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Troubleshooting
English52
Troubleshooting
Checkpoint
Problem Action
The product does not
turn on.
• Tap Power to turn the product on.
• Make sure the power cord is properly plugged in.
• Make sure the circuit breaker is on.
• Make sure the power cord is plugged into a power outlet
rated for this product.
The product does not
operate.
• Make sure the door is closed, and then tap Start/Pause .
• If you hear water owing or boiling sounds, the product is
preparing for a steam process. This is normal.
• Make sure Child Lock is off.
• The product may not operate if you have used any liquid
other than water. Please contact a Samsung service centre.
The product makes
sounds.
• The product may generate sounds when the compressor
operates. This is normal.
• The product may generate sounds when it circulates air. This
is normal.
• The product may generate sounds before and during a steam
process. This is normal.
• The product may generate sounds to pump out and drain the
water. This is normal.
• When opening the door, sounds may come from the Rell
Tank when the water is owing through the pipe. This is
normal.
• If noises become louder, contact a Samsung service centre.
The control panel
does not work.
• After plugging in the product, wait for a moment and try
again. The control panel will respond 10 seconds after the
power cord has been plugged in.
• Clean the control panel and try again. If the problem
continues, contact a Samsung service centre.
The product vibrates.
• Make sure the product is installed on a solid, level surface.
• Make sure the product is level.
The Rell Tank is
empty after one use.
• The product consumes more water the rst time it is used.
This is normal.
Steam or air is
coming out from the
door.
• Make sure there are no items caught in the door.
• Make sure the door is properly closed.
Untitled-11 52 2019-12-31 PM 3:05:57
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