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User Manual
- Owner's manual - (English, French, Spanish)
- Warranty - (English)
- Installation
- Operations
- Maintenance
- Troubleshooting
- Specifications
- LIMITED WARRANTY (U.S.A.)
- Warranty (CANADA)
Table of contents
User Manual Samsung WA45T3200AW/A4 Washer
Installation
Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when using it.
WARNING
Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve, heater and pump.
Unpacking your washer
WARNING
Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach.
CAUTION
When unpacking the washer, 2 person collaboration is needed. To remove the cushion bottom of the packing materials, forward dumping is strictly prohibited.
When you lay the washer down to remove carton base, should protect the side of washer and lay it carefully. Never lay your washer on its back or front.
Overview of your washer
Make sure all the parts are included in the product package. If you have a problem with the washer or the parts, contact a local Samsung customer center or the retailer.
Parts supplied
Parts not supplied
Tools needed for installation
NOTE
- If you lose an accessory and want to purchase a replacement, contact the Samsung service center (1-800-SAMSUNG (1-800-726-7864)).
- The design of the parts and accessories may differ from the pictures above.
- Their design is subject to change without notice for product improvement.
- Do not reuse old hoses. Only use new water supply hoses when you install the washer. Old water supply hoses can leak or burst causing flooding and property damage.
- Confirm that there are rubber washers inside each coupling of the water supply hoses.
Basic location requirements
Electrical
- 120 Volt 60 Hz 15 AMP fuse or circuit breaker.
- Individual branch circuit serving only your Washer is recommended.
- Your washer is equipped with a power cord.
CAUTIONGrounding
Electrical grounding is required for this appliance.
WARNINGImportant safety precautions
To prevent unnecessary risk of fire, electrical shock or personal injury, all wiring and grounding must be done in accordance with the National Electrical Code ANSI/ FNPA, No.70 Latest Revision and local codes and ordinances. It is the personal responsibility of the appliance owner to provide adequate electrical service for this appliance.
CAUTIONWater
NOTE
- Have water faucets easily accessible.
- Turn off faucets when the washer is not in use.
- Periodically check that there is no leakage from the water inlet hose fittings.
WARNINGDrain facility
The recommended height of the standpipe is 39 in (99 cm). The drain hose must be routed through the drain hose clip to the standpipe. The standpipe must be large enough to accept the outside diameter of the drain hose. The drain hose is attached to the washer at the factory.
Flooring
Location considerations
Do not install your washer in areas where water may freeze, since your washer will always retain some water in its water valve, pump, and hose areas. Frozen water can damage the belts, the pump, hoses, and other components.
Alcove or closet installation
Minimum clearances for closet and alcove installations:
If the washer and dryer are installed together, the closet front must have at least a 72 in2 (465 cm2) unobstructed air opening. Your washer alone does not require a specific air opening.
Recessed area
Side view - closet or confined area
Step-by-step installation
STEP 1 Selecting a location
NOTE
- Before you install the washer, make sure the location:
- Has a hard, level surface without carpeting or flooring that may obstruct ventilation.
- Is away from direct sunlight.
- Has adequate ventilation.
- Is not exposed to freezing temperatures (temperatures under 32 °F or 0 °C).
- Is away from heat sources such as oil or gas.
- Has enough space so that the washer doesn’t rest on its power cord.
STEP 2 Connecting the water supply hose
CAUTION
CAUTION
CAUTION
1. Connect the ends of the water supply hoses to the hot and cold faucets.
2. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a plier.
CAUTION
NOTE
3. Place the unconnected ends of the hoses into a bucket and open the faucets connected to the two water supply hoses for 10 or 15 seconds to remove any foreign substances from the hoses. Close the faucets before continuing.
4. Connect the ends of the water supply hoses to the water supply intake connections at the back of the washer.
CAUTION
5. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a plier.
NOTE
NOTE
CAUTION6. Turn on the hot and cold water supplies and check all the water supply intake connections and the faucets for water leaks.
STEP 3 Connecting the drain hose
The end of the drain hose can be positioned in three ways:
In a Wall standpipe or Floor standpipe
NOTE
- Make sure that the connection between the drain hose and the standpipe is not airtight.
In a laundry tub
NOTE
Connect the hose guide (A) within 3~5 in (7.6~12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.
NOTE
The drain hose can be installed to a 96 in (245 cm) maximum, but the draining capability can be reduced at this height. It can cause the washer to have an odor because of remaining water in the drain system.
STEP 4 Leveling your washer
See if the washer is level by checking the position of the tub:
1. Slide the washer into position.
2. Open the lid of the washer, and pour the water into the tub to just below the pulsator level.
3. If the washer is level, the pulsator (A) is positioned at the center of the water as shown in the figure. If not, level your washer by turning the front leveling feet clockwise or counterclockwise as necessary.
NOTE
- Turn the front leveling feet clockwise (B) to lower the washer, and counterclockwise (C) to raise the washer.
- Number of leveling feet may differ depending on the models.
STEP 5 Powering your washer
Plug the power cord into a 3-prong, well grounded 120 volt 60 Hz approved electrical outlet protected by a 15-amp fuse or comparable circuit breaker. Your washer is grounded through the third prong of the power cord when plugged into a three-prong grounded electrical outlet.
Test run
Make sure that you install your washer correctly by running the RINSE+SPIN after the installation is complete.
STEP 6 Running a test cycle
Run a test cycle as follows to check if your washer is properly installed.
NOTE
NOTE4. Leveling your washer” section on page 24 for instructions.
STEP 7 Run calibration (recommended)
Calibration ensures accurate weight detection by the washer. Make sure the tub is empty before running calibration.
- Press Power to turn on the washer.
- Press and hold Temp. and Soil simultaneously for 3 seconds.
- Press Start/Pause to start calibration.
- The tub rotates clockwise for approximately 2 minutes.
- When complete, “0” appears on the display, and the washer turns off automatically.
Before you start
WARNINGLoading your washer
- Fill the tub with dry, unfolded clothes evenly around in order to enhance washing efficiency and prevent excess wear, or wrinkling of the load.
- For optimal washing performance, make sure the laundry is piled up evenly.
- Wash delicate items such as bras, hosiery, and other lingerie in the Delicates cycle with similar lightweight items.
- When washing big bulky items or a few smaller items that don’t fill the tub completely – a rug, a pillow, stuffed toys, or one or two sweaters, for example – add a few towels to improve spin performance.
- Do not insert bulky items except for Bedding in this cycle.
NOTE- When washing heavily soiled loads, do not overload your washer to ensure good cleaning results.
CAUTION
- Inflatable items may cause damage to the laundry or the machine during the wash or drying process.
- Regardless of the size, blankets or quilts are safer and cleaner to wash one item at a time. Two different-sized blankets in the same load may compromise the drying performance due to unbalanced loads.
CAUTION- Any exposed part of the laundry may cause damage to the machine or the laundry itself, or a water leak.
- Do not overload the tub. Make sure no part of the laundry is exposed outside of the tub.
To add a forgotten item:
- Press START/PAUSE to pause the washer.
- Wait for the door to unlock automatically, and then open the door.
- Add the item, close the door, a nd then press START/PAUSE. The cycle will resume.
Getting started
NOTE8. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain.
NOTE
- When the cycle is complete, the Door Lock indicator will go out.
- Pressing POWER cancels the cycle and stops your washer.
- The Wash, Rinse, and Spin indicators will illuminate during those portions of the cycle.
Operations
WARNINGControl panel
-
Hot - Whites and heavily soiled, colorfast items.
- Warm - Colorfast items.
- Eco Warm - Moderately soiled, colorfast items; most wrinkle-free items.
- Cool - Brightly colored, very lightly soiled items.
- Cold - Cold water with no warm water added.
NOTE
- If you select the Cold option, all the lamps for the water temperature options are turned off.
- Extra Rinse: Change from spray rinse mode to deep rinse mode, and rinse once again. Press and hold Temp. for 3 seconds.
04 Water Level
NOTE05 Soil
Press to change the soil level for the current cycle.
06 POWER
Press once to turn your washer on. Press again to turn your washer off. If the washer is left on for more than 10 minutes without any buttons being pressed, the power automatically turns off.
07 START/PAUSE
Press to pause and restart cycles.
Cycle overview
CAUTION
- Do not wash waterproof items and non-waterproof items together.
- Check the specification label on the fabric item and see if the item is waterproof.
- Use the BEDDING/WATERPROOF cycle for waterproof or water- resistant items such as plastic mats, ski pants, raincoat and comforters which hardly absorb water.
Options
Child Lock
Child Lock disables the START/PAUSE button while the washer is operating. This is to prevent children from playing with the washer.
Activating the Child Lock function
Press and hold the Temp. and Water Level buttons simultaneously for approximately seconds.
- Child Lock disables the START/PAUSE button while the washer is operating.
- The Child Lock Indicator blinks.
Using the Child Lock function
If the lid is opened when the Child Lock function is on, “dC” is displayed and an alarm sounds.
- If the water level in the tub is above the safe water level, “dC” is displayed on the LED display and the washer starts to drain water by force after 30 seconds.
- If the water level in the tub is above the safe water level and the Child Lock function is turned on while the lid is open, “CL” is displayed on the LED display, even if the washer is turned off, and the washer drains water by force.
- When Child Lock is on and the washer is off, if the water in the tub is above the safe water level and the lid is opened, "CL” is displayed on the LED display. No alarm sounds, but the washer drains the water. When the draining operation finishes, the power automatically turns off again.
- If you activate the Child Lock function while the washer is running, the Start/ Pause button will not work.
- After the compulsory drain, “CL” blinks at 1 second intervals and the washer enters the “CL” mode. (When the washer is in the “CL” mode, only the Power button works.)
- To cancel the “CL” mode, turn the power off and then on again.
- To cancel the “dC” mode, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold Temp. and Water Level simultaneously for at least 3 seconds.
NOTE
Adding laundry when Child Lock is on
To add laundry, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold Temp. and Water Level simultaneously for at least 3 seconds. See the “Pause Option” section on page 36 for additional details.
Deactivating the Child Lock function
Press and hold both Temp. and Water Level simultaneously for approximately 3 seconds.
- When you deactivate the Child Lock function, the Child Lock indicator is turned off.
- The Child Lock function prevents children or the infirm from accidently operating the washer and injuring themselves.
Washing clothes using the cycle selector
Your new washer makes washing clothes easy, using Samsung’s “Fuzzy Control” automatic control system. When you select a wash program, the machine will set the correct temperature, washing time, and washing speed.
- Press POWER.
- Open the lid.
- Load the articles of clothing one at a time loosely into the drum, without overfilling it.
- Add liquid (or powder) detergent, softener, and/or bleach (if necessary) to the appropriate compartments. See the "Detergent use" section on page 37.
- Close the lid.
- Use the Cycle Selector to select the appropriate cycle according to the type of material: NORMAL, HEAVY DUTY, DEEP WASH, BEDDING/WATERPROOF, QUICK WASH, DELICATES, and RINSE+SPIN. The relevant indicators will illuminate on the control panel.
- At this time, you can control the wash temperature and the number of rinse cycles by pressing the appropriate option button.
- Press START/PAUSE and the wash will begin. The process indicator will light up and the remaining time for the cycle will appear in the display.
Pause Option
To remove or add laundry items, follow these steps:
1. Press START/PAUSE to unlock the lid.
NOTE2. Remove or add laundry items.
3. Close the lid, and then press START/ PAUSE to restart the wash.
NOTEWhen the cycle is finished:
After the total cycle has finished, the power will turn off automatically.
- Open the lid.
- Remove laundry.
ATC (Auto Temperature Control)
ATC is the control function that the washer controls water temperature with temperature sensor (thermistor).
NOTE
Because there are numerous water temperatures depending on the customer’s environments (cold areas, warm areas, various water temperatures, settings of heater temperature, etc.), ATC function in our washer maintains the certain level of wash temperature to output the best washing performance at each cycle.
NOTE
If you select NORMAL cycle, this cycle is the regulation and UL cycle. Since new washers must reduce the amount of energy usage as a first priority, customers will notice more cold water entering the washer. But, this is normal, not a problem.
In those regulation cycles, Hot temperature is similar to acceptable adult bath-water temperature and warm temperature is similar to comfortable swimming-pool water temperature.
NOTEDetergent use
- For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.)
WARNING
For best results, use HE detergents only. Do not use regular detergent, organic detergent, natural detergent or HE detergents with natural ingredients (such as vinegar, baking soda).
NOTEFeatures
Automatic dispenser
NOTE
- Never exceed the manufacturer’s recommendations when adding detergent.
- This compartment holds liquid detergent for the main wash cycle, which is added to the load at the beginning of the cycle.
- When using powdered detergent, remove the liquid detergent compartment from the detergent drawer. The washer will not dispense powdered detergent from the liquid detergent compartment.
To add detergent to the automatic dispenser:
- Open the dispenser drawer.
- Load the recommended amount of liquid or powder) detergent into the detergent compartment before you start your wash.
- Close the drawer slowly and smoothly to avoid spilling, splashing, or premature dispensing of the contents.
NOTE
NOTELoading the Liquid (or Powder) detergent compartment
- Pour the recommended amount of laundry detergent directly into the detergent compartment before starting your washer.
- If you are using color-safe bleach, add it with the detergent to the detergent compartment.
NOTE
NOTELoading the Bleach compartment
CAUTION
1. Add chlorine bleach to the bleach compartment (B). DO NOT exceed the bleach compartment.
NOTE
- Avoid splashing or over–filling the compartment.
- Never pour undiluted liquid chlorine bleach directly onto the load or into the tub. It is a powerful chemical and can cause fabric damage, such as weakening of the fibers or color loss, if not used properly.
- If you prefer to use color–safe, add it to the appropriate detergent compartment. DO NOT pour color–safe bleach into the Bleach compartment.
Loading the fabric softener compartment
- Pour the recommended amount of liquid fabric softener into the softener compartment (C). For smaller loads, use less than one capful.
- Dilute the fabric softener with water until it reaches MAX FILL in the compartment.
- The dispenser automatically releases liquid fabric softener at the proper time during the rinse cycle.
NOTE
- Use the softener compartment ONLY for liquid fabric softeners.
- DO NOT use the Downy Ball* in the fabric softener compartment with this washer. It will not add fabric softener at the appropriate time. Use the detergent compartment. (*Brand names are trademarks of their respective manufacturers.)
- Do not use liquid fabric softener that is too sticky as it may not mix with the water sufficiently.
Maintenance
WARNINGCleaning the exterior
- Turn off the water faucets after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the lid open to allow the inside of your washer to dry out.
- Use a soft cloth to wipe up all detergent, bleach or other spills as they occur.
- Clean the following as recommended: Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.
Cleaning the interior
Storing your washer
- Select the Quick Wash cycle and add bleach to the automatic dispenser. Run your washer through the cycle without a load.
- Turn the water faucets off and disconnect the inlet hoses.
- Unplug your washer from the electrical outlet and leave your washer lid open to let air circulate inside the drum. If your washer has been stored in below–freezing temperatures, allow time for any leftover water in your washer to thaw out before use.
Preserving the top cover and the front frame
Do not place any heavy or sharp objects or a detergent box on the washer. They can scratch or damage the top cover of the unit.
NOTE
Cleaning mesh filter
Clean the mesh filter of the water hose once or twice a year.
NOTECleaning the detergent drawer
The automatic dispenser may need to be cleaned periodically due to laundry additive buildup.
1. Pull the dispenser drawer straight back until it stops.
2. While pushing both sides of the dispenser drawer, lift and pull it to remove.
3. Remove the inserts from the 3 compartments. Rinse the inserts and the drawer with warm water to remove traces of accumulated laundry products.
4. To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.
5. Return the inserts to the proper compartments and replace the drawer by placing the dispenser drawer rail (B) on top of the compartment rail (A) (Tilt the dispenser drawer downward and insert it). Then push the drawer in firmly and slowly.
Seft Clean
Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the SELF CLEAN cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the SELF CLEAN cycle.
- Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
- Press POWER.
- Turn the Cycle Selector to SELF CLEAN.
- Press START/PAUSE. SELF CLEAN begins.
NOTE
- The water temperature for SELF CLEAN is defaulted to Hot. This temperature cannot be changed.
- In the case where residue is present in the washer tub, add 1 cup (8 fl.oz, 240 ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle. Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle.
- If necessary, run a RINSE+SPIN Cycle after the SELF CLEAN cycle has completed to help remove any remaining residue.
CAUTION
- Check the washer tub before using the SELF CLEAN cycle. Remove any remaining water in the tub by running a Spin Only cycle prior to starting the SELF CLEAN cycle.
- If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.
SELF CLEAN reminder
After 20 washing cycles, the SELF CLEAN LED reminder icon and the SELF CLEAN cycle LED will blink on the control panel for an hour and then turn off automatically.
The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 20 cycles have been completed.
Troubleshooting
Checkpoints
If you encounter a problem with the washer, first check the table below and try the suggestions.
Does not turn on.
- Make sure you use rated power for the product.
- Make sure the power cord is completely plugged in.
- Check the fuse or reset the circuit breaker.
Does not start.
- Make sure the door is closed.
- Make sure the water taps are open.
- Make sure to press or tap START/PAUSE to start the washing machine.
- Make sure Child Lock is not activated.
- Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
- Was the door opened during the spinning cycle? Close the door, and press or tap START/PAUSE to resume.
- The machine enters Standby or is in a soaking cycle. Please wait.
- Check the fuse or reset the circuit breaker
Water is not supplied.
- Make sure you press or tap START/PAUSE after selecting the water supply.
- Make sure the water taps are open.
- Is the filter net at the water supply hose connector clogged?
- Clean the filter net by brushing with a toothbrush.
- Is the water supply cut off? If the water supply is cut off, close the tap and power off.
- Straighten the water supply hoses.
- Open and close the door, then press or tap START/PAUSE.
- If the water pressure is low, it takes longer to start washing.
- If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level.
After a cycle, detergent remains in the automatic dispenser.
- Make sure the washing machine is running with sufficient water pressure.
- Make sure the detergent drawer is properly inserted.
- Remove and clean the detergent drawer, and then try again.
Vibrates excessively or makes noise.
- Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine.
- Make sure the washing machine is not contacting any other object.
- Make sure the laundry load is balanced.
- Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.
- Make sure the space around the washing machine is free of objects.
- Humming is produced normally during operation.
- Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete.
Stops.
- Plug the power cord into a live electrical outlet.
- Check the fuse or reset the circuit breaker.
- Close the door, and press or tap START/PAUSE to start the washing machine. For your safety, the washing machine will not spin unless the door is closed.
- Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
- There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start.
- Make sure the inlet hose screens at the taps are not clogged.
- Periodically clean the screens.
- This problem occurs temporarily due to low voltages, and will be solved when power recovers.
Fills with the wrong temperature water.
- Fully open both water taps.
- Make sure the temperature selection is correct.
- Make sure the hoses are connected to the correct water taps.
- Flush water lines.
- Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
- While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
- While the washing machine fills, you may notice just hot and/ or just cold water going through the dispenser when cold or warm temperatures are selected.
- This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.
Door (Lid) locked or will not open.
- While the washing machine is operating, press or tap START/ PAUSE to stop the washing machine.
- It may take a few moments for the door lock mechanism to disengage.
Does not drain and/ or spin.
- Check the fuse or reset the circuit breaker.
- Make sure the electrical voltage is normal.
- Make sure the washing machine is plugged in.
- Make sure the drain hose is pointed downward. (Natural drain models only)
- Make sure the drain hose is not clogged.
- Make sure the drain hose is not kinked.
- Straighten the drain hose. If there is a drain restriction, call for service.
- Close the door, and press or tap START/PAUSE. For your safety, the washing machine will not spin unless the door is closed.
Load is wet at the end of the cycle.
- Use the High or Extra High spin speed. (Applicable model only)
- Use high efficiency (HE) detergent to reduce oversudsing.
- Load is too small. Small loads (one or two items) may become unbalanced and not spin completely.
Leaks water.
- Make sure all hose connections are tight.
- Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again.
- Make sure the end of the drain hose is correctly inserted and secured to the drain system.
- Avoid overloading.
- Use high efficiency (HE) detergent to prevent oversudsing.
- Make sure the water supply hose is not kinked.
- If the water supply is too strong, water may leak. Close the water tap a little.
- Make sure water is not leaking from the water tap. If so, repair the water tap.
Excessive suds.
- Use high efficiency (HE) detergent to prevent oversudsing.
- Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
- Non-HE detergent is not recommended.
The spin basket or drain/supply hose is frozen.
- Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water.
- Fill the spin basket with warm water, and then wait for about minutes.
- Put a hot towel on the drain hose connector.
- Reconnect the water supply hose and drain hose, and check if water is supplied properly.
Water drains out immediately.
- Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again.
- Lift the end of the drain hose to prevent water from draining.
- Fill the spin basket halfway with water, and then run spinning after releasing the drain hose.
- Make sure the drain hose is installed correctly. See the installation section of this user manual and adjust the position of the drain hose as instructed.
Stains on clothes.
- Select an appropriate cycle for the laundry. Use the Heavy Duty cycle for stained clothes.
- Apply a recommended amount of detergent as instructed by the detergent manufacturer.
- Clean the magic filter (if it comes with your washer) on a regular basis.
Has odours.
- Excessive suds collect in recesses and can cause foul odours.
- Run cleansing cycles to sanitize periodically.
- Dry the washing machine interior after a cycle has finished.
If a problem persists, contact a local Samsung service center.
Information codes
The washer may display information codes to help you understand what is occurring with your washer better.
No 1 - Code 1C
The WaterLevel sensor is not working properly.
- Check WaterLevel Sensor wire harness.
- If the information code remains, contact a customer service centre.
NOTE
When the washer displays “1C”, the washer do draining for minutes. During this time, the POWER button is inoperative.
No 2 - Code 3C
Check the motor for operation.
- Try restarting the cycle.
- If the problem continues, call for service.
No 3 - Code 4C
Water is not supplied.
- Make sure the water taps are open.
- Make sure the water hoses are not clogged.
- Make sure the water taps are not frozen.
- Make sure the washing machine is operating with sufficient water pressure.
- Make sure that the cold water tap and the hot water tap are properly connected.
- Clean the mesh filter as it may be clogged.
NOTE
When the washer displays “4C”, the washer do draining for minutes. During this time, the POWER button is inoperative.
No 4 - Code 4C2
- Make sure the cold water supply hose is firmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles.
No 5 - Code 5C
Water is not draining.
- Make sure the drain hose is not frozen or clogged.
- Make sure the drain hose is positioned correctly, depending on the connection type.
- Clean the debris filter as it may be clogged.
- Make sure the drain hose is straightened all the way to the drain system.
- If the information code remains, contact a customer service centre.
No 6 - Code 9C1
The electronic control needs to be checked (Over Voltage Error).
- Check the PCB and wire harness.
- Check if power is supplied properly.
- If the information code remains, contact a customer service centre.
No 7 - Code 9C2
Low voltage detected
Check if the power cord is plugged in.
- If the information code remains, contact a customer service centre.
No 8 - Code AC6
Inverter Communication problem
- Check the Inverter PCB and wire harness.
- If the information code remains, contact a customer service centre.
No 9 - Code dC
Operating the washer with the door open.
- Make sure the door is properly closed.
- Make sure laundry is not caught in the door.
No 10 - Code HC
High temperature heating check.
- If the information code remains, contact a customer service centre.
No 11 - Code LC
Check the drain hose.
- Make sure the end of the drain hose is placed on the floor.
- Make sure the drain hose is not clogged.
- If the information code remains, contact a customer service centre.
NOTE
When the washer displays “LC”, the washer do draining for minutes. During this time, the POWER button is inoperative.
No 12 - Code OC
Water is overflowed.
- Restart after spinning.
- If the information code remains on the display, contact a local Samsung service centre.
No 13 - Code PC
When position of the clutch can't be detected.
- If the information code remains, contact a customer service centre.
No 14 - Code PC1
After position of the clutch is detected, if the signal of the clutch hall goes wrong.
- If the information code remains, contact a customer service centre.
No 15 - Code Ub
Spinning does not work.
- Make sure laundry is spread out evenly.
- Make sure the washing machine is on a flat, stable surface.
- Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory, and an “Ub” check message will be
1. shown in the display.
No 16 - Code Ur
Additional rinsing.
- Show additional rinsing in sensing unbalance.
- Method of releasing the display.
Any key input.
For any codes not listed above, call 1–800–726–7864 (1–800–SAMSUNG).
Specifications
Fabric care chart
The following symbols provide garment care direction. The clothing care labels include symbols for drying, bleaching, drying and ironing, or dry cleaning when necessary. The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow care label directions to optimize garment life and reduce laundering problems.
Wash cycle
Water temperature
Bleach
Normal
Special instructions
Helping the environment
- Your washer is manufactured from recyclable materials. If you decide to dispose of it, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the lid so that animals and small children cannot get trapped inside the appliance.
- Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.
- Use stain removal products and bleaches before the wash cycle only when necessary.
- Save water and electricity by only washing full loads (the exact amount depends upon the program used).
LIMITED WARRANTY (U.S.A.)
SAMSUNG WASHER
LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center.
If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product.
Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation with respect to this product shall be binding on SAMSUNG.
Warranty (CANADA)
SAMSUNG WASHER
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) year part and labor.
This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada. To receive warranty service, the purchaser must contact
SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. In-home service is not available in all areas.
To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center.
SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations.
This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warrant uninterrupted or error-free operation of the product.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from province to province.
See other models: LC27RG50FQEXXY SM-R815WZKAXAC SM-N770FZKDBTU HW-T400/ZC SM-T970NZSAXSA
