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en Customer Service
8
Malfunctions
Fault Cause troubleshooting
The appliance is not working. The mains plug of the power
cord is not plugged in.
▶
Connect the appliance to the power sup-
ply.
There has been a power cut.
▶
Check whether the lighting in your kitchen
or other appliances are working.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
The button illumination does not
work.
The control unit is faulty.
▶
Call the after-sales service.
→"Customer Service", Page8
The lighting does not work. Different causes are possible.
▶
Call the after-sales service.
→"Customer Service", Page8
▶
Defective LED lights may be replaced by
the manufacturer, their customer service
or a qualified technician (electrician) only.
Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Accessories
Only use original accessories. These have been made
especially for your appliance. Here you can find an
overview of your appliance's accessories and how to
use them.
accessories Order number
Starter set for air recircu-
lation mode
Z51EIU1X1
Easy-change filter for cir-
culating-air mode – can-
not be regenerated
Z5138X1
CleanAir recirculation
module with easy-change
filter – cannot be regener-
ated, stainless steel
Z51FXC1N6
accessories Order number
Odour filter for the
CleanAir recirculation
module, can be regener-
ated
Z50XXP0X0
Clean Air Plus air recircu-
lation set
Z51DXI1X6
Clean Air Plus odour filter
(replacement is required)
Z53XXB1X6
LongLife air recirculation
set
Z51FXJ0X0
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