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37
ENGLISH
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE (cont.)
Problem Possible Causes / Solutions
• Aluminum foil used on the the broiling pan and grid has not been fitted properly and
slit as recommended.
- See the using the oven section.
• In some areas the power (voltage) may be low.
- Preheat the broil element for 10 minutes.
- See the Broiling Guide, page 26.
• Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used.
See Cleaning The Glass Cooktop in the MAINTENANCE section, page 32.
• Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
• Scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
See Cleaning The Glass Cooktop in the MAINTENANCE section, page 32.
• Boilovers are cooked onto surface. Use the blade scraper to remove soil. See
Cleaning The Glass Cooktop in the MAINTENANCE section, page 32.
• Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning cream. Use cookware with clean, dry bottoms.
• The oven temperature is too high to set a self-clean operation.
- Allow the range to cool and reset the controls.
• Oven controls improperly set.
- See the using the self-cleaning oven section.
• A self-clean cycle cannot be started if the oven lockout feature is active or radiant
surface remains ON.
• Excessive soil.
- Press the CLEAR/OFF pad. Open the windows to rid the room of smoke.
Wait until the self-clean mode is cancelled. Wipe up the excess soil and reset the
clean.
• Oven is too hot.
- Allow the oven to cool below locking temperature.
• Oven controls not properly set.
- See the Self-Clean section, page 28.
• Oven was heavily soiled.
- Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens
may need to self-clean again or for a longer period of time.
Food does not broil
properly
Scratches or
abrasions on
cooktop surface
Metal marks
Brown streaks or
specks
Areas of
discoloration with
metallic sheen
Oven will not self-
clean
Excessive smoking
during a self clean
cycle
Oven door do not
open after a self
clean cycle
Oven not clean
after a self clean
cycle
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