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49-60815 Rev. 1 27
The Problem Solver
Built-In Refrigerators
Questions?
Use this
problem
solver!
PROBLEM POSSIBLE CAUSE
WATER DISPENSER
DOES NOT WORK
Water supply line turned off, restricted or not connected. Call
your installer for proper water supply line connection.
Water filter clogged. Replace the filter or use the filter bypass
plug.
The CONTROL LOCK on the dispenser has been activated.
To unlock the dispenser, touch CONTROL LOCK for 3
seconds.
Air may be trapped in system. Press the dispenser arm for at
least 2 minutes.
ICE DISPENSER DOES
NOT WORK
Ice bin improperly installed. See Ice storage bin.
Icemaker turned off or water supply turned off. Turn on
icemaker or water supply.
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cubes.
Irregular ice clumps in storage bin. Break up with fingertip
pressure and discard remaining clumps.
Large clumps of ice can form with low ice usage. Switch
between Cubed and Crushed. Dispense ice. Switch back to
the original ice selection and dispense again.
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setting, one position at a time, until clumps do not form.
Water filter clogged. Replace the filter or use the filter bypass
plug.
The CONTROL LOCK on the dispenser has been activated.
To unlock the dispenser, touch CONTROL LOCK for 3
seconds.
WATER SPURTING FROM
DISPENSER
Newly installed filter cartridge. Run water from the dispenser
for 1 1/2 gallons (5.7 liters) (3 mins) .
NO WATER OR ICE
PRODUCTION
Water supply line turned off, restricted or not connected. Call
your installer for proper water supply line connection.
Water filter clogged. Replace the filter or use the filter bypass
plug.
CUBED ICE WAS
SELECTED BUT
CRUSHED ICE WAS
DISPENSED
Last setting was CRUSHED ICE. A few cubes were left in the
crusher from the previous setting. This is normal.
If continual crushed ice is dispensed while cubed ice is
selected, adjust ice bin. See Ice storage bin.
FOOD IS NOT THAWING/
CHILLING IN CLIMATE
CONTROL DRAWER
Packaging. Increase time or re-package in plastic.
Wrong weight selected. Select a larger weight.
Item with high fat content. Select a larger weight.
SELECT TEMP FEATURE
ON CLIMATE CONTROL
DRAWER IS NOT
WORKING
Fresh Food temperature control is set at warmest setting. This
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feature is disabled when the Fresh Food control is set at the
warmest setting.
CLIMATE CONTROL
DRAWER CONTROLS DO
NOT WORK
Control Lock feature is active. Press and hold the CONTROL
LOCK pad on the Climate Control drawer for 3 seconds.
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