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WARNING! Make sure that the
temperature is more than 0 °C before
you use the appliance again. The
manufacturer is not responsible for
damages caused by low temperatures.
TROUBLESHOOTING
WARNING! Refer to Safety chapters.
INTRODUCTION
The start of the appliance does not occur or it
stops during operation.
First try to find a solution to the problem (refer to
the table). If not, contact the Authorised Service
Centre.
With some problems, the acoustic signals operate.
The red indicator of the button Start/Pause flashes
and one of the phase indicators comes on, to show
an alarm code:
• - The appliance does not fill with water
properly.
• - The appliance does not drain the water.
• - The appliance door is open or not closed
correctly. Please check the door!
• The indicator of button Start/Pause flashes in
red 11 times and 1 (or 2 or 3) time(s) in green:
the mains supply is unstable. Wait until the
mains supply is stable and the appliance
automatically starts operating.
WARNING! Deactivate the appliance
before you do the checks.
POSSIBLE FAILURES
Problem Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is not a damaged fuse in the fuse box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Deactivate the Child Lock function if it is on (if available).
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose and the filter of the valve
are not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
• Make sure that the drain hose is in the correct position. The hose
may be too low.
16
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