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52 English
Troubleshooting
Troubleshooting
DRAWER
Problem Possible cause Solution
The Drawer
does not slide
smoothly or
drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See the
page 46.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
The Warming
drawer will not
work.
A fuse in your home may
be blown or circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The controls are not set
correctly.
See the chapter on using the
warming drawer on pages
39-39.
Excessive
condensation in
the drawer.
There is liquid present in
the drawer.
Remove the liquid.
Uncovered foods. Cover food with a lid.
The temperature is set too
high.
Adjust the temperature to a
lower setting.
Food dries out
in the warming
drawer.
Moisture is escaping. Cover food with a lid.
The drawer is not fully
closed.
Push the drawer in until the
latch engages.
Problem Possible cause Solution
Strong odor. An odor coming from
the insulation around
the inside of the oven is
normal for the rst few
times the oven is used.
Operate the oven at the bake
setting at 400 °F for 1 hour.
Fan noise. A convection fan may
automatically turn on and
off.
This is normal operation and
not a system failure. Use the
oven as usual.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks were cleaned in a
self-cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel
and wipe the edges of the oven
racks with the paper towel.
Oven door
closes faster/
slower than
normal
The soft closing hinges
contain a damping
uid that is affected by
temperature.
This is normal. If the oven is
in a cold environment, the
door will close slower than it
will in a warmer environment.
A warmer than normal
environment, such as when
cooking, may cause the door to
close slightly faster.
Failure of the soft closing
doesn’t imply a system failure.
The oven operates normally
regardless of the soft closing
mechanism. However, if the
problem continues, contact a
local Samsung service center.
NE59N6650W_DG68-01049A-01_EN+MES+CFR.indb 52 7/10/2018 12:10:21 PM
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