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QUESTIONS AND ANSWERS CONT.
Q: Will I be able to use the heater in a basement or garage?
A: Yes, if the basement is finished with drywall and carpet. Otherwise we recommend you use our Heat Storm Outdoor
Infrared Heaters for this heating need. For more information visit heatstorm.com
Q: Can I use more than one heater at a time?
A: Yes, make sure they are not on the same electrical circuit. Each heater and appliance should be on its own circuit.
Q: Can I use the heater on a job/construction site?
A: Our outdoor infrared heaters are recommended for non-insulated or outdoor environments. For more information
visit heatstorm.com
Q: Can I move the heater around while it is operating?
A: It is not recommended to move any portable heater while it is operating. We recommend turning the heater to the off position
and moving the heater once the fan has completely turned off.
Q: What is the life expectancy for the Quartz Elements?
A: Average element life is 20,000 hours. The Quartz Elements are replaceable by an authorized service dealer.
Q: What is Zone Heating?
A: Zone heating implies that there are multiple areas in any given home or business where climate is best controlled by heaters
that generate and deliver heat in each area or zone AND regulate temperature in each area or zone with its own thermostat.
Zone Heating is the opposite of central heating which generally relies on a single thermostat to determine climate control for
other areas of the house or business. Central heating also requires ducting to deliver heat, which is very inefficient.
Q: Can I use the heater and another appliance at the same time?
A: Yes, as long as they are not on the same electrical circuit. Heat Storm Infrared Heaters are considered to be an appliance.
You should not run more than one large appliance on a single circuit breaker. Your heater, freezer, refrigerator, microwave oven,
washing machine, dryer, and other such appliances should not share a circuit breaker.
Q: Can I use an extension cord, surge protector, or power strip with my heater?
A: It is not recommended. Heat Storm heaters are designed to plug directly into a grounded 110 volt 15 amp or higher circuit
receptacle (outlet). However, if you have to use an extension cord, the cord should be No. 14 AWG minimum size and rated not
less than 1875 watts. The extension cord should be a 3 wire cord with a grounding type cord and plug connector.
Q: I don’t have a grounded outlet; can I use a cord adapter or remove the grounding plug?
A: NO. If you don’t have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of
the heater will void the warranty.
3 YEAR LIMITED WARRANTY
The manufacturer warrants this product to be free from manufacturing and material defects for a period of three years from date of
purchase, subject to the following conditions and limitations.
Install and operate this Electric Heater in accordance with the installation and operating instructions furnished with the product at
all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized
supplier of the product.
The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that
such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s
inspection.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of the defective part(s).
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair,
replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility
for same.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out
of the use, or inability to use the product, except as provided by law.
All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/
liabilities on the part of the manufacturer are hereby expressly excluded.
The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the
sale of the product.
The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of
this product.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
The heater is subjected to prolonged periods of dampness or condensation.
Any unauthorized alteration, willful abuse, accident, or misuse of the product.
You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling our customer service department at 1-877-891-7333.
Make sure you have your warranty, your sales receipt, date and location of purchase and the model/serial number of your product.
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