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Online Legal Information 17
costs unless it is determined that the claim was brought
in bad faith. In a Small Claim case, you shall be required to
pay no more than half of the total administrative, facility
and arbitrator fees, or $50.00 of such fees, whichever is
less, and SAMSUNG shall pay the remainder of such fees.
Administrative, facility and arbitrator fees for arbitrations
in which your total damage claims, exclusive of attorney
fees and expert witness fees, exceed $5,000.00 (“Large
Claim”) shall be determined according to AAA rules. In a
Large Claim case, the arbitrator may grant to the
prevailing party, or apportion among the parties,
reasonable attorney fees, expert witness fees and costs.
Judgment may be entered on the arbitrator’s award in
any court of competent jurisdiction.
This arbitration provision also applies to claims against
SAMSUNG’s employees, representatives and affiliates if
any such claim arises from the Product’s sale, condition or
performance.
You may opt out of this dispute resolution procedure by
providing notice to SAMSUNG no later than 30 calendar
days from the date of the first consumer purchaser’s
purchase of the Product. To opt out, you must send notice
by e-mail to [email protected], with the subject
line: “Arbitration Opt Out.” You must include in the opt
out e-mail (a) your name and address; (b) the date on
which the Product was purchased; (c) the Product model
name or model number; and (d) the IMEI or MEID or Serial
Number, as applicable, if you have it (the IMEI or MEID or
Serial Number can be found (i) on the Product box; (ii) on
the Product information screen, which can be found
under “Settings;” (iii) on a label on the back of the Product
beneath the battery, if the battery is removable; and
(iv) on the outside of the Product if the battery is not
removable). Alternatively, you may opt out by calling
1-800-SAMSUNG (726-7864) no later than 30 calendar
days from the date of the first consumer purchaser’s
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