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34
35
If you are unable to solve an issue even after referring to the
Troubleshooting section of this manual, or if the issue cannot be
fixed, please contact Cosmo Customer Support at: 1-888-784-3108.
Problem Probable causes Solution
Some burners will
not light.
Flames do not burn
all around the burner
cap.
Burner parts or igniters may be
wet, dirty or misaligned.
Check that the burner parts are
clean, dry, and correctly assem-
bled. Check that the igniters are
clean and dry. See
"Cleaning instructions", Pages 41-
43.
Burner flames very
large and yellow.
• Burner bezel ports are clogged.
• Burner ports or burner caps are not
positioned properly.
• Cooktop is being operated with the
wrong type of gas.
• Regulator is not installed, is faulty,
or is set for the wrong type of gas.
• Clean burner bezel ring ports with
straightened paper clip,
needle, or wire.
• Remove and carefully re-install
burner bezel and caps.
• Ensure that the type of cooktop
matches the natural gas supply.
• Check installation, replace regulator,
or set regulator for proper gas.
Sparking but no flame
ignition.
Gas shut-off valve is in the
‘OFF’ position.
Turn shut-off valve to the ‘ON’
position.
Igniters spark contin-
uously after flame ig-
nition.
• Power supply polarity is re-
versed.
• Igniters are wet or dirty.
• Have polarity corrected.
• Dry or clean igniters.
Burner flame goes
out at low setting.
• Low gas supply pressure.
• Air intake holes around knobs
are obstructed.
• Contact gas company.
• Remove obstruction.
Troubleshooting Guide - Cooktop Troubleshooting Guide - Cooktop
The flames have
suddenly gone out.
A draft or a spill has
extinguished the flame.
No action required. The burner
will detect this and automatically
relight. However, if there has
been a large spill, we
recommend turning the burners
off and cleaning the burners and
sump area. See"Cleaning
instructions", Pages 41-43.
There is a power
failure; can I still use
the cooktop burn-
ers?
Power outage in your area.
The cooktop burners can still be
used. To light them:
1.) Holding a lit match to the
flame spreader, push in the con-
trol knob and turn counter-clock-
wise to LITE.
2.) When the flame is burning all
the way around the burner, you
may adjust the heat.
IMPORTANT! If the flame is
blown out during a power failure,
turn the knob immediately to
OFF, as the burner will not auto-
matically relight and gas may es-
cape.
58 59
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