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en Trouble shooting
32
3Trouble shooting
Tr oubl e s hoot i ng
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Rectifying faults yourself
You can often easily rectify technical faults on the
appliance yourself.
If a dish does not turn out exactly as you wanted, you
can find many tips and instructions for preparation at
the end of the operating manual. ~ "Tested for you in
our cooking studio" on page 36
Fault Possible cause Notes/remedy
The appliance does not work. Faulty fuse. Check the circuit breaker in the fuse box.
Power cut Check whether the kitchen light or other kitchen appliances are working.
"Sprache Deutsch" appears on the
display.
Power cut Reset the language and the time.
The time does not appear when the
appliance is switched off.
Basic setting is changed. Change the basic setting for the clock display.
The appliance does not heat up; the
m symbol lights up on the display.
Demo mode is activated in the
basic settings.
Briefly disconnect the appliance from the mains (switch off the circuit breaker
in the fuse box) and then deactivate demo mode in the basic settings within 3
minutes.
The appliance will not start and
"Cooking compartment too hot"
appears on the display
The cooking compartment is
too hot for the selected dish
or type of heating
Allow the cooking compartment to cool down and start again
The rotary selector has fallen out of
the support in the control panel.
The rotary selector has been
accidentally disengaged.
The rotary selector can be removed. Simply place the rotary selector back in
its support in the control panel and push it in so that it engages and can be
turned as usual.
The rotary selector can no longer be
turned easily.
There is dirt under the rotary
selector.
The rotary selector can be removed. To disengage the rotary selector, simply
remove it from the support. Alternatively, press on the outer edge of the rotary
selector so that it tips and can be picked up easily.
Carefully clean the rotary selector and its support on the appliance using a
cloth and soapy water. Dry with a soft cloth. Do not use any sharp or abrasive
materials. Do not soak or clean in the dishwasher.
Do not remove the rotary selector too often so that the support remains sta-
ble.
Operations with steam or descaling
do not start or do not continue
Water tank empty Refill water tank
The panel is open Close the panel
Descaling locks operations
with steam
Carry out descaling
Faulty sensor Call the after-sales service
The appliance prompts you to rinse The power supply was inter-
rupted or the appliance was
switched off during the desca-
ling process
Once the appliance is switched on again, rinse it twice
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range
is too low
Carry out descaling
Check the set water hardness range and adjust it, if necessary
Buttons flash Normal occurrence caused by
condensation behind the con-
trol panel
As soon as the condensation has evaporated, the buttons no longer flash
Cooked dishes turn out too moist or
too dry when cooking with steam-
assisted applications
The wrong steam intensity
was selected
Select a higher or lower steam intensity
Trouble shooting en
33
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:Warning – Risk of injury!
Incorrect repairs are dangerous. Do not attempt to
repair the appliance yourself. Repairs must only be
carried out by one of our trained after-sales engineers. If
the appliance is defective, call the after-sales service.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Error messages on the display
When an error message appears on the display with "D"
or "E", e.g. D0111 or E0111, switch the appliance off
and on again using the ÿ On/Off button.
If it was a one-off error, the display goes out. If the error
message appears again, call the after-sales service and
quote the exact error message.
Maximum operating time
If you do not change the settings on your appliance for
several hours, the appliance stops heating up
automatically. This prevents unwanted continuous
operation.
The respective settings for the operating mode govern
when the maximum operating time is reached.
Maximum operating time reached
A note appears on the display confirming that the
maximum operating time has been reached.
To continue operation, touch any field or turn the rotary
selector.
Switch the appliance off using the ÿ On/Off button if
you do not need to use it.
Tip: Set a cooking time so that the appliance does not
switch off when you do not want it to, e.g. with an
extremely long preparation time. The appliance heats
up until the set cooking time has elapsed.
Cooking compartment bulbs
To light the interior of your cooking compartment, your
appliance has one or more long-life LED bulbs.
However, if ever an LED bulb or the bulb's glass cover
is defective, call the after-sales service. The lamp cover
must not be removed.
The "Fill water tank" message
appears even though the water tank
is full
The panel is open Close the panel
The water tank is not clicked
into place
Click the water tank into place
~ "Steam" on page 17
Faulty sensor Call the after-sales service
The water tank has fallen off.
Due to the impact, compo-
nents inside the water tank
have come loose, and the
tank is leaking.
Order a new water tank
The panel for removing the tank does
not open
The plug is not plugged into
the mains
Connect the appliance to the electricity supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for the appliance is in work-
ing order
v field sensor faulty Call the after-sales service
If required, empty the water tank: Open the appliance door, take hold of the
lower part of the panel on the left and right with your fingers and pull out the
panel
When you cook with steam, a lot of
steam is produced
The appliance is being auto-
matically calibrated
Normal procedure
When cooking with steam, a lot of
steam is produced repeatedly
The appliance is unable to cal-
ibrate itself automatically if
cooking times are too short
Reset the appliance to the factory settings and repeat the calibration process
There is a "pop" noise during cooking Cold/warm effect with frozen
food, caused by the steam
Not possible
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