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7
Do not immerse completely in water to clean. The appliance is
not to be cleaned with a water jet.
NOTE: The cooking surface will be hot after use. Use caution
when handling cooking utensils and cookware.
Any other servicing should be performed by an authorized service
representative.
TROUBLESHOOTING
Error Code List on LCD Display
Error Code Description of Error Solutions
“----” and the
unit beeps
There is no cookware, empty
cookware or no suitable
cookware on the range. The
power will completely shut off
within 60 seconds if there is no
cookware or the wrong type of
cookware on the unit.
• Make sure your pot/pan is
induction ready.
• Check diameter of pot/pan; it
must have a flat bottom between
4.75" and 10" in diameter.
E1 WIH400-Voltage is under 78V. Check electrical specifications
of power source.
WIH400B- Voltage is under 145V.
E2 WIH400-Voltage is over 145V.
WIH400B- Voltage is over 275V.
E3, E5 The heater is damaged. Contact the nearest
authorized service facility for
troubleshooting, repair and
adjustment.
E6 The thermal protection has shut
the unit off due to overheating in
the TEMP mode.
Unplug the unit and let cool for
20 minutes. Plug the unit back in
and continue use.
NOTE: When cooking in HEAT mode,
the maximum temperature is 300˚F.
To cook at temperatures between
300˚F - 500˚F, use HEAT mode.
E7 The temperature inside the unit
is too hot.
Unplug the unit and let cool for
20 minutes. Once the unit is
completely cooled, be sure it is
positioned away from the wall and
that there are no obstructions to
the airflow. Plug the unit back in
and continue use.
E9 NTC (Overheat Protection
Sensor) has been activated or
triggered.
Unplug the unit and let cool for
20 minutes. Plug the unit back
in and continue use.
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