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37
Warranty
Terms & Policy
Etekcity warrants all products to be of the highest quality in material, craftsmanship and service for a
minimum of 1 year effective from the date of purchase. Warranty lengths may vary between product
categories.
Should you encounter any issues or have any questions regarding your new product, feel free to contact our
helpful Customer Support Team. Your satisfaction is ours!
After moving an outlet to another
socket, it’s appearing as offline/the
light is slowly blinking blue. Why is
this happening?
Check to make sure the device isn’t placed too far from the network
wireless router. It must be within a 164 ft (50m) visible range from
the router.
Check to make sure the network hasn’t changed and is functioning
normally.
Reset the outlet by pressing and holding the outlet power button for
20 seconds and releasing when the indicator light begins to flash
quickly. Then, re-configure the outlet with the network.
Please scan here for the full warranty.
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