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33
EN
Using Smart Diagnosis
TM
• For appliances with the or logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
1
Press the Lock button to activate the lock
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone is
aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
• Position the phone so that its microphone is
aligned with the speaker hole.
• The Smart Diagnosis™ sound is generated after
around three seconds.
• Hold the phone to the upper right speaker hole
and wait while the data is transmitted.
• Do not take the phone off the speaker hole while
the data is transmitted.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• When the data transfer is complete, the transfer
completion message is displayed and the
control panel is automatically turned off and
then on again after a few seconds. Afterwards
the customer information centre explains the
diagnosis result.
• The Smart Diagnosis™ function depends on the
local call quality.
• The communication performance will improve
and you can transmit a better signal if you use a
land line home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
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