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* Calls are charged at the standard local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Getting in touch
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your vacuum cleaner.
• The dirt container may not be correctly tted, remove the dirt container from
the vacuum cleaner and check it’s assembled correctly, ret ensuring it’s locked
into place.
• The separator/shroud are blocked. Go to ‘Taking care of your machine’
• The separator/shroud are incorrectly tted. Go to ‘Taking care of your machine’
• The lter may be clogged, clean the lter. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care
of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
• The lters may be clogged, clean the lter. Go to ‘Taking care of your machine’.
• The plug may not be fully pushed into the electrical socket.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the lters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the lters you will
need to wait 24 hours for the lters to fully dry before putting them back
into the vacuum cleaner).
SolutionProblem
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing maintenance/
troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing
Why won’t the vacuum
cleaner pick up?
Why does my vacuum
cleaner have no power?
Why is dust escaping
from the vacuum?
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