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17
Troubleshooting – Connectivity
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the “Connectivity Setup” section in this manual or visit www.whirlpool.com/connect or you may email us at Whirlpool_
[email protected] or call the Connected Appliance Team at 1-866-333-4591 M-F 8 am - 8 pm eastern time.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Connected Appliance Team
Whirlpool Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Connected Appliance Team
Whirlpool Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in the correspondence.
A
D
C
B
A. Wireless Status icon
B. Remote Enable icon
C. Amber House icon (peak electric rates)
D. Blue House icon (normal electric rates)
CONNECTION STATUS CONTROL PANEL INDICATOR LIGHTS
Dishwasher is not connected
Wireless icon is Off.
Blue and Amber House icons are Off.
Dishwasher is attempting to connect to home Wi-Fi router
Wireless icon is blinking slowly.
Dishwasher is connected to home Wi-Fi router, but Whirlpool
®
app or Smart Grid functions do not work
Wireless icon is On.
Blue Internet icon is blinking slowly.
Dishwasher is connected to home Wi-Fi router and the
Whirlpool
®
app works
Wireless icon is On.
Blue or Amber House icon is On – it is not blinking
PROBLEM SOLUTION
DISHWASHER IS NOT
CONNECTED TO HOME
WI-FI ROUTER (WIRELESS
ICON IS OFF)
The dishwasher may be in standby mode. Touch the POWER button on the dishwasher and observe
indicators. All indicator lights are off when in Standby mode.
Check that the dishwasher has been connected to the home Wi-Fi router. See the “Connectivity
Setup” section.
Press and hold CONNECT for 5 seconds. The Wireless Status icon should blink while connecting (this
may take up to 2 minutes).
Check whether the router connection is on and working with other computers or devices in the home
(able to access the Internet).
There may be weak signal strength or signal interference between the dishwasher and router. Try to
place the wireless router closer to the dishwasher. It may be necessary to install a Wi-Fi range extender.
WIRELESS ICON DOES
NOT LIGHT AT ALL
AFTER PRESSING THE
CONNECT BUTTON
Unplug or disconnect dishwasher power for 30 seconds, then reconnect power. Repeat Wi-Fi
connect process. If no connection after several attempts unplug or disconnect power for 30 seconds
then reconnect power. Use alternate setup instructions available at www.whirlpool.com/connect.
Appliance may be provisioned to a Wi-Fi network that is not active. Verify that the network it is
provisioned to is operating properly.
Verify that the dishwasher operates correctly, except for not being able to connect. Call for service.
DISHWASHER IS
CONNECTED TO HOME
WI-FI ROUTER (WIRELESS
ICON IS ON), BUT
WHIRLPOOL
®
APP OR
SMART GRID FUNCTIONS
DO NOT WORK
Check whether either the Blue or Amber House icon is on continuously; if not, touch CONNECT to
reestablish wireless connection.
Connection to the Whirlpool
®
app and Smart Grid service may be unavailable. Check if the Blue House
icon is off or blinking.
Check that your user account is set up. See the “Connectivity Setup” section or the Whirlpool
®
app
directly for account setup and dishwasher registration instructions.
Verify that the dishwasher is paired with your account in the app.
Verify correct email address, mobile number, and notification preferences.
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