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36
Troubleshooting
Issue Solution
Why won’t my device respond to my
app remote commands?
Ensure that your Wi-Fi network is working normally and that the
outlet is fully and properly plugged in and connected to a device.
Why won’t the power usage data
update in the app even when my
outlet is in use?
Sometimes it takes some time for the power usage data to update.
If you’re using a low power consumption appliance, data may take
longer to transfer.
Why won’t the VeSync app allow me
to add a device?
Follow the re-configuration steps on page 27.
If the device network was set up by another user, have the primary
user “Share” the device to you so you may configure it to your own
smart device.
Make sure your device’s firmware is updated to the latest version.
Make sure the password and account ID you’re inputting are correct.
Try configuration using APN mode.
Remove the outlet from its power supply; wait a few seconds and
plug the outlet back in and re-attempt configuration.
After adding a device, why won’t
the device icon appear on the main
screen of the VeSync app?
Refresh the main menu screen and the device should then normally
appear on the screen.
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