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Troubleshooting Tips
SURFboard SB6190 Cable Modem • User Guide
19
365-095-28610 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Modem Problem
Possible Solution
Cannot Access the
Internet
Check that all cable and power connections on your
cable
modem
and computer are properly connected.
Check that the
Power and Online LEDs on the front panel are lit
up solid
.
If neither of the above
solutions resolves the problem, contact
your service provider for assistance
.
Front Panel LED Icons and Error Conditions
The SB6190 front panel LED icons provide status information for the following error conditions:
Table 6: Front Panel LED Icons and Error Conditions
LED Icon
Status
If, During Startup:
If, During Normal Operation:
Off Modem is not properly plugged
into the electrical outlet
Modem is unplugged
Blinking Downstream receive channel
cannot be acquired
Downstream channel is lost
Blinking Upstream send channel cannot
be acquired
Upstream channel is lost
Blinking IP registration is unsuccessful IP registration is lost
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