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7
Burners will
not operate
If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.
Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to “Cleaning the Burners: Tips” in the “Key Usage
Tips” section.
Check that the burner spreaders and caps are positioned correctly. Refer to “Placement of Burner Spreaders and Caps” in the
“Key UsageTips” section.
Burner flames
are uneven,
yellow and/or
noisy
Compare the flame to the illustrations below. If the flames look like A, call for
service. Normal flames look like B or C. If LP (propane) gas is being used, the
cooktop may have been converted improperly. Contact a service technician or
refer to the “Assistance or Service” section in the Use and Care Guide.
A burner port (hole) may be clogged. Refer to “Cleaning the Burners: Tips” in the
“Key Usage Tips” section.
Check to be sure the burner caps are positioned correctly. Refer to “Placement
of Burner Spreaders and Caps” in the “Key Usage Tips” section.
When a knob
is pushed, all
burners spark
Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the
position.
Burner is
making a
popping noise
If the burner is wet or dirty, clean and/or let the burner dry.
Excessive
heat around
the cookware
on cooktop
Be sure the cookware is approximately the same size as the cooking area and surface burner.
Cookware should not extend more than ½" (13 mm) outside the cooking area.
Adjust the flame so that it does not wrap around the cookware.
Cooking
results are not
what expected
Check the following:
Be sure the proper cookware is being used. Refer to the “Cooking with Your Cooktop” section.
Check the heat level. Refer to “Excessive heat around the cookware on cooktop.
Check the level of the cooktop. Refer to the Installation Instructions.
Flame too
High or too
Low
Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.
Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the gas
line pressure is correct.
If you
experience
Recommended Solutions
Yellow Flames
Call for Service
A
Yellow Tips on
Outer Cones
Normal for LP Gas
B
Soft Blue
Flames
Normal for
Natural Gas
C
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