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13
Troubleshooting
If you experience Possible Causes Solution
Washer Not Performing as Expected (cont.)
Not cleaning or
removing stains.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Using too much detergent. The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric-softener
staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Incorrect dispenser
operation.
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Fabric damage. Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is
tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may have
been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment-care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Odors. Monthly maintenance not done as
recommended.
See “Cleaning Your Washer” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s
directions.
See “Cleaning your Washer” section.
Lid locked light is
ashing.
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused
using the START/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage
to your garments.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
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