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EN-17
Hints and Tips
Problem
Possible causes
What to do
The induction hob
cannot be turned
on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you've checked everything and
the problem persists, call a
qualified technician.
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls. See section
“Using your induction cooktop”
for instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is being
Rough-edged cookware.
Use cookware with flat and
scratched.
smooth bases. See “Choosing the
right cookware”.
Unsuitable, abrasive scourer
See “Care and cleaning”.
or cleaning products being
used.
Some pans make
This may be caused by the
This is normal for cookware and
crackling or clicking
construction of your
does not indicate a fault.
noises.
cookware (layers of different
metals vibrating differently).
The induction hob
This is caused by the
This is normal, but the noise
makes a low
technology of induction
should quieten down or disappear
humming noise
cooking.
completely when you decrease
when used on a
the heat setting.
high heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue
to run even after you've
turned the induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while
the fan is running.
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