User Manual GE Monogram ZISS420DKBSS 42" Built-In Side-by-Side Refrigerator

Returning a Part
- If you ordered a part online that you would like to
return, please start by requesting a Return Materials
Authorization (RMA). Once you complete and submit the
return form, you will receive a confirmation email within
approximately 20 minutes. Print the shipping label
included in the email and attach to the outside of your
package. The label contains the RMA number and
correct warehouse address for your return. To receive
credit for returned part and accessories, all items must
be in sellable condition. Please allow one billing cycle
for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the part or accessory was shipped to you from our
warehouse. The part or accessory may be returned for a
$15 re-stocking fee between 31 and 90 days from
shipment. After 90 days the part or accessory may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason for the return is determined to be our error, we
will refund the shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered
online, please call 1-800-477-6186 for assistance, Hours
of operation: Monday - Friday, 9:00 am to 6:00 pm
Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current
item and place a new order for the item you need.

In order to return damaged or unneeded parts, you need
to
complete the online returns process and get a Return
Materials
Authorization (RMA) number. Through this process, you
will be
given instructions on how to return the item, including
the return
shipping address. A RMA number is required for a return
and
must be visible on the return package or the return will
not be
processed.

Parts
- If a service part or accessory is no longer available,
there is not
a compatible part we can substitute.
- You may be able to locate the part through another
source.
Check for an authorized GE Appliances Parts distributor
in your
area who may still have the item in inventory. You may
also be
able to find the part by conducting an online search
using the
part number. Some online parts distributors or other
sites that
sell used or refurbished parts may still have the item in
stock.
- If you are unsure which part number you need, locate
the
model number of your appliance and find your model on
our
Parts and Accessories web site. From there you will be
able to
access assembly diagrams that identify replacement
parts from
each section of the appliance. If you are unable to
locate your
model number or find it on our Parts and Accessories
site,
please Contact Us for guided assistance.
Appliances
- When an appliance is no longer manufactured, there is
always
a remote possibility it could still be in stock in a dealer's
inventory. Since we are unable to confirm which models
remain
in stock at dealer sites, use our Where to Buy site for a
listing of
dealers near you to contact. If the model you would like
is not
available with any of those dealers, try expanding your
search
area.
- Our site provides specifications and product
information on
many of our appliances that are no longer
manufactured. If you
cannot find your model on our site, Contact Us for
assistance.
We can often help provide the specifications you need,
or even
assist you with finding a comparable model.
Publications
- Appliances that are 20+ years old may have limited
literature
availability (owner's manuals, installation instructions,
energy
guide labels, templates, and wiring diagrams). If you are
unable
to find literature for your model on our site, Contact Us
for
assistance. In some cases, we may be able to locate the
materials.