubleshooting.............................................153
454
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing
Index
, Edition date: 202104
