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13
If you
experience
Possible Causes and/or Recommended Solutions
The refrigerator
will not operate
■ Not connected to an electrical supply - Plug the power cord into a grounded 3-prong outlet. Do not use an
extension cord.
■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
■ Household fuse blown or circuit breaker tripped - Replace the fuse or reset the circuit breaker. If the
problem continues, contact an electrician.
■ Control is not turned on - Turn on the refrigerator control. See “Using the Controls.”
■ New Installation - Allow 24 hours following installation for the refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting will not cool the refrigerator more quickly.
The motor
seems to run
too much
Your new refrigerator may run longer than your old one. Energy efficient refrigerators run longer at lower, more
energy efficient speeds. Your refrigerator may run even longer if the room is warm, a large food load is added, the
door is opened often, or if the door has been left open.
The refrigerator
is noisy
Refrigerator noise has been reduced over the years. Due to this reduction in operating noise, you may notice
unfamiliar noises that are normal. Following are some normal sounds with an explanation:
■ Buzzing - heard when the water valve opens to fill the ice maker
■ Clicking/Snapping - valves opening or closing
■ Pulsating - fans/compressor adjusting to optimize performance
■ Rattling - fl w of refrigerant, water line, or from items placed on top of the refrigerator
■ Sizzling/Gurgling - water dripping on the heater during defrost cycle
■ Popping - contraction/expansion of inside walls, especially during initial cool-down
■ Water running - may be heard when ice melts during the defrost cycle and water runs into the drain pan
■ Creaking/Cracking - occurs as ice is being ejected from the ice maker mold.
The door will
not close
completely
■ The door is blocked open - Move food packages away from door. Push bin or shelf back in the correct
position. Make sure the crisper cover is fully pushed in, so that the back rests on the supports.
The door is
difficult to open
■ Gaskets are dirty or sticky - Clean gaskets and contact surfaces with mild soap and warm water. Rinse and
dry with soft cloth.
Temperature is
too warm
■ New Installation - Allow 24 hours following installation for the refrigerator to cool completely.
■ Door(s) opened often or not closed completely - Allows warm air to enter refrigerator. Minimize door
openings and keep doors fully closed.
■ A large amount of warm food has been recently added - Allow several hours for refrigerator to return to
normal temperature.
■ Check that the Temperature Control(s) are set correctly for the surrounding conditions - Adjust the
controls to one setting colder. Check temperature in 24 hours. See “Using the Controls.”
There is interior
moisture
buildup
NOTE: Some
moisture build-
up is normal.
■ Humid room - Contributes to moisture buildup in the refrigerator.
■ Door(s) opened often or not closed completely - Allows humid air to enter the refrigerator. Minimize door
openings and keep door fully closed.
The ice maker
is not
producing ice
or not enough
ice
■ The ice maker is not connected to a water supply - Connect refrigerator to water supply and turn water
shutoff valve fully open.
■ A kink in the line can reduce water fl w - Straighten the water source line.
■ Ice maker is not turned on - Make sure the ice maker wire shutoff arm or switch (depending on model) is in
the ON position.
■ New installation - Wait 24 hours after ice maker installation for ice production to begin. Wait 3 days for full
ice production.
■ Large amount of ice recently removed - Allow sufficient time or ice maker to produce more ice.
■ Ice cube jammed in the ice maker ejector arm - Remove ice from the ejector arm with a plastic utensil.
■ A reverse osmosis water filtration system connected to our cold water supply can decrease water
pressure - See “Water Supply Requirements.”
The ice cubes
are hollow or
small
NOTE: This is
an indication
of low water
pressure.
■ The water valve is not completely open - Completely open the water shutoff valve.
■ A kink in the line can reduce water flow - Straighten the water source line.
■ A reverse osmosis water filtration system connected to our cold water supply can decrease water
pressure - See “Water Supply Requirements.”
■ If questions regarding water pressure remain, call a licensed, qualified plumber.
Off-taste, odor
or gray color in
the ice
■ New plumbing connections can cause discolored or off-flavored ice - Discard the ice and wash the
ice storage bin. Allow 24 hours for the ice maker to make new ice, and discard the first 3 batches of ice
produced
■ Ice stored too long can develop an off-taste - Discard ice. Wash ice bin. Allow 24 hours for ice maker to
make new ice.
■ Food odor transferring to ice - Use airtight, moisture proof packaging to store food.
■ There are minerals (such as sulfur) in the water - A water filter my need to be installed to remove the
minerals.
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