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21
PROBLEM POSSIBLE CAUSES RECOMMENDED SOLUTIONS
The Air Conditioner Will
Not Start
The air conditioner is unplugged. Make sure the power supply cord is plugged into a
grounded 3 prong outlet.
The fuse is blown/circuit breaker is tripped. Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
Power failure The unit will automatically restart when power is
restored. There is a protective time delay (approximately
3 minutes) to prevent tripping of the compressor
overload. The unit may not start normal cooling for
3 minutes after it is turned back on.
The power cord reset button is tripped. Press the reset button located on the power cord plug.
If the reset button will not stay engaged, discontinue
use of the air conditioner and contact a qualified service
technician.
The Air Conditioner Is
Not Cooling Properly
Airflow is restricted. Make sure there are no curtains, blinds, or furniture
blocking the front of the air conditioner.
The temperature control is not set correctly. Lower the set thermostat temperature.
The air filter is dirty. Clean the filter. See the “Air Conditioner Care” section.
The room is too warm. Allow time for the room to cool down after turning on the
air conditioner.
Cold air is escaping. Close all open doors and/or windows where warm air
may be entering.
The cooling coils are frozen. See “The Air Conditioner Is Freezing Up” below.
The Air Conditioner Is
Freezing Up
Ice is blocking the airflow. Turn off the unit and allow it to thaw until the ice has
melted, then operate on a higher fan speed. If this
continues to occur, contact customer service for
additional help.
The Remote Control Is
Not Working
Batteries are inserted incorrectly. Check that the batteries are inserted in the correct
direction.
Batteries are dead. Replace the batteries and dispose of them in a
responsible manner.
Before calling for assistance or service, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial numbers of your appliance. This information will
help us to better respond to your request.
Call XLS Products Customer Service toll free:
1-800-207-1156.
Our consultants provide assistance with:
■ Features and specications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts.
■ Specialized customer assistance.
■ Referrals to local dealers, repair parts distributors, and service
companies. XLS Products-designated service technicians
are trained to fulll the product warranty and provide after-
warranty service, anywhere in the United States.
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at:
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
Call XLS Products Customer Service toll free:
1-800-207-1156.
Our consultants provide assistance with:
■ Features and specications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts.
■ Referrals to local dealers, repair parts distributors, and service
companies. XLS Products-designated service technicians
are trained to fulll the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at:
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
ASSISTANCE OR SERVICE
In the USA
In Canada
PROBLEM POSSIBLE CAUSES RECOMMENDED SOLUTIONS
Water Is Dripping
From the Unit on the
Outdoor Side
The weather is hot and humid. This is normal during periods of high humidity.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
Water Is Dripping Inside
the Room
The air conditioner is not properly leveled.
The air conditioner should slope slightly downward
toward the outside. Level the air conditioner to provide
a downward slope toward the outside to ensure proper
drainage. See the “Installation Instructions” section.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
Water Collects in the
Base Pan
Moisture removed from the air is collecting
in the base pan.
This is normal. Water that collects in the base pan will
evaporate to the outside air. This helps with the unit's
cooling process.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
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