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The water and ice
dispenser will not
operate properly
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the water
shutoff valve fully open.
There is a kink in the water source line. A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice. Straighten the
water source line.
The refrigerator has just been installed. Flush and fill the water system. See “Water and Ice Dispensers.”
The water pressure to the house is not
at or above 35 psi (241 kPa).
The water pressure to the house determines the flow from the
dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced. See “Water
Filtration System.”
The water filter is installed incorrectly. Remove the water filter and reinstall. See “Water Filtration System.”
The refrigerator door or freezer drawer
is not closed completely.
Close the door or drawer firmly. If it does not close completely, see
“The doors will not close completely.”
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been properly
reconnected at the top of the refrigerator door. See “Remove and
Replace Refrigerator Doors.”
Ice is clogged in the ice storage bin or
ice is blocking the ice delivery chute.
Remove the ice clogging the storage bin and delivery chute, using a
plastic utensil if necessary. Clean the ice delivery chute and the
bottom of the ice storage bin using a warm, damp cloth, then dry
both thoroughly. To avoid clogging and to maintain a fresh supply of
ice, empty the storage bin and clean both the storage bin and
delivery chute every 2 weeks.
The ice dispenser
jams while
dispensing crushed
ice
Crushed ice is blocking the ice delivery
chute.
Switch from crushed ice to cubed ice to clear the ice dispenser. Then
switch back to crushed ice.
Water is leaking or
dripping from the
dispenser system
NOTE: A few drops of
water after dispensing
is normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing the
dispenser lever.
Water continues to
drip from the
dispenser beyond
the first few drops.
The refrigerator has just been installed. Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system.
See“WaterandIceDispensers.
The water filter was recently installed
or replaced.
Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system.
See“WaterandIceDispensers.
Water is leaking
from the back of the
refrigerator
The water line connections were not
fully tightened.
See “Connecting the Water.”
Recently removed the doors and did
not fully tighten water line connection
See “Remove and Replace Refrigerator Doors.”
Water from the
dispenser is warm
Water from the dispenser is chilled to
50°F (10°C).
This is normal.
The refrigerator has just been installed. Allow 24 hours after installation for the water supply to cool
completely.
A large amount of water was recently
dispensed.
Allow 3 hours for the water supply to cool completely.
Water has not been recently
dispensed.
The first glass of water may not be cool. Discard the first glass of
water dispensed.
The refrigerator is not connected to a
cold water pipe.
Make sure the refrigerator is connected to a cold water pipe. See
“Water Supply Requirements.”
PROBLEM POSSIBLE CAUSES SOLUTIONS
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