Documents: Go to download!
User Manual
- Owner's manual - (English)
- Familiarising yourself with your appliance
- Display
- Buttons
- Programmes
- Accessories
- Before using for the first time
- Laundry
- Detergents and care products
- Basic operation
- Childproof lock
- Basic settings
- Cleaning and servicing
- Troubleshooting
Table of contents
Owner's Guide Washer & Dryer
Familiarising yourself with your appliance
Familiarise yourself with the parts of your appliance.
Appliance
You can find an overview of the parts of your appliance here.
- Maintenance flap for the drain pump
- Door
- Detergent drawer
- Controls
- Water outlet hose
- Power cord
- Transport struts
- Transit bolts
On certain models, specific details such as the colour and shape may differ from those pictured.
Detergent drawer
Below is an overview of the structure of the detergent drawer.
- Measuring aid for liquid detergent
→ "Using a measuring aid for liquid detergent" - Compartment II:
Detergent for main wash
Water softener
Bleach
Stain remover - Compartment :
Fabric softener
Liquid starch
Waterproofing agent - Compartment I:
Detergent for prewash
Hygiene detergent
Controls
The controls are used to configure all functions of your appliance and to obtain information about the operating status.
- Programmes
- Programme selector
- Buttons
- Display
Operating logic
In addition to the actual functions of the buttons on the display, you can also use these buttons to select programme settings in the main menu and settings in the sub-menus. The buttons are then marked by symbols in the display.
Main menu
To select programme settings, press the buttons above or below the symbols.
The selected programme setting is shown in the middle of the display.
Sub-menu
To select the settings you require, press the buttons below the symbols until the required setting is selected in the display.
To select the settings you require, press the buttons below the symbols until the required setting is selected in the display.
If a setting is activated, the display shows . The selection does not need to be confirmed again. The submenu closes automatically after a few seconds.
Display
The display shows the current settings, options or relevant information.
Buttons
Below is an overview of the buttons and their setting options. With the Options button, you can open the sub-menu for additional programme settings. The additional programme settings are listed in the overview for the buttons.
The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes".
Programmes
Below is an overview of the programmes. You can find information on the load and on the adjustable programme options.
Tip: The laundry's care labels provide you with additional information on programme selection.
→ '' Care symbols on the care labels ''.
Accessories
Only use original accessories. These have been made especially for your appliance. Here you can find an overview of your appliance's accessories and how to use them.
Before using for the first time
Prepare the appliance for use.
Starting an empty washing cycle
Your appliance was inspected thoroughly before leaving the factory. To remove any residual water, run the first wash cycle without any laundry.
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Press .
It may take a few seconds for the appliance to switch on. - Set the Drum clean programme.
- Close the door.
- Pull out the detergent drawer.
- Pour approx. 1 litre of tap water into compartment II.
- Pour washing powder into compartment II.
To prevent foaming, use only half of the amount of detergent recommended by the detergent manufacturer for light soiling. Do not use detergent suitable for woollens or delicates. - Push in the detergent drawer.
- Press Start/Reload to start the programme.
The display shows the remaining programme duration. - Start the first wash cycle or press to switch off the appliance.
→ "Basic operation".
Laundry
You can wash all items that the manufacturer has marked as machine washable on the care label and fabrics made from hand-washable wool using your appliance.
Preparing the laundry
ATTENTION! Objects remaining in the laundry may damage the laundry and the drum.
- Remove all items from any pockets in your laundry before using the appliance.
- To protect your appliance and the laundry, prepare the laundry be-forehand.
- Empty all pockets
- Brush sand out of all collars and pockets
- Close bed covers and cushion covers
- Close all zips, Velcro fasteners, hooks and eyes
- Tie cloth belts and apron strings together or use a mesh laundry bag
- Remove curtain hooks and lead strips or use a mesh laundry bag
- Use a mesh laundry bag for small items of laundry such as children's socks
- Separate items of laundry and shake them out
- Wash large and small items of laundry together
- Dab fresh stains with soapy water (do not rub them)
- Some stubborn or dried-in stains can be removed by washing several times
Sorting laundry
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- To improve washing results and prevent discolouration, sort the laundry according to the following criteria before washing.
- Type of fabric and fibre type
- Whites
- Colours
- Wash new coloured items separately the first time you wash them.
- "Soiling"
- "Care symbols on the care labels"
Degrees of soiling
Care symbols on the care labels
The symbols indicate the recommended programme and the numbers in the symbols indicate the maximum recommended washing temperature.
Detergents and care products
You can protect your appliance and your laundry by selecting and using the correct detergents and care products. You can use all detergents and care products which are suitable for domestic washing machines.
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
The manufacturer's instructions for use and dosage can be found on the packaging.
Notes
- Only use liquid detergents that are self-flowing
- Do not mix different liquid detergents
- Do not mix detergent and fabric softener
- Do not use products which have developed a top layer or are highly congealed
- Do not use products containing solvents, caustic agents or volatile substances (e.g. bleach)
- Use dyes sparingly as salt may damage stainless steel
- Do not use bleaching agents in the appliance
Detergent recommendation
This information helps you to choose the right detergent for your fabrics.
Detergent dosage
Use the correct detergent dosage to achieve optimal washing results and save resources.
The detergent dosage depends on:
- The amount of laundry
- Degree of soiling
- Water hardness You can find out how hard your water is from your local water company or measure it yourself using a water hardness tester.
Water hardness
Example of a manufacturer's instructions for detergent
These example values refer to a standard load of 4–5 kg.
The dosages can be found on the manufacturer's packaging.
- Adjust the dosage to the actual load.
Basic operation
You can find out everything you need to know about operating your appliance here.
Switching on the appliance
- Press .
It may take a few seconds for the appliance to switch on.
Note: The drum is lit up after the door is opened and closed and once the programme has started. The light goes out automatically.
Setting a programme
- Set the programme selector to the required "programme".
- If necessary, "adjust the programme settings".
Setting additional programmes
- Set the Additional Programs programme.
- Press to call up the sub-menu for additional programmes.
- Select a programme.
- Press Main menu to call up the main menu.
- Adjust the programme settings if required.
- Start the programme.
Adjusting the programme settings
Depending on the programme and programme progress, you can adjust or activate/deactivate the settings.
Note: Overview of all programme settings: → "Buttons"
Requirement: A programme has been set.
- Adjust the programme settings. → "Operating logic"
The programme settings are not saved permanently for the programme.
Adjusting additional programme settings
- Press Options to call up the sub-menu for the additional programme settings.
- Select the programme settings.
The programme settings are not saved permanently for the programme. - Press Options to call up the main menu.
Saving the programme settings
- Set the Memory programme.
- Press to call up the sub-menu for the memory programmes.
- Select a programme.
- Press Main menu to call up the main menu.
- Adjust the programme settings if required.
The programme is saved.
Loading laundry
Notes
- Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- To prevent creasing, take note of the maximum load for the relevant "programme"
Requirement: Prepare and sort the laundry. → "Laundry".
- Open the door.
- Ensure that the drum is empty.
- Separate the laundry and place it in the drum.
- Note: Ensure that there is no laundry trapped in the door. Close the door.
Using a measuring aid for liquid detergent
If you order the measuring aid as an accessory, you must use the measuring aid.
- Pull out the detergent drawer.
- Press down on the insert and remove the detergent drawer.
- Insert the measuring aid.
- Insert the detergent drawer.
Use the measuring aid for liquid detergent
To add liquid detergent, you can use a measuring aid in the detergent drawer.
- Pull out the detergent drawer.
- Slide the measuring aid forwards.
- Fold the measuring aid down and click it into place.
- Push in the detergent drawer.
Adding detergent and care product
Notes
- Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Do not use the measuring aid for liquid detergent for gel detergents, washing powder, or if Prewash or "Ready in" time are activated.
Requirement: Find out the optimum dosage for "detergent and care product."
- Pull out the detergent drawer.
- Pour in detergent.
→ "Detergent drawer" - If required, add the care product.
- Push in the detergent drawer.
Starting the programme
Note: If you want to change the time until the programme ends, set the "Ready in" time first.
- Press Start/Reload .
- The drum rotates and load detection takes place. This can take up to 2 minutes, after which water enters the drum.
- The display shows either the programme duration or the "Ready in" time.
Adding laundry
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Press Start/Reload .
The appliance is paused and checks whether it is possible to add or remove laundry. - Add or remove laundry.
- Close the door.
- Press Start/Reload
Cancelling the programme
Once the programme has started, you can cancel it at any time.
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Press Start/Reload .
- Open the door.
The appliance door remains locked for safety reasons if the temperature and water levels are high.
If the temperature is high, start the Rinse/Freshen Up programme.
If the water level is high: Start the Spin or Drain programme. - Remove the laundry.
Resuming the programme when the programme status is Rinse Hold
- Set the Spin or Drain programme.
- Press Start/Reload
Unloading the laundry
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Open the door.
- Remove the laundry.
Switching off the appliance
- Press
- Turn off the tap.
- Wipe the rubber gasket dry and remove any foreign objects.
- Leave the door and detergent drawer open so that residual water can evaporate.
Childproof lock
Secure your appliance against being operated unintentionally using the controls.
Activating the childproof lock
- Press and hold the two Child Lock push 3 sec. buttons for approx. 3 seconds.
- The display shows .
- The controls are locked.
- The childproof lock remains active even after the appliance has been switched off.
Deactivating the childproof lock
Requirement: To deactivate the childproof lock, the appliance must be switched on.
- Press and hold the two Child Lock push 3 sec. buttons for approx. 3 seconds.
So that the programme currently running is not cancelled, the programme selector must be set to the initial programme.
goes out in the display.
Basic settings
You can configure the appliance to meet your needs.
Overview of the basic settings
Below is an overview of the basic settings on the appliance.
Changing the basic settings
- To call up the basic settings for the sub-menu, press and hold both buttons 3 sec. for approx. 3 seconds.
- Select the required basic setting.
→ "Overview of the basic settings", - Adjust the basic setting.
- Press 3 sec. to call up the main menu.
Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.
Tips on appliance care
Follow the tips for appliance care to ensure your appliance works correctly in the long term.
- Wipe down the housing and the control panel with nothing but water and a damp cloth.
- The appliance parts remain clean and hygienic.
- Remove all detergent residue, spray residue or other residues immediately.
- Fresh deposits are easier to remove without leaving any residue.
- Keep the appliance door and detergent drawer open after use.
- This allows the residual water to dry, reducing odours in the appliance.
Cleaning the drum
If you often wash at a washing temperature of 40 °C and lower or the appliance has not been used for a long period, clean the drum.
CAUTION! Risk of injury! Permanently washing at low temperatures and a lack of ventilation for the appliance may damage the drum and cause injury.
- Regularly run a programme for cleaning the drum or wash at temperatures of at least 60 °C.
- Leave the appliance to dry after every operation with the door open, and leave the detergent drawer to dry.
- Run the Drum clean programme without laundry. Add washing powder.
Cleaning the detergent drawer
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Pull out the detergent drawer.
- Press down on the insert and remove the detergent drawer.
- Press out the insert upwards from below.
- Clean the detergent drawer and insert with water and a brush, and then dry them.
- Fit the insert and lock it into place.
- Cleaning the opening for the detergent drawer.
- Push in the detergent drawer.
Descaling
If you add detergent correctly, you do not need to descale your appliance.
If you still wish to use descaler, follow the manufacturer's instructions for use.
ATTENTION!
The use of unsuitable descaling agents, e.g. for coffee machines, may damage the appliance.
- For this appliance, only use descaling agents that are available from the manufacturer's website or our after-sales service.
Cleaning the drain pump
Clean the drain pump in the event of faults, e.g. blockages or rattling noises.
Emptying the drain pump
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
- Turn off the water tap.
- Switch off the device.
- Disconnect the appliance's mains plug from the power supply.
- Open the maintenance flap.
- Remove the maintenance flap.
- Slide a receptacle under the opening.
- Take the drain hose out of the holder.
- CAUTION - Risk of scalding!
When you wash at high temperatures, the detergent solution gets hot.
Do not touch the hot detergent solution. To allow the detergent solution to flow out into the container, remove the sealing cap. - Firmly press on the sealing cap.
- Insert the drain hose into the holder.
Cleaning the drain pump
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
Requirement: "The drain pump is empty."
- Since water may remain in the drain pump, remove the pump cap carefully.
The filter insert in the pump housing may become stuck due to coarse particles of dirt. Loosen the dirt and remove the filter insert. - Clean the interior, the thread on the pump cap and the pump housing.
The pump cap is comprised of two parts which can be taken apart for cleaning. - Make sure that the impeller in the drain pump can be rotated.
- Insert the pump cap.
Ensure that the parts of the pump cap are correctly assembled. - Screw on the pump cap.
The handle on the pump cap must be in a vertical position. - Insert the maintenance flap and lock it into place.
- Close the maintenance flap.
Before the next wash
To prevent unused detergent from flowing straight into the outlet in the next wash, run the Drain programme after you have emptied the drain pump.
- Turn on the tap.
- Insert the mains plug.
- Switch on the appliance.
- Pour 1 litre of water into compartment II.
- Start the Drain programme.
Cleaning the water outlet hose at the siphon
If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out, you must clean these.
- Switch off the appliance.
- Disconnect the appliance's mains plug from the power supply.
- Loosen the hose clamp and carefully remove the water outlet hose.
Residual water may leak out. - Clean the water outlet hose and siphon connecting piece.
- Reattach the water outlet hose and secure the connection point using the hose clamp.
Clean the water inlet filters.
Clean the filter in the water inlet in the event of blockages or if the water pressure is too low.
Emptying the water inlet hose
- Turn off the tap.
- Set a programme, except for Rinse/Freshen Up, Spin or Drain.
- Start the programme and leave it to run for approx. 40 seconds.
- Switch off the appliance.
- Disconnect the appliance's mains plug from the power supply.
Cleaning the filter on the tap
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
Requirement: The water inlet hose is empty.
- Remove the water inlet hose from the tap.
- Clean the filter with a small brush.
- Connect the water inlet hose and check for leaks.
Cleaning the filter on the appliance
Note: Please read the information in the "Safety" and "Preventing material damage" sections to ensure that you use the appliance safely.
Requirement: The water inlet hose is empty.
→ "Emptying the water inlet hose"
- Disconnect the hose from the rear of the appliance.
- Use pliers to remove the filter.
- Clean the filter with a small brush.
- Reinsert the filter.
- Connect the hose and check for leaks.
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.
WARNING! Risk of electric shock!
Improper repairs are dangerous.
- Repairs to the appliance should only be carried out by trained specialist staff.
- Only use genuine spare parts when repairing the appliance.
- If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Error code / Fault display / Signal
Fault | Cause | Troubleshooting |
---|---|---|
The display goes out and Start/Reload flashes. | Energy-saving mode is active |
|
"E:30 / -80" | Drain pipe or water outlet hose is blocked. |
|
Drain pipe or water drain hose is caught or jammed. |
| |
Drain pump is blocked. |
| |
The water outlet hose is connected too high. |
| |
Pump cover is not correctly assembled. |
| |
"E:36 / -25 / -26" | Drain pump is blocked. |
|
"E:60 / -2B" | The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed. |
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. |
"E:10 / -10" | The filters in the water inflow are blocked. |
|
The tap is turned off. |
| |
The water inlet hose is kinked or jammed. |
| |
All other error codes. | Malfunction |
|
Water cooling | To protect the wastewater pipes, the hot detergent solution is cooled before being drained. | Wait until the detergent solution has cooled down. |
Malfunctions
Fault | Cause | Troubleshooting |
---|---|---|
The appliance is not working. | The mains plug of the power cord is not plugged in. |
|
The circuit breaker is faulty. |
| |
There has been a power cut. |
| |
The programme does not start. | You have not pressed Start/ Reload | Press Start/Reload |
Door is not closed. |
| |
Childproof lock is activated. |
| |
Finish in is activated. |
| |
Laundry is caught in the door. |
| |
The door cannot be opened. | Rinse Hold is activated. |
|
The temperature is too high. |
| |
Water level is too high. |
| |
Power failure. |
| |
The water is not draining. | Drain pipe or water outlet hose is blocked. |
|
Drain pipe or water drain hose is caught or jammed. |
| |
Drain pump is blocked. |
| |
Rinse Hold is activated. |
| |
The water outlet hose is connected too high. |
| |
Pump cover is not correctly assembled. |
| |
Water is not flowing in. Detergent is not being dispensed. | You have not pressed Start/Reload |
|
The filters in the water inflow are blocked. |
| |
The tap is turned off. |
| |
The water inlet hose is kinked or jammed. |
| |
The spin cycle runs several times. | The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry. |
Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. |
The programme duration changes during the wash cycle. | The programme operation is optimised electronically. This may change the programme duration. |
|
The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry. |
Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. | |
Foam detection system switches on a rinse cycle if foam build-up is too high. |
| |
No water is visible in the drum. | Water is below the visible area. |
|
Drum jerks after the programme starts. | This is caused by an internal motor test. |
|
Residual water is present in the compartment | Insert in compartment is blocked. |
|
Vibrations and movement of the appliance whilst spinning. | Appliance is not correctly aligned. |
|
The appliance feet are not fixed. |
| |
Transit bolts have not been removed. |
| |
Drum does not turn, water does not flow in. | Load detection is active. |
Note: The load detection can take up to two minutes. |
Heavy foam build-up | Detergent dosage is too high. |
|
Noise
Fault | Cause | Troubleshooting |
---|---|---|
Rushing, hissing noise. | Water is flushed under pressure into the detergent drawer. |
|
Loud noises during the spin cycle. | Appliance is not correctly aligned. |
|
The appliance feet are not fixed. |
| |
Transit bolts have not been removed. |
| |
Banging noises, rattling in the drain pump. | Foreign bodies have got into the drain pump. |
|
Slurping, rhythmical suction noise. | The drain pump is active, the detergent solution is pumped out. |
|
Problem with results
Fault | Cause | Troubleshooting |
---|---|---|
Creasing. | The spin speed is too high. |
|
The load is too large. |
| |
The wrong programme is selected for the type of fabric. | Select the programmes that are suitable for the type of fabric. → "Programmes", Page 29 | |
Detergent or fabric softener drips off the seal and collects on the door or in the seal fold. | Too much detergent/fabric softener in the detergent drawer. |
|
The spin result is not satisfactory. The laundry is too wet/too damp. | A low spin speed is selected. |
|
Less Ironing is activated. |
| |
The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed. |
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
| |
Detergent residue on the damp washing. | Detergents may contain water-insoluble substances that deposit on the laundry. |
|
Detergent residue on the dry laundry. | Detergents may contain water-insoluble substances that deposit on the laundry. |
|
Home Connect problem
Fault | Cause | Troubleshooting |
---|---|---|
HomeConnect is not working correctly. | Different causes are possible. | |
No connection to the home network. | Wi-Fi is switched off. |
|
Wi-Fi is activated but a connection to your home network cannot be established. |
|
Leakage
Fault | Cause | Troubleshooting |
---|---|---|
Water is leaking out at the water inlet hose. | Water inlet hose is not correctly/securely connected. |
|
Water is leaking out at the water outlet hose. | The water outlet hose is damaged. |
|
Water outlet hose is not connected correctly. |
|
Odours
Fault | Cause | Troubleshooting |
---|---|---|
Odours have formed in the appliance. | Humidity and detergent residue may promote the formation of bacteria. |
|
Emergency release
To remove the laundry in the event of a power failure, for example, you can manually release the door.
Releasing the door
Requirement: "The drain pump is empty."
- ATTENTION! Escaping water may cause material damage.
Do not open the door if you can see water through the glass.
Pull the emergency release downwards with a tool and release.
The door lock is released. - Insert the maintenance flap and lock it into place.
- Close the maintenance flap.
See other models: WAX32EH1GB SPV2HKX39G SPV4EMX21G SMV40C30GB SMV46JX00G