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EN
21
11. TROUBLESHOOTING GUIDE
Note
Do not bring cold glass parts into contact
with boiling water.
Do not wash any parts of the refrigerator
in a dishwashing machine since this could
damage or irreparably deform the parts.
11.1 Troubleshooting guide
If you notice malfunctions in your appliance, use
this guide before calling Service. This guide may
help you resolve the problem yourself or could
provide important information to ensure rapid
and effective service.
Malfunction message
A malfunction is usually indicated on the display.
Problems that cannot be resolved by the user are
signalled through a malfunction code.
The appliance does not work
Is the appliance connected to the electrical pow-
er supply?
Does electrical power arrive at the electrical
socket?
Is the Unit key
activated?
Is the condenser clean?
The internal temperatures are
higher than normal
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Is the condenser clean?
Were the doors or drawers open for a long period
of time?
Were large quantities of food recently inserted?
The appliance remains in function for a long
time period
Bear in mind that during a very hot weather and
with very high temperatures in the room it is nor-
mal that the compressor remains in operation for
prolonged periods of time.
Were the doors or drawers open for a long period
of time?
Were large quantities of food recently inserted?
Is the condenser clean?
Check that the doors are closed and that the food
or containers do not obstruct the perfect closure
of the door.
If you hear strange noises
It is normal to hear noise from the fans or com-
pressors during the defrost phase.
Noise could be louder depending on the position
of the appliance and the surrounding environ-
ment.
Condensation forms both inside and out
If the climate is very humid, the formation of con-
densation is normal. Opening the door or draw-
ers for prolonged periods of time can contribute
to the formation of condensation.
In any case, make sure that the doors are always
perfectly closed.
The Refrigerator or Freezer has frost or ice
Did you leave the doors open for a long period of
time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your
installer.
Unpleasant odours inside the refrigerator
Clean the appliance completely as indicated in
this manual.
Hermetically cover all the food. Do not conserve
food for prolonged periods of time.
The doors are difficult to open
The appliance was designed to permit hermetic
closure.
When the door is closed, a vacuum situation can
occur: in this case it is necessary to wait a few
seconds until the pressure balances before open-
ing the door.
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