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72
NS-40D420NA18 / NS-40D420MX18 / NS-49D420NA18 / NS-55D420NA18 / NS-55D420MX18
www.insigniaproducts.com
INlink (CEC-compatible) device
button
does not
work.
• Make sure that the Button Lock
option is set to Off. See Locking the
power button on your TV on page 58.
• Unplug the power cord, wait a few
seconds, then plug the cord back in
and turn on your TV.
TV keeps
turning off.
• Make sure that the sleep timer is not
turned on. See Setting the sleep timer
on page 61.
A retail
banner is
displayed.
•You selected Store Display Mode
when you ran the Easy Setup wizard.
Run the Easy Setup wizard and select
Home User Mode on the Viewing
Environment screen. See Customizing
TV settings on page 66.
Problem Solution
My TV is not
displaying the
video from
the connected
CEC device.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device for more
information.
• Press INPUT and make sure that the
correct video input source is selected.
See Selecting the video input source
on page 37.
• Make sure that the INlink feature is
turned on. See Turning INlink on or off
on page 40.
• Try adjusting the TV picture. See
Adjusting the TV picture on page 46.
Problem Solution
My TV is not
playing the
audio from
the connected
CEC device.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
•Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
Adjusting sound settings on page 48.
• Make sure that the TV speakers are
turned on and not muted. See
Adjusting sound settings on page 48.
• Make sure that the INlink feature is
turned on. See Turning INlink on or off
on page 40.
• If you have connected an HDMI CEC
audio receiver, adjust the volume on
the receiver. When your TV detects an
audio receiver, the TV speakers turn
off and sound plays through receiver
speakers only.
• If you are using a home theater
system, soundbar, or external speaker
system, make sure that it is turned on
and is not muted.
• If you are using a home theater
system, soundbar, or external speaker
system, make sure that you have
selected the correct output mode.
• If you are using a home theater
system, soundbar, or external speaker
system and have connected it with a
digital audio cable, select Digital
Audio Format/Audio Delay on the
Audio menu, then set Audio Format
to PCM. See the Digital Audio
Format/Audio Delay option in
Adjusting sound settings on page 48.
Problem Solution
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