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ENG - 27
In case Bluetooth connection is not possible
; When connecting a new device, switch to
“BT PAIRING” for connection. (Press the
PAIR button on the remote control or
press the (Mic On/Off) button on the
body for at least 5 seconds.)
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Settings ( )
→ Sound → Sound Output → Bluetooth
Speaker List)
In case Bluetooth sound breaking occurs
; Keep your device away from the Soundbar
because it may cause radio interference.
e.g. microwave, wireless router, etc.
; Because the device to connect is far away
from the Soundbar, sound breaking may
occur. Move the device near the Soundbar.
; If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound
breaking may occur. Check the installation
environment and conditions for use.
In case Wi-Fi connection is not possible
; Make sure the wireless router is turned on
and then reconnect the wireless router
after rebooting.
; When the signal of the wireless router is
too weak, connection may not be possible.
Move the router near the Soundbar or
adjust the installed position with no
obstacles.
In case Alexa does not respond
When the microphone is turned off or its
reception is poor
; Press the (Mic On/Off) button at the top
of the Soundbar to enable the microphone.
; Voice recognition may be unavailable due
to ambient noise. Reduce the noise and try
again.
When the network is disconnected
; The network may be unavailable.
Recongure the network. (See page 20)
WhenAlexaisnotconguredcorrectly
; Using the SmartThings app, recongure
Alexa. (See page 20)
; Check the Alexa supported countries at the
Amazon website. The service is unavailable
in those countries.
In case the Soundbar is not turned on as soon
as the TV is turned on
; When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
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