User Manual Samsung XE501C13-K02US 3 11.6" 32gb Storage 4gb Ram Chromebook

Yes. I upgraded my external microSD card to 200GB! Internally my total is 32GB. Check out, online, how to make this your DEFAULT storage drive. You can also store files, photos, and more on the Cloud.

i dont know what hard shellis my computer looks actly like the picture on left of screen, great little computer, i love mine this is the second one i bought i dont know if that will help ask amazon staff they great helping you. good luck

This was challenging. Make sure you do your research. I had a really nice one given to me prior to getting my Chromebook (a Canon MG5520), I hated to get rid of it because I was able to get a case of cartridges from Amazon for around $24.00. It is wireless and is cloud (which I still can't figure out) and some internet info said this model was NOT compatible to my chromebook, but I just felt it had to be. If you are using one that belonged to someone else, Google or Your Tube how to reset it, All the settings. And set it up to match your router, router pw, and your google account and email. Then it will walk you through registering it in your name and it will work. I am glad I was patient and didn't invest in a new one because ink can be very expensive. If you have this model I get the case of ink through OfficeWorld on Amazon. Again, I still haven't figured how to print from the whole cloud thing.

When you purchase a new one it has one in the box - not sure what you get with a refurbish one.

Not sure. If you Google that issue with a general question, like ,Can I download TurboTax to my Chromebook?, I think you’ll get lots of answers.

The ram and storage are soldered so you won't be able to upgrade them. You can pop in a micro sd card to expand the storage a bit.