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USB/Media issues
Issue Possible
Cause(s)
Possible Solution(s)
I’m having trouble
connecting my
device.
Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.
This is a device
limitation.
Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
does not stream.
Thisisa
phone-dependent
feature, OR
The device is not
connected.
Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.
Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.
• Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
354 SYNC姞
2013 05+ Mustang (197)
Owners Guide gf, 1st Printing
USA (fus)
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