USER MANUAL
If you are not connecting your TV to a cable or satellite box, you must connect an antenna or a cable outlet to the TV to receive broadcast signals.
Connect a cable from an antenna or cable outlet to the ANT IN connector as shown in the diagram below.
An antenna connection is not necessary when a cable box or satellite receiver is used.
Your TV has a variety of connectors for video input from external devices such as cable boxes, satellite receivers, Blu-ray players, DVD players, camcorders, and gaming consoles. Below is a list of featured connectors shown in descending order of picture quality.
Connect a video device to the TV via an HDMI connector for the best picture quality. If the device does not have an HDMI connector, try a component connector to get the next best picture quality.
The following types of HDMI cables are recommended:
Refer to the diagram and connect the HDMI cable to the video device's HDMI output connector and the TV's HDMI input connector.
Once the connection has been made, press the SOURCE button to select the connected external device.
Refer to the diagram and connect the Component cable to the TV's component input connectors and the device's component output connectors.
Make sure the cable colors match the connector colors.
Once the connection has been made, press the SOURCE button to select the connected external device.
Refer to the diagram and connect the AV cable to the TV's AV input connectors and the device's AV output connectors.
If you are using the TV's AV input connectors, connect the device's audio output to the TV using a Y connector.
Once the connection has been made, press the SOURCE button to select the connected external device.
Your TV has a variety of connections for audio input from devices such as Blu-ray players and DVD players and for audio output to such devices as amplifiers. The connections are listed below.
Digital Audio (Optical)
Audio (Analog)
Connecting an AV receiver to the TV via a digital audio (optical) connector lets you listen to digital audio.
Refer to the diagram and connect the optical cable to the TV's digital audio output connector and the device's digital audio input connector.
Refer to the diagram and connect an audio cable to the TV's audio output connector and the device's audio input connector.
You can connect a computer directly to the TV using an HDMI or DVI to HDMI cable and use the TV as a monitor. You can also connect the TV to a computer via your home network and access media files saved on the computer on the TV screen. The kinds of connections you can make are listed below.
To use the TV as a Computer Monitor
You can connect the computer to the TV using an HDMI cable and display the computer screen on the TV.
You can connect a computer to the TV by connecting the computer's DVI port to the TV's HDMI DVI) port with a DVI to HDMI cable and display the computer screen on the TV.
To Access Media Files on a Computer and View or Play Them on the TV
Quickly access photo, video, and music files saved on a computer by connecting the TV and the computer to the same router or AP.
For an HDMI connection, we recommend one of the following HDMI cable types:
Refer to the diagram and connect an HDMI cable to the computer's HDMI output connector and the TV's HDMI input connector.
Once the connection has been made, press the SOURCE button to select the connected external device.
If the graphics adapter of your computer does not support the HDMI interface, connect the computer to the TV with a DVI (Digital Visual Interactive) to HDMI cable. Note that the DVI to HDMI connection is only supported by the HDMI (DVI) port and does not support audio signal transmission. To listen to the computer sound, connect external speakers to the computer’s audio output connector.
Refer to the diagram and connect the DVI to HDMI cable to the TV's HDMI (DVI) port and the computer's DVI output port.
Once the connection has been made, press the SOURCE button to select the connected external device.
Quickly access and play photo, video, and music files stored on a computer on the TV.
You can connect a mobile device such as a smartphone or tablet directly to the TV, or connect it to the network and display the mobile device's screen or play its content on the TV. The kinds of connections you can make are listed below.
Wirelessly connect the TV and the mobile device with the mirroring function. You can view the mobile device's screen on the TV screen.
Wi-Fi Direct enables you to connect the TV and the mobile device without a router or AP. Quickly access and play photo, video, and music files in the connected mobile device on the TV.
You can conveniently play photo, video, and music files saved on a mobile device by connecting the mobile device and the TV to the same router or AP.
This option may differ from the mobile's software.
MENU > Network > Screen Mirroring Try Now
Wirelessly connect a mirroring-enabled mobile device to the TV and play the video and audio files stored on the device on the TV. Mirroring refers to the function that plays the video and audio files located on a mobile device on a TV and on the mobile device simultaneously.
Connecting via a mobile device
Connecting by Automatically Allowing the Connection
Managing the Connection Status of Previously Connected Mobile Devices
Navigate to MENU > Network > Wi-Fi Direct Try Now
You can connect a mobile device with the Wi-Fi Direct feature directly to the TV without using a wireless router or AP. By connecting a mobile device to the TV through Wi-Fi Direct, you can play photo, video, and music files saved on the mobile device on the TV.
Quickly access and play photo, video, and music files stored on a mobile device on the TV.
MENU > Network > Device Name Try Now
Choose or specify a name for the TV that will appear on mobile devices and laptop computers.
Press the SOURCE button to switch between external devices connected to the TV. For example, to switch to a game console connected to the second HDMI connector, press the SOURCE button. The Source List appears across the top of the screen. From the Source List, select HDMI2.
A number of functions are available in the pop-up Options menu when the TV displays the Source List. The functions that appear in the Options menu vary, depending on the source you selected in the Source List and the external device connected to the source.
To view the Options menu, press the TOOLS button or press and hold the button.
The functions that appear in the Options menu can include any of the following:
MENU > System > Device Manager > Keyboard Settings Try Now
Connecting a keyboard makes it easy to control most of the functions on the TV.
Connecting a USB Keyboard
Plug the keyboard cable into the TV's USB port. A connection message appears on the screen.
Use the following remote features with the USB keyboard connected to the TV.
Changing Keyboards Try Now
Select System > Device Manager > Keyboard Settings > Select Keyboard. Designate which keyboard to use.
Input Languages, Keyboard Type, and Switch Language Key
Select System > Device Manager > Keyboard Settings > Keyboard Options. The following options are available: Try Now
If the keyboard supports multiple languages, choose the language you want to use from the displayed list.
Match the Keyboard Type to the language selected in Keyboard Language.
If the keyboard supports multiple languages, choose the key you want to use to switch between languages.
MENU > System > Device Manager > Mouse Settings Try Now
Connecting a mouse makes it easy to control most of the functions on the TV.
Certain models do not support USB HID class mice.
Connecting a USB Mouse
Plug the mouse cable into the TV's USB port. A connection message appears on the screen.
Once a USB mouse is connected to the TV, a pointer appears on the TV's screen. You can use this pointer to control the TV in the same way you use a pointer on a computer.
Left-click using the mouse.
Right-clicking displays the Tools buttons on the screen so that you can easily use the TV's functions.
Move the mouse wheel up or down. This scrolls the TV menu or screen up/down.
Click the X button. This closes the menu.
Changing Mice (Try Now)
Select System > Device Manager > Mouse Settings > Select Mouse. Designate which mouse to use.
Changing Mouse Buttons and Pointer Speed (Try Now)
Select System > Device Manager > Mouse Settings > Mouse Options. The following options are available:
Choose which button (left or right) to use to select and run items.
Adjust the movement speed of the pointer that appears on the screen.
A QWERTY keypad appears when you need to enter text (entering the network password, logging into your Samsung account, etc.), allowing you to enter text using your remote control.
Select on the QWERTY keyboard screen. The following options are available:
Enable/disable the Recommended Text feature Enabling the Recommended text feature allows you to quickly enter text starting with the characters you typed in by displaying recommended words. To enter the word "Internet," for example, all you have to do is enter "In" and select the word "Internet" from the list of recommended words. The word is memorized so that you can enter the same text again more easily.
Delete both the recommended words and the memorized words to clear the list.
Enable/disable the Text Prediction feature. Enabling the Text Prediction feature eliminates the need to find and select individual character keys. To enter the word "Internet," for example, select "I". A predicted word will then appear next to the I key. Simply select the predicted word to enter "Internet".
Connecting the TV to the Internet gives you access to online services and SMART features, and lets you update the TV's software quickly and easily through the Internet.
We recommend using Cat 7 LAN cables to link your TV to the Internet Access Points.
There are three ways to connect the TV to your Internet Access Points. Using Cat 7 cables, connect the TV to the Access Points as shown in one of the following illustrations.
MENU > Network > Network Settings Try Now
Automatically connect to an available network.
MENU > Network > Network Settings
With networks that require a static IP address, you will need to enter the IP address, subnet mask, gateway, and DNS values manually to connect to the network. To get these values, contact your Internet Service Provider (ISP).
1.Set the Network type to Wired, and then select Connect.
2.Select Stop when the TV attempts to connect to the network. Once the network connection has been interrupted, select IP Settings.
3.In the IP Settings screen, set IP Setting to Enter Manually.
4.Select IP Address. When the IP Address entry window appears, enter three digits into each field on the IP Address line. If the value has less than three digits, add leading zeroes. For example, to enter 10, enter 010. After three digits have been entered in a field, the highlight automatically jumps to the next field.
5.Repeat the process for Subnet Mask, Gateway, and DNS Server.
6.When done, select OK.
7.The TV attempts to connect to the network again using the settings you entered. Once it has established the connection, it displays a confirmation message. Select OK.
Connecting the TV to the Internet gives you access to online services and SMART features, and lets you update the TV's software quickly and easily through the Internet.
MENU > Network > Network Settings
Connect the TV to the Internet via a wireless router. Make sure you have the wireless router's SSID name) and password settings before attempting to connect. The password can be found on the wireless router's configuration screen.
4 .The TV attempts to connect to the network. Once a connection is established, the TV displays a confirmation message. Select OK. If the attempt fails, try again or connect manually
MENU > Network > Network Settings
With networks that require a static IP address, you will need to enter the IP address, subnet mask, gateway, and DNS values manually to connect to the network. To get the IP address, subnet mask, gateway and DNS values, contact your Internet Service Provider (ISP).
1.On the Network Settings screen, set Network type to Wireless. The TV automatically displays a list of available wireless networks.
2.Select a network. If the network you want doesn’t appear in the list, select Add Network, and enter the network’s SSID (name) manually.
3.Using the on-screen keyboard that appears, enter the password. When finished, select Done. If the selected network is not security-enabled, the TV will by-pass the on-screen keyboard and attempt to connect right away.
4.Select Stop when the TV attempts to connect to the network. Once the network connection has been interrupted, select IP Settings.
5. In the IP Settings screen, set IP Setting to Enter Manually.
6.Select IP Address. When the IP Address entry window appears, enter three digits into each field on the IP Address line. If the value has less than three digits, add leading zeroes. For example, to enter 10, enter 010. After three digits have been entered in a field, the highlight automatically jumps to the next field.
7.Repeat the process for Subnet Mask, Gateway, and DNS Server.
8.When done, select OK.
9.The TV attempts to connect to the network again using the entered settings. Once it has established the connection, it displays a confirmation message. Select OK.
MENU > Network > Network Settings
If the router has a WPS push button, you can use it to connect the TV to the router automatically. WPS automatically configures the SSID and WPA key settings.
Your router must support WPS to use the WPS functionality.
If you are not able to connect the TV to the Internet, read the information below.
No network cable found
Make sure the network cable is plugged in. If it is connected, make sure the router is turned on. If it is on, try turning if off and on again.
IP auto setting failed
Do the following or configure the IP Settings manually.
Unable to connect to the network
Do the following:
Connected to a local network, but not to the Internet
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
Wireless network connection failed,
Selected wireless router not found. Go to Network Settings and select the correct router.
Unable to connect to a wireless router
Check the following:
IP auto setting failed
Do the following or configure the IP Settings manually.
Unable to connect to the network
Do the following:
Connected to a local network, but not to the Internet
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
MENU > Network > Network Status Try Now
View the current network and Internet status.
MENU > Smart Hub > Open Smart Hub Try Now
With Smart Hub, you can surf the web and download apps.
MENU > Support > Self Diagnosis > Smart Hub Connection Test
If Smart Hub is not functioning, navigate to Support > Self Diagnosis > Smart Hub Connection Test. Diagnose the problem by checking the internet connection, your ISP, the Samsung server and the Samsung Apps panels.
Press the SMART HUB button while watching TV to open the First Screen.
On the First Screen, search through favorite apps, channels, or sources and access previously run or frequently used functions.
Setting your favorite item
Deleting browsing history
Moving to the Panel Screen
Press the SMART HUB button to open the First Screen, and select the Panel icon. On the Panel screen for each service panel, the following are available:
You can enjoy a variety of free and for pay news, sports, weather, and gaming apps on the TV as you would on a smart phone or tablet.
Resetting Smart Hub's First Screen
MENU > Smart Hub > First Screen Settings > Reset
Reset lets you reset Smart Hub's first screen and remove your favorite lists.
MENU > Smart Hub > Samsung Account
Some of the Smart Hub services are for pay services. To use a for pay service, you must have an account with the service provider or a Samsung Apps TV account (a Samsung account).
You can create a Samsung account using your email address as your ID.
Creating a Samsung Account Using the Create Samsung Account Menu
Creating a Samsung Account using a Facebook Account
If you have a Facebook account, you can use the account to create a Samsung account.
MENU > Smart Hub > Samsung Account > Log In
MENU > Smart Hub > Samsung Account > Link Service Accounts
Linking your Samsung account to an external service accounts lets you automatically log in to the linked account when you log into your Samsung account. For example, you can download the Facebook application - which lets you access Facebook from your TV - and then link your Facebook account to your Samsung account. Logging into your Samsung account then automatically logs you into your Facebook account as well and lets you access it directly from the TV.
Linking a Service Account
Disconnecting a Linked Account
MENU > Smart Hub > Samsung Account
Using the Samsung Account menu, you can manage your Samsung account.
The Edit Profile screen lets you do the following:
Select Edit Profile Picture to change your profile image.
Select Sign-in Method and choose a sign-in method from the drop down that appears.
Select Sign me in automatically. Auto Login automatically logs you in to your Samsung account when you turn the TV on. A check mark indicates that Auto Login is on.
You can enter your first name, last name, and date of birth.
Select Add Card to add a credit card to your Samsung Account. Adding a credit card to your account makes it easier to purchase online movies and TV shows. Follow the easy directions on the screen.
You can receive emails containing information about Samsung products, new service announcements, special offers, and events.
MENU > Smart Hub > Samsung Account > Remove Accounts from TV
Navigate to Smart Hub > Samsung Account and select Remove Accounts from TV. The account and password information for the currently signed in account is deleted from the TV. The account information for any external accounts linked to the signed in account is also deleted from the TV.
MENU > Broadcasting > Guide Try Now
The Guide provides an overview of each digital channel's program lineup. You can check the program schedules and set up a Schedule Viewing.
Press the GUIDE button on the remote to launch the Guide.
To access the Guide functions, press and hold the button. A popup window listing the following functions appears.
Channel Filter
Channel filter lets you filter the channels in the Guide by the following categories: Added Ch. and Favorites 1 - Favorites 5.
Navigating the Program Schedule
You can move the Guide by 2 hours in either direction each time you press the button. You can only view programs scheduled after the current time.
Schedule Manager
This displays the schedule manager. For information about the Schedule Manager, see "Setting Up a Schedule Viewing".
Edit Favorite Channels
Edit favorites lets you designate a channel you have selected in the Guide as a favorite.
To use Edit Favorite Channels:
You can view detailed information about a selected program. The program information may differ depending on the broadcast signal and may not be available at all for certain programs.
To get information about a show, press INFO on your remote.
Use the buttons to view information about upcoming programs. Select a program to set up a Schedule Viewing for that program.
For more information on Schedule Viewing, refer to "Setting Up a Schedule Viewing".
MENU > Broadcasting > Antenna Try Now
You can choose the appropriate DTV mode for your viewing environment. Choose Air or Cable. Air is suitable for homes equipped with a separate, over-the-air antenna. Cable is suitable for homes that have subscribed to a local cable-service or satellite-service provider.
MENU > Support > Self Diagnosis > Signal Information Try Now
Select Support > Self Diagnosis > Signal Information. This displays the digital channel's signal information and strength.
Configure the TV to show a specific channel or program at a specific time and date. The icon appears next to programs that have been configured for a Schedule Viewing.
You can set up Schedule Viewing for programs on digital channels on the following screens:
The Guide Screen
To set up a scheduled viewing on the Guide screen, follow these steps:
The Program Info Screen
To set up a Schedule Viewing on the INFO screen, follow these steps:
MENU > Broadcasting > Schedule Manager Try Now
When you set up a scheduled viewing for an analog channel, you need to know the channel, day or days of the week the program is airing, and the time the program is airing.
To set up a schedule viewing for an analog station, follow theses steps:
To cancel a specific scheduled viewing, follow these steps:
To edit the time, days, or channel of a Schedule Viewing, follow these steps:
MENU > Broadcasting > Channel List Try Now
Press and hold the GUIDE button while watching TV to bring up the Channel List and change the channel or check programs on other digital channels.
Select a channel from the Channel List to jump to it right away. To quickly scroll through the list, use the channel up/down buttons. This moves the focus one page at a time.
The Channel List screen contains the following icons:
Press the button, and then select Options. The following options are available:
In the Channel List, press the £ button, and then select Added Ch. or Favorites. Favorites will only appear if you have registered at least one favorite channel. For more information, refer to Creating a Personal Favorites List".
MENU > Broadcasting > Edit Channel Try Now
Remove channels from the index of channels, restore removed channels, and rename analog channels.
The Edit Channel screen icons indicate the following:
MENU > Broadcasting > Edit Channel
Removing Registered Channels
Removing a registered channel from the channel index removes it from the list of channels you can access using the CH.LIST buttons on your remote.
Adding Back Removed Channels
You restore channels to the index of channels by adding them back. Removed channels are displayed in gray in the All list only. In addition, the Add option is only available for removed channels.
MENU > Broadcasting > Edit Channel
Select Options at the bottom left of the screen to access the following options. The available options may vary depending on the broadcast signal.
Selects all channels displayed on the Edit Channel screen.
Choose Air or Cable as the DTV mode.
Channels stored in the TV are grouped into the following categories: All and Added Ch..
Designate favorite channels. For more information, refer to "Creating a Personal Favorites List".
Rename analog channels. The new name can be up to 5 characters long.
View detailed information about the current program.
MENU > Broadcasting > Program Rating Lock
The Program Rating Lock feature lets you block programs based on their ratings. This is useful for controlling what children watch on TV. Program Rating Lock does not block programs originating from external sources, such as Blu-ray players, DVD players, or USB files.
Every time you access the Program Rating Lock feature, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is 0000. To change the PIN, go to System > Change PIN.
The Program Rating Lock is available only in TV mode.
Blocking Programs Using the TV Rating
To block content, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
Categories on the left:
Categories on the top:
Blocking based on Movie Rating (MPAA)
Block movies based on their MPAA rating. This applies to all material with supplied ratings in the USA.
From the MPAA:
The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Blocking Based on Canadian English Rating
Block material based on its English Canadian rating. This applies to all rated material viewed on English-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Blocking Based on Canadian French Rating
Block material based on its French Canadian rating. This applies to all rated material viewed on French-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
G: General
8ans+: Programming acceptable for children 8 years and over to watch on their own
13 ans+: Programming that may not be suitable for children under the age of 13
16ans+: Programming not suitable for children under the age of 16
18ans+: Programming restricted to adults
Blocking Based on Downloadable U.S. Rating
Block material based on its Downloadable U.S. Rating. This rating system only applies to material originating from US DTV channels.
Parental restriction information is automatically downloaded while you watch DTV channels. This download may take several seconds. If the information is unavailable from the broadcasting station, the Downloadable U.S. Rating menu is deactivated.
Parental restriction levels differ depending on the broadcasting station. The default menu name and the Downloadable U.S. Rating name changes depending on the downloaded information.
Even when the on-screen display is set to another language, the Downloadable U.S. Rating menu appears only in English.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Watching Blocked / Restricted Programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
MENU > Broadcasting > Edit Favorites Try Now
You can designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channel and Channel List screens with the symbol. You can create up to 5 favorite channel lists.
MENU > Broadcasting > Edit Favorites
Registering the Current Channel as a Favorite
To register the current channel as a favorite:
Registering Multiple Channels as Favorites
To register multiple channels as favorites at the same time:
To flip through Favorite list channels only and select a channel using the channel up/down buttons:
MENU > Broadcasting > Edit Favorites
You can rename and edit Favorites lists.
Select Options on the Edit Favorites screen to access the following options:
Copy channels from one favorite channels list to another. Refer to the "Copying Channels from
One Favorites list to Another" section for more information.
Rename an existing favorite channels list. Refer to the "Renaming a Favorites List" section for more information.
Choose between Air and Cable.
Lets you manage the channels saved on the TV. For more information, refer to "Registering, Removing, and Editing Channels".
View detailed information about the current program.
Removing Registered Channels from a Favorites List
To remove channels from a favorite list:
Rearranging a Favorites List
To rearrange the order of the channels in a favorite channels list:
Renaming a Favorites List
To rename an existing favorite channels list:
Copying Channels from One Favorites list to Another
To copy channels from one favorite channels list to another:
MENU > System > Soccer Mode
This function is not available in the U.S.A and Canada.
MENU > System > Soccer Mode > Soccer Mode
Go to System > Soccer Mode and then set Soccer Mode to On. The picture and sound modes of the TV are automatically optimized for sports events.
MENU > System > Accessibility > Caption Try Now
You can watch TV broadcasts with captions.
Enabling Captions (Try Now)
Select System > Accessibility > Caption > Caption
The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the sub- title feature of the DVD or Blu-ray player and the player's remote control.
Selecting the Caption Language Try Now
Select System > Accessibility > Caption > Caption Mode to display a list of subtitle modes. The list of modes may vary depending on the broadcast.
Analog channels only) The analog caption function operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
Digital channels only) The digital caption function works with digital channels. Service1 – Service6 may not be available in digital caption mode depending on the broadcast.
Changing the Font Color, Caption Size, and Font Opacity Try Now
Change the font color, background color, and size settings.
Select System > Accessibility > Caption > Digital Caption Options and then choose the setting to change.
Use to change the font size. Size is not supported by analog channels.
Choose the font style for the subtitles.
Use to change the font color.
Use to change the caption's background color.
Use to select the color of the digital caption window.
Use to change the caption's opacity.
Use to change the background's opacity.
Use to select the transparency level of the digital caption window.
Use to select outline type of the digital captions.
Use to select the color outline of the digital captions.
This restores all caption display options to Default. Setting to Default applies the TV station's transmitted settings.
The TV has several built-in systems designed for user and TV system support.
MENU > Support > Remote Management Try Now
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features are only available when your TV is connected to the Internet.
Getting Remote Support
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.
How Does it Work?
Having a Samsung Tech service your TV remotely is easy.
Call the Samsung Contact Center and ask for remote support.
Open the menu on your TV and go to the Support section.
Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
The agent accesses your TV.
MENU > Support > Contact Samsung Try Now
Use this option to display the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.
MENU > Support > Request Support
When you are using the Smart TV during difficulties, you can request service support.
MENU > Support > Self Diagnosis > Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual.
The Problem | Try this! |
| Flickering and Dimming | If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Energy Saving (System > Eco Solution > Energy Saving) or Eco Sensor (System > Eco Solution > Eco Sensor). |
| Component Connections/Screen Color | If the color on your Samsung television screen is not correct or the black and white colors are off, run Picture Test (Support > Self Diagnosis > Picture Test). If the test results indicate that the problem is not caused by the TV, do the following: ● Confirm that the TV's video input connectors are connected to the correct external device video output connectors. ● Check the other connections as well. If the TV is connected to an external device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper connectors. |
| Screen Brightness | If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first. ● Go to the Picture menu and adjust the Backlight/Cell Light (available on different models) Contrast, Brightness, Sharpness, Color, and Tint (G/R) settings. |
| Ghosting, Blurring, or Juddering | If you notice ghosting or blurring on the screen, use the LED Clear Motion option (Picture > Picture Options > LED Clear Motion) to resolve the issue. |
| Unwanted Powering Off | If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency features. See if Sleep Timer (System > Time > Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. If the Sleep Timer has not been enabled, see if No Signal Power Off (System > Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled and disable them. |
| Problems Powering On | When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable/satellite box confirm that it is plugged in and turned on. |
| Unable to find a Channel | If your TV is not connected to a cable box or satellite box, run Setup (System > Setup) or Auto Program (Broadcasting > Auto Program). |
| The TV image does not look as good as it did in the store. | Store displays are all tuned to digital, HD (high definition) channels. If you have an analog cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD (high definition) picture quality. Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that is broadcasting true HD content. ● Cable/Satellite Subscribers: Try HD channels from the channel lineup. ● Air/Cable Antenna Connection: Try HD channels after running the Auto Program function. Adjust the cable/satellite box's video output resolution to 1080i or 720p. |
| The picture is distorted. | The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. A weak or bad quality signal can cause picture distortions. This is not an issue with the TV. Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and digital channels. |
| The color is wrong or missing. | If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. |
| The color is poor or the picture is not bright enough. | Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. See if Energy Saving (System > Eco Solution > Energy Saving) has been enabled. Try resetting the picture. (Picture > Picture Reset) |
| There is a dotted line on the edge of the screen. | If the Picture Size has been set to Screen Fit, change the setting to 16:9. Change the cable/satellite box resolution. |
| The picture is black and white. | If you are using AV composite input, connect the video cable (yellow) to the TV's green component jack. |
MENU > Support > Self Diagnosis > Sound Test Try Now
Before you review the list of problems and solutions below, make sure that the TV Sound Output menu item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is distorted, there may be a problem with the TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If the problem persists, refer to the external device’s user manual.
The Problem | Try this! |
| There is no sound or the sound is too low at maximum volume. | Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.) connected to your TV. |
| The picture is good but there is no sound. | Set Sound > Speaker Settings > TV Sound Output to TV Speaker. If you are using an external device, check the device’s audio output option. (For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.) To listen to the computer sound, connect the external speaker to the computer’s audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable. |
| The speakers are making an odd sound. | Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the signal information. A low signal level may cause sound distortions. Run Sound Test (Support > Self Diagnosis > Sound Test). |
The Problem | Try this! |
| The TV is not receiving all channels. | If your TV is not connected to a cable box or satellite box: ● Confirm that the coaxial cable is securely connected to the TV. ● If you are using an antenna, verify it is positioned correctly and the all the connections are secure. ● Run Setup (System > Setup) or Auto Program (Broadcasting > Auto Program). |
| There are no captions with digital channels. | Go to Caption (System > Accessibility > Caption) and change the Caption Mode. Some channels may not have caption data. |
| The picture is distorted. | The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies. A weak signal can cause picture distortions. This is not a problem with the TV. |
The Problem | Try this! |
| The "Mode Not Supported" message appears. | Set your PC’s output resolution so it matches a resolution supported by the TV. |
| The video is OK but there is no audio. | If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. |
The Problem | Try this! |
| The wireless network connection failed. | Confirm your wireless modem/router is on and connected to the Internet. Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then turning it on again. Run Network Setup (MENU > Network > Network Settings). |
| The software update over the Internet has failed. | Check the network connection status (MENU > Network > Network Status). If the TV is not connected to a network, connect to a network. The upgrade stops if you already have the latest software version. |
The Problem | Try this! |
| I launched an app, but it's in English. How can I change the language? | Languages supported by the app may be different from the user interface language. The ability to change the language depends on the service provider. |
| My application is not working. | Check with the service provider. Refer to the help section on the application service provider's website. |
The Problem | Try this! |
| Some files can't be played. | This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files. |
Reset | Path | Description |
| Reset Settings | MENU > Support > Self Diagnosis > Reset | Reset Picture, Sound, Channel, Smart Hub, and all other settings, except for the network settings, default settings. |
| Resetting Smart Hub | MENU > Smart Hub > Smart Hub Reset | Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. |
The Problem | Try this! |
| The TV is hot. | Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality. |
| The picture won’t display in full screen. | HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen. |
| The "Mode Not Supported" message appears. | The output resolution of the attached device is not supported by the TV. Check the TV's supported resolutions and adjust the external device’s output resolution accordingly. |
| The Captions item in the TV menu is grayed out. | You cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. To view captions, turn on the external device's caption function. |
| The TV smells of plastic. | This smell is normal and will dissipate over time. |
| The Signal Information option under Self Diagnosis isn't activated. | Verify that the current channel is a digital channel. The Signal Information is only available for digital channels. |
| The TV is tilted to the side. | Remove the base stand from the TV and reassemble it. |
| The Broadcasting option has been deactivated. | Broadcasting is only available when the Source is set to TV. The Broadcasting menu cannot be accessed while you watch TV using a cable box or satellite receiver. |
| The settings are lost after 5 minutes or every time the TV is turned off. | If the Use Mode is set to Store Demo, the TV's audio and video settings are automatically reset every 5 minutes. Change the Use Mode (Support > Use Mode) to Home Use. |
| There is an intermittent loss of audio or video. | Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors. |
| There are small particles on the TV's bezel. | This is part of the product’s design and is not a defect. |
| The PIP menu is not available. | PIP functionality is only available when you are viewing video from an HDMI or Component source on the main screen. |
| A POP (TV’s internal banner ad) appears on the screen. | Change the Use Mode (Support > Use Mode) to Home Use. |
| The TV is making a popping noise. | The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. |
| The TV is making a humming noise. | Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund. |