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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Unable to connect the headset to a BLUETOOTH device with one-touch connection
(NFC)
Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone
slowly on the N-Mark of the headset.
Check that the NFC function of the smartphone is set to on.
If the smartphone is in a case, remove it.
NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the headset with a
smartphone by one touch, connect it to the headset by on-screen operation on the smartphone.
You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned
on. Finish charging first, and then make the one-touch connection (NFC).
You cannot make a one-touch connection (NFC) when the headphone cable is connected to the INPUT jack.
Remove the headphone cable from the headset.
Related Topic
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
4-697-257-11(6) Copyright 2017 Sony Corporation
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