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34
TROUBLESHOOTING
AU
The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects, such as
keys, coins, or safety pins
may be in the drum.
• Stop the washing machine, check drum
for foreign objects. If noise continues
after washing machine is restarted, call
for service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
This is usually normal.
• If sound continues, washing machine is
probably out of balance. Stop and
redistribute the wash load.
Wash load may be out of
balance.
• Pause the cycle and redistribute the load
after the door unlocks.
Vibrating noise
Packaging materials were not
removed.
• Remove packing materials
Wash load may be unevenly
distributed in the drum.
• Pause the cycle and redistribute the load
after the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
• See Leveling the Appliance in the
Installation section.
Floor not rigid enough.
• Make sure that the floor is solid and does
not flex. See the Installation Place
Requirements section.
Poor stain removal
Proper options not selected.
• Heavier soils and tougher stains may
require extra cleaning power. Select the
Soak feature to boost the cleaning power
of the selected cycle.
Previously set stains.
• Articles that have previously been
washed may have stains that have been
set. These stains may be difficult to
remove and may require hand washing
or pretreating to aid in stain removal.
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