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English 49
Troubleshooting
Problem Possible cause Solution
The surface
unit frequently
cycles on and
off.
The surface unit
stops glowing
when changed
to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation and
not a system failure. Use the
cooktop as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not use
chemical or corrosive agents.
These agents may damage the
surface of the product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid
across the cooktop surface.
Problem Possible cause Solution
Brown streaks
or specks.
Boilovers have been
cooked onto the surface.
Wait until the surface cools
down. Then, use a scraper to
remove those impurities. Use
the blade scraper to remove
soil.
See the section on the care and
cleaning of the glass cooktop
on pages 44-45.
Areas of
discoloration
with metallic
sheen.
Mineral deposits from
water and food have been
left on the surface of the
cooktop.
Remove using a ceramic-glass
cooktop cleaning cream.
Use cookware with clean, dry
bottoms. Clean the cooktop
with a ceramic cleaning agent
regularly every week.
“Cracking” or
“popping” sound.
This is the sound of the
metal heating and cooling
during both the cooking
and self-cleaning functions.
This is normal operation and
not a system failure. Use the
oven as usual.
NE59N6650W_DG68-01049A-01_EN+MES+CFR.indb 49 7/10/2018 12:10:21 PM
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