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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Resetting the headset
If the headset cannot be turned on, or if it cannot be operated even when it is turned on, connect the headset to a booted
computer using the supplied micro-USB cable, then press the
button and NC/AMBIENT button simultaneously. The
headset will be reset. Pairing information is not deleted.
To charge the headset after resetting, disconnect and reconnect the micro-USB cable.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Related Topic
Initializing the headset to restore factory settings
4-697-257-11(6) Copyright 2017 Sony Corporation
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