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ENGLISH-36
Troubleshooting
Symptom Checklist
Samsung Connect App
cannot be installed.
fSamsung Connect App operates on Andorid OS 6.0 or higher, iOS 10
or higher.
fThe supporting OS version for Samsung Connect App may change
later.
fFor rooted smart devices, standard installation and use will not be
guaranteed.
A message of product
registration failure appears.
fTry the product registration procedure again by referring to the
pop-up messages.
fPlease refer to the “Setting up the wireless router” in the user
manual.
fPlease refer to the steps for completing the product registration in
the user manual section "Adding a device to the Samsung Connect
APP".
fWhen the product registration fails repeatedly, reset the POWERbot
and Smartphone, run the Samsung Connect App again and try the
product registration.
fThe same Samsung account should be used for the login of App and
product registration.
fAll users should use the Samsung account issued by the same
country.
During product registration,
recharging button is
pressed and held as
instructed but the next step
does not appear.
fPress the recharging button until you hear it beep.
fIf the next step does not appear within several seconds, press the
recharging button one more time.
During product registration,
the wireless router I want
to connect cannot be
searched.
fCancel the product registration, run the Samsung Connect App
again, and try the product registration again.
During product registration,
the AP password
1111122222 is not input
correctly.
fPress and hold the “[Robot Vacuum] Samsung” on the network list
and delete the network to initialize the password.
During product registration,
the password of the
connecting wireless router
is not input correctly.
fCancel the product registration, run the Samsung Connect App
again, and try the product registration again.
fPress and hold the wireless router you want to connect on the
network list, and delete the network to initialize the password.
A connection cut between
the Samsung Connect
App and the POWERbot
occurs though the product
registration is completed.
fRefresh the screen and wait.
fRun the Samsung Connect App again.
fCheck whether there is an internet connection problem. Especially,
a rewall may interrupt standard operation.
VR7000_EN_DJ68-00763D-09_SA.indd 36 2017-12-19 오후 4:18:17
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