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13
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, visit
http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca. In Mexico, visit
http://www.whirlpool.mx/servicio.
Contact us by mail with any questions or concerns at the address below.
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Center
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
In Mexico:
Whirlpool México, S. de R.L. de C.V.
Antigua Carretera Roma Km 9 S/N
Col. El Milagro, Apodaca, N.L.,
Mexico, C.P. 66634
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate A household fuse has blown or a circuit breaker has tripped: Replace the fuse or reset
the circuit breaker. If the problem continues, call an electrician.
Cooktop isn’t wired properly: See the Installation Instructions.
Cooktop will not
operate
Control knob set incorrectly: Push in knob before turning to a setting.
One or more burners stopped working during use: Allow the cooktop to cool down for 30 minutes, Then turn
the burner on again.
Control Lock is not set: Press and hold “Control Lock” for 3 seconds
Excessive heat around
cookware on cooktop
Cookware is not the proper size: Use cookware about the same size as the surface cooking area, element,
or surface burner. Cookware should not extend more than ½” (1.3 cm) outside the cooking area.
Cooktop surfaces become hot: When cooktop is in use, the entire cooktop area may become hot.
Cooktop cooking
results not what
expected
Proper cookware is not being used: See the “Cookware” section.
Control knob is not set to the proper heat level: See the “Cooktop Controls” section.
Cooktop is not level: Level the cooktop. See the Installation Instructions.
Certain power levels seem to take longer to cook food or some power levels do not perform as well
as usual: The cooktop regulates the temperature of the internal components and automatically reduces the
power of all the elements in use without any visual or audible feedback. Allow the cooktop to cool down for
30 minutes to resume normal cooking performance. See “To Use” in the “Cooktop Controls” section.
Cooktop is beeping Key is pressed and held: Remove any objects left on the control area, or wipe any debris from the control
panel surface. If the cooktop continues beeping for longer than 15 minutes, the control panel will lock, and
the F2E1 code will appear in the display. See “Cooktop is displaying F2E1 code” in this section.
Cooktop has ashing
lights
The lights on the cooktop are ashing on and off: All cooktop control panel lights ash on and off,
indicating that one or more keys are permanently pressed. Follow the steps below.
1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See “General Cleaning” section.
3. If the cooktop lights continue to ash, disconnect power or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If the lights continue to blink on and off, call for service.
Cooktop is displaying
F2E1 code
Cooktop is displaying F2E1, indicating that one or more keys are permanently pressed: Follow the
steps below.
1. Make sure the cooktop controls are off.
2. Clean the cooktop touch control panel thoroughly. See the “General Cleaning” section.
3. Disconnect power or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If error returns after 1 minute, call for service.
All cooktop control panel lights On
Hold
3 sec
Wifi Timer
ON
OFF
ON
OFF
ON
OFF
ZONE
SIZE
ZONE
SIZE
OK
ON
OFF
WARM
ZONE
Hold
3 sec
Wifi Timer
ON
OFF
ON
OFF
ON
OFF
ZONE
SIZE
ZONE
SIZE
OK
ON
OFF
WARM
ZONE
All cooktop control panel lights Off
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