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instantpot.com | 53
Troubleshooting
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If your problem persists or if you have questions, get in touch with a Customer Care Advisor
through our chat widget at instantpot.com/#chat, by email at [email protected] or by
phone at 1-800-828-7280.
Problem Possible reason Try this
Occasional clicking
or light cracking
sound.
The sound of power switching and
expanding pressure board when
changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of the inner pot. Make
sure the heating element is dry before inserting
the inner pot back into the multicooker base.
Difculty closing
the lid.
Sealing ring is not properly installed.
Reposition the sealing ring. Make sure it is snug
behind the sealing ring rack.
Float valve is in the popped-up position.
Gently press the oat valve downward with
a long utensil.
Contents in multicooker are still hot.
Hold the quick release switch in the Vent
position as you lower the lid onto the
multicooker base slowly, allowing heat
to dissipate.
Difculty opening
the lid.
Contents may be under pressure. To avoid scalding injury,
DO NOT attempt to force the lid open.
Pressure inside the multicooker.
Release pressure according to recipe.
Only open the lid after the oat valve
has dropped down.
Float valve stuck in the popped-up
position due to food debris or residue.
Release pressure completely, then tap the oat
valve gently with a long utensil. You may need
to allow the multicooker to cool slightly so all
pressure can be released.
Open the lid cautiously, then thoroughly clean
the oat valve, surrounding area, and
lid before next use.
The inner pot
is stuck to the
lid when the
multicooker is
opened.
Cooling of the inner pot may create
suction, causing the inner pot to adhere
to the lid.
To release the vacuum, move the quick release
switch to the Vent position.
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