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If you find your camera is not powering on, please try
the following:
• Please check whether the outlet is working properly or
not. Try to plug the camera into a dierent outlet and
see whether it will work.
• Please check whether the DC adapter is working or not.
If you have another 5V/1A power adapter which is
working, please try with another power adapter and see
whether it will work.
• If it still won’t work, please contact Reolink support.
set the mode to Auto to activate the IR lights.
• Upgrade your camera's firmware to the latest version.
• Restore it to factory settings, and check the IR light
settings again.
• If the problem goes on, contact Reolink Support.
If you fail to upgrade the firmware for the camera, try
the following:
• Confirm the current firmware version of the camera.
• Make sure the firmware you download in the download
center is the correct one.
• Make sure the network of your computer is smooth.
If it still won’t work, please contact Reolink support.
• Fail to upgrade the firmware
If you find the IR LEDs of your camera stop working, try
the following:
• Go to Device Settings and check whether you have
enabled Infrared Lights, if it’s disabled, please turn it on.
• Please go to Live View and check the Day/Light mode,
• IR LEDs Stop Working
Troubleshooting
• IP cameras is not powering on
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