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Page 20 of 23
PROFILE TAB
The profile tab gives you the option to edit both your detail, and
use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA
account, giving options such as adding a home, adding and
removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up (dependent
on device)
HELP CENTRE
Provides assistance using the features provided within the app
MORE SERVICES
This allows the unit to be integrated with your favorite home
automation hardware such as Google Home and the Amazon
Echo.
CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection mode, if
not please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WiFi password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not
supported), and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name
(SSID). Further advice on changing router settings will be available from your Internet
service provider / Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation
type should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting
to connect through CF mode, try AP mode.
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